Management Consulting Solutions

… Working Together is Success

1Management Mix®

Mission

Vision

Values

Management Mix® 2

Management Mix® 3

Anna Ara Arthur Charbel David

Jean-Pierre Krikor Marc Maria Marie-Reine

Marina Mher Nisrine Rafi Sarah

Sevag Simon Souren Suzy Viviane

Management Mix®

Copyright INPI France Reg. No. : 09 3 628 747

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5 4

Strategy

Processes

Talents

Structure

MarketingSales

Customers

IT

Resources

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DEVELOPMENT SOLUTIONS

• Strategy & Policy Formulation;,• Diagnosis, & Analysis, • Technical Assistance, • Capacity Building,• Institutional Development,• Curriculum Development,• Project Development,• Project Management, • Project Implementation,

• Monitoring & Evaluation.

MANAGERIAL SOLUTIONS

• Strategy Formulation,• Process & Risk Management,• Talent Management,• Organization & Restructuring,• Marketing & Branding Policies,• Sales & cross selling policies,• Customer Service Practices,• Management Information Systems,• Financial & Investment Advisory,• Corporate Social Responsibility.

RESEARCHES & STUDIES

• Market Studies, • Market Surveys,• Labor Market Surveys,• Feasibility Studies,• Strategic Business Plans,• IPO Preparation,• Inward Investment,• Mergers & Acquisitions, • Business Intelligence,• Export promotion .

Consulting Training Conferences

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Recycling

Renewable Energies

Telecommunication

Pharmaceutical & Cosmetics

HORECA

Contracting & Engineering

Public Sector & Government

IT

Banking & Finance

Cement & Readymix

Clothing & Fashion

Food & Beverages

Luxury

Healthcare

Oil & Chemicals

Distribution & Retail

NGO

1- StrategyManagement Solutions to define the

company’s Strategy, including but not

limited to:1. Corporate Mission, Vision, Values2. Strategic Goals 3. Strategy Mapping 4. Balanced Scorecard5. Management Mix 9-5-4 Guide

The Value to your Organization 1. Clearer idea about company’s long and short term goals2. Better idea about corporate competitive environment3. Comprehensive framework to assess the company’s Strategy and Performance

Deliverables: •Corporate Strategy Map•Strategy Implementation Framework•SMART Corporate Objectives

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2- Process Identification & Design the Processes

Re-engineering and optimizing the Processes,

1. Management Standards (ISO 9000, OHSAS 18000, ISO 14000, ISO 22000)

2. Total Quality Management (EFQM)

3. Good Practices (GMP, GDP, GLP, GSP, GHP)

The Value to your Organization 1. Increase of Efficiency 2. Decrease of Non Conformity costs3. Continuous Improvement of the Management System4. Organization & Standardization of your organization’s Processes5. Effective Risks Management Framework

Deliverables: •Customized Process Map •Customized Management System SOP (Standard Operating Procedures)•Risk SIM (Severity Identification Matrix)•KPI Board

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3- TalentImprovement of corporate Talent Management

1. Competence Based Talent Management

2. TM procedures and policies (Talent Acquisition, Development, Retention, Transfer, Performance Appraisal, Career Planning, Salary Scale)

3. Standardized Job Descriptions

4. Code of Ethics

The Value to your Organization 1. Clearly defined TM policy to match the corporate Strategic Goals2. Improved TM policies3. Capacity Building

Deliverables: •Corporate TM policies•Competency based Job Descriptions•Benefit Plan

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4- StructureOffering customized corporate Structure to

meet corporate Strategy

1. Organizational Re-structuring

2. Clearly defined Lines of Command, and

Communication

3. Corporate Job Classification/Layers

The Value to your Organization1. Alignment of positions2. Optimized Management3. Dynamic Structure

Deliverables: •Optimized Organizational Structure•Communication and Reporting System•Cross Departmental and Hierarchical Coordination System

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5- MarketingCorporate Marketing Strategy Development

1. Corporate & Brand Positioning

2. 4 P’s (Product, Price, Promotion, Place)

3. Branding Strategies (Umbrella branding, co-branding)

4. Corporate Social Responsibility

5. International Marketing & Export Strategy

The Value to your Organization 1. Efficient Marketing Strategy2. Improved Corporate Advocacy3. Increased and Boost Sales

Deliverables: •Corporate Marketing Strategy•Marketing Communication Plan•Business Intelligence System

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6- SalesMethodology to increase the Sales:

1. Sales Process

2. Approaches for different Customer Touch Points

3. Cross & Up Selling

4. Telesales

The Value to your Organization 1. Effective control of the Sales Process2. Increase in sales through Cross Selling and Up Selling techniques implementation

Deliverables: •The 7 Steps Sales model of Management Mix Optimizing your Sales Process•Sales Monitoring & Reporting system

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7- CustomersApproaches to improve Customer

Service, and increase Customer

Satisfaction, and Loyalty

1. Customer Management System

2. Customer Relation Management

3. Customer Complaint Schemes

4. Customer Loyalty Programs

The Value to your Organization1. Increase in the satisfaction of the Customers through Effective Customer Service2. Increase of Loyalty of Customers3. Customer Risk Management

Deliverables: •Customer Service Evaluation &Audit•CSR Handbook & Call Center script•Customer Risk Management Matrix

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8- ITDevelop a Management Information

System:

1. IT Policies & Procedures

2. Roadmap for implementing CRM

3. Information Security (ISO 27001)

4. CMMI, and TICK IT

5. IT Service Management (ISO 20000)

6. IT Continuity Management (BS 25777)The Value to your Organization

1. Full utilization of IT Solutions to the benefit of the corporation2. Reduction of Costs3. Enhanced Security

Deliverables: •MIS•IT Risk Management Plan

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9- ResourcesManagement of Financial & Physical

Resources

1. Financial Management

2. Assets Management

3. Physical Resources Management

4. 5 S

5. Business Continuity Management (BS 25999)

3. The Value to your Organization 1. Optimized Resource Management2. Control of Waste (Muda)3. Financial Risk Management

Deliverables: •Asset Management Model•Business Continuity Plan•Financial Management System

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1.

