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Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products

DECEMBER 2015

SIP COE 15-4940-00418

[MSA PUBLIC VERSION]

MITEL – SIP CoE

Technical Reference Guide

ii

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks ™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARKS

Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation.

Windows and Microsoft are trademarks of Microsoft Corporation.

Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Mitel Compatibility/ Certification Reference Document December 14, 2015 15-4940-00418

®™ Trademark of Mitel Networks Corporation © Copyright 2015, Mitel Networks Corporation

All rights reserved

OVERVIEW .................................................................................................................................................. 1

INTEROP CERTIFICATION VERSION CONSIDERATIONS ...................................................................................................... 2 DOCUMENT LEGEND ............................................................................................................................................... 2

MIVOICE BUSINESS CERTIFICATIONS ............................................................................................................ 3

MIVOICE BUSINESS SIP COMPATIBILITY....................................................................................................................... 3 SIP Trunking Service Providers....................................................................................................................... 3 MiVoice Business SIP Devices ...................................................................................................................... 18 SIP Gateways ............................................................................................................................................... 27 SIP Firewall / Enterprise Session Border Controller ..................................................................................... 29 SIP Applications and Servers ....................................................................................................................... 30 Enterprise SIP Servers for MiVoice Business ................................................................................................ 35

MIVOICE BUSINESS API COMPATIBILITY .................................................................................................................... 36

MIVOICE OFFICE 250 CERTIFICATIONS ......................................................................................................... 40

MIVOICE OFFICE SIP COMPATIBILITY ........................................................................................................................ 40 SIP Trunking Service Providers..................................................................................................................... 40 SIP Devices ................................................................................................................................................... 44 SIP Gateways ............................................................................................................................................... 46 SIP Firewall / Enterprise Session Border Controller ..................................................................................... 47 SIP Applications and Servers ....................................................................................................................... 48 Enterprise SIP Servers .................................................................................................................................. 49

MIVOICE OFFICE OAI COMPATIBILITY ....................................................................................................................... 50

MIVOICE OFFICE 400 CERTIFICATIONS ......................................................................................................... 52

CERTIFIED APPLICATIONS ........................................................................................................................................ 52 Alarm Server................................................................................................................................................ 52 Auto Attendant and IVR .............................................................................................................................. 56 Automated Call Distribution ........................................................................................................................ 57 Call Data Accounting ................................................................................................................................... 58 Contact Center ............................................................................................................................................ 59 CTI and Dialer .............................................................................................................................................. 60 Recording Solutions ..................................................................................................................................... 62 UC and UCC ................................................................................................................................................. 63 Unified Messaging Systems (UMS) .............................................................................................................. 64

CERTIFIED DEVICES ................................................................................................................................................ 65 Door interfaces ............................................................................................................................................ 65 Headsets ...................................................................................................................................................... 67

CERTIFIED VERTICALS ............................................................................................................................................. 68 Healthcare ................................................................................................................................................... 68 PMS, Hospitality .......................................................................................................................................... 68

MIVOICE MX‐ONE CERTIFICATIONS ............................................................................................................. 70

CERTIFIED APPLICATIONS ........................................................................................................................................ 70 Alarm Server................................................................................................................................................ 70 Auto Attendant and IVR .............................................................................................................................. 71 Automated Call Distribution ........................................................................................................................ 71 Call Data Accounting ................................................................................................................................... 72 Contact Center ............................................................................................................................................ 74 CTI and Dialer .............................................................................................................................................. 76 Mobility and Fixed Mobile Convergence ..................................................................................................... 77 Recording Solutions ..................................................................................................................................... 77

Mitel Compatibility and Certification Reference Guide

2

UC and UCC ................................................................................................................................................. 80 Unified Messaging Systems (UMS) .............................................................................................................. 81

CERTIFIED DEVICES ................................................................................................................................................ 81 Door interfaces ............................................................................................................................................ 81 Headsets ...................................................................................................................................................... 82 Operator Consoles ....................................................................................................................................... 83 SIP Phones ................................................................................................................................................... 84

CERTIFIED IT COMPONENTS .................................................................................................................................... 85 Gateways .................................................................................................................................................... 85 Network Equipment .................................................................................................................................... 86

CERTIFIED VERTICALS ............................................................................................................................................. 87 Banking, Trading ......................................................................................................................................... 87 PMS, Hospitality .......................................................................................................................................... 87 Visually Impaired ........................................................................................................................................ 88

MIVOICE 5000 CERTIFICATIONS ................................................................................................................... 90

CERTIFIED APPLICATIONS ........................................................................................................................................ 90 Automated Speech recognition ................................................................................................................... 90 Call Data Accounting ................................................................................................................................... 90 CTI and Dialer .............................................................................................................................................. 91 Mobility and Fixed Mobile Convergence ..................................................................................................... 93 UC and UCC ................................................................................................................................................. 93 Unified Messaging Systems (UMS) .............................................................................................................. 94

CERTIFIED DEVICES ................................................................................................................................................ 95 Door interfaces ............................................................................................................................................ 95 Headsets ...................................................................................................................................................... 96 SIP Phones ................................................................................................................................................... 97

CERTIFIED IT COMPONENTS .................................................................................................................................... 97 Network Equipment .................................................................................................................................... 97

CERTIFIED VERTICALS ............................................................................................................................................. 99 Healthcare ................................................................................................................................................... 99 PMS, Hospitality .......................................................................................................................................... 99 Visually Impaired ...................................................................................................................................... 100

OPENCOM 100 / OPENCOM 1000 CERTIFICATIONS .................................................................................... 101

CERTIFIED APPLICATIONS ...................................................................................................................................... 101 Alarm Server.............................................................................................................................................. 101 Call Data Accounting ................................................................................................................................. 101 CTI and Dialer ............................................................................................................................................ 102 UC and UCC ............................................................................................................................................... 102

CERTIFIED DEVICES .............................................................................................................................................. 104 Headsets .................................................................................................................................................... 104

CERTIFIED VERTICALS ........................................................................................................................................... 105 Healthcare ................................................................................................................................................. 105

SIP‐DECT CERTIFICATIONS ......................................................................................................................... 106

CERTIFIED APPLICATIONS ...................................................................................................................................... 106 Alarm Server.............................................................................................................................................. 106 Auto Attendant and IVR ............................................................................................................................ 108

CERTIFIED IT COMPONENTS .................................................................................................................................. 109 Gateways .................................................................................................................................................. 109

MITEL ALARM SERVER CERTIFICATIONS .................................................................................................... 111

Mitel Compatibility and Certification Reference Guide

33

VERTICAL APPLICATIONS ....................................................................................................................................... 111 Healthcare ................................................................................................................................................. 111

3000 CERTIFICATIONS ............................................................................................................................... 112

3000 SIP COMPATIBILITY ..................................................................................................................................... 112 SIP Trunking Service Providers................................................................................................................... 112

VIDEO CERTIFICATIONS ............................................................................................................................. 113

MITEL SETS 3RD PARTY SIP CERTIFICATIONS .............................................................................................. 116

APPENDIX A ............................................................................................................................................. 117

MITEL INTEROP CERTIFICATION LEVELS .................................................................................................................... 117 MITEL SOLUTIONS ALLIANCE MEMBERSHIP (MSA) LEVELS ......................................................................................... 118


1

Overview The purpose of this document is to provide the “All Purpose View” of Mitel Integration/Interoperability Certifications for third-party partner products, services and solutions. This includes summary certification information for:

Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and application servers.

3PP solutions that use proprietary Mitel API’s and protocols (e.g., MiTAI, OAI, SRC)

Other Mitel-integrated or interoperable solutions.

Video device integration solutions

If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact your Mitel Account Executive for information regarding the Mitel process for requesting that a new interop activity be initiated.

This is a summary document, intended to help Mitel resellers and customers quickly determine whether a current Mitel certification exists for a given third-party partner (3PP) product or solution. However, the information in this document SHOULD NOT be used as the basis for proceeding with deployment of a given 3PP solution – it is essential to first consult the relevant Mitel Configuration Guide for a complete view into the scope of the Mitel certification testing, including documented Known Issues and technical concerns. Configuration Guides and an expanded version of this document (KB#08-5159-00014) are available to Mitel staff and resellers on the Mitel partner portals (InfoChannel MSA and the Mitel Knowledgebase).

Disclaimer: Although Mitel has attempted to configure interop testing and certification activities as closely as possible to a customer premise environment, implementation details onsite may still differ from tested/certified configurations. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and testing a customer configuration, including assessing the implications of any differences between the customer configuration and those certified by Mitel.


2

Interop Certification Version Considerations

Any assertion of compatibility regardless of the type, applies only to the specific product/service versions actually tested. There is no implied future or backward compatibility associated with the Interop. This means that as versions of software and firmware from either party change and differs from those tested, there is an ever-increasing risk that the Interop will fail to remain successful.

Document Legend

The following shows the different icons used to help summarize an Interop

MAT: Mitel Approved Test certification. See definition in Appendix A

MQT: Mitel Qualified Test certification. See definition in Appendix A

MCT: Mitel Compatible Test certification. See definition in Appendix A

SAT: Self-Assessment Tested. See definition in Appendix A

Field Assessed. See definition in Appendix A

Mitel Solutions Alliance (MSA) Premier Partner (MPP). See definition in Appendix A

Mitel Solutions Alliance (MSA) Solution Partner (MSP). See definition in Appendix A

Mitel Solutions Alliance (MSA) Developer Member (MDP). See definition in Appendix A

Interop is classified as current and update to date.

Interop is classified as stale as it’s been more than 18 months since last MCT/MAT certification, more than 12 months since last evidence of SAT update, or more than N-1 releases since last evidence of SAT update.

Interop is classified as obsolete as it’s been more than 36 months since last MCT/MAT certification, more than 24 months since last evidence of SAT update, more than N-1 releases since last MCT/MAT certification, or evidence of interop-related field support issues.


3

MiVoice Business Certifications These sections list all the Interops that have been done on MiVoice Business. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

MiVoice Business SIP Compatibility

The following list the SIP Interops that have been completed on MiVoice Business.

SIP Trunking Service Providers

Following is a list of SIP Trunking Service Providers in Alphabetical order.

