… Working Together is Success

Consulting and Training in Management & Development

®

Management Mix®

Mission

Vision

Values

2

Management Mix®3

Management Mix®4

Recycling

Renewable Energies

Telecommunication

Pharmaceutical & Cosmetics

HORECA

Contracting & Engineering

Public Sector & Government

IT

Banking & Finance

Cement & Readymix

Clothing & Fashion

Food & Beverages

Luxury

Healthcare

Oil & Chemicals

Distribution & Retail

NGO

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DEVELOPMENT SOLUTIONS

• Strategy & Policy Formulation;,

• Diagnosis, & Analysis,

• Technical Assistance,

• Capacity Building,

• Institutional Development,

• Curriculum Development,

• Project Development,

• Project Management,

• Project Implementation,

• Monitoring & Evaluation.

MANAGERIAL SOLUTIONS

• Strategy Formulation,• Process & Risk Management,• Talent Management,• Organization & Restructuring,• Marketing & Branding Policies,• Sales & cross selling policies,• Customer Service Practices,• Management Information Systems,• Financial & Investment Advisory,• Corporate Social Responsibility.

RESEARCHES & STUDIES

• Market Studies, • Market Surveys,• Labor Market Surveys,• Feasibility Studies,• Strategic Business Plans,• IPO Preparation,• Inward Investment,• Mergers & Acquisitions, • Business Intelligence,• Export promotion .

Consulting Training Conferences

Management Mix®

1000 Strategy

2000 Processes

3000

Talents

4000 Structure

5000 Marketing

6000

Sales

7000 Customers

8000

IT

9000 Resources

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Our Training Solutions

Upon your request we will send you the complimentary list of

courses

Management Mix®

Banking & Insurance

Development

Education & NGO’s

Fundraising

Healthcare Management

HORECAHospitality

Legislative

Media

Public Sector

Pharmaceutical

Our Specialized Training Solutions

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1-Competency Gap Analysis

(CGA)

2-Training Needs Assessment

(TNA)

3-Training Program Design

(TPD)

4-Conducting the Training Program

(CTP)

5-Evaluating Participants’ Performance

(EPP)

DeliverablesDeliverables Methodology

Group Discussions

Workshops

Real Case Studies

Simulations

Experience Exchange

Self Evaluation Tests

Active Participation

Our Training Process

TNA Report

Handout : Methods and Tools

Exit Report - Individual

Exit Report - General

Certificates – Training “Passport”

Test Results

CGA Report

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Some of our In-House Trainings:International

Mrs. Nada Bandar El-AmineHead of Process Management, MobiNil-Orascom Telecom Group

Trainings delivered to 400 managers & staff on process management were very helpful, we are extremely delighted.

Mr. Vincent Bouckaert, GM, HOLCIM

Mr. Ralph Yirikian, GM, VivaCell-MTS Group

Mr. Vincent Fretay

Industrial Manager, YBCPernod Ricard Group

Mr. Stepan GuyshianGM, ACBA-Credit Agricole

“Management Mix experts helped us in implementing successfully the BS 18001, ISO 14001. Currently we are implementing the ISO 9001, and in parallel a Talent Management System “.

“We are implementing the 9 innovative steps of Management Mix”.

“VivaCell-MTS & Management Mix are

in a partnership since 2006 having objectives to develop the competencies of our Managerial staff and the staff of the Contact centers (more than 600)”.

Holcim has implemented successfully the integrated Quality, Health & Safety, and Environmental Integrated Management System with Management Mix.

Dr. Jayasree PrasannanDirector of Training, Middle East & Africa,BSI Group

Dr. Rainer Vianden, Director of CertificationTUV Rheinland Group

“Effective collaboration in delivering IT Risk Management & Business Continuity Management”.

Working with Management Mix in delivering ISO standards Trainings through strong partnership.

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Some of our In-House Trainings: Gulf Countries

Mr. Hamad Al SibahiDirector of Planning, PICPetrochemical Industries Company

Reengineering the customer service center which resulted in the reduction of the customer waiting time.

Mr. Tawfege M. Al-UtageyVP-IT , Saudi Stock Exchange ,TADAWUL

Design & delivery of a Training Program on Marketing Strategy trainings since 2004 which have great impact on our graduates.

Designing & delivering a Leadership Development Program for 72 team leaders.

Mr. Adnan El AliProject Manager, Kuwait Investment Authority

Mr. Ahmad ShehiiDubai Municipality

Mr. Mohammed Rashid Al BallaaChairman, Al Mubasher

Al Mubasher sponsored the IT Risk Management & Business Continuity Management Training.