Assess the Current

System (ACS)

2.

Develop an Action Plan

(DAP)

3.

Design the System

4.

Implement the System

5.

Test the System

6.

Corrective & Preventive

Actions (CPA)

7.

Monitoring & Evaluation

(M&E)

Deliverable 1

Diagnosis Audit Report

Deliverable 2

Action Plan

Deliverables 3

-Tools

-Policies

-Procedures

-Risks

-KPIs

Deliverable 4

Operational System

Deliverable 5

Data collection & analysis

Deliverable 6

Improvement Action Plan

Deliverable 7

Final Report

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Food & Beverage

Mr. Vincent Fretay, Industrial Director, YBC Pernod Ricard

“ We have implemented successfully the BS 18001, ISO 14001. Currently we are

implementing the ISO 9001, and in parallel a Talent Management System .

All of the above were realized and are being realized through our partnership with

Management Mix .”

Manufacturing

Mr. Vincent Bouckaert, General Manager, HOLCIM

We implemented an Integrated Management System including Quality, Health & Safety,

and Environmental Integrated Management System with Management Mix.

BankingMr. Stepan Guyshian, General Manager, ACBA-Credit Agricole

“ Management Mix experts enhanced a the Restructuring of our Bank, and developed

3 levels of structures: Branches, Regional Branches & Corporate Headquarters. We

are implementing the 9 components of Management Mix.”

Service

Mr. Awad Al-Wadaani, Deputy General Manager, KAFCO

“ Management Mix experts contributed to develop Strategic Planning and Controlling

the Corporate Processes”.

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Public SectorDubai Municipality, Dubai, UAE

Management Mix enhanced the reengineering of the Customer Service Center, and

increased the satisfaction of our stakeholders, by reducing the Customer Waiting Time.

Finance & BankingArab Leasing Corporation, Algeria

Management Mix has contributed to a Key Turn project for lunching our company by

developing a Corporate Strategy, the Processes, the Organizational Structure, the

Talent Management, developing the Marketing , the Sales, the Customer Service, the

MIS and the Resources Management.

Food & BeverageNational Food Products Company, UAE

Management Mix led the Re-structuring, and 9 successful Certifications, in Quality &

Food Safety Management.

ManufacturingCHAGOURY GROUP, Nigeria

Management Mix has implemented successfully the Occupational Health & Safety

Management System based on BS 18001.

Healthcare

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Al Makassed Hospital

Management Mix led the implementation of the Quality Management System

and the preparation for Hospital Accreditation.

HealthcareAl Rasoul Al A’ azam Hospital

Management Mix led the implementation of the Quality Management System,

and the preparation for Hospital Accreditation.

HORECAMoulin D’Or , Bakery & Restaurant

Management Mix is leading the implementation of an Integrated Quality & Food Safety

Management System at Moulin D’Or.

Food & BeverageKSARA Beverages

Management Mix implemented successfully the Quality Management System at

KSARA, based on ISO 9001 Standard.

Management Mix®

HORECARoadster Diner, Restaurant

Management Mix has implemented a Food Safety & Quality Management System at

Roadster diner.

Service

Manufacturing

Telecom

Oil & Chemicals

HORECA

Healthcare

Food & Beverage

Banking

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Arab Banking Corporation (Bahrain)

Arab Leasing Corporation (Algeria)

MobiNil (Egypt)

Olympic Committee (Qatar)

Zain (Kuwait)

Areeba (Syria)

Jordan Telecom (Jordan)

NFPC (UAE)

KAFCO (Kuwait)

Converse Bank (Armenia)

Al-Mubasher (KSA)

Union of Arab Stock Exchanges (UASE)

Pernod Ricard Group (France)

HOLCIM Group (Switzerland)

Credit Agricole Group (France)

Societe Generale Group (France)

France-Telecom Group (France)

MTS Group (Russia)

Orascom Telecom (Egypt)

Chaghoury Group (Nigeria)

Troika Dialog (Russia)

London Stock Exchange (UK)

New York Stock Exchange (USA)

NASDAQ OMX (USA)

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Wisdom Tower, 3rd Floor, Ayios Pavlos & Kadmos Avenue,

Nicosia, CyprusTel: +357 96 691022, Fax: +357 96 691044

Ring Building, 4th Floor,Fouad Shehab Avenue,

Beirut Central District, LebanonTel: +961 01 983838, Fax: +961 01 983737

Golden Tulip Building, 4th FloorAbovyan 16/3 Avenue,

Yerevan Central District, ArmeniaTel: +374 98 981111, Fax: +374 10 580441

Email: info@managementmix.comWebsite: http://www.managementmix.com

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