Provider Status MSA

Member Level

MiVB Rel

Config Guide

360 Networks PRE 4.0

09-4940-00055

8 X 8 4.0 09-4940-00091

Accessline 5.0 08-4940-00036_5

Acropolis 4.2 11-5159-00069

ACS 4.0 10-4940-00098

Allstream w/ MBG 7.0 08-4940-00015_14


4

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Allstream w/ MBG via MPLS 7.0 15-4940-00356

Allstream wo/ MBG 7.0 14-4940-00329_2

Allstream wo/ MBG via MPLS 7.0 14-4940-00350

Altitude/

Completel 7.0 10-4940-00104_3

Altitude /

Completel vMCD

4.2 11-4940-00162

AAPT 6.0 13-4940-00255

AT&T

Flexreach 7 08-4940-00014_6

AT&T

Flexreach (MBG) 7.0 13-4940-00226_2

AT&T IP Toll Free

6.0 SP1

10-4940-00116_2

Atos Worldline 14-4940-00337

babyTel 6.0 SP1

13-4940-00266_3


5

Provider Status MSA

Member Level

MiVB Rel

Config Guide

BandTel 4.0 09-4940-00086

Bandwidth.com 4.2 sp2 08-4940-00030_4

Belgacom 5.0

PR1 13-4940-00238

Bell Canada 7.2 11-5159-00071_7

Bistech

BrightStar MDP 7.1

PR1 15-4940-00403

Britannic Tech MDP 4.1 UR1

10-4940-00146

Broadband Dynamics 6.0

SP3 14-4940-00320_3

Broadview MSP PRE 4.0

08-4940-00031

Broadvox 4.0 09-4940-00075

Brokerteam (Netherlands) 7.0

SP1 15-4940-00394


6

Provider Status MSA

Member Level

MiVB Rel

Config Guide

BT 4.0

UR1 09-4940-00097

BT GS 6.0 SP3

11-4940-00172_2

BT Italia Pre 4.0 08-4940-00032

Cable Bahamas 7.0 SP1

14-4940-00351

Cable & Wireless 4.2 10-4940-00151

Cbeyond 6.0 14-4940-00296

Century Link 7.1 13-4940-00241_3

CCI Network 4.2 12-4940-00222

Cincinnati Bell MDP 7.0 SP1

15-4940-00400

COLT 5.0 11-4940-00183_2

COLT (Germany) 6.0 SP1

13-4940-00277_2


7

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Comwave 6.0 SP1

13-4940-00275

Cox 7.0 SP1

15-4940-00386

Daisy Communications MDP

6.0 SP2

14-4940-00295

Destiny 6.0 13-4940-00262

Earthlink 7.0 11-4940-00179_2

Edge Telecom PRE 4.0

09-4940-00064

Engin 4.1 10-4940-00129

Esprit Telecom PRE 4.0

10-4940-00109

Etisalat

Eutelia PRE 4.0

08-4940-00039

Exponential-E 7.0 SP1

15-4940-00396


8

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Frontier 5.0 12-4940-00203_2

Fuse3 4.2 11-4940-00160

Gamma IP Auth 6.0

SP2 11-4940-00156_3

Gamma Acct Auth PRE 4.0

08-4940-00040

Global Crossing 4.0

UR2 07-4940-00002_2

GHV 6.0 SP1

14-4940-00294

Gotanet 6.0 SP2

15-4940-00399

Harris Cap Rock 6.0 SP1

14-4940-00299

HIP

4.2

UR2

10-4940-00123_3

HIPCOM MDP 7 09-4940-00079_3

Hub Telecom 4.2

11-5159-00078


9

Provider Status MSA

Member Level

MiVB Rel

Config Guide

iCore 4.2 11-4940-00167

II-NET Australia PRE 4.0

08-4940-00044

Infopact 6.0 SP2

14-4940-00323

Ironton Global MDP 7.0 SP1

15-4940-00389

Integra 4.1

UR1 10-4940-00142

IntelePeer 6.0 SP1

14-4940-00313

Internode 4.1

UR1 10-4940-00137

Iristel PRE 4.0

08-4940-00046

Jaguar 6.0 13-4940-00235

KCOM MDP 7.1

PR1 15-4940-00405

KPN 6.0 SP1

13-4940-00279


10

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Level 3 5 12-4940-00189

Lightpath 5.0 SP1

12-4940-00212

Lumison 4.1

UR1 10-4940-00143

MetTel 7.0

PR1 15-4940-00362

Midcontinent 4.2 11-4940-00169

Mitel NetSolutions

MTN Satelite Communications MDP

6.0 SP3

14-4940-00304_2

Nations Broadband

PRE 4.0

09-5159-00041

nexVortex MDP 7.0 SP1

15-4940-00368_2

NGT 4.2

UR1 11-4940-00168

Nuvox 4.0 09-4940-00085


11

Provider Status MSA

Member Level

MiVB Rel

Config Guide

OMNI Access 6.0 14-4940-00324

OneXS 6.0 13-4940-00264

OneConnect Globalive 7.0 14-4940-00346

OpenIP 5.0 11-4940-00186

Orange 5.0

Paetec - Genband PRE 4.0

08-4940-00038

Paetec - Broadsoft 4.1 08-4940-00035

Paetec - Lucent PRE 4.0

08-4940-00009

Parlance MDP 7.0 SP1

15-4940-00378

Polycom - DMA 6.0 13-4940-00245

Polycom - RMX 6.0 13-4940-00237


12

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Private Mobility 7.0 14-4940-00331

QSC 6.0 13-4940-00240

QSC IPfonie Extented Connect

6.0 SP2

14-4940-00317

Radio Access 4.1 12-4940-00191

Redworks 7.0 15-4940-00367

RGTS 6.0 13-4940-00261

Rogers 6.0 SP1

13-4940-00278_2

Saddleback 5.0 13-4940-00230

SFR MDP 7.0 14-4940-00321

Shaw 6.0 13-4940-00260

Skype for Business 4.1 10-4940-00120

Spark 7.0 SP1

15-4940-00390


13

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Speakup (Netherlands)

7.0 SP1

15-4940-00379

Sprint (Tango) MDP 4.2 11-4940-00182_2

SYNETY Group MDP 7.0 SP1

15-4940-00369

T-Mobile (Netherlands) 7.0

PR1 14-4940-00344

TalkTalk Business (Opal)

7.0 SP1 PR2

10-4940-00147_3

TDS Telecom MDP 6.0 SP3

14-4940-00314

Telappliant 4.0 09-4940-00080

Tele2 7.0 SP1

15-4940-00359

Telecom Argentina 4.0 09-4940-00088

Telepacific 4.0 09-4940-00090

Telnet Worldwide 6.0 12-4940-00218_2


14

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Telenet 5.0 13-4940-00276

Telstra 4.0

TESA PRE 4.0

ThinkTel 6.0 SP1

12-4940-00197_2

Threshold 4.1 UR1

10-4940-00131

Threshold without firewall 4.1

UR1 10-4940-00138

Time Warner (TW Telecom) 6.0

SP1 13-4940-00285_2

Time Warner Cable MDP 7.0 SP1

15-4940-00363

Tipicall MDP 6.0 13-4940-00265

Toledo Telecom 5.0 13-4940-00239

TSTT 6.0 13-4940-00259_2


15

Provider Status MSA

Member Level

MiVB Rel

Config Guide

TW Telecom 4.2 SP1

13-4940-00248

UPC PRE 4.0

10-4940-00110_2

Updata Infrastructure

6.0 SP3

14-4940-00297_3

VC3 7.0 15-4940-00381

VeePee 6.0 12-4940-00188_2

Verizon 4.2 SP1

Viatel PRE 4.0

08-4940-00026

Videotron MDP 7.2 15-4940-00411

Virgin Media 6.0 SP2

12-4940-00216_2

Vitacost 4.1 10-4940-00125

Vocal Networks 4.1

UR1 10-4940-00140


16

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Vodafone (Germany) 6.0 14-4940-00290_2

Vodafone (Netherlands) 6.0 13-4940-00263

Voiceflex 4.0 09-4940-00063_2

Voicepulse 4.2 SP1

11-5159-00077

VoiceHost 6.0 SP1

13-4940-00284

Vono PRE 4.0

Vosky PRE 4.0

09-5159-00048

Voxalis (UK) PRE 4.0

08-4940-00013

Voxox 7.0 14-4940-00325_2

WCI 4.0

UR2 10-4940-00101

WCS 7.0 14-4940-00322_2


17

Provider Status MSA

Member Level

MiVB Rel

Config Guide

Windstream 6.0 SP1

10-4940-00102_3

Windstream-Nuvox 4.2 09-4940-00085_2

XO Communications

MDP 7.1 10-4940-00105_3

XRC 7.1 15-4940-00406

Zeelandnet 7.0 14-4940-00349

Zen Internet 6.0 SP3

14-4940-00303

Ziggo 6.0 SP2

14-4940-00312


18

MiVoice Business SIP Devices

Following is a list of Certified SIP Endpoints in Alphabetical order.

