What belief could we share?

Everything startsand endswith people

How can we contribute?

Bringing outthe best in peopleLiving performance

Welcome to Krauthammer

Everything starts and ends with peopleOrganisations are communities of people, rather than simply vehicles for making money. People who are working together to improve their own lives, and the lives of those they feel responsible for. The task of management is not, primarily, to improve figures, products, systems or processes. Management is about helping people succeed. Krauthammer exists to make sure they don’t forget this. Sales is not, primarily, about reaching targets. Sales is about getting decisions. Krauthammer exists to remind them. Finance is not primarily about reporting numbers or controlling cash flow. Finance is about providing people with the means to perform. Krauthammer exists to make certain they remember.

We focus on guiding leaders, managers and (sales) professionals to increase their own vitality. And via them, the vitality of their organisations. Vitality more than ‘survival’ means to be robust and vigorous, to sparkle and thrive. To be full of life!

Our core contribution to this end lies in the mastery of behaviour and its conditions. In other words, human interaction and performance. And we are convinced that the future belongs to those businesses who deeply integrate so-called ‘soft’ imperatives (health) with ‘hard’ imperatives (wealth). Our vision Bringing out the best in people summarises this dream.

Our commitment to you

A compelling philosophy We believe that, given the right conditions and attitude, people are capable of significant personal growth. All Krauthammer interventions, and the men and women who deliver them, are underpinned by this belief, one which is made explicit in a set of eleven driving principles related to communication and relationships, personal development and learning. Krauthammer’s internal culture is defined by a set of values and principles which echo its vision of ‘bringing out the best in people’.

A firm business convictionCompetitive advantage relies on exemplary behaviour, by which we mean ‘observable interaction’. This implies a focus on facts and a bias for action. We bring out the best in leaders, managers, salespeople, going beyond, to all stakeholders.

A vital deliverablePermanent behaviour change, for distinctive performance improvement. We are most active at the fusion of the individual, team and corporate dimensions, deploying the integrated crafts of training, coaching and consulting.

What do we commit to?

Behaviour change for sustainable improvements in resultsThrough training, coachingand consulting

A distinctive identity

Passion for people and business imperatives governs everything we do. Our uniqueness lies in our ability to help companies and individuals to go from ‘know-how’ to ‘show-how’. How?

Under the skinConfronting compassionately we seek to get to the heart of the matter. To help people discover and master the true impact of their behavioural styles. All with the aim of optimising competence and performance.

KISS tools and conceptsApplying sound pragmatism, we will gladly set and take the ‘so what?’ test. To take the mystery out of commonsense, transforming complex knowledge into simple keys for action.

Global consistency, local intimacyWe seek to link local impact and global amplitude, and exercise a universally applicable practice and philosophy. Shared messages and methods, customised by local teams, ensure that international coherency meets cultural specificity, all within a professionally engineered operational system.

This distinctive identity or DNA has one purpose: to co-create lasting impact together with you. In all interventions, a transfer process of several months’ application on the job allows all players to leave the comfort zone and to permanently integrate new knowledge. To ultimately take ownership of this in the form of new practices and attitudes. The impact of our interventions is measured in a way that is cost-effective and solid.

A choice for leadership

Ambitious companies, from medium-size to Europe’s top 500, choose Krauthammer as their partner.

An employee buyout in 2000 created financial and psychological ownership and the freedom to operate and innovate independently of a corporate portfolio or majority shareholder. Thus we can concentrate on our core competence of behaviour change, offering the highest possible standards of service to our clients and participants.

With embedded offices all over Europe, in the Americas and Asia, and a bonded network of partners worldwide, we deliver in native languages in more then 50 countries. Recruited from the business world, our consultants are responsible for new account acquisition and management, and delivery of programmes. All inhabit a continuous learning environment, which combines 2-4 weeks a year at Krauthammer University with ongoing professional development ‘on the job’.

Krauthammer University – your guarantee of excellenceKrauthammer has a philosophy of life-long learning at the very core of its culture. Krauthammer has always devoted a substantial proportion of its bottom line to growing its own corporate university to maturity. This is the fountainhead of our core competence and it is your guarantee of international engineering and delivery beyond the norm.

Running four times a year, Krauthammer University assures:➔ The professional training of our consultants and office staff➔ Knowledge creation in collaboration with best practice outsiders➔ The renewal and implementation of our strategy Training intensively at Krauthammer University, our consultants continuously enhance their training, coaching and consulting skills, their leadership, sales and negotiation skills and knowledge. Increasingly, Krauthammer University welcomes clients from all over the world.

Krauthammer regularly collaborates with business schools and universities, whether acting as visiting lecturers, linked to the curriculum, delivering to the employee body or conducting research.

Our services

Krauthammer responds to the needs of organisations and individuals, where strategic changes or operational improvements demand behaviour change. We assist in bridging the ‘knowing-doing gap’ by designing and deploying coherent and customised human capital development interventions.

Open programmesKeys for personal excellence

Delivered year-round by Krauthammer specialists, a broad, consistent portfolio of training programmes meets the needs of individual managers and salespeople needing timely access to professional development. Personal self-confrontation combined with strong, tried and tested concepts immediate applicable to the professional environment. Core benefits reinforced by refreshing exchanges with external peers. Assuring the impact of such programme, we are compassionately demanding between training days, at the programme’s conclusion - and beyond. You can also choose to reinforce transfer through individual Krauthammer coaching and assessment. Or add in more programmes from our portfolio, focussing on the specifics of one or more applied personal skills.

