mobile it: taming the unruly toddler futures café, 2 nd december 2009 nick skelton ccnjs image...
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Mobile IT: Taming the unruly toddler
Futures Café, 2nd December 2009
Nick Skelton http://seis.bris.ac.uk/~ccnjs
Image courtesy of vermininc @ flickr
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Why is mobile important?
Image courtesy of nicosmos @ flickr
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Mobile IT is in its infancy
IBM PC photo courtesy of mwichary @ flickr, Apple photo courtsey of spaceageboy @ flickr
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What’s changed?
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Why do people care about their phones so much?
Images from flickr: 2CV courtesy of St3f4n, Rolls Royce gentleman_rook, smartcar yourdon, & Range Rover kenjonbro
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How do we support mobile IT users at Bristol?
Photo courtesy of liquene @ flickr
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Gartner Managed Diversity Strategy
or alternatively restaurants…
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Menu du jour
Photo courtesy of nicolasbal @ flickr
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Your choices from the menu
Netbook or
Laptop~~~~~
Basic phone with calls & SMSOr
Messaging phone with email & calendarOr
Internet phone with web browser & app store~~~~~
3G dongleSecure encrypted USB stick
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Menu du jour (Gartner platform model)
• Limited choice of devices, in exchange user gets support
• Tested to work with university services • User breaks it and the university fixes it• Device can be managed (encryption,
remote wipe) • Applications can be specially written for
the platform
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Platform model suitable for
People who
• need guidance and don’t want to choose
• want things to "just work" with someone else worrying about the details
• use a paper diary or calendar to plan their personal life
• aren’t necessarily tech-savvy
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Pick and Mix
Photo courtesy of sean_hickin @ flickr
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Pick and mix (Gartner appliance model)
• Typically employee owned and paid for
• University provides self-support info
• If it breaks, you fix it
• If it doesn’t work, it is your problem
• Limited to safe interactions with corporate systems
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Appliance model suitable for
People who:
• are tech-savvy
• already make heavy use of mobiles and may have a personal favourite
• think personal tech is more important than work tech
• don't want to carry two mobiles
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Silver service concierge
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Which approach do we want?
1. set menu for UOB owned devices
2. pick and mix (for student and employee owned devices only)
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Bolt-ons are ugly
Image courtesy of David Wright @ geograph.org.uk
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Design in mobile from ground up
• Application and platform-independent • Avoid vendor lock-in • Interoperable • Adaptable • Accessible
Good mobile services are good services in general
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This is particularly important for mobile
• Market is segmented, no dominant platform
• Native applications on each smartphone platform must understand the data
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Checklist for a new service
• Does it use widely deployed open standards or industry standards?
• Is the data accessible in the native applications on all major mobile platforms?
• Does it work in any web browser? (IE, Firefox, Safari, Opera, Chrome)
• Does it work without plugins? Without javascript?• Does the web interface resizes nicely for different
resolutions?• Can it be built-in to the portal? (Use Single Sign On?)• Is it extensible? (Does it have well-defined APIs?)• Can the data be imported and exported easily?
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Vision for mobile IT
• Staff and students can work anytime & anywhere
• Services available as webapps within the portal, accessible from any web browser
• Our data is in standard formats that can be accessed on any smartphone