SIP Devices Model MiVB Rel

Status MSA

Member Level

Config Guide

Aastra 480i PRE 4.0 Mitel 08-5159-00003

Aastra 6730i 6.0 SP2 Mitel 14-4940-00293

Aastra 68xx 6.0 SP2 Mitel 14-4940-00302_3

Aastra SIP DECT 7.0 SP1 Mitel 14-4940-00309

AEI SGR-2806 5 13-4940-00249

Alcatel/ Lucent

7342 ISAM PRE 4.0 08-4940-00023

Algo 8028 5.0 SP1 12-4940-00207

Algo 8180 5.0 SP1 12-4940-00219


19


Status MSA

Member Level

Config Guide

Android 3CXPhone 4.2 11-4940-00165

Android TelnaSIP 4.2 11-4940-00164

Apple iPhone

iSIP 4.1 10-4940-00127

Ascom i75 4.1 MSP 08-5159-00025_2

Ascom I62 6.0 SP3 MSP 10-4940-00152_3

Ascom IP-DECT 7.0 MSP 15-4940-00374

Ascom Myco R1 7.0 MSP 15-4940-00374

Avaya 46XX 5.0 SP1 12-4940-00217

Avaya 9620C 6.0 SP1 14-4940-00287

Azacast GE-202A 4 UR1 10-4940-00128

Bittel BT-2000 4.1 10-4940-00134


20


Status MSA

Member Level

Config Guide

CapX Nokia 4.2 13-4940-00256

Cisco 7941 4 09-5159-00051

Cisco 7960 4 09-5159-00052

Cisco 7970 PRE 4.0 09-5159-00037

Cisco SPA509G 7.1 15-4940-00393

Crestron VOIP Panel 4.1 10-4940-00122

Comdasys AG

FMC Solutions

4.2

Commend Intercom

WS800P 6.0 13-4940-00251

CounterPath Bria PRE 4.0 08-4940-00025

CounterPath Bria 6 SP3 14-4940-00326

CounterPath Bria (Mac) 7 14-4940-00334


21


Status MSA

Member Level

Config Guide

CounterPath Bria iPhone 4.2 SP2 11-4940-00181

CounterPath Eyebeam PRE 4.0 09-5159-00047

Cyberdata VOIP

Intercom 4.2 SP2

PR1 11-4940-00185

Cyberdata 010844 VOIP

Speaker

PRE 4.0 09-5159-00034

Emcom IP6000 7.0 14-4940-00347

FernTel Watertight 5 12-4940-00190

Fijowave Business

DECT 7.0 SP1 MSP 15-4940-00388

Gai-tronics Rugged VOIP

4 09-4940-00089

Gtek MIP-200

WiFi PRE 4.0 08-5159-00031

Grandstream BT 200 PRE 4.0 08-5159-00007

Grandstream GXP2000 PRE 4.0 08-5159-00016


22


Status MSA

Member Level

Config Guide

Inn-Phone D720 4.2 MDP 12-4940-00196

Linksys SPA122 6.0 13-4940-00257

NEC Phillips IP DECT 6.0 09-4940-00087_6

NEC Phillips IP DECT

(INT) 4 10-4940-00099

Nokia E71 PRE 4.0 08-5159-00027

Nortel 1120 4 09-5159-00057

Nortel 1220 4.2 10-4940-00154

Patton M-ATA-1A 6.0 13-4940-00246

Polycom Kirk

6000 PRE 4.0 08-5159-00026

Polycom HDX 4000 7 15-4940-00401

Polycom HDX 8000 6 13-4940-00243


23


Status MSA

Member Level

Config Guide

Polycom VVX 500 7.1 09-5159-00050_9

Polycom VVX 1500 6.0 SP1 09-5159-00050_7

Polycom SoundPoint

IP 301 PRE 4.0 08-5159-00004

Polycom SoundPoint IP 320/330

4 09-4940-00069

Polycom SoundPoint

IP 430 4 09-4940-00081

Polycom SoundPoint

IP 501 PRE 4.0 08-5159-00024

Polycom SoundPoint

IP 550 PRE 4.0 08-5159-00029

Polycom SoundPoint

IP 560 4 09-4940-00082

Polycom SoundPoint

IP 601 PRE 4.0 08-5159-00022

Polycom SoundPoint

IP 650 4 09-4940-00083

Polycom SoundPoint

IP 670 4 09-4940-00084


24


Status MSA

Member Level

Config Guide

Polycom Sound

Station IP 4000

PRE 4.0 08-5159-00001

Polycom Sound

Station IP 5000

4.1 10-4940-00113_2

Polycom Sound

Station IP 6000

4 08-5159-00021_3

Polycom Sound

Station IP 7000

4.1 08-5159-00020_4

Polycom Spectralink

8002 PRE 4.0 MSP 08-5159-00019_2

Polycom Spectralink

8020/8030 4.1 UR1 MSP 08-5159-00018_7

Polycom Spectralink

8450 4.2 UR2 MSP 11-4940-00176

Radio Access

SIP 4.2 SP2 12-4940-00191

RTX RTX DECT PRE 4.0 09-5159-00045

Siemens C470 PRE 4.0 09-5159-00040

Speakerbus iTurret 6.0 SP1 MDP 13-4940-00280


25


Status MSA

Member Level

Config Guide

Snom 300 4.1 10-4940-00136

Talkaphone VOIP-500 7.0 SP1 MDP 14-4940-00342

Teledex iPhone Series

7.1 MDP

Teledex ND2210S 4 MDP 08-5159-00002_5

Teledex NDC9210S 4 MDP 09-4940-00070

Teledex LD4210S 4 MDP 09-4940-00071

Teledex (Cetis)

3300 IP PRE 4.0 MDP 08-4940-00028_7

Teledex (Cetis)

9600 IP PRE 4.0 MDP 09-4940-00053_3

Teledex (Cetis)

3300, 3302, 9600, 9602

5.0 SP1 MDP 10-5159-00058_2

Teo TSG-6 5.0 13-4940-00227

Thomson ST2022 4 09-4940-00094


26


Status MSA

Member Level

Config Guide

Ubiquiti Unifi VOIP 7.1 15-4940-00402

UT Starcom F1000G PRE 4.0 08-5159-00009

VTech S2420 PRE 4.0 MDP 11-4940-00178_2

Windows Mobile

6.1 PRE 4.0 08-5159-00030


27

SIP Gateways

Following is a list of Certified SIP Gateways in Alphabetical order.

Gateway Model MiVB Rel

Status MSA

Member Level

Config Guide

Audiocodes Mediant 1000 (lineside) 7 MSP 08-5159-00005_3

Audiocodes Mediant 1000 (trunk

side) 7

MSP 08-5159-00017_3

Audiocodes Mediant 1000 (SBC) 7 MSP 14-4940-00333

Audiocodes MP118 (lineside) 7 MSP 08-5159-00006_4

Audiocodes MP118 (trunkside) 7 MSP 08-5159-00015_4

Allied Telesis AT-RG-163SH PRE 4.0 09-4940-00061

Citel Portico TVA PRE 4.0 08-4940-00033

Cisco ATA 186 4.1 UR1 10-4940-00130

Linksys SPA8000 (lineside) PRE 4.0 09-5159-00035


28

Gateway Model MiVB Rel

Status MSA

Member Level

Config Guide

Linksys SPA8000 (trunkside) PRE 4.0 09-5159-00036

Linksys SPA2102 4 08-5159-00010_2

Media 5 Mediatrix

1100 Series (trunkside) PRE 4.0 MDP 08-4940-00011

Media 5 Mediatrix

3000 Series 7.0 MDP 15-4940-00380

Media 5 Mediatrix

4100 Series (lineside) PRE 4.0 MDP 08-5159-00011

Media 5 Mediatrix

4100 Series (trunkside) PRE 4.0 MDP 08-4940-00042

Mitel TA7102i (Mediatrix 4102) 7.0 SP1 15-4940-00370

Mitel TA7104i (Mediatrix

C710) 7.0 SP1

15-4940-00371_3

Multitech MVP210 (lineside) PRE 4.0 08-5159-00023

Multitech MVP210 (trunkside) PRE 4.0 08-5159-00032

VOPTech VG1042 (trunkside) 4 09-4940-00076


29

SIP Firewall / Enterprise Session Border Controller

Following is a list of SIP Firewalls in Alphabetical order.

Vendor Product Version MiVB Rel Status MSA Member

Level Config Guide

Adtran Total Access 908e PRE 4.0 08-4940-00041

Edgewater Edgemark 4508 PRE 4.0 MDP N/A

Edgewater Edgemark 46XX SBC 7.0 MDP 14-4940-00339

Fortinet FortiWifi-60B PRE 4.0 08-4940-00029

InGate SBE PRE 4.0 MSP 08-4940-00022

InGate Firewall 1450 PRE 4.0 MSP 06-5177-00011

InGate SIParator PRE 4.0 MSP 06-5177-00011

InnoMedia ESBC 4 10-4940-00100

Mitel Multi-Protocol Border Gateway (MBG) PRE 4.0 Mitel 09-4940-00066


30

SIP Applications and Servers

Following is a list of Certified SIP applications in Alphabetical order.

Vendor Product Ver MiVB

Rel Status

MSA Member Level

Config Guide

Amtelco 4.1

SP1 09-4940-00092_2

Ascendent 4.2.1 PRE

4.0 08-4940-00045

AVST CallXpress

(SIP) 8.5 6.0

SP1 MDP 13-4940-00271_2

Benbria BlazeCast

Paging

BlazeCast Paging Server

5.2 5.0 MPP 09-5159-00054_2

Biamp Tesira 1.1.3.

1 6.0

MDP 13-4940-00244

Druid Raemis 1.4 7.0

SP1 MSP 15-4940-00376

ESNA Telephony Office-Linx

8.5 5.0 SP1

MDP 09-5159-00056_3


31


Rel Status

MSA Member Level

Config Guide

FCS Phoenix

Hospitality Voicemail

2.0 6.0 SP2 14-4940-00298

Geomant MWI PRE

4.0 09-4940-00060

GFI GFI

FaxMaker 14.3

5.0 SP1 09-4940-00049_2

IBM / Lotus

Sametime Unified

Telephony Server

PRE 4.0 09-4940-00052

Interactive Intelligence

CIC Server 2.4

PRE 4.0 08-4940-00012

IPC Information

Systems Alliance MX

PRE 4.0 09-4940-00062

Isca Interact Platform

0.9.9 3411

PRE 4.0 09-4940-00058

Lyrix SEAA 6.5 5.0SP

1 10-4940-00133_2

Merbridge Music on Hold

8.0 7 MDP 14-4940-00318


32


Rel Status

MSA Member Level

Config Guide

(MMOH)

Microsoft Exchange 2007 UM

4 08-5159-00033


2010 4 10-4940-00117


2010 4.1 10-4940-00118

Microsoft Exhange 2013 UM

2013 6.0 SP1 13-4940-00274

Microsoft Lync 2010 5.0

SP2 11-4940-00161_2

Microsoft Lync with

LBG LBG 3.2

4.2 11-5159-00074

Microsoft Lync 2013 7.0

SP1 13-4940-00273_2

Netvitesse MCLink V1.6.

0-Beta

PRE 4.0 09-5159-00053

Noetica Synthesys

CIM 6.0

SP1 MPP 14-4940-00286

OpenText First Class PRE

4.0 09-4940-00059


33


Rel Status

MSA Member Level

Config Guide

OpenText RightFax 10.5 5 09-4940-00074_3

Ricoh Aficio MP C

5000

5 09-4940-00077

Sagem Interstar

XMedius Fax Server

5.5

6.0.0.131

PRE 4.0 MDP 09-4940-00047

SLIT NovaCOM 4562-

4.1 5.0 SP1 12-4940-00198

Speakerbus iCS Server 2.101.2.0

6.0 SP1 MDP 13-4940-00280

Syntellect (Enghouse)

Customer Interaction

Management

8.0 PRC02,

Build 1801

5.0 MDP 12-5159-00079_2

TigerTMS/ Innovation

InnLine IP 3.1.4 6.0

SP3 Mitel 09-5159-00049_5

TigerTMS/ Innovation

iCharge & iConnect

50.0.6

7.0 SP1 Mitel 15-4940-00361

Voice4Net EPBX and

EBS Server 5.0

SP1 MDP 09-4940-00048_2


34


Rel Status

MSA Member Level

Config Guide

Voxco PRONTO

Dialer 1.10

6.0 13-4940-00236

Wesley Clover

VTAP 2.0.4

5 MDP 09-4940-00095


35

Enterprise SIP Servers for MiVoice Business

Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above.

Vendor Vendor Product Version

MiVB Rel

Status MSA Member Level

Config Guide

Asterisk 1.2 7.0 06-5160-00002

Avaya 4.5 PRE 4.0

10-4940-00111

Broadsoft Rel 13 PRE 4.0 MDP 08-4940-00010

Broadsoft Rel 14 SP7

PRE 4.0 MDP 08-4940-00010

Cisco Call Manager

PRE 4.0

09-4940-00068_3

Genband C20-A2-

S3 5.0 SP1

10-4940-00155_2

Huawei 7.1

UR2

07-4940-00003


36


MiVB Rel

Status MSA Member Level

Config Guide

Metaswitch 8.3 7.0 SP1

15-4940-00360

Mitel 5000 6.0 Mitel 09-5159-00038_6

Mitel MX- ONE

6.0 Mitel 14-4940-00352

Mitel MiV 5000

7.0 Mitel 15-4940-00365

Nortel BCM 50 4.1

UR1

10-4940-00135

Nortel CS1K 4 UR2 10-4940-00119

Nortel CS2K SN09

PRE 4.0

N/A

Toshiba CIX 100 4 UR2 10-4940-00108

MiVoice Business API Compatibility

The following list the API-based integrations that have been tested with MiVoice Business.


