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37

Policies and Procedures Manual

Accessibility Resource Center

July 2013

Table of Contents

Introduction 5

Mission Statement5

Eligibility for Services5

Confidentiality5

Professional Guidelines and Ethical Standards6

Professional Guidelines6

Ethical Standards6

Department Policies6

Eligibility for Services6

Documentation (appendix iv)6

Student Request for Services6

Accessibility Resource Center Records7

Paper Records7

Electronic Records7

Releasing Information7

Accommodation Letters8

Special Letters.8

Letters of Recommendation..8

Staff - Student Relationships.8

Additional Services8

Note Taker Services8

Tutoring Services..9

Electronic Text Accommodations9

Signed Language Interpreters10

Real Time Captioning.10

No-Show/ Absence Policy.11

Academic Testing Provisions11

Use of Visual Cue Card12

Student Attendance12

Equipment Loans12

Service Animals12

Personal Care Assistants12

Referrals13

Departmental Policies13

Office Hours13

Absences13

Payroll13

Employee Records13

Student Data13

Purchasing14

Human Resources14

Office Staffing14

Organization Chart (appendix xvi)14

Staff Functions and Duties14

Full-Time Employees14

On Call/Part-Time Staff22

Departmental Procedures24

Daily Operating Procedures24

Record Keeping24

Scheduling Appointments Staff25

Test Administration Process25

Accommodation Notification26

Tutoring 27

Note Taking 28

Requesting a Signed Language Interpreter.27

Requesting a Signed Language Interpreter or Captionist.27

Classroom Interpreter Requests28

No-Show Policy28

Release of Information..28

Interpreting Services Procedures.28

Signed Language Interpreter Duty Assignments..29

Real Time Captioing30

Use of Recoder during Lectures30

Accessible Furniture.30

Adaptive Equipment30

Electronic Textbooks31

Academic Testing Provisions11

Visual Cue Card..31

Student Attendance31

Equipment Loan31

Service Animals 32

Course Substitutions32

Emergency Procedures32

Business Procedures32

Budget Operating Instructions32

Employee Records33

Student Data33

Purchasing34

Human Resources7

Introduction

The office of Accessibility Resource Center offers services to the University of New Mexico (UNM) self-identified students with disabilities. Students with documented disabling conditions that affect a major life activity are eligible for these services. This includes students with blind/low vision, Deaf/hard of hearing, learning, cognitive, psychiatric, orthopedic ADD/ADHD disabilities, and chronic conditions. The primary duty is to help all students with disabilities gain equal opportunities throughout the campus community, with emphasis on education. Faculty and academic support staff may refer students when they have disclosed pertinent information regarding a specific disability. Publicity throughout the academic year promotes high visibility of the services we provide for students with disabilities.

Mission Statement

Accessibility Resource Center recognizes individuals with disabilities as an integral part of a diverse community and is committed to the provision of comprehensive resources to the University community (faculty, staff, and student) in order to create equitable, inclusive, and practical learning environments.

Eligibility for Services

According to the criteria stated in Section 504 (appendix i) of the Rehabilitation Act and the Americans with Disabilities Act (ADA) Amendments Act (ADAAA) (appendix ii), and UNM Policy 2310 (appendix iii), we require that students give proof of a disabling condition by providing professional evaluations (appendix iv). Students requesting services must provide documentation of the disabling condition prior to initiation of services. The Accessibility Resource Center Documentation Committee will meet to determine eligibility and reasonable appropriate accommodations. An eligibility agreement (appendix v) is the final step in the initiation of services and completed by the student and appropriate staff member.

Confidentiality

Services provided by Accessibility Resource Center are confidential. We do not release information to any persons or agencies without the written consent of the student (appendix vi). Information may be released pursuant to a subpoena or under circumstances that might pose danger to self or others, in situations of suspected child abuse, or under circumstances where University officials have a need to know.

Professional Guidelines and Ethical Standards

Professional Guidelines and Ethical Standards

Section 504 of the Rehabilitation Act of 1973 (appendix i)The Americans with Disabilities Act (ADA) Amendments Act (ADAAA) (appendix ii)University of New Mexico Policy 2310 on Services for Students with Disabilities (appendix iii)Association on Higher Education and Disability (AHEAD) (appendix iv)National Association for Social Workers Standards for Social Work Case Management (appendix v)National Certified Rehabilitation Counselors (appendix vi)National Association of the Deaf and the Registry of Interpreters for the Deaf, Inc. (NAD-RID) (appendix vii)

Department Policies

Eligibility for ServicesDocumentation (appendix viii)

Medical RecordsPsychological EvaluationsDepartment of Vocational Rehabilitation (DVR)Commission for the BlindCommission for the Deaf

Student Request for Services

Students requesting services must complete the appropriate Eligibility Agreement (appendix v) with the Program Specialist before accommodations can be provided.

Students requesting support services from Accessibility Resource Center are required to submit documentation of a disability to verify eligibility under the Americans with Disabilities Act (ADA) Amendments Act (ADAAA), Section 504 of the Rehabilitation Act of 1973, and the University of New Mexico Policy 2310. ADA defines a disability as a substantial limitation of a major life function. The diagnostic report must document a disability. It is important to recognize that academic adjustment needs can change over time and are not always identified through the initial diagnostic process. Conversely, a prior history of accommodation, without demonstration of current need, does not in and of itself warrant the provision of a like accommodation. Submission of documentation is not the same as the request for services. Request for services and/or reasonable accommodations must be initiated by the student once he/she is admitted to the University of New Mexico. The student must schedule an eligibility appointment with Accessibility Resource Center so that support services and reasonable accommodations may be discussed. Documentation will be reviewed by Accessibility Resource Center Documentation Committee prior to the appointment. Reasonable accommodations cannot be implemented until the student's documentation is complete. Accessibility Resource Center is responsible for the determination of reasonable accommodations. Students are required to register each semester to maintain an active status. Those not registering remain in the database and may reactive accommodations at any time when enrolled at UNM.

See appendix viii for Documentation Guidelines.

Accessibility Resource Center RecordsPaper Records

Accessibility Resource Center student records are the sole property of the University of New Mexico, Accessibility Resource Center and are secure and separate from all other University files. Every effort shall be made to assure privacy and confidentiality of student records according to the 1974 Family Rights and Privacy Act (Buckley Amendment). As defined by the Buckley Amendment, the following are classified as confidential records:

"Records on students who are 18 years of age or older or who are attending an institution of post-secondary education, which are created or maintained by a physician, psychiatrist, psychologist, or other recognized professional or paraprofessional capacity, or assisting in the capacity, and which are created, maintained or used only in connection with provision of treatment to students and are not available to anyone other than persons providing such treatment. . ."

Accessibility Resource Center student records are maintained for a period of ten years from the last date of attendance.

Electronic Records

Accessibility Resource Center keeps electronic record of students with disabilities for purpose of compiling statistical information, implementing accommodations, and maintaining demographic information. Students are required to register each semester to maintain an active status. Those not registering remain in the database and may reactive accommodations at any time when enrolled at UNM. Those on active status provide demographic and class information so that professor letters, note takers, and testing accommodations are implemented for the requested courses.

Releasing Information

We require written consent from the individual when obtaining and releasing information about the student (see confidentiality page 4). The student must complete and sign appropriate release forms (appendix x) prior to any disclosure of information. This information shall include statement of disability and reasonable accommodations required.