Organisational learningPathways for continuous capability

We help you secure smart, sustainable learning pipelines for leaders and managers, salesforces, trainers and facilitators. Our design, training and coaching teams will co-create pragmatic, cost-effective learning platforms with you. Meeting your strategic agenda for collective capability and durable competitive edge, these can be compellingly adopted and adapted locally. Our bank of modular ingredients, validated by learning populations worldwide, is a universally relevant basis for adaptation to your needs. Focussing on knowledge transfer and behavioural transformation, we also relish interaction with technical or academic colleagues. Helping you build best-in-class delivery teams, their quality assured by Krautham-mer University’s Train the Trainer and Facilitator programmes.

Change facilitationProgrammes for distinctive performance

Our clients are ceaselessly looking for effective ways to implement and secure their new strategy. Our keen focus is upon closing the knowing-doing gap and helping our clients execute programmes that are deeply rooted in their vision and strategy and which aim at significant performance improvements. We forge true partnerships with our clients, helping them build their own capacity to sustain superior performance from individuals at all levels - leaders, managers, and employees.We have a track record of rapidly delivering major change for leading businesses - lasting impact to companies who want to fast-track market capture, efficiency improvements and profitable growth.

Our crafts

Krauthammer blends the individual, team and corporate dimensions of your organisation, deploying the integrated and distinct crafts of training, coaching and consulting.

Training

We define training as dealing with ‘behaviour change’ rather than ‘information transmission’. For example, a financial manager must develop a new financial reporting system - securing its implementation. Rather than teaching the financial manager the technical steps in developing such a system, behavioural training helps him or her to ensure the new system is based in the clearly understood needs of the right stakeholders. To communicate the resulting change to them, to get their commitment, and to ensure they support the implementation.

For Krauthammer there are three ‘non-negotiables’ to ensure the success of a training:

Reinforcing a training programme with evaluation mechanisms, coaching, and e-learning, in the form of ‘blended learning’ is increasingly seen by practitioners as intensifying impact. Krauthammer is no exception.

Raise participants’ self-awareness regarding their work. Using confrontational role plays and feedback, identify specific behaviours to focus upon. Formal evaluation tools can support this in a neutral and objective way.

Step 1

Get participants to practice in their work environment. 3 to 5 weeks between training modules are essential to allow participants to fully integrate learning, new attitudes and behaviours.

Step 2

Ask participants to reflect upon learning, share achievements and identify obstacles to further learning. This is the basis for a new action plan, focussing the participant on new outcomes.

Step 3

Coaching

In an area awash with terminology, we simply define the practice of coaching as ‘personalised guidance’, which usually takes place in a face-to-face meeting. Its purpose - to simultaneously boost personal performance and personal growth. A coachee will embark upon a ‘no escape’ and confidential relationship with a sparring partner who will diligently confront, stimulate, irritate and instruct. Always in the most positive spirit, combining honest toughness with true compassion.

Krauthammer expresses its practice as follows:

Most commonly addressed issues range from the mastery of the competencies demanded by a current or future role, to improved personal effectiveness, including resilience, stamina and management of stress or emotions.

Executive coaching

Top team coaching

Implementation coaching

Boardroom coaching

For senior managers and professionals to raise an individual’s performance.

For a team of top managers/partners, simultaneously coached as part of a culture change or strategic re-orientation programme.

For senior managers/professionals, training and facilitation as part of a crucial organisational initiative.

For top managers and partners; senior sparring partners bring strategic and behavioural strengths to the table.

Consulting

In our view, the primary task of management consultancy is to help executives to do their jobs – a facilitative role which does not extend to taking over specific segments of the organisation. The lack of lasting performance improvement, we believe, lies in the fact that business has conspicuously failed to blend analytical rigour and business skills with deep-rooted behavioural change. Achieve this integration (or virtuous collision), and a true paradigm shift in business consulting is possible. To deliver it, outstanding business consultants must be paired with excellent behavioural coaches - both with a strong bias towards execution.

If, like most executives, you are dealing with complex challenges in ambiguous environments, you will almost certainly welcome a disciplined - yet flexible - approach to change.

Here is a template for doing this in partnership with your consultant:

Map the benefits and problems related to your current and desired states. This will demand analytical rigour - challenging the way you think and behave. Ensure you are truly heard, so your project can be properly framed. A powerful paradox is installed at this stage - creating a sense of urgency to change paired with a respect for tradition. Your credibility and legitimacy to initiate change are now paramount - and can be coached.

Phase 1

Co-create your desired outcome. Demand probing, guidance, encouragement and suggestions. To co-determine criteria, plot a roadmap and commit to an impact level agreement that spells out what quality and quantity of change is sought. Also seek to define what should not change.

Phase 2

Execute change on three levels: re-focus the strategy, re-design systems and processes and fundamentally re-invent your culture by engaging the hearts and minds of all involved.Your consultants should frequently measure the impact of their progress and adjust their delivery as needed.

Phase 3

Assessment

As a point of departure for an intervention addressing behaviour, to measure return on investment, or indeed, as a benchmarking tool, the importance of assessment is clear. Tools such as 361° analysis – which is 100% tailored and self-executed – are recommended and offered by Krauthammer. Particularly so, Krauthammer’s 4LS evaluation benchmarks the observable behaviour of training participants through the window of 64 management and leadership competencies. Each competency is declined into 4 observable descriptions - organised according to 4 levels of functionality – ‘disqualifying’, ‘penalising’, ‘operative’ and ‘exemplary’. Finally the Krauthammer assessment centre, available in English, French and Dutch, is a live observation platform conducted onsite at Krauthammer premises, using situational scenarios to provide a comprehensive, interactive evaluation of the trainee.

www.krauthammer.com

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