37

Vendor Product MSA Member Level Product

Certification Status

MiVB Rel Product Rel Config Guide

AVST CallXpress MDP 6.0.SP1 8.5 Build 655

13-4940-00271_2

CyberTech (NICE) CyberTech Myracle/Pro

V5.2 Call Recording Solution

MDP PRE 4.0 Recorder

2.5.0,

SRC 1.0.22

Contact MSA ([email protected])

dvsAnalytics, Inc. Encore (for Mitel 3300) MDP

MCD 4.0

SRC 1.0.27

2.2.5 Contact MSA

([email protected])

ESTOS ECSTA Middleware MPP 5.0 SP1 12-4940-00211

Hansen Software Corporation CASH+ V3.0 N/A

Interalia, Inc. iProMOH,Conference

Bridge 800, SBX/XMU+ PRE 4.0

V.3.53,

V1.3,

V1.32,

V6.82


Komutel SIT Mitel - PC Attendant

Console MDP PRE 4.0 2293 Contact MSA

([email protected])

Martello MarWatch MPP 6.0 4.6.1 13-4940-00253

Netcall Liberty Telephone

Platform MDP 7.0 2.4 14-4940-00338

Noetica Synthesys MPP 6.0 SP1 3.4 hotfix 19506

14-4940-00286


38




OAISYS Talkument (for Mitel

3300) Mitel

MCD PRE 4.0

MBG 6.1.6

6.1.1226

11-5159-00067

OAISYS Tracer (for Mitel 3300) Mitel

MCD PRE 4.0

MBG 6.1.6

6.1.1226

11-5159-00067

prairieFyre Software Inc. Integrated Voice Response (IVR) Mitel N/A

prairieFyre Software Inc. Outbound Preview Dialer Mitel N/A

Redbox Recorders Recorder MSP

MCD 6.0 SP3

MBG 8.0.17

3B Build 423 11-5159-00072_4

Resource Software International Ltd. (RSI)

Shadow CMS Enterprise V4.1 MDP N/A

Telstrat Engage Recorder MDP 6.0 SP1 3.6.2 13-4940-00281

Trisys, Inc. Tapit Call Accounting N/A

Trisys, Inc. Tapit Nova N/A

Verint Systems, Inc. Audiolog 4 for

3300/MCD & SRC MDP MCD 4.1

SRC 2.2 4 SP4


Voice Print International Inc. Activ! Voice (for Mitel

3300)

PRE 4.0,

SRC 1.0.22

4.X Contact MSA

([email protected])


39




Weston Digital Symphony Call

Recorder MDP 7.0 7.1 14-4940-00343

Xarios Call Recorder MSP

MCD PRE 4.0

MBG 6.0

2.0 11-5159-00064

Xarios Application Server V2.1 MSP MCD PRE

4.0 2.1.1416.1


Xarios Phone Integrator V2.1 MSP MCD PRE

4.0 2.1.1415.2



40

MiVoice Office 250 Certifications These sections list all the Interops that have been done on MiVoice Office. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

MiVoice Office SIP Compatibility

The following list the SIP Interops that have been completed on MiVoice Office.


Following is a list of Certified SIP Service Providers in Alphabetical order.

Provider Status MSA

Member Level

Rel Config Guide

Accessline 5.0 09-5159-00044_2

AT&T

Flexreach 5.1 13-4940-00225

AT&T

Flexreach with MBG

6.0 13-4940-00232_2

BabyTel 6.0 15-4940-00382

BandTel 3.1 NA

Broadview MSP 6.0 13-4940-00233


41

Provider Status MSA

Member Level

Rel Config Guide

Broadvox 5.0 09-4940-00078_2

BT Wholesale 6.0 SP3

15-4940-00387

BT Wholesale (WSIPT) and

Global Services 6.0

SP3 15-4940-00397

Century Link 6.0 SP1

15-4940-00408

Earthlink 5.0 11-4940-00180

Engin 6.0 SP1

14-4940-00332

Frontier 5.1 PR3

12-4940-00210

Fuse3 4.0 11-4940-00163

G12 MDP 6.0

SP3 15-4940-00398

Gamma 5.1 09-5159-00043_2

Global Crossing 5.0 11-4940-00173


42

Provider Status MSA

Member Level

Rel Config Guide

HIPCOM MDP 4.0 10-4940-00132_2

Integra 4.0 10-4940-00149

Level 3 5 12-4940-00194

Mitel NetSolutions Mitel Variou

s

MTS Allstream 5 09-4940-00096_3

MTS Allstream w/MBG via MPLS

6.0 SP2

15-4940-00357

MTS Allstream

(no MBG) 6.0

SP1 14-4940-00340

MTS Allstream wo/MBG via MPLS

6.0 SP1

15-4940-00358

nexVortex MDP 6.0

SP3 15-4940-00410

Paetec - Broadsoft 4.0 10-4940-00112_3

TalkTalk Business (Opal)

4.0 10-4940-00148


43

Provider Status MSA

Member Level

Rel Config Guide

Telstra 6.0 13-4940-00268

Time Warner (TW Telecom)

6.0 14-4940-00288

Time Warner Cable

MDP 6.0 SP2

15-4940-00364

Voiceflex 3.1 09-5159-00042

WCI 3.2 10.4940-00101

Windstream 6.0 10-4940-00103_2

Windstream/Nuvox 4.0 10-4940-00150

XO Communications

MDP 6.0 10-4940-00106_3


44

SIP Devices

Following is a list of Certified SIP Endpoints in Alphabetical order.

SIP Devices Model MiVO Rel

Status MSA

Member Level

Config Guide

Algo 8180 5.1 11-4940-00166_4

Algo 8028 5.0 12-4940-00208_3

Ascom IP DECT 6.0 MSP 14-4940-00311

Ascom I62 6.0 MSP 14-4940-00310

Aastra 67xx 6.0 Mitel 14-4940-00301

Aastra 68xx 6.0 Mitel 14-4940-00305

Aastra SIP

DECT 6.0

Mitel 14-4940-00308

Citel Portico 5.0 11-5159-00076_3


45

SIP Devices Model MiVO Rel

Status MSA

Member Level

Config Guide

CounterPath Bria

(MAC) 5

12-4940-00199_3

CounterPath X-Lite (Win)

5.1 11-5159-00075_4

CounterPath X-Lite (MAC)

5.1 12-4940-00206_3

Linksys SPA122 5.1 SP4

13-4940-00258_3

Polycom Sound

Station IP 5000

4.0 11-4940-00157

Polycom Sound

Station IP 7000

4.0 11-4940-00158_3

Polycom 8020/803

0 5.0

11-5159-00068_4

Polycom Spectralink

8450 5.0 MSP 11-4940-00177_3


46

SIP Gateways

Following is a list of Certified SIP Gateways in Alphabetical order.

Gateway Model MiVO Rel Status MSA

Member Level

Config Guide

Audiocodes MP118 6.0 MSP 10-4940-00114_3

Linksys SPA2102 4.0 10-4940-00144_3

Media 5 Mediatrix

3XXX Series MDP

Media 5 Mediatrix

4100 series 4.0 MDP 10-4940-00145_3

Mitel TA7102i

(Mediatrix 4102)

6.0 SP2 Mitel 15-4940-00373

Mitel TA7104i

(Mediatrix C710)

6.0 SP2 Mitel 15-4940-00372_2

VOPTech VG1042 5 11-5156-00070


47

SIP Firewall / Enterprise Session Border Controller

Following is a list of Certified SIP Firewalls in Alphabetical order.

Vendor Product Version

MiVO Rel Status MSA Member Level

Config Guide

Mitel

Multi-Protocol Border

Gateway (MBG)

5.0 Mitel Refer to service/device specific reference guide

Mitel MiVB 6.0 Mitel 09-5159-00038_6


48

SIP Applications and Servers

Following is a list of Certified SIP applications in Alphabetical order.

Vendor Product Version Status MSA Member

Level Config Guide

Benbria BlazeCast

Paging

Benbria BlazeCast

Paging Server

T6.1.4 MPP 14-4940-00328

GFI GFI FaxMaker

15.0 5.1

12-4940-00224

Voice4Net ePBX and

EBS Server 5.0

MDP 12-4940-00204


49

Enterprise SIP Servers

Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above.


MiVO Rel

Status MSA Member

Level Comment Config Guide

Aastra A400 6.0 Mitel Trunkside 14-4940-00341

Broadsoft 20 SP1 6.0 MDP Trunkside integration 14-4940-00335

Metaswitch 7.3 5.0 Trunkside integration 11-4940-00184

Mitel 3300

Rel 10 3.2 Mitel Trunkside integration 09-5159-00038

Nortel BCM 50 5.0 Trunkside integration 11-4940-00170


50

MiVoice Office OAI Compatibility

The following list the OAI Interops that have been completed on MiVoice Office.

Vendor Product MSA

Member Level

Product Certification

Status

MiVO Rel Product Rel Config Guide

Hansen Software Corporation

CASH+ V3.0 N/A

OAISYS Tracer/Talkument Mitel 4.0 6.2.1230 11-5159-00066

Trisys, Inc. Tapit Nova N/A

Trisys, Inc. Tapit Call Accounting N/A

Xarios Ltd. Xarios Application Server

V2 - U.S. & UK MSP

3.1 /3.2 2.0.1.0b

/2.1.1416.1 Contact MSA

([email protected])

Xarios Ltd. Campaign Manager MSP 3.2 3.0.1692.1

Xarios Ltd. Xarios Phone Manage MSP 6.0 4.0 Contact MSA

([email protected])

Xarios Ltd. Xarios Dialer - U.S. MSP Contact MSA

([email protected])

Xarios Ltd. Xarios Call Recorder -

Express, Professional & Team Leader

MSP Contact MSA

([email protected])


51

Vendor Product MSA

Member Level

Product Certification

Status

MiVO Rel Product Rel Config Guide


52

MiVoice Office 400 Certifications

Certified Applications

Alarm Server

Asperi GmbH: MAS-L Alarm Server

MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS.

Version Status Mitel Product Version Languages Region Date

v3.0 ♦ MQT MiVoice Office 400 R3.1 DE, EN AT, CH 2014-09-26

ATT: AMX Alarm Server

The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media.


