Healthcare

Unified Multi Application Communication Server

BMS

Patient TransportMobilisation

Cardiac alarmHospital Codes

Call AssistNurse Call

Emergency and hotline

ICT AlarmsFridge Alarms

BMS/Fire panelsSystems Alarms

Orderly Evacuation

Emergency management

Healthcare

Patient TransportMobilisation

Cardiac alarmHospital Codes

Call AssistNurse Call

Emergency and hotline

ICT AlarmsFridge Alarms

BMS/Fire PannelsSystems Alarms

Orderly Evacuation

Emergency management

Healthcare

Like everyone else, Mobicall can use SMS, E-mail, Paging and TEXT based Messaging !!!! But is that good enough??

Mobicall is Unique as it can Automate delivery of Critical Events & Alarms in Real time Voice and can receive Real time Acknowledgement and perform Real time Escalation and Instantaneous Collaboration on any Phone

Therefore Mobicall Guarantees an outcome

Alerts and Alarms can be launched Automatically direct via Mobicall to the required recipients !!

Fire Alarm systems

Emergency Response teams

BMS – Air-conditioningHeating, Power…….

Sensors / ContactsMedical Fridge Alarms

Critical ICT Alarms

Heart Beat SupervisionCritical Medical equipment

Nurse Call SystemsMedical code Alerts

Automated SurveillanceMotion Detection

“Others Alarms can also be launched by”

Automatic Alerts direct via Mobicall

Patient MonitoringEquipment

Fridge Alarms

Surveillance Monitoring

Alerts and Alarms can be launched by Nurse Stations via a Web interface !!

Alerts and Alarms can be launched by anyone with Authority via any type of Phone

Nurse CallIntegration of an existing Nurse Call System. Nurse Call to Dect/WIFI.If Nurse is not able to take care of the patient, MobiCall starts Escalation to another nurse group or supervisor

NURSES in AREA responsible

- NURSE DECT/WIFI

While Phone ringing: -> Displaytext: NURSECALL

While answering: -> Displaytext: ROOM 122/1 -> Voice Message: “Nurse call from Room 122/1. Press 3 to take care”

SUPERVISOR

ROOM 122Bed 1

NURSE CALL SYSTEM

Responsible

Escalate

Note: Once a nurse has accepted, the other phones within the group stop ringing.If a nurse cannot get to the bed to cancel within a designated period, escalate the call.

Code Blue (Clinical Emergency)

• Distinguishing ring tone highlighting emergency.

• « Code Blue » displayed on the handset.

• On answer – the full description of the location is presented. (text to speech )

• If handset is busy, Mobicall will break into the call to deliver the message – guaranteed delivery.

Group of Doctors/Nurses

Skill Based MobilizationSkill based search in emergency cases is the most effective way to mobilize personal resources depending on the needs.A group of persons gets called at the same time. Confirmation makes sure that the requested number of persons will respond. Confirmation can also be used to communicate estimated arrival time.

DECT/GSM/WIFI

PHONE

WEB INTERFACE

- MOBILIZATION REQUEST1 x SURGEON1 X DOCTOR3 x NURSE

GROUP of SURGEONS

GROUP of DOCTORS

GROUP of NURSES

GSM<<This is an emergency alarm. Please come to Area 2B.To confirm press 3…>>

<<This is an emergency alarm. Please come to Area 2B.If you can be there within the next 5 minutes press 1.If you can be there within the next 15 minutes press 2.If you can be there within the next 30 min press 3….>>

OR

optional:VOICE RECORDING

Emergency Conferencing

The most effective way to discuss and arrange further approach in case of an emergency (for example Code Yellow, Code Red, Code Brown, etc) is to join the related persons together into a conference. This can be done from any phone for e.g. Group 5:

- Dial 1051 for immediate Emergency Conference (EC)- Dial 1052 for EC with Pre-Announcement- Dial 1053 for EC with dynamic Announcement- Dial 1054 for EC no confirmation required.

OperatorRecording

PBX

CON

FERENCE

Group 5

<<This is an emergency for group number 5. Press 3 to confirm and be transferred into the conference...>>

1052

Emergency Responses

The management of emergency situations providing an effective way of managing the process

Paramedic Mobile phone

Desk PHONE

GROUP of DOCTORS

Emergency department Hospital 1

optional:VOICE RECORDING

Emergency department Hospital 2

Emergency department Hospital 3

Desk phone DECT Mobile

DECTMobile

Fire Alarm

- Fire Fighter DECT

Display text: FIRE 1207Voice Message: “Fire detected in Room 1207. You will be transferred into conference.”

SMOK

E

ROOM 1207

Fire AlarmFire Warden

CO

NFER

ENC

E

Security Manager

Info SMS to Manager

PBX

In case of a fire alarm the information of the fire location has to be forwarded to the responsible group of fire wardens as quick as possible.

PhoneWEBINTERFACE

Authentication(optional)

Loudspeaker on Room phones

==> Conference with Caller

==> Emergency Message

Security/Manager and/or POLICE

133

Acoustic and optic signaling

Evacuation Alarm

It is vital to inform the evacuation helpers first. They need to be placed on strategic places toguide the evacuation, take care of predefined scenarios and avoid panic.To start this procedure an authentication of the security manager with ID and password is required.

Solution Diagram

PBX

Alarm trigger via dial-in

Fire Alarm System

BMS

Voice Recording Conferencing

Internal phones

Dect

Voice & text

Voice & text

Voice

Dect

Text (SMS)

GSM

ISDN & SIP

PBX

Web Interface