mis535 full course latest 2015 november [ all discussions all homework midterm final and full course...

Mis535 full course latest 2015 november [ all discussions all homework midterm final and full course project]

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MIS535 Week 1 Discusssion Latest 2015 OctoberDiscussion 1Can you run your company out of your pocket? Discuss how smart phones, tablets, and other mobile devices can be used in running a business. Consider all types of devices such as Android, Blackberry, iPhone, iPad and Windows Phone 7.

Discussion 2

What is a collaborative culture in a business, and how can technology promote and support this culture?

Devry MIS535 Week 2 Discusssion 1 & 2 Latest 2015 October

Discussion 1

It has been stated that IT provides a competitive edge to organizations. Can you think of a company that uses IT strategically? Perform some research on such a company and discuss its case in this thread. Make sure to use this week's material in your analysis e.g. use Porter value chain or other strategic frameworks.

Discussion 2

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Week 2 Discussion 2

Strategic IT (graded)

It has been stated that IT provides a competitive edge to organizations. Can you think of a company that uses IT strategically? Perform some research on such a company and discuss its case in this thread. Make sure to use this week's material in your analysis e.g. use Porter value chain or other strategic frameworks.

This section lists options that can be used to view responses.

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Devry MIS535 Week 3 Discusssion 1 & 2 Latest 2015 October

Discussion 1To what extent should end users be involved in the design of a database? How have our ideas of agile development environments affected this traditionally non-user input environment?

Discussion 2What types of databases are used by companies like Google in implementing worldwide search engines?

Devry MIS535 Week 4 Discusssion 1 & 2 Latest 2015 OctoberDiscussion 1

Internet and the Web? (graded)

The Internet and the Web are not the same thing. What is the difference between the Internet and the Web? Let’s discuss what the Internet is and how many kinds of traffic, including Web traffic, can run on the Internet. What are the key technologies the Internet is based on?

Discussion 2

Discuss the advantages of some of the current technologies described in our reading this week including VoIP, Unified Communications, Virtual Private Networks, Wi-Fi and wireless technologies like RFID and Wireless Sensor Networks. Are there risks associated with any of these tools?

devry mis535 WEEK-5 DQ1

Cloud Services Go Mainstream (graded)

Read the Case Study, “Salesforce.com: Cloud Services Go Mainstream,” in Chapter 5 of the Laudon text. What are the benefits of a cloud deployment for Salesforce.com?How will Cloud Computing change the traditional IT infrastructure?


Business Value of Enterprise Systems (graded)

Define an enterprise system and explain how enterprise software works.Select one type of Enterprise system and describe how it helps businesses achieve operational excellence


Agile Methodologies (graded)

Discuss how the emergence of agile methodologies has changed the IT system building model.


Role of Senior Management (graded)

What role does senior management play in the establishment of effective information system planning in a corporation?

week 7


How Phishing Attacks Have Compromised Major Systems (graded)

Major corporations, governments, and other organizations are hacked each week, mostly by means of phishing attacks. Describe how users and IT organizations should arm themselves against these attacks.


Facebook, Twitter, Linkedin, and other Social Media (graded)

What are the social and security issues for individuals and organizations relative to personal and business use of social media?

course proj

Course Project: Applied Information Technology ProjectObjective| Guidelines| Grading Rubrics| Course Project Technical Areas| Course Project Suggestions| Summary of Course Project Requirements

ObjectiveBack to Top

Provide an opportunity for students to apply a technology solution to a business problem in a specific company or organization that adds value to the organization.

GuidelinesBack to Top

Week 1: Begin thinking of a business problem that could be solved with a technology solution for a company or organization you are familiar with. Use the Q&A Forum to ask questions and discuss your ideas about the project. See the Course Project Technical Areas for ideas.