11.5 ♦ MQT MiVoice Office 400 R3.1 DE, EN, FR, IT CH 2014-06-30Bavicom: CLE-270 Alarm Server


53

Alarm System CD-TOC and eOperating System CLE-270 provide the functionality of a Web based building surveillance system, that can be extended with digital and analog inputs and outputs as well as interfaces (TCP/IP or serial). With the integrated clock timer buildings can be operated fully automatically. Incoming alarms can be read either on the browser user interface or on the touch panel. Over the ATAS interface the alarms can be transmitted to the Aastra 400 and displayed on the DECT devices. These interfaces can also receive and interpret key commands from the DECT devices.


v2.5 ♦ MQT MiVoice Office 400 R2.1 DE, EN, FR CH 2013-08-08

Beralarm: B600 / B700 Alarm Server

The Beralarm Alarm Server B600 / B700 provides the functionality connecting physical contact entries, ESPA 4.4.4 or KNX based 3rd party equipment like nurse call, dementia, fire alarm and control systems, logging, analyzing and signalling occurring events to system terminals of the IntelliGate IP PBX, handling alarm escalation scenarios and fully supporting the Aastra 160 Safeguard and DECT location features.

Version Status Mitel Product Version Language Region Date

7.0 ♦ MCT MiVoice Office 400 R4.0 DE, EN, FR, IT global 2015-08-06

7.0 ♦ MCT MiVoice Office 400 R3.2 DE, EN, FR, IT global 2015-05-07

INAX: ixArma Alarm Server

ixArma monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of


54

alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS.


3.0 ♦ MQT MiVoice Office 400 R1.2 DE, EN AT, CH 2014-02-24

IQ Messenger: IQ Messenger Alarm Server

IQ Messenger provides a full IP any-to-any supervised Messaging and Alarming platform without vendor preference. It is the intelligent hub between a broad range of new and existing branch specific communication and messaging systems.


4.0 ♦ MQT MiVoice Office 400 R3.2 EN NL 2014-09-26

New Voice: MobiCall Alarm Server

MobiCall provides reliable, proven and convincing alarm management for security, telecommunications and IT.



55

8.0 ♦ MQT MiVoice Office 400 R3.2 DE, EN, ES, FR, IT, NL CH 2015-04-07

NewPhone: Sirio Alarm Server

Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities.


1.11 ♦ MQT MiVoice Office 400 R2.1 DE, EN, IT CH 2013-05-06

NovaLink: NovaAlert Alarm Server

NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group.


9.8 ♦ MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, NL CH 2014-09-26Telecom: Jordaan Universal Messaging Server

Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP’s.



56

1.1 ♦ MQT MiVoice Office 400 R3.1 EN, NL NL 2014-07.31

Tyco: Medical 800 Nurse Call System

ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety.


1.00c ♦ MQT MiVoice Office 400 R2.1 DE, EN CH 2012-06-15

Auto Attendant and IVR




8.0 ♦ MQT MiVoice Office 400 R3.2 DE, EN, ES, FR, IT, NL CH 2015-04-07




57



Automated Call Distribution

Datatal: Flexi Presentity for MiVoice Office 400

Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, E-mail and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function – Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) – Operator and Presence and integrated Tele Conference.


5.9 ♦ MQT MiVoice Office 400 R3.1 DK, EN, NO, SE SE 2014-06-13

Time Communications: Report Suite ACD for MiVoice Office 400

The Report Suite provides an ACD Wallboard Web interface, ACD Reports and Call Management Web interface functionality for the OIP Call Center and IntelliGate and Aastra 400 communication systems.



58

2.0 ♦ MQT MiVoice Office 400 R1.x, R2.1 EN UK 2013-07-22

Call Data Accounting

GT2F: GlobalTax CDA

GLOBALTAX provides Call Accounting and Telecom Cost Management functionality.


2.1.3 ♦ MQT MiVoice Office 400 R2.x, R3.x EN, FR CH, FR, MEA 2013-07-04 MSI Solutions: PhoneStat CDA

PhoneStat provides a flexible solution for telecommunications cost management functionality. It can be connected to the established telephone systems. Thereby the operation is possible on a single telephone system as well as central recording and evaluation of the communication data in telephone network systems. PhoneStat G4 is equipped with the most efficient carrier database available in the market. The number of extensions and branches is individually scalable.


V3.2 ♦ MQT MiVoice Office 400 R2.1, R3.0 DE, EN, FR, IT, RU CH, DE 2012-08-28

Soft-ex: Ringmaster / Optimiser CDA


59

Soft-ex’s Ringmaster is a telephone call accounting system which has been created for use with different market segments from the very small, sometimes bundled by distributors to very large multi-site multi-national versions. Soft-ex’s Optimiser is a version of the product supplied to larger customers using the same core software.


5.5 ♦ MQT MiVoice Office 400 R3.0 EN MEA 2014-03-28

Contact Center

Grutzeck: AG-VIP contact management

AG-VIP provides a flexible CRM- and Contact-Center software solution incl. workflow- and ticketing system allowing to efficiently run outgoing call campaigns.


1.43 ♦ MQT MiVoice Office 400 R3.2 SP1, R4.0 DE, EN, FR, TK CH 2015-07-02

Voxtron: Communication Center

Voxtron Communication Center is a multimedia customer interaction solution addressing the needs of SMEs. It offers a web-based easy-to-use central configuration and administration interface and enables a company to interact quickly with its customers via voice, email, fax, chat and SMS.


60

Restrictions on integration with MiVoice Office 400: The VCC client shows minor limitations in call control, call monitoring and call logging. For further details please refer to the corresponding test report.


11 ♦ MQT MiVoice Office 400 R3.0 diverse BE 2014-06-19

CTI and Dialer

C4B: XPhone CTI

XPhone provides the following components:

XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves commu-nication and enables efficient workflows for everyday business tasks

XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voicemail and text messaging

XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data


4.4.4 ♦ MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, PT CH 2013-01-23

Caseris: CAESAR


61

CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality.

Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications.


10.7 ♦ MQT MiVoice Office 400 R3.0 DE DE 2013-07-23

Datatal: Flexi Presentity

Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, E-mail and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function – Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) – Operator and Presence and integrated Tele Conference.


5.9 ♦ MQT MiVoice Office 400 R3.1 DK, EN, NO, SE SE 2014-06-13

Estos: Mitel BusinessCTI

(OEM Version of Estos ProCall Enterprise)

MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here.

Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets


62


5.0 ♦ MAT MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT global 2015-10-15

Recording Solutions

Jusan: Recall IP Recording

Jusan's Recall IP provides recording and storage of telephone calls made via IP extensions of Aastra’s IP telephone systems. Product is based on a client-server architecture with Windows based software applications, SQL database and CTI technology. It is a feature rich, high performance device, which provides the customer with a reliable, scalable and markedly usable call recording solution including also real-time call monitoring and listening.


5 ♦ MQT MiVoice Office 400 R3.0 ES ES 2013-11-07






63

Tollring: Call Recorder

The Tollring Call Recorder provides call recording functionality within an integrated solution with the Aastra 400. The users is able to instantly see much more detail associated to the call recording including Contact Name and CLI, Extension Numbers that have participated and DDI called. This level of information is automatically updated and read from the database which means there is no need to update tables on the call recording server making the system fully integrated with the Aastra 400. As soon as the Aastra 400 directory is updated, the call recorder data is updated in real time making call recording searching and evaluation simple with 100% accuracy.


2.1 ♦ MQT MiVoice Office 400 R1.x, R2.x EN UK 2013-02-07

UC and UCC

C4B: XPhone CTI

XPhone provides the following components:

XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves commu-nication and enables efficient workflows for everyday business tasks

XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voicemail and text messaging

XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data


4.4.4 ♦ MQT MiVoice Office 400 R3.1 DE, EN, ES, FR, IT, PT CH 2013-01-23


64

Caseris: CAESAR










5.0 ♦ MAT MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT global 2015-10-15

Unified Messaging Systems (UMS)

Caseris: CAESAR


65





Certified Devices

Door interfaces

2N Telekommunikace: Helios

Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available:

Helios IP Vario

Helios IP Uni

Helios IP Safety

Helios IP Force

Known Restrictions: BluStar for PC as well as BluStar for iPad/iPhone Helios IP can only be used in audio mode (no video), while 8000i also supports video.


1.15 ♦ MCT MiVoice Office 400 R2.1, R3.0 CZ, EN global 2012-09-06


66

Alphatech

The Slim DoorPhone provides an analogue door interface.

All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses.


3.4 ♦ MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH 2014-02-24

TCS AG: different Audio and Video Door Interfaces

These door intercoms perfectly combine the most advanced technology with a unique design.

TKI 12 The TKI 12 is a variable communication system supporting voice

IPVPUK0x The IPVPUK0x is a variable communication system supporting both voice and video transmission in an IP environment using the SIP protocol.

FBI6101 The FBI6101 is a variable communication system

All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses.


TKI 12 1.0 ♦ MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH 2014-08-22

IPVPUK0x 1.7 ♦ MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH 2014-08-22

FBI6101 7.1 ♦ MQT MiVoice Office 400 R3.0 DE, EN, FR, IT CH 2014-08-22


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Headsets

GN NetCom (Jabra): headsets

Status Mitel Product GN NetCom Product Region Date

♦ MAT Mitel Soft Phone BluStar

Jabra Pro 930 Duo, Jabra Stealth UC Jabra Biz 2400 II UC CC and uC BT Jabra Speak 810 UC

global 2015-09-30

♦ MAT Mitel BluStar

UC Voice series, Speak 510+ UC, Pro 9400 series, Pro 930 and 935, Go 6470, Motion UC, Motion Office, Evolve series

global 2015-09-30

♦ MAT

Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, 6739, 6755, 6757, 6773, 6775, 7434, 7444

Jabra Pro 9400 series, Pro 920 and 925, Go 6470 and Motion Office global 2015-09-30

Plantronics: Headsets

Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications.

A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide.

Status Mitel Product Region Date

♦ MCT various terminals and soft phones global 2014-06-30


68

Certified Verticals

Healthcare




1.00c ♦ MQT MiVoice Office 400 R2.x DE, EN CH 2012-06-15

PMS, Hospitality

Micros Fidelio: PMS

Micros® Fidelio provides Property Management Systems (PMS) using the Industry Standard protocol FIAS to integrate with different communication systems – and the FIAS interface is also supported by several other PMS providers.

Suite8 PMS v8.8

Opera Suite PMS v4.0 and v5.0

Fidelio Front Office v6.2

Fidelio Suite v7.1


div. ♦ MAT MiVoice Office 400 R2.x, R3.x, R4.x DE, EN, FR, IT global 2012-05-31


69


70

MiVoice MX-ONE Certifications


Alarm Server




4.0 ♦ MQT MiVoice MX-ONE 5.0 DE, EN, FR, IT CH 2014-06-17




7.8 ♦ MQT MiVoice MX-ONE 5.0 DE, EN, ES, FR, IT, NL CH 2015-04-07


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DATATAL: FLEXITID IVR

Flexi TID is an interactive voice-response (IVR) based booking system with Callback. Instead of setting an incoming call in a queue, the system automatically books a Callback time. The caller chooses a suitable Callback time, which is later initiated via a web interface by the called person.