Mr. Imad Mirza, HR Development Manager,Kuwait Financial House

Design & delivery of a Customer Service and Sales courses for the staff of the Call Center & the touch points.

A special program was designed to the Commercial Staff of Zain during the Co-branding with Vodafone & Unmbrella Branding.

Dr. AhmedAl-Shatti,CEO, Zain Bahrain , Member of the Group Board of Directors / Zain

“IT Risk Management training was really interesting & helpful for information security management”

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Some of our Public Trainings:Middle East

Ms. Tania KhaddajHR Manager, Malik’s

Mr. Samer DaoukProduct Specialist, La Roche Ltd.

“I’m very satisfied and

would like to repeat byattending other trainings”.

“I liked the interaction between the trainer and the participants, where the participants’ input was very useful”.

Mr. Tony AounQuality Manager, Lebanon Chemicals Company

“Excellent trainer’s methodology, very motivating course and information shared between all participants”.

“The training was very good and satisfying; I learned lot new things and so many confusions are made clear”.

“The training was very satisfactory. The presentation was clear and the interaction was pleasant”.

Mr. Joe SalibaGM, Bijouterie Antoine Saliba

“I liked most the test part and the application of the methodology, especially when we had to recruit a candidate trainer during live simulation”.

“I really liked the seminar especially the topic was very interesting and the trainer’s methodology was excellent”.

Mr. Shady KhouryHead of Training & Development, Debbane Group

Mr. Dany FakhouryGM, Sell Fast

Mr. Jihad TannirChairman, A.C.M. Security & Real Estate

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Some of our Conferences & Events

Mr. James MartinGM, middle East & North AfricaNASDAQ OMX

Mr. Tony WeeresingheCEO, Millenium IT London Stock Exchange Group

“We gained a great experience during this conference from the hospitals implementing Quality Management Systems & Healthcare Accreditation Standards in Lebanon”.

“Effective collaboration in the Arab Financial decision makers, Arab Stock Exchanges, Arab Clearing Houses, Arab Brokerage Firms, and Arab Investment and Commercial Banks ”.

Mr. Mohamad FirkhGeneral Manager, Al Makassed Hospital

Mr. Nezar FreenyCEO, Amanah XData LLC

“The 1st Regional Conference on Quality & Integrated Management Systems in the Mediterranean & Gulf Countries was organized under the Patronage of the Prime Minister”.

Mr. Rafic HaririPrime Minister, Lebanon

Mr. Eric BertrandHead of Business Strategy ,NYSE Euronext

“IT Risk Management “ conference was organized to perfection in every way. A great platform for information exchange and coordination between the intermediaries and capital markets in the Arab world ”.

“Very inspiring and well organized conference, good networking opportunities”.

“The conference organized by Management Mix was really perfect in every way which was interesting and challenging to all of us”.

“The 1st Talent Management Conference was organized under the Patronage of the Prime Minister”.

Mr. Tigran SargsyanPrime Minister, Armenia

Management Mix®

Management Mix®

1- StrategyManagement Solutions to define the

company’s Strategy, including but not

limited to:1. Corporate Mission, Vision, Values2. Strategic Goals 3. Strategy Mapping 4. Balanced Scorecard5. Management Mix 9-5-4 Guide

The Value to your Organization 1. Clearer idea about company’s long and short term goals2. Better idea about corporate competitive environment3. Comprehensive framework to assess the company’s Strategy and Performance

Deliverables: •Corporate Strategy Map•Strategy Implementation Framework•SMART Corporate Objectives

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Management Mix®

2- Process Identification & Design the Processes

Re-engineering and optimizing the Processes,

1. Management Standards (ISO 9000, OHSAS 18000, ISO 14000, ISO 22000)

2. Total Quality Management (EFQM)

3. Good Practices (GMP, GDP, GLP, GSP, GHP)

The Value to your Organization 1. Increase of Efficiency 2. Decrease of Non Conformity costs3. Continuous Improvement of the Management System4. Organization & Standardization of your organization’s Processes5. Effective Risks Management Framework

Deliverables: •Customized Process Map •Customized Management System SOP (Standard Operating Procedures)•Risk SIM (Severity Identification Matrix)•KPI Board 15

Management Mix®

3- TalentImprovement of corporate Talent Management

1. Competence Based Talent Management

2. TM procedures and policies (Talent Acquisition, Development, Retention, Transfer, Performance Appraisal, Career Planning, Salary Scale)