Week 2: Complete the Course Project Proposal using this format:

Course Project Proposal (1-2 pages, 75 points, due week 2, properly cite any external sources used)

Cover page

1. Subject of Course Project2. Business problem statement3. Name of the company or organization

https://devry.equella.ecollege.com/file/d6c2f77d-1bbe-4a69-88de-4fbacb567669/1/MIS535_CH_CourseProject.html#top


https://devry.equella.ecollege.com/file/d6c2f77d-1bbe-4a69-88de-4fbacb567669/1/MIS535_CH_CourseProject.html#6







4. Brief description of proposed solution5. General benefits it will provide the organization6. Audience to whom you are presenting the recommendation(s)

Weeks 3 -6: Based on the Professor’s feedback to your proposal, develop the Course Project. You are required to use a minimum of five credible sources for research on your proposed solution and to correctly cite all references using APA style. Make sure you do not use more than 20% material from other sources so that 80% of the paper should be your original words. Use the Q&A each week to ask questions about the project. See the suggestions below for ideas on ways to develop your project. Use this format for the project:

Course Project Table of Contents (10-15 pages, 225 points, due week 6)

Cover Page

Table of Contents

1. Abstract2. Brief Company background3. Discussion of business problem(s)4. High level solution5. Benefits of solving the problem6. Business/technical approach7. Business process changes8. Technology or business practices used to augment the solution9. Conclusions and overall recommendations10. High-level implementation plan11. Summary of project

References

Appendices

Grading RubricsBack to Top

Week 2: Submission of the Course Project Proposal (graded) Week 6: Course Project

Grading Rubrics (The Proposal is


week 1

1. Question : Which of the following choices may lead to competitive advantage (1) new products, services and business models; (2) charging less for superior products; (3) responding to customers in real time?

Student Answer: 1 only

1 and 2

2 and 3

1, 2, and 3

Instructor Explanation: p. 15

Points Received: 1 of 1

Comments:

Question 2. Question : An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support

Student Answer: decision making and control in an organization.

communications and data flow.

manager's analysis of the organization’s raw data.

the creation of new products and services.



Comments:

Question 3. Question : The three activities in an information system that produce the information that organizations use to control operations are

Student Answer: information retrieval, research, and analysis.

input, output, and feedback.

input, processing, and output.

data analysis, processing, and feedback.



Comments:

Question 4. Question : The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its

Student Answer: culture.

environment.

atmosphere.

values.



Comments:

Question 5. Question : The average number of tickets sold daily online is an example of

Student Answer: input.

raw data.

meaningful information.

output.



Comments:

Question 6. Question : Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

Student Answer: data management environment.

networked environment.

IT infrastructure.

information system.



Comments:

Question 7. Question : Lower global costs of labor have

Student Answer: Left many highly skilled technical employees unemployed.

increased the demand for local labor.

created a whole new set of skilled jobs in industrialized nations.

allowed skilled employees to move into management positions.

Instructor Explanation: Week 1 Lecture


Comments:

Question 8. Question : What's new in MIS?

Student Answer: Mobile platforms that compete with PCs

Virtual meetings

Cloud computing platforms

All of the above



Comments:

Question 9. Question : Key corporate assets are

Student Answer: intellectual property, core competencies, and financial and human assets.

production technologies and business processes for sales, marketing, and finance.

knowledge and the firm's tangible assets, such as goods and services.

time and knowledge.



Comments:

Question 10. Question : Engineers, scientists, or architects who design new products or services for a firm belong to which level of a business hierarchy?

Student Answer: Middle management

Production workers

Knowledge workers

Data workers



Comments:

Question 11. Question : What is the difference between the Internet and cloud computing?

Student Answer: None – they are the same.

They are not related.

In cloud computing, both information and function are moved to the Internet.

Cloud computing applications do not use browsers.



Comments:

Question 12. Question : An exponential rate of innovation means that

Student Answer: the number of new innovations increases linearly.

innovation occurs as described by Moore's law.

as much progress is made in 10 years as the previous 20.

All of the above



Comments:

Question 13. Question : In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is

Student Answer: middle management.

service workers.

production management.

operational management.



Comments:

Question 14. Question : The term "management information systems" designates a specific category of information systems serving

Student Answer: integrated data processing throughout the firm.

transaction process reporting.

employees with online access to historical records.

middle management functions.



Comments:

Question 15. Question : To monitor the status of internal operations and the firm's relations with the external environment, managers need _____ systems.

Student Answer: decision support

knowledge

transaction processing

management information



Comments:

Question 16. Question : Which systems are typically a major source of data for other systems?