5.11 ♦ MQT MiVoice MX-ONE 6.0 SE, EN SE 2015-09-15

5.7 ♦ MQT MiVoice MX-ONE v4.1 SE SE 2012-03-22

NEW VOICE: MOBICALL ALARM SERVER



7.8 ♦ MQT MiVoice MX-ONE 5.0 DE, EN, ES, FR, IT, NL CH 2015-04-07

Automated Call Distribution

CSC Sverige: ACD Embrace for MiVoice MX-ONE


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CSC’s Embrace provides a solution for cost effective handling of customer interaction via relevant electronic channels such as telephony, chat, web, click to call, web forms, SMS, E-mail and Fax. Embrace presents the calls and transactions from above mentioned channels to the enterprise contact center in one universal and prioritized queue.


7.0 ♦ MQT MiVoice MX-ONE v4.1 EN, SE SE 2011-06-29


Dr. Ruff: OpenCount CDA

OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities.

While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is closely integrated with MiVoice Office 400. Anyhow, this application can also be used together with other Mitel communication systems like MiVoice MX-ONE and it can even be used within heterogonous networks of different communication systems.


5.0 ♦ MQT MX-ONE 6.0 DE CH 2015-11-19

GT2F: GLOBALTAX CDA

GLOBALTAX provides Call Accounting and Telecom Cost Management functionality.



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2.1.3 ♦ MQT MiVoice MX-ONE 5.0 EN, FR CH, FR, MEA 2013-07-04

MSI SOLUTIONS: PHONESTAT CDA



V3.2 ♦ MQT MiVoice MX-ONE 5.0 DE, EN, FR, IT, RU CH, DE 2013-04-23

Soft-ex: Ringmaster / Optimizer CDA

Soft-ex’s Ringmaster is a telephone call accounting system which has been created for use with different market segments from the very small, sometimes bundled by distributors to very large multi-site multi-national versions. Soft-ex’s Optimiser is a version of the product supplied to larger customers using the same core software.


5.5 ♦ MQT MiVoice MX-ONE 5.0 EN MEA 2014-03-28

TELEOPTI: TELEOPTIPRO CDA


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Teleopti Pro is a TEM (Telecom Expense Management) solution that controls costs, monitors quality and manages all communication devices and services. Irrespective of telephony type, you get all information about costs, services, traffic, mobiles and devices in one place. You see where equipment is located, where costs are generated and that the right amounts are being paid. Result: lower costs, less administration and simplified internal processes.


7.3 ♦ MQT MiVoice MX-ONE v4.1 EN SE 2010-12-21

Contact Center

Aurora Innovation: TeleQ Appointment Management

TeleQ is a Client/Server Appointment Management Solution and is the ultimate cloud based telephony option for organizations that receive a vast number of calls during specific times over the day and have high standards in availability. With the unique, scheduled call back function, TeleQ spreads out the calls throughout the day so that you are able to answer an increased number of calls with unaltered personnel strength. Product provides prioritizing of calls, services in the cloud and statistics.


5.0 ♦ MQT MiVoice MX-ONE 5.0 various SE 2014-11-20

Cention Contact Center

Cention™ Contact Centre provides a ticketing system that handles multi media interaction between customers and agents. It has e-mail, Social Media, SMS support as well as FAQ, ticketing and customer history databases. Therefore, the combination of Cention™ Contact Centre and the Aastra Call Center Solidus eCare offers a total solution in an integrated way.


75


3.6 ♦ MCT MiVoice MX-ONE 5.0 EN Global 2014-06-02

Enghouse: Trio Enterprise CTI and CC


6.0 ♦ MQT MiVoice MX-ONE 6.0 DE, DK, EN, NO, SE SE 2015-06-25





Genesys: Call Center Suite via T-Server

Genesys T-Server interfaces with the Application Link CSTA1 ASN.1 interface and acts as middleware providing full CTI capability for the Genesys Call Center suites of software. T-Server provides support for all CTI functionality made available by Application Link, providing translation and adaptation where discrepancies exist between the MX1 and the Genesys representation of particular scenarios.


8.0 ♦ MQT MiVoice MX-ONE v4.1 DE, EN DE 2011-03-30


76

CTI and Dialer


Trio Enterprise provides call and contact center & attendant switchboard functionality.








77




5.0 ♦ MAT MiVoice MX-ONE 5.x, 6.x DE, EN, FR, IT global 2015-10-15

Mobility and Fixed Mobile Convergence

Optimobile: Dual Mode Server and Client FMC

OptiMobile’s Dual Mode Client and Server provide Voice Call Continuity (VCC) between voice over IP (VoIP) via wireless local area networks (WiFi/WLAN) and cellular networks - thus supporting dual-mode (Wi-Fi – public cellular) services for mobile phone users.


v2 / v3 ♦ MQT MiVoice MX-ONE v4.1 EN SE 2010-12-16

Recording Solutions

ASC telecom: EVOip Voice Recording

ASC’s VoIP recording software, EVOip, captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards. The software offers post-compression to reduce bandwidth requirements and increase channel hour capacity while providing significant


78

savings in power and storage costs by avoiding operation at peak hours. ASC’s VoIP recording solution comprises active and passive components.


10.0 ♦ MAT MiVoice MX-ONE 5.0 DE, EN global 2012-08-21

10.0 ♦ MQT MiVoice MX-ONE v4.1 DE, EN global 2011-04-30

Globitel: SpeechLog Recording

Globitel’s SpeechLog is one of the leading solutions world-wide for call recording & quality monitoring that offers and empowers the ability to record, store and manipulate bidirectional conversation over different telephony interfaces and/or radio transmission.


3.0 ♦ MQT MiVoice MX-ONE 5.0 DE, EN, Arabic MEA 2011-09-16

NICE: SmartCenter Suite Recording

NICE Smart Center Suite Release 4.1 is a suite of pre-packaged business solutions that address specific business issues, powered by best-in-class functional components spanning call recording, quality management, multi-channel interaction analytics, workforce management and performance management. The business solutions address interactions across a variety of channels, from audio, email and chat to social media and text messaging, and include nine packaged offerings: Customer Churn Reduction, Sales Effectiveness, Customer Experience, Marketing Effectiveness, Collections Optimization, Quality Optimization, First Call Resolution Optimization, Average Handle Time Optimization, and Compliance Management. These solutions can be deployed on premise, in a hosted model, or via a managed service, and can be implemented standalone or fully integrated with customer relationship management and business intelligence solutions.



79

4.1 ♦ MAT MiVoice MX-ONE 5.0 EN, FR, DE, RU, PT, ES... Global 2013-12-06

4.1 ♦ MQT MiVoice MX-ONE v4.1 EN, FR, DE, RU, PT, ES... SE 2012-01-20

Red Box Recorders: Quantify Recording Suite

Quantify Recording Suite provides a complete range of voice recording interfaces and applications to offer customers across all industries the ability to capture, retain and replay audio, video and data communications to meet their regulatory, compliance or business goals.

It offers a huge range of features to allow customers to customize the solution specifically to their needs with a suite of applications to allow for all the needs of the users to be met in a modular cost effective way. Feature include: Recording of audio, screens and data, Archiving, Replay, PCI Compliance, Annotation, Live monitoring of Audio, Quality Management, Workforce Management, Call Logging and Audio Analytics, plus applications to simplify compliance and access.

With integrated functionality to meet the needs of any industry and the easy to use API, it offers any level of integration with any infrastructure, allowing for a simple cost effective integrated solution.


3A ♦ MQT MiVoice MX-ONE 5.0 various Country A 2013-xx-yy

Retia: ReDat Recording System

The ReDat® Recording System provides call recording (analog, TDM and VoIP), quality management and speech analysis functionality. It consists of the ReDat® Applicatino Server and the ReDat® VoIP Recorder.


3.16/1.12 ♦ MQT MiVoice MX-ONE v4.1 CZ, DE, EN CEE 2012-01-11


80

TeleFinity: LogFinity Recording System

LogFinity IP and LogFinity Ent are state-of-the-art, robust, reliable, scalable and cost effective PC based recording solutions with an open platform architecture.


2.2 ♦ MQT MiVoice MX-ONE v4.1 EN MEA 2011-05-25

UC and UCC






5.0 ♦ MAT MiVoice MX-ONE 5.x, 6.x DE, EN, FR, IT global 2015-10-15


81


Imagicle: StoneFax and Blues Enterprise

StoneFax is a fully software based IP fax server that offers full convergence with communication systems and maximizes the investment return on customers’ IP PBX systems. Thanks to StoneFax, any user in a Company can send and receive faxes in electronic format, as simple as using e-mail or printing a document and keeping the confidentiality of a personal communication.

Blue’s Enterprise 4 and Professional are most advanced solutions for monitoring and analysing the telephone traffic of Small, Medium and Large enterprises. Thanks to an easy and ready to use (web) interface and unique tools for the integration with company applications and databases, Blue’s Accounting Products improves customers’ savings and efficiency in a brand new way.


2012.12 ♦ MQT MiVoice MX-ONE 5.0 various IT 2014-04-03

Certified Devices

Door interfaces

LinkCom: Slim IP Door Phone

The Slim video IP door phone is SIP based. In addition to voice, the video IP door phone is able to broadcast the video stream to IP phones or soft phones supporting video (H.263 codec, H.264 is in preparation). You can take control of the door directly from your telephone or your soft phone.


v1.5 ♦ MQT MiVoice MX-ONE v4.1 EN, FR CEE 2011-10-26


82

Headsets





global 2015-09-30



global 2015-09-30

♦ MAT

Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, 6739, 6755, 6757, 6773, 6775, 7434, 7444






83



Operator Consoles


Trio Enterprise provides call and contact center & attendant switchboard functionality.





Kalix Tele24 Connect Server

Connect Server provides Call handling functionality and Kalix Tele24 is offering switchboard operator services for companies who want to outsource such services.


1.9 ♦ MQT MiVoice MX-ONE v4.1 SE SE 2012-01-17


84

TTC Marconi: KONOS-DOT Dispatcher Console

TTC Marconi’s KONOS DOT dispatcher console is a core element of the KONOS product line of communication and control products intended for complex control tasks, dispatching control, operative communication and phone call processing. The core functionality of the console as a flexible dispatching workstation is extended by highly integrated modules supporting the radio communications networks, special wired network and external data sources.


1.8 ♦ MQT MiVoice MX-ONE v4.1 CZ, EN, RU CEE 2012-03-30

SIP Phones

Ascom: i62 VoWiFi Phone

The i62 handset provides wireless VoIP, messaging and alarm over a Wi-Fi / 802.11 network and is adapted for use in specific professional working environments.


3.4 ♦ MQT MiVoice MX-ONE 5.0 various BE 2013-02-04

TeleMatrix: 3300IP Phone

The 3300 by TeleMatrix will change the way you think about telephones. Designed from inception to be the undisputed next generation of world-class telephones, the 3300 Series comes in your choice of black or ash. Plus now you can easily add that distinctive colour cradle that perfectly coordinates with your colour scheme. Colour inserts optional.


