Mitel MiCollab ClientRevolutionize communication and collaboration with colleagues, customers,

and business partners

Mitel® MiCollab Client provides a single access point for all your business communication and collaboration needs. It gives you unprecedented control over your communications and allows

real-time access to everyone in the organization regardless of location, with rich presence information that makes every phone call or instant message (IM) count.

Increase Workday Efficiency

With MiCollab Client (formerly Mitel Unified

Communicator Advanced) users are more accessible

and able to respond immediately to the needs of others

through real-time communication methods. Contact

information can be launched from caller ID screen-

pops, while secure chat and web and video collaboration

sessions can be initiated with a single click. By integrating

widely-used PC applications with a single access point

for all communications and collaboration needs, you can

improve the speed and efficiency of your employees, while

also maximizing the value of your technology investments.

Broaden Your Communication Choices

MiCollab Client enables smarter communications between

colleagues, customers, and business partners. With

MiCollab Client, you can choose the best method of

communication like instant messaging, voice, or desktop

video before you even initiate contact, thereby improving

the efficiency of your interactions with others. MiCollab

Client incorporates communications and collaboration

capabilities into popular business applications so you can

further enhance your productivity with click-to-call from

personal information managers (PIMs), Microsoft® Internet

Explorer®, Apple® Safari®, and Microsoft Office.

Mitel | 2

Key Benefits• Increase workday efficiency

• Broaden your communication choices

• Stay connected, wherever you are

• Improve customer responsiveness

• Simplify mobility

• Reduce costs across the board

MiCollab Client is a core component of the MiCollab solution, which unifies business critical applications, promotes user agility and collaboration, and simplifies and streamlines administration.

Stay Connected, Wherever You Are

Using MiCollab Client’s simple interface, you are able to

quickly setup and modify how your calls are routed with

Dynamic Status, including any preferential treatment

for certain callers. You can use your mobile phone,

residential set, or any phone to make and receive calls as

if you were at your desk, so you are always within reach.

You can use a mobile device or a web site to access the

MiCollab Client Web Portal to edit Dynamic Status, edit the

Dynamic Extension number, and check corporate contact

details, presence information, and voice mail message

details. Wherever you are, you have access to the entire

organization and its toolset. MiCollab Client also provides

the ability to dial through your organization’s PBX, from

wherever you are, using our OfficeLink feature.

Improve Customer Responsiveness

Employees that deal with your customers are the face

of your company. Their ability to process requests and

queries as quickly and completely as possible reflects on

the whole organization. With MiCollab Client, frontline

staff can easily check the presence and availability of a

subject-matter expert, and contact that person in the most

effective way. Collaboration tools can be used to quickly

establish a conference call or a web conference, including

the ability to share documents quickly and securely,

resulting in a quick resolution to your customer’s inquiry.

Simplify Mobility

The complexities of many mobile technologies too often

present a bigger barrier than the problems they’re meant

to solve. Going mobile with Mitel is simple and you get a

solution that moves with you from moment to moment to

ensure that you’re in touch with the latest decisions and

can react instantly. With MiCollab Client you can easily and

seamlessly move a call from desk phone to your mobile

(cell or wi-fi) with just one mouse click, so that you can

continue the conversation while on the go. And with

MiCollab Mobile Client’s integrated SIP softphone, it’s like

having your Mitel desk phone with you wherever you go.

Reduce Costs Across the Board

Everything you spend doing business comes off your

profit margin. Hosted services, employee travel, facilities

expenses, and long-distance communications charges add

up. User communities involved in regular conference calls

or meetings can benefit from MiCollab audio, web and

video conferencing services, fully integrated with MiCollab

Client, so that any phone call can become an audio or

web conference with the click of a mouse. This easy-to-

use option eliminates the need to pay for hosted external

conferencing services.

Presence

Save time when contacting people by knowing whether

they are on the phone, away from their desk, or available

for a video call, instant chat, or collaboration.

Easily manage your presence status with Dynamic Status

and specify IM presence, and call routing options with

a single status. Your status can be changed from within

MiCollab Client for the desktop, MiCollab Mobile Client for

BlackBerry, Android and iOS based devices, remotely from

the MiCollab Web Portal, or automatically updated based

on the user’s Microsoft Outlook® or IBM® Lotus Notes®

calendar information.