Student Answer: Transaction processing systems

Management information systems

Executive support systems

Decision support systems



Comments:

Question 17. Question : Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to which type of system?

Student Answer: Management

Transaction processing

Executive support

Decision-support



Comments:

Question 18. Question : Which systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

Student Answer: Management information systems

Transaction processing systems

Decision-support systems

Knowledge management systems



Comments:

Question 19. Question : Which systems are designed to span functional areas and focus on executing business processes across the firm?

Student Answer: Decision-support systems

Management information systems

CRM

Enterprise applications



Comments:

Question 20. Question : Today's companies need fewer levels of management because

Student Answer: workers need less supervision.

information systems make daily management decisions.

the average worker has more extensive training.

the increased flow of information throughout the organization supplants one of the traditional roles of management.



Comments:

week 2

1. Question :

The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as

: switching costs.

transaction costs.

procurement.

agency costs.

: 1 of 1

Comments:

Question 2. Question :

Disintermediation

: results from the speed of the Internet.

is defined as the elimination of layers in the distribution process.

is a result of social networking.

All of the above

p. 379

: 1 of 1

Comments:


The four major types of competitive strategy are:

: low-cost leadership; substitute products and services; customers; and suppliers.

low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy.

new market entrants; substitute products and services; customers; and suppliers.

low-cost leadership; new market entrants; product differentiation; and focus on market niche.

p. 96

: 1 of 1

Comments:


Information asymmetry exists when

: the network is overloaded.

sellers and buyers have the same information.

one party in a transaction has more important information than the other.

manufactures provide online data to customers.

p. 378

: 1 of 1

Comments:


When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a

: product differentiation strategy.

market niche strategy.

mass customization strategy.

process efficiency strategy.

p. 109

: 1 of 1

Comments:


Internet technology

: makes it easy for rivals to compete on price alone.

imposes a significant cost of entry, due to infrastructure requirements.

increases the difference between competitors because of the wide availability of information.

makes it easy to sustain operational advantages.

p. 101

: 1 of 1

Comments:


The Internet raises the bargaining power of customers by

: creating new opportunities for building loyal customer bases.

making more products available.

making information available to everyone.

lowering transaction costs.

p. 99

: 1 of 1

Comments:


Cloud computing

: is the same as e-commerce.

reduces the size of IT organizations.

increases business costs.

requires special software, other than a browser, to be installed on each computer.

Week 2 Lecture

: 1 of 1

Comments:


Benchmarking

: compares the efficiency and effectiveness of your business processes against strict standards.

allows industry participants to influence industry-wide standards.

is used to measure the speed and responsiveness of information technology.

synchronizes the business processes of customers, suppliers, and trading partners.

p. 105

: 1 of 1

Comments:


The most successful solutions or methods for achieving a business objective are called

: value activities.

best processes.

core competencies.

best practices.

p. 105

: 1 of 1

Comments:


An information system can enhance core competencies by

: providing better reporting facilities.

creating educational opportunities for management.

allowing operational employees to interact with management.

encouraging the sharing of knowledge across business units.

pp. 107–108

: 1 of 1

Comments:


The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached at which the additional inputs produce no additional output. This is referred to as

: the point of no return.

the law of diminishing returns.

supply and demand.

network inelasticity.

p. 108

: 1 of 1

Comments:


Network economics

: applies the law of diminishing returns to communities of users.

applies traditional economics to networked users.

sees the cost of adding new members as inconsequential.

balances the high cost of adding new members to a community against the lower cost of using network infrastructure.

p. 108

: 1 of 1

Comments:


In network economics, the value of a commercial software vendor's software products

: increases as more people use them.

decreases as more people use them.

increases due to higher marginal gain in output.

decreases according to the law of diminishing returns.

p. 108

: 1 of 1

Comments:


Current technology trends will result in

: IT organizations being more structured.

organizations with fewer levels of management.

an increased need for IT staffing.

an increased number of servers within an enterprise.

Week 2 Lecture

: 1 of 1

Comments:


The quality of ubiquity, as it relates to e-commerce, is illustrated by

: the same set of standards being used across the globe.

plentiful, cheap information.

the enabling of commerce worldwide.

the availability of Internet technology everywhere and anytime.