85


♦ MQT MiVoice MX-ONE v3.2 DE, EN, ES, FR, IT CEE 2010-08-27

TeleMatrix: 9600IP Phone

The Marquis 9600* DECT Cordless Series with multiple handsets represent the new cordless generation from TeleMatrix. The new DECT (Digitally Enhanced Cordless Telecommunications) clear-channel technology, coupled with TeleMatrix’s dynamic telephone designs, is revolutionizing the hotel cordless world. The TeleMatrix Cordless Series comes in your choice of black or ash, with a stunning custom designer option of 7 colour inserts.


♦ MQT MiVoice MX-ONE v3.2 DE, EN, ES, FR, IT CEE 2010-08-27

Certified IT Components

Gateways

InGate: SIParator (SBC)

Ingate’s SIParator provides Enterprise Session Border Controller functionality which enables companies to use SIP based communication outside the LAN. Specifically, the Ingate products are used in SIP Trunking applications and to connect remote users to a company’s IP PBX with high security.


4.1 ♦ MCT MiVoice MX-ONE v4.1, 5.0 EN, SE global 2012-05-30


86

LinkCom: Link Gate SIP Gateway

The Link Gate SIP Gateway provides GSM connectivity and a telephony backup to a VoIP infrastructure and avoids total breakdown in case of internet failure. It also optimizes fixed-to-mobile communication cost and integrates features as Smart Call Back and SMS server.


v1.5 ♦ MQT MiVoice MX-ONE v4.1 EN, FR CEE 2011-10-26

Network Equipment

AppNeta: PathView Cloud (Network Analysis Tool)

PathView Cloud equips customers to meet the demands of application delivery today. It offers an unprecedented 360º view into your own networks as well as networks you do not own or control and is the industry’s first suite of services to integrate insight from every element of the network performance stack: path, packet, flow and device. Armed with this unlimited perspective, customers can ensure that in spite of more services and complexity on their network, they’ll have fewer network problems, better application performance and superior end user experiences.


6.0 ♦ MCT MiVoice MX-ONE 5.0, 6.0 EN global 2013-02-15

HP ProCurve: 5406zl (Switch)

The HP ProCurve Switch 5400zl Series consists of the most advanced intelligent switches in the HP ProCurve Networking product line. The 5400zl series includes 6-slot and 12-slot chassis and associated zl modules and bundles. The foundation for all of these switches is a


87

purpose-built, programmable ProVision ASIC that allows the most demanding networking features, such as Quality of Service (QoS) and security, to be implemented in a scalable yet granular fashion. With 10/100, Gigabit and 10G interfaces, integrated PoE+ on 10/100 & 10/100/1000Base-T ports, and a choice of form factors, the 5400zl switches offer excellent investment protection, flexibility, and scalability, as well as ease of deployment, operation, and maintenance.


J8679A ♦ MAT MiVoice MX-ONE v4.1 DE, EN, ES, FR, IT global 2010-02-26

Certified Verticals

Banking, Trading

IPC: Unigy Trading System

Unigy is a single, unified trading communications and applications platform designed to facilitate collaboration and support for different user types across the entire trade lifecycle and which has business continuity options to address failover and resiliency requirements.


1.0 ♦ MCT MiVoice MX-ONE v4.1, 5.0 EN Global 2013-01-16

PMS, Hospitality

Diavox: Hospitality Media Gateway Plus


88

Diavox’s Hospitality Media Gateway Solution offers a complete set of basic and advanced hospitality functionality and features - custom designed to integrate with Aastra’s MX-ONE communication system. Some of the major system functions and features for the Hospitality Applications are: Automated Check-in/Check Out Manual Check-in / Check Out through Phones and PMS Batch/Group Check-In/Out e-Check-In for Cruise Ship and University/College Campus Applications Wake-up Calls Scheduled by Room & Name Swap Multiple Languages – selection MiniBar Options.

Voicemail functionality is offered as an integral parts of the HMG Plus package or separately (Voicemail Plus 5.0)


HMG 5.0 ♦ MQT MiVoice MX-ONE 5.0 various MEA 2014-08-22

VM 5.0 ♦ MQT MiVoice MX-ONE 5.0 various MEA 2014-08-22

Visually Impaired

Handy Tech: BrailleStar Braille Equipment

With Handy Tech’s BrailleStar equipment Aastra’s InAttent offers a fully functional workplace for visually impaired persons. The combination delivers on-screen information allowing to read screen information with a Handy Tech Braille display. The Screen reader software is customized for the Aastra InAttend and grants access to all information needed to manage incoming calls and line-state monitoring.

Status Mitel Product Version Language Region Date

♦ MAT MiVoice MX-ONE 5.0 diverse global 2011-08-09


89


90

MiVoice 5000 Certifications


Automated Speech recognition

Sikom: VoiceMan ASR

Increasing the availability of switchboard and reception, lowering the costs for 24/7 services, leveraging new potentials in customer care and helping to make industrial routing applications more efficient - for ever more businesses automatic voice recognition systems have become significant parts of their communication strategy and an important factor for competitiveness. What makes the difference today is not the question if a company has a voice portal but the right choice of portal. One requirement are natural conversation situations. Systems must be able to understand colloquial expressions as well as full sentences. They must also be interruptible, easy to operate, quickly to integrate, scalable at low cost and trend-setting to enable the integration of multimodal interactions. To meet all these needs, there is only one solution: Sikom's multimedia voice dialog system VoiceMan®.


7.5 ♦ MQT MiVoice 5000 R5.2 DE, EN DE 2011-02-09





91



4.3 ♦ MQT MiVoice 5000 R5.1 DE CH, DE 2009-08-27

MSI Solutions: PhoneStat CDA



V3.2 ♦ MQT MiVoice 5000 R5.3 DE, EN, FR, IT, RU CH, DE 2012-08-28

CTI and Dialer

Caseris: CAESAR




92








5.0 ♦ MAT MiVoice 5000 R5.x, R6.x DE, EN, FR, IT global 2015-10-15

ilink: iOffice Communicator

iOffice Communicator is a plug-in to Lotus Notes Sametime. It provides CTI functionalkty using the ilink product Teamcall, which interfaces to IP PBX systems via CSTA. TeamCall implicitly is included within the qualification of iOffice Communicator.

iOffice Communicator requires the TeamCall Server middle-ware from ilinik to connect with Aastra 5000 and MX-ONE communication systems.

Multi-site configurations with large Aastra 5000 sites have not been fully tested and will be verified with the first large customer, who should be treated as a Field Trial customer.


93


1.1 ♦ MQT MiVoice 5000 R5.1 DE, EN, FR DE 2010-08-31

Mobility and Fixed Mobile Convergence

QuesCom: Mobility Solutions FMC

QuesCom offers a 3rd Generation IP/GSM Gateway including FAX, SMS to Email and Email to FAX, SMS – and also offers MobiQ, a user friendly GUI making your mobile behave like a PBX extension. QuesCom 300 gateway connects your different telecom networks, landline, mobile and VoIP - reducing your phone bill and improving your productivity.


5.2 ♦ MCT MiVoice 5000 R5.1 EN, FR global 2010-06-11

UC and UCC

Caseris: CAESAR





94







5.0 ♦ MAT MiVoice 5000 R5.x, R6.x DE, EN, FR, IT global 2015-10-15


Caseris: CAESAR




95



Certified Devices

Door interfaces

2N Telekommunikace: Helios

Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available:

Helios IP Vario

Helios IP Uni

Helios IP Safety

Helios IP Force

Known Restrictions: BluStar for PC as well as BluStar for iPad/iPhone Helios IP can only be used in audio mode (no video), while 8000i also supports video.


2.1 ♦ MCT MiVoice 5000 R5.4 CZ, EN global 2013-06-14


96

Headsets





global 2015-09-30



global 2015-09-30

♦ MAT

Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, 6739, 6755, 6757, 6773, 6775, 7434, 7444







97


SIP Phones

Invoxia: NVX610 Phone

Invoxia's SIP Phones NVX610 provide enhanced audio quality, especially in handsfree and conferencing mode as well as simplified user experience based on convergence with smartphones and tablet.


V3 ♦ MQT MiVoice 5000 R5.3 DE, EN, FR FR 2013-01-11


Network Equipment

Extreme Networks: Summit, Black Diamond and Alpine (Switches)

Products from Extreme Networks® scale to solve tough voice and security challenges with high availability, crystal clarity, and integrated security features. Our products provide a powerful portfolio to support everything from basic connectivity to advanced, high-speed services for demanding desktop applications.


div. ♦ MQT MiVoice 5000 R5.1 DE, EN, ES, FR, IT FR 2009-07-16


98

HP ProCurve: (Switches and WiFi Devices)

The ProCurve Switch Series are the next generation of enterprise edge switches, improving features to enhance network edge connectivity and convergence for medium and large enterprises. With proven standards-based technology, these Series enable secure, reliable connectivity for converged network applications.


♦ MCT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global 2010-03-02

HP ProCurve: 2626 (Switch)

HP Procurve switches enable unified core-to-edge solutions through award-winning ProVision technology, streamlining network operations, management and support. Embrace business opportunity with an HP ProCurve adaptive network. HP ProCurve switch 2626 is certified with Aastra 5000 call manager and Aastra 6757i terminals.


J4900A ♦ MAT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global 2009-05-20

HP ProCurve: 5406zl (Switch)

The HP ProCurve Switch 5400zl Series consists of the most advanced intelligent switches in the HP ProCurve Networking product line. The 5400zl series includes 6-slot and 12-slot chassis and associated zl modules and bundles. The foundation for all of these switches is a purpose-built, programmable ProVision ASIC that allows the most demanding networking features, such as Quality of Service (QoS) and security, to be implemented in a scalable yet granular fashion. With 10/100, Gigabit and 10G interfaces, integrated PoE+ on 10/100 &


99

10/100/1000Base-T ports, and a choice of form factors, the 5400zl switches offer excellent investment protection, flexibility, and scalability, as well as ease of deployment, operation, and maintenance.


J8697A ♦ MAT MiVoice 5000 R5.1 DE, EN, ES, FR, IT global 2010-02-26

Certified Verticals

Healthcare

NEC: isHospital PMS

NEC’s iSHospital is an all-in-one communications, management and billing application for the healthcare market and other institutions, where personal billing is needed. iSHospital enables to provide care-free services to individuals like patients and employees. The application can be easily connected to the organization’s existing networks, PBX and host systems.


5.1 ♦ MQT MiVoice 5000 R5.3 DE, EN, FR, IT CH 2012-05-30

PMS, Hospitality

GT2F: GlobalTax Hospitality


100

GT Hospitality provides a hospitality call accounting / CDR analysis software for mono or multi-sites offering integrated hospitality features together with MiVoice 5000.


1.0 ♦ MQT MiVoice 5000 R5.4, R6.1 EN, FR CH, FR, MEA 2014-12-03

Visually Impaired

AlphaBraille: PhonAlpha Braille Equipment

AlphaBraille’s Phon’Alpha solution for handicapped people provides Braille translation and screen magnification for i2070 clients together with our Aastra 5000 communication server.