3. Standardized Job Descriptions

4. Code of Ethics

The Value to your Organization 1. Clearly defined TM policy to match the corporate Strategic Goals2. Improved TM policies3. Capacity Building

Deliverables: •Corporate TM policies•Competency based Job Descriptions•Benefit Plan

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Management Mix®

4- StructureOffering customized corporate Structure to

meet corporate Strategy

1. Organizational Re-structuring

2. Clearly defined Lines of Command, and

Communication

3. Corporate Job Classification/Layers

The Value to your Organization1. Alignment of positions2. Optimized Management3. Dynamic Structure

Deliverables: •Optimized Organizational Structure•Communication and Reporting System•Cross Departmental and Hierarchical Coordination System

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Management Mix®

5- MarketingCorporate Marketing Strategy Development

1. Corporate & Brand Positioning

2. 4 P’s (Product, Price, Promotion, Place)

3. Branding Strategies (Umbrella branding, co-branding)

4. Corporate Social Responsibility

5. International Marketing & Export Strategy

The Value to your Organization 1. Efficient Marketing Strategy2. Improved Corporate Advocacy3. Increased and Boost Sales

Deliverables: •Corporate Marketing Strategy•Marketing Communication Plan•Business Intelligence System

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Management Mix®

6- SalesMethodology to increase the Sales:

1. Sales Process

2. Approaches for different Customer Touch Points

3. Cross & Up Selling

4. Telesales

The Value to your Organization 1. Effective control of the Sales Process2. Increase in sales through Cross Selling and Up Selling techniques implementation

Deliverables: •The 7 Steps Sales model of Management Mix Optimizing your Sales Process•Sales Monitoring & Reporting system

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Management Mix®

7- CustomersApproaches to improve Customer

Service, and increase Customer

Satisfaction, and Loyalty

1. Customer Management System

2. Customer Relation Management

3. Customer Complaint Schemes

4. Customer Loyalty Programs

The Value to your Organization1. Increase in the satisfaction of the Customers through Effective Customer Service2. Increase of Loyalty of Customers3. Customer Risk Management

Deliverables: •Customer Service Evaluation &Audit•CSR Handbook & Call Center script•Customer Risk Management Matrix

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Management Mix®

8- ITDevelop a Management Information

System:

1. IT Policies & Procedures

2. Roadmap for implementing CRM

3. Information Security (ISO 27001)

4. CMMI, and TICK IT

5. IT Service Management (ISO 20000)

6. IT Continuity Management (BS 25777)The Value to your Organization

1. Full utilization of IT Solutions to the benefit of the corporation2. Reduction of Costs3. Enhanced Security

Deliverables: •MIS•IT Risk Management Plan

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Management Mix®

9- ResourcesManagement of Financial & Physical

Resources

1. Financial Management

2. Assets Management

3. Physical Resources Management

4. 5 S

5. Business Continuity Management (BS 25999)

3. The Value to your Organization 1. Optimized Resource Management2. Control of Waste (Muda)3. Financial Risk Management

Deliverables: •Asset Management Model•Business Continuity Plan•Financial Management System

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Management Mix®

1.

Assess the Current System (ACS)

2.

Develop an Action Plan

(DAP)

3.

Design the System

4.

Implement the System

5.

Test the System

6.

Corrective & Preventive

Actions (CPA)

7.

Monitoring & Evaluation

(M&E)

Deliverable 1

Diagnosis Audit Report

Deliverable 2

Action Plan

Deliverables 3

-Tools

-Policies

-Procedures

-Risks

-KPIs

Deliverable 4

Operational System

Deliverable 5

Data collection & analysis

Deliverable 6

Improvement Action Plan

Deliverable 7

Final Report

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Food & Beverage

Mr. Vincent Fretay, Industrial Director, YBC Pernod Ricard

“ We have implemented successfully the BS 18001, ISO 14001. Currently we are

implementing the ISO 9001, and in parallel a Talent Management System .

All of the above were realized and are being realized through our partnership with

Management Mix .”

Manufacturing

Mr. Vincent Bouckaert, General Manager, HOLCIM

We implemented an Integrated Management System including Quality, Health & Safety,

and Environmental Integrated Management System with Management Mix.

