mistakes msp's make
DESCRIPTION
A webinar hosted by Autotask on 05.02.13 and hosted by Rich Akullian speaking to MSP Consultant Richard Tubb looking at the Five Most Important Mistakes IT Managed Service Providers Make Which Cost Them Time and Money.TRANSCRIPT
Mistakes MSP’s Make
Rich AkullianBusiness Development ManagerAutotask [email protected]
Richard TubbMSP Business [email protected]
Richard TubbProviding expert advice to help
your IT company [email protected]
Mistakes MSP’s Make
@tubblog www.tubblog.co.uk
The five most important mistakes IT Managed Service Providers make that cost them time and money
Mistake Number 1- Not documenting client networks
Action points:-
• Read the “E-Myth Revisited” http://tubb.co/tubblog-emyth
• Stop working in your business and start working on it
• Avoid becoming a SPF
• Break the cycle of fire-fighting and document the basics
Mistake Number 2– Not Using a PSA tool
Action points:-
• Build the PSA into your business Operation System
• Make it the central repository of ALL information
• Integrate with your other MSP tools – RMM, quoting, etc.
• Start benefitting from Service Intelligence
Mistake Number 3– Trying to be a “Jack of all trades”
Action points:-
• Know your core competency
• Focus on being the best at a few things, not everything!
• Build up strategic alliances with complimentary companies
Mistake Number 4– Not charging enough for your
servicesAction points:-
• Question - do you think you are not charging enough?
• Understand that pricing incorrectly attracts the wrong type of clients
• Schedule a price raise within the next 30 days
Mistake Number 5– Not knowing when to ask for help
Action points:-
• Question yourself - do you want to actually own a business, or simply own a job?
• What jobs can you delegate or outsource in the next 2 weeks?
• Prioritise business growth over being the Hero
Conclusion
• Mistake Number 1 – Not Documenting Client Networks • Mistake Number 2 – Not Using a PSA tool • Mistake Number 3 – Trying to be a Jack-of-all-Trades • Mistake Number 4 – Not Charging enough for your Services • Mistake Number 5 – Not Knowing When to Ask For Help
If you recognise that you are making any of the mistakes described here – you’re
already ahead of your competitors!
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