7.0 ♦ MCT MiVoice 5000 R5.2 FR global 2011-07-21


101

OpenCom 100 / OpenCom 1000 Certifications


Alarm Server




1.11a ♦ MQT OpenCom 1000 R6.2 DE, EN CH 2013-01-21







102

4.4 ♦ MQT OpenCom 1000 R6.0 DE CH, DE 2011-05-25

4.4 ♦ MQT OpenCom 100 R10.0 DE CH, DE 2011-05-25

CTI and Dialer






5.0 ♦ MAT Mitel 100 9.x, 10.x, 11.x DE, EN, FR, IT global 2015-10-15

UC and UCC





103



5.0 ♦ MAT Mitel 100 9.x, 10.x, 11.x DE, EN, FR, IT global 2015-10-15


104

Certified Devices

Headsets





global 2015-09-30



global 2015-09-30

♦ MAT

Mitel 5370, 5380, 6865, 6867, 6869, 6735, 6737, 6739, 6755, 6757, 6773, 6775, 7434, 7444




105





Certified Verticals

Healthcare




1.11a ♦ MQT OpenCom 1000 R6.2 DE, EN CH 2013-01-21


106

SIP-DECT Certifications


Alarm Server

Asperi GmbH: MAS-L Alarm Server

MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS.


v3.0 ♦ MQT SIP-DECT 5.0 DE, EN AT, CH 2014-09-26




3.0 ♦ MQT SIP-DECT 4.0 DE, EN, FR, IT CH 2013-03-28


107

IQ Messenger: IQ Messenger Alarm Server

IQ Messenger provides a full IP any-to-any supervised Messaging and Alarming platform without vendor preference. It is the intelligent hub between a broad range of new and existing branch specific communication and messaging systems.


4.0 ♦ MQT SIP-DECT 5.0 EN NL 2013-09-26




8.0 ♦ MQT Mitel SIP-DECT 5.0 DE, EN, ES, FR, IT, NL CH 2015-08-25




1.11 ♦ MQT SIP-DECT v4.0 DE, EN, IT CH 2013-05-06


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NovaLink: NovaAlert Alarm Server

NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group.



Telecom: Jordaan Universal Messaging Server

Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP’s.


4.1 ♦ MQT Mitel SIP-DECT 4.0 EN, NL NL 2013-07-25





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1.11 ♦ MQT SIP-DECT v4.0 DE, EN, IT CH 2013-05-06


Gateways

AudioCodes: SPS Lync Gateway

AudioCodes SIP Phone Support (SPS) is a value-added application, which enables smooth connectivity of Aastra's SIP-DECT devices into the Microsoft Lync environment. It enables the connection of SIP devices while providing Lync features such as single user identity on multiple devices, enhanced presence and Active Directory integration. SPS also supports advanced features such as call pickup and call park, click to call and Lync response groups.


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Restriction: 3 way conferencing initiated by IP-DECT are not supported by the application. Note: IP-DECT device can participate in 3 way or N-way conference created by Lync.


3.0 ♦ MCT Mitel SIP-DECT 5.0 DE, EN global 2014-05-15

Ferrari: SIP2Lync Gateway

OfficeMaster SIP2Lync provides a consequent integration of Aastra SIP-DECT into Microsoft® Lync™ Server 2010. Lync-administrated users can be related to registered devices, so all devices of users are available with one number. During telephone calls the product is able to transmit the actual presence information to Lync.


1.0 ♦ MQT Mitel SIP-DECT 2.1 DE, EN DE 2011-08-01


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Mitel Alarm Server Certifications

Vertical Applications

Healthcare

Schutzengel-Systeme, Dementia Care System

Guardian Angel System provides protection mechanisms for elderly care environments offering emergency calls for elderly people and locationing and alarming mechansims, especially for nursing staff taking care for people suffering from dementia.


1.0 ♦ MQT Mitel Alarm Server 1.x, 2.x DE, FR CH 2014-08-06


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3000 Certifications

These sections list all the Interops that have been done on the Mitel 3000. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

3000 SIP Compatibility

The following list the SIP Interops that have been completed on the 3000.


Following is a list of Certified SIP Service Providers in Alphabetical order.

Provider Status MSA

Member Level

Rel Config Guide

Windstream 6.01 899

10-4940-00115

Windstream/Nuvox 6.01 899

10-4940-00153


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Video Certifications These sections list all the video/audio interops that have been done with the MiVoice Video Unit and MiVoice Conference Unit devices. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

Following is a list of Certified SIP Video Devices and Service in Alphabetical order.

Device / Service

Product Status MSA

Member Level

MiVB Rel

Config Guide

Alcatel-Lucent ALU

14-4940-00336

Aastra A5000 Mitel 14-4940-00348

Aastra ClearSpan Mitel 15-4940-00354

Asterisk Asterisk

NOW

14-4940-00353

Avaya Aura 13-4940-00229

Avaya Session Manager

13-4940-00267

Bluejeans 13-4940-00269

Broadsoft MDP 13-4940-00283


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Device / Service

Product Status MSA

Member Level

MiVB Rel

Config Guide

Broadview MBG Silouette

MSP 13-4940-00234

Cisco Call Manager

13-4940-00231

Cisco Telepresence VCS

14-4940-00345

CounterPath Bria 14-4940-00292

LifeSize Express 220 5.0

SP2 12-4940-00221_2

LifeSize Icon 6.0

SP1 13-4940-00270

Magor WorkSpace 5.0

SP1 12-4940-00223

Metaswitch 15-4940-00355

Microsoft Lync PRE 4.0 15-4940-00395

Mitel Aastra A5000

Mitel 14-4940-00348

Polycom HDX 6.0 12-4940-00213_3


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Device / Service

Product Status MSA

Member Level

MiVB Rel

Config Guide

Siemens OpenScape 14-4940-00307

Vidtel Connect

and Meet-Me

6.0 13-4940-00254

Vidyo Conference Server

5.0 SP2 PR1

12-4940-00214

Vidyo Vidyoway 7.1

PR1 13-4940-00228_3

Zoom Cloud Video PRE

4.0 15-4940-00392


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Mitel sets 3rd Party SIP Certifications This sections list all the 3rd Party certifications for the Mitel SIP 53XX series sets.

Service Version Sets Ver Status Description Config Guide

Broadsoft R19 SP1 53XX 13-4940-00272_2

Broadsoft R19 SP1 53XX Device Management 13-4940-00272_2

Broadsoft R21 SP1 68XX 4.1

15-4940-00407

Metaswitch 8.0 53XX 14-4940-00315

Metaswitch 8.0 53XX Device Management 14-4940-00316

Metaswitch 8.0 Aastra SIP-DECT

15-4940-00385

Metaswitch 9.1 68XX 4.1

15-4940-00391

Verizon 17 sp2 Aastra 68XX 15-4940-00383


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Appendix A

Mitel Interop Certification Levels

The following describes the certification levels that Mitel applies to 3PP products and services.

“Mitel-Approved Test” (MAT) Certification.

Generally applies for MSA MSP or MPP member products/services that are resold by Mitel. MAT certification utilizes a Mitel-approved testplan for the product/service category, which may be customized as necessary for the specific member product/service. MAT involves testing and/or validation by Mitel of the interface points between the Mitel platform and 3PP product/service, and may also include select evaluation of functional capabilities and documentation. Any limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. Nonetheless, it is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. MAT is reserved for key strategic components of the Mitel 3PP portfolio for which Mitel assumes a significant degree of responsibility for support, often acting as the interface between the customer and the 3PP as necessary.

“Mitel-Qualified Test” (MQT) Certification”

Applies for various types of MSA member products/services, where a Mitel regional sales organization and the MSA member have mutually agreed to pursue Mitel certification in support of joint business opportunities. MQT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to deploy the solution at a customer site, subject in some cases to certain restrictions or limitations. Any such restrictions or limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. An MQT designation does not in any way imply that all functionality of the MSA member product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the MSA member and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Support for the integrated solution will be provided jointly by the sponsoring regional Mitel sales organization and the MSA member – please refer to the Mitel Config Guide for further information.

“Mitel-Compatible Test” (MCT) Certification.

Applies for MSA MDP and higher member products/services, where the MSA member has optionally elected to pursue Mitel certification, as well as for certain other 3PP products/services where Mitel unilaterally elects to certify interoperability. MCT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to declare MCT certification. Any limitations identified during the testing are


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documented in a formal test report and/or Mitel Config Guide. An MCT designation does not in any way imply that all functionality of the 3PP product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Mitel Product Support will provide support assistance related to the interop, but issues unique or specific to the 3PP will be referred to the 3PP as appropriate.

“Self-Assessment Test” (SAT) Certification.

Denotes that the 3PP provider of the product/service has performed the interop testing they deem necessary to interoperate successfully with the Mitel platform, and has asserted to Mitel that the interop was successful. While the 3PP may provide interop documentation to Mitel for informal review and archiving, Mitel does not formally review or approve the 3PP SAT results. Completion of SAT is generally a prerequisite for a 3PP to pursue MCT, MQT or MAT certification activities with Mitel. All support requests related to the SAT interop are referred by Mitel Product Support directly to the 3PP, as they are the ones making the assertion of compatibility, not Mitel.

For informational purposes only, field-assessed means that the product/service has been reported to have been tested and/or used successfully in the field, though available details of such testing may be limited or vary widely. Mitel Product Support does NOT apply to field-assessed interops.

Mitel Solutions Alliance Membership (MSA) Levels

MSA is a comprehensive program enabling a wide range of 3PPs to successfully create products and services that integrate and/or interoperate with Mitel’s core business communications portfolio. It also aids in creating awareness of these products and services among Mitel retail channel sales partners and end customers. Through MSA, Mitel builds alliances with those 3PPs that share and complement our market vision, and can help us implement it rapidly and successfully. By joining MSA, 3PP members gain access to Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to Mitel customers. Refer to www.mitel.com/msa for more information. MSA offers the following primary membership levels.

The MSA Developer Partner (MDP) level is the entry point into the MSA program for all developer and service provider partners seeking to enable integration, interoperability, deployment & support with Mitel platforms.


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The MSA Solution Partner (MSP) level is for 3PPs whose products, solutions or services are resold by Mitel or where Mitel and the 3PP have mutually agreed to pursue strategic opportunities or markets. They require sponsorship by Mitel stakeholders, and receive all MDP benefits, plus additional benefits including greater channel visibility. Because products from these partners may be sold and supported by Mitel into our channel sales organizations, additional business and technical requirements apply, as determined by the internal Mitel sponsor.

The MSA Premier Partner (MPP) level is for relationships that bring strategic or specialized value to Mitel. They require sponsorship by Mitel stakeholders, and receive all MSP benefits plus additional benefits including extensive collaboration and go-to-market support from Mitel Product Line Management.


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