Mitel | 3

Key Features• Presence

• Messaging

• Softphone

• Mobility

• Web access

• Collaboration

• Attendant console

• Integration with business applications

• Flexible deployment

Messaging

With visual voice mail, you are able to quickly view the

details of your MiCollab unified messaging or Mitel

NuPoint Unified Messaging™ voice mail messages and

see the presence information of the person who left the

voice mail. UCA provides an intuitive interface with a range

of options to contact the caller or simply play, delete, or

forward the voice mail to another person.

MiCollab Client’s secure IM and file sharing features

offer a highly usable chat experience. Initiate a single or

multiparty chat at the click of a mouse and, at the same

time, share documents by dragging and dropping files into

the chat session. This creates a more cohesive team work

environment while providing a secure and encrypted IM

history log.

Softphone

Road warriors and teleworkers can enjoy the same intuitive

communications management from a remote PC or laptop

by using an embedded software-based IP phone. When

remotely connected to Mitel MiVoice Business (formerly

Mitel Communications Director) or the MiVoice Office

(formerly Mitel 5000 Communications Platform) via a

secure network connection, mobile users can make and

receive calls as though they were inside the corporate

network. A SIP softphone option allows even greater

flexibility for point-to-point voice and video calling with

other MiCollab Client users and the MiVoice Video Unit

(formerly Mitel UC360™ Collaboration Point).

Mobility

MiVoice Mobile Client installs as a client on supported

BlackBerry®, Android™, and iOS® devices and extends key

MiCollab Client features to mobile users. This includes the

ability to manage their presence status, view corporate

contact details and presence information, view call history

information, view voice message details, and place calls

through their corporate communications system. It also

lets the organization and the user define GPS, Bluetooth®,

and Wi-Fi® network locations to automatically update

presence status based on based on location, or even time

of day. For Android and iOS devices, an integrated SIP

softphone allows calling over Wi-Fi or 3G/4G to

stay connected while reducing cellular usage and

roaming charges.

Web Access

The MiCollab Web Portal provides access to key MiCollab

Client features, perfect for users who are remote from

the office. Users can access portals from any internet-

connected computer or web enabled mobile device. The

user can control their presence with Dynamic Status,

view corporate contact details and presence information,

view call history information, view voice message details,

instant message, and place calls through the corporate

communications system with in-call capabilities like hold

and transfer.

Mitel | 4

MiCollab Client for the desktop

Collaboration

With the growing number of mobile and geographically

dispersed teams, video conferencing is now a crucial tool

for facilitating rich communication. Point-to-point video

provides a personal experience that builds stronger working

relationships and allows more effective communication.

Integration with MiCollab audio, web, and video conferencing

services allows users to easily place a video call with the click

of a button and easily schedule collaboration sessions or

create them instantly on the fly. In addition, MiCollab Client

users are able to perform point-to-point voice and video

calling with the MiVoice Video Unit.

Attendant Console

The MiCollab Client console is designed for environments

where the attendant, receptionist, or administrator has

multiple job functions and requires their telephone and PC

to conduct daily tasks outside of call answering. It provides

rich Mitel presence information to the console user,

helping to process calls more efficiently.

Integration with Business Applications

MiCollab Client integrates with popular communications

and productivity tools such as Outlook and Microsoft Office.

Users can dial from their Outlook contact list, integrate their

Dynamic Status with their Outlook calendar, and click-to-

dial using smart tags. MiCollab Client also integrates with

IBM Lotus Notes, allowing users to dial from their contact

list, launch web/video collaboration sessions, and integrate

their Dynamic Status with their calendar. An applications

programming interface (API) enables customers and

channel partners to integrate MiCollab Client into popular

business applications including customer relationship

management (CRM), enterprise resource planning (ERP),

and vertical applications.

Flexible Deployment

Mitel offers customers the deployment option of their

choice. MiCollab Client as part of MiCollab, or as a

standalone application that can be deployed as software

on an industry standard server or into a virtual environment

(VMware vSphere). MiCollab Client can also be deployed

in Teamwork Mode without the need for a connection to

a communications platform. This makes it easy to deploy

to users during a platform migration or to team members

outside of the organization like contractors, consultants,

and partners.

For additional technical specifications, please refer to the

MiCollab Client Data Sheet, available on mitel.com.

mitel.com© Copyright 2014, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

8650-16760-123456-R0714-EN