BankingMr. Stepan Guyshian, General Manager, ACBA-Credit Agricole

“ Management Mix experts enhanced a the Restructuring of our Bank, and developed

3 levels of structures: Branches, Regional Branches & Corporate Headquarters. We

are implementing the 9 components of Management Mix.”

Service

Mr. Awad Al-Wadaani, Deputy General Manager, KAFCO

“ Management Mix experts contributed to develop Strategic Planning and Controlling

the Corporate Processes”.

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Public SectorDubai Municipality, Dubai, UAE

Management Mix enhanced the reengineering of the Customer Service Center, and

increased the satisfaction of our stakeholders, by reducing the Customer Waiting Time.

Finance & BankingArab Leasing Corporation, Algeria

Management Mix has contributed to a Key Turn project for lunching our company by

developing a Corporate Strategy, the Processes, the Organizational Structure, the

Talent Management, developing the Marketing , the Sales, the Customer Service, the

MIS and the Resources Management.

Food & BeverageNational Food Products Company, UAE

Management Mix led the Re-structuring, and 9 successful Certifications, in Quality &

Food Safety Management.

ManufacturingCHAGOURY GROUP, Nigeria

Management Mix has implemented successfully the Occupational Health & Safety

Management System based on BS 18001.

Management Mix®

Healthcare

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Al Makassed Hospital

Management Mix led the implementation of the Quality Management System

and the preparation for Hospital Accreditation.

HealthcareAl Rasoul Al A’ azam Hospital

Management Mix led the implementation of the Quality Management System,

and the preparation for Hospital Accreditation.

HORECAMoulin D’Or , Bakery & Restaurant

Management Mix is leading the implementation of an Integrated Quality & Food Safety

Management System at Moulin D’Or.

Food & BeverageKSARA Beverages

Management Mix implemented successfully the Quality Management System at

KSARA, based on ISO 9001 Standard.

HORECARoadster Diner, Restaurant

Management Mix has implemented a Food Safety & Quality Management System at

Roadster diner.

Management Mix®

Service

Manufacturing

Telecom

Oil & Chemicals

HORECA

Healthcare

Food & Beverage

Banking

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Public

Sector

Development

Social

Development

Regional ,

Rural

&

Economic

Development

Education

Sector

Development

Agriculture,

Environment

&

Natural

Resources

Management

Consumer

Protection

Private

Sector

&

SME

Development

Management Mix®

Technical Assistance to ELCIM for the Implementation of Cluster Based Activities for SMEs

(122270),

Ministry of Industry, 2,2 Million Euros - 2006-2008 - Republic of Lebanon

Capacity Building for Quality, Metrology, Accreditation Body and Standardization Body

(122120),

Ministry of Economy and Trade, 3 Million Euros – 2006/2008 - Republic of Lebanon

Ministry of Economy Capacity Building Project (Grant No. TF 092478) - Institutional

Development Strategy Design and Implementation

Ministry of Economy (MECB-C-1.1) – 2009/2010 - Republic of Armenia

Dutch Grant, “Second Foreign Investment and Export Facilitation Project” - Inward

Investment Attraction

Armenian Development Agency (FIEF2-C-4.1) – 2009/2011 - Republic of Armenia

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Management Mix®

ECORYS

http://www.ecorys.com

GOPA Consultants

http://www.gopa.de

TÜV Rheinland Group

http://www.tuv.com

SOGES

http://www.sogesnetwork.eu

Société Française d’Exportation des Ressources Educatives

(SFERE)

http://www.sfere.fr

European Consultants Organisation (ECO)

http://www.eco3.be

European Profiles

http://www.europeanprofiles.gr

Swedish Board for Accreditation and Conformity

Assessment (SWEDAC)

http://www.swedac.se

WESTBIC

http://www.westbic.ie

Deutsches Institut für Normung (DIN)

http://www.din.de

Dansk Fundamental Metrology (DFM)

http://www.dfm.dtu.dk

International Executive Service Corps (IESC)

http://www.iesc.org

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Management Mix®

Wisdom Tower, 3rd Floor, Ayios Pavlos & Kadmos Avenue,

Nicosia, CyprusTel: +357 96 691022, Fax: +357 96 691044

Ring Building, 4th Floor,Fouad Shehab Avenue,

Beirut Central District, LebanonTel: +961 01 983838, Fax: +961 01 983737

Golden Tulip Building, 4th Floor,16/3 Abovyan Avenue,

Yerevan Central District, ArmeniaTel: +374 98 981111, Fax: +374 10 580441

Email: info@managementmix.comWebsite: http://www.managementmix.com

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