: 1 of 1

Comments:


Which of the following is not a recent development in e-commerce?

: Growth of wireless Internet connections

Online, interactive models for newspapers and other traditional media

Use of social media within a business

Lack of growth of e-commerce retail sales

p. 378

: 1 of 1

Comments:


What term best describes consumers selling goods and services electronically to other?

: Disintermediation

C2C electronic commerce

M-commerce

B2C electronic commerce

p. 381

: 1 of 1

Comments:


Where there is no well understood or agreed-on procedure for making a decision, it is said to be

: undocumented.

unstructured.

documented.

semi-structured.

p. 456

: 1 of 1

Comments:


The type of decision that can be made by following a definite procedure is called a(n)

: structured decision.

unstructured decision.

semi-structured decision.

procedural decision.

p. 456

: 1 of 1

Comments:

week 3

1.

Question :

A characteristic or quality describing an entity is called a(n)

Student Answer:

field.

tuple.

key field.

CORRECT

attribute.

Instructor Explanation:

p. 210

Points Received:

1 of 1

Comments:

Question 2.

Question :

The confusion created by _____ makes it difficult for companies to create customer relationship management, supply chain management, or enterprise systems that integrate data from different sources.

Student Answer:

batch processing

CORRECT

data redundancy

data independence

online processing


p. 211

Points Received:

1 of 1

Comments:

Question 3.

Question :

Duplicate data in multiple data files is called

Student Answer:

CORRECT

data redundancy.

data multiplication.

data independence.

data backups.


p. 211

Points Received:

1 of 1

Comments:

Question 4.

Question :

A DBMS

Student Answer:

CORRECT

makes the physical database available for different logical views.

makes the logical database available for different analytical views.

makes the physical database available for different analytical views.

makes the relational database available for different analytical views.


p. 212

Points Received:

1 of 1

Comments:

Question 5.

Question :

The logical view

Student Answer:

shows how data are organized and structured on the storage media.

presents an entry screen to the user.

allows the creation of supplementary reports.

CORRECT

presents data as they would be perceived by end users.


p. 212

Points Received:

1 of 1

Comments:

Question 6.

Question :

The type of logical database model that treats data as if they were stored in two-dimensional tables is the

Student Answer:

OODBMS.

pre-digital DBMS.

CORRECT

relational DBMS.

hierarchical DBMS.


p. 213

Points Received:

1 of 1

Comments:

Question 7.

Question :

A field identified in a table as holding the unique identifier of the table's records is called the

Student Answer:

CORRECT

primary key.

key field.

primary field.

unique ID.


p. 213

Points Received:

1 of 1

Comments:

Question 8.

Question :

The data dictionary serves as an important data management tool by

Student Answer:

assigning attributes to the data.

CORRECT

creating an inventory of data contained in the database.

presenting data as end users or business specialists would perceive them.

maintaining data in updated form.


p. 217

Points Received:

1 of 1

Comments:

Question 9.

Question :

An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security is the

Student Answer:

CORRECT

data dictionary.

data definition diagram.

entity-relationship diagram.

relationship dictionary.


p. 217

Points Received:

1 of 1

Comments:

Question 10.

Question :

Which is the type of database management approach that can handle a large number of pages or documents?

Student Answer:

Hierarchical DBMS

Relational DBMS

Network DBMS

CORRECT

NoSQL


Week 3 Lecture

Points Received:

1 of 1

Comments:

Question 11.

Question :

Which is the most prominent data manipulation language today?

Student Answer:

Access

DB2

CORRECT

SQL

Crystal Reports


pp. 217–218

Points Received:

1 of 1

Comments:

Question 12.

Question :

DBMSs typically include report-generating tools in order to

Student Answer:

retrieve and display data.

CORRECT

display data in an easier-to-read format.

display data in graphs.

perform predictive analysis.


p. 219

Points Received:

1 of 1

Comments:

Question 13.

Question :

A schematic of the entire database that describes the relationships in a database is called

Student Answer:

the data dictionary.

the intersection relationship diagram.

CORRECT

the entity-relationship diagram.

the data definition diagram.


p. 221

Points Received:

1 of 1

Comments:

Question 14.

Question :

What is the process of streamlining data to minimize redundancy and awkward many-to-many relationships?

Student Answer:

Normalization

Data scrubbing

Data cleansing

Data defining


p. 219

Points Received:

1 of 1

Comments:

Question 15.

Question :

Cloud computing offers

Student Answer:

no database functions.

some database functions.

products only from Amazon and Microsoft.

None of the above


p. 217

Points Received:

1 of 1

Comments:

Question 16.

Question :

A data warehouse is composed of

Student Answer:

historical data from legacy systems.

current data.

internal and external data sources.

historic and current internal data.


p. 222

Points Received:

1 of 1

Comments:

Question 17.

Question :

A data mart usually can be constructed more rapidly and at lower cost than a data warehouse because

Student Answer:

a data mart typically focuses on a single subject area or line of business.

all the information is historical.

a data mart requires a Web interface.

all of the information belongs to a single company.


p. 223

Points Received:

1 of 1

Comments:

Question 18.

Question :

Data mining is a tool that allows users to

Student Answer:

quickly compare transaction data gathered over many years.

find hidden relationships in data.

obtain online answers to ad hoc questions in a rapid amount of time.

summarize massive amounts of data into much smaller, traditional reports.


p. 224

Points Received:

1 of 1

Comments:

Question 19.

Question :

What is the tool that enables users to view the same data in different ways using multiple dimensions?

Student Answer:

Predictive analysis

SQL

OLAP

Data mining


p. 224

Points Received:

1 of 1

Comments:

Question 20.

Question :

OLAP is a tool that enables

Student Answer:

users to obtain online answers to ad hoc questions in a short amount of time.

users to view both logical and physical views of data.

programmers to quickly diagram data relationships.

programmers to normalize data.

week 4

devry Mis535 Week 4 HomeWork Latest 2015 October

1. Question : A device that acts as a connection point between computers and that can filter and forward data to a specified destination is called a

Student Answer: hub.

switch.

router.

NIC.



Comments:

Question 2. Question : Which device sends data packets to all connected devices in a network?

Student Answer: Network interface card

Hub

Router

None of the above



Comments:

Question 3. Question : The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destination is called

Student Answer: multiplexing.

packet switching.

packet routing.

ATM.



Comments:

Question 4. Question : What is the most important communication standard today for linking disparate computers and networks?

Student Answer: Transmission Control Protocol/Internet Protocol (TCP/IP)

International Standards Organization (ISO)

Open Systems Interconnection (OSI)

File Transfer Protocol (FTP)



Comments:

Question 5. Question : In TCP/IP, IP is responsible for

Student Answer: disassembling and reassembling packets during transmission.

establishing an Internet connection between two computers.

moving packets over the network.

sequencing the transfer of packets.



Comments:

Question 6. Question : On which protocol is the Internet based?

Student Answer: TCP/IP

FTP

Packet switching

Frame relay



Comments:

Question 7. Question : All network computers connect to a single hub in a

Student Answer: star network.

bus network.

domain network.

peer-to-peer network.



Comments:

Question 8. Question : In a bus network,

Student Answer: signals are broadcast to the next station.

signals are broadcast in both directions to the entire network.

multiple hubs are organized in a hierarchy.

messages pass from computer to computer in a loop.



Comments:

Question 9. Question : A network that covers a large geographic area is most commonly referred to as a(n)

Student Answer: local area network .

intranet.

peer-to-peer network.

wide area network.



Comments:

Question 10. Question : Which communications medium uses single copper wire surrounded by thick insulation?

Student Answer: Twisted pair cable

A satellite

Optical fiber

Coaxial cable



Comments:

Question 11. Question : Which type of signal follows a straight line and does not bend with the curve of the Earth?

Student Answer: Radio

Satellite

Microwave

Fiber optic



Comments:

Question 12. Question : Data is sent through the fiber optic cable by a

Student Answer: router.

laser device.

optical device.

multiplexer.



Comments:

Question 13. Question : A domain name server

Student Answer: provides interconnectivity on the Internet.

serves a single domain.

converts domain names to IP addresses.

prevents hackers from bringing down the Internet.



Comments:

Question 14. Question : Net neutrality means

Student Answer: that everyone pays the same for Internet access.

that everyone has equal access to information on the Internet.

that cable providers can charge different prices based on bandwidth.

that there will be no federal regulation of the Internet.



Comments:

Question 15. Question : Which technology uses the Internet Protocol to deliver voice information in digital form using packet switching?

Student Answer: TCP/IP

VPN

VoIP

None; voice information is digitally delivered using ATM.

Instructor Explanation: Week 4 Lecture, p. 265


Comments:

Question 16. Question : In the cloud computing model,

Student Answer: servers to support intranet and extranet are virtualized to a cloud.

enterprise networks disappear.

users lose access to certain applications.

corporate resources increase.



Comments:

Question 17. Question : A cloud computing model

Student Answer: reduces the staff required to operate a typical IT organization.

increases the staff required to operate a typical IT organization.

does not change the staff required to operate a typical IT organization.

moves all IT infrastructure to the cloud.



Comments:

Question 18. Question : Cost reductions in using cloud based services stem from

Student Answer: reductions in staff.

reductions in energy usage.

reductions in servers.

All of the above



Comments:

Question 19. Question : In an RFID system, a(n) _____ is electronically programmed with information that can uniquely identify an item, such as an electronic code.

Student Answer: reader

antenna

microchip

tag



Comments:

Question 20. Question : The cloud computing model described in the lecture is an example of which cloud computing model?

Student Answer: SaaS (Software as a Service)

Cloud based operating systems

Virtualization of servers

Cloud based applications



Comments:

week 5


1. Question : Which type of infrastructure services provides voice and video connectivity to employees, customers, and suppliers?

Student Answer: Networking

Telephone

VOIP

Telecommunications



Comments:

Question 2. Question : Specifications that establish the compatibility of products and the ability to communicate in a network are called

Student Answer: network standards.

telecommunications standards.

technology standards.

Internet standards.



Comments:

Question 3. Question : _____ unleash powerful economies of scale and result in declines in manufactured computer products.

Student Answer: Internet and web technologies

Technology standards

Linux and open-source software

Client/server technologies



Comments:

Question 4. Question : Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations?

Student Answer: Total cost of ownership

Return on investment

Breakeven point

Cost benefit analysis



Comments:

Question 5. Question : The practice of contracting custom software development to an outside firm is commonly referred to as

Student Answer: outsourcing.

scaling.

service-oriented architecture.

application integration.



Comments:

Question 6. Question : What is the act of providing hardware and software capabilities as services over the Internet?

Student Answer: Autonomic computing

Cloud computing

Grid computing

Outsourcing



Comments:

Question 7. Question : In order to achieve maximum benefit from an enterprise software package, a business

Student Answer: customizes the software to match all of its business processes.

uses only the processes in the software that match its own processes.

changes the way it works to match the software business processes.

selects only the software that best matches its existing business processes.



Comments:

Question 8. Question : Which best describes a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

Student Answer: Process management software

ERP systems

Groupware

Application software



Comments:

Question 9. Question : Which type of software enables data to be used by multiple functions and business processes for organization coordination and control?

Student Answer: Groupware

Application software

Collaboration software

Enterprise software

Instructor Explanation: pp. 339–340


Comments:

Question 10. Question : Which type of software is built around thousands of predefined business processes?

Student Answer: Process management software

Collaboration software

Enterprise software

Groupware



Comments:

Question 11. Question : A company's suppliers, their supplier's suppliers, and the processes for managing relationships with them constitute

Student Answer: the supplier's internal supply chain.

the external supply chain.

the upstream portion of the supply chain.

the downstream portion of the supply chain.



Comments:

Question 12. Question : A company's organizations and processes for distributing and delivering products to the final customers constitute

Student Answer: the supplier's internal supply chain.

the external supply chain.

the upstream portion of the supply chain.

the downstream portion of the supply chain.



Comments:

Question 13. Question : Inefficiencies arise in a supply chain because of

Student Answer: inaccurate or untimely information.

poor integration between systems of suppliers, manufacturers, and distributors.

inefficient or inaccurate systems.

unforeseeable events.



Comments:

Question 14. Question : Companies with effective supply chain management systems can expect

Student Answer: improved customer service and responsiveness.

cost reduction.

reduced inventory levels.

All of the above



Comments:

Question 15. Question : When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with

Student Answer: configuration tables.

Web services.

data dictionaries.

middleware.



Comments:

Question 16. Question : A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a _____ strategy.

Student Answer: just-in-time

frictionless

bullwhip

safety-stock



Comments:

Question 17. Question : Enterprise application vendors have created _____ to make their own customer relationship management, supply chain management, and enterprise systems work closely together.

Student Answer: e-business suites

ERP systems

middleware

legacy systems



Comments:

Question 18. Question : _____ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide(s) a greater degree of cross-functional integration than the traditional enterprise applications.

Student Answer: PRM software

SFA software

ERP suites

Service platforms



Comments:

Question 19. Question : Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?

Student Answer: Churn rate

CLTV

Cost per lead

Cost per sale



Comments:

Question 20. Question : Operational CRM applications include tools for

Student Answer: identifying buying patterns.

calculating CLTV.

sales force automation.

pinpointing unprofitable customers.



Comments:

week 6


1. Question : What will you need to understand and measure for an effective reengineering project?

Student Answer: Cost and risk

Performance of existing processes for a baseline

Strategic analysis and workflow

Inputs and outputs



Comments:

Question 2. Question : Enabling organizations to make continual improvements to many business processes and to use processes as the fundamental building blocks of corporate information systems is the goal of

Student Answer: BPM.

BPR.

reengineering.

workflow management.



Comments:

Question 3. Question : The _____ is directly responsible for the individual systems project.

Student Answer: project management group

project team

IS steering committee

corporate strategic planning committee



Comments:

Question 4. Question : Which process develops a detailed description of the functions that a new information system must perform?

Student Answer: Feasibility study

Requirements analysis

Systems design

Test plan development



Comments:

Question 5. Question : The entire system-building effort is driven by

Student Answer: organizational change.

feasibility studies.

the information value change.

user information requirements.



Comments:

Question 6. Question : Systems design

Student Answer: describes what a system should do to meet information requirements.

shows how the new system will fulfill the information requirements.

always tries to increase precision.

includes the testing phases.



Comments:

Question 7. Question : Transferring transaction data from a legacy system to the new system would be defined by which category of system design specifications?

Student Answer: Input

Database

Manual procedures

Conversion



Comments:

Question 8. Question : What is the primary driving factor in firms to select domestic outsourcing firms to build system solutions?

Student Answer: To take advantage of technical skills the firm does not have

To save labor costs

To avoid change management issues

All of the above



Comments:

Question 9. Question : The four kinds of structural organizational change enabled by IT, in order from least to most risky, are

Student Answer: rationalization, automation, reengineering, and redesigning.

rationalization, automation, reengineering, and paradigm shift.

automation, rationalization, reengineering, and paradigm shifts.

automation, redesigning, restructuring, and paradigm shift.



Comments:

Question 10. Question : Traditional software development methodologies often fail because

Student Answer: insufficient funds are allocated.

users are not an integral part of the development process.

not enough planning is done.

the IT staff does not have the necessary skills.



Comments:

Question 11. Question : You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?

Student Answer: Any high-risk projects

Any low-benefit projects

All high-risk, low benefit projects

None; any project might be beneficial



Comments:

Question 12. Question : To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use

Student Answer: capital budgeting.

the real option pricing model.

the scoring model.

net present value.



Comments:

Question 13. Question : What do many companies overlook when making information system investment decisions?

Student Answer: Benefits from the new system

Organizational disruption costs

Social and organizational dimensions

All of the above



Comments:

Question 14. Question : Information systems projects are valued similarly to stock options in which model of financial evaluation?

Student Answer: IRR

Real options pricing model

Capital budgeting

Accounting rate of return on ROI



Comments:

Question 15. Question : An example of an external integration tool would be:

Student Answer: to define task dependencies.

to include user representatives as active members of the project team.

to create a PERT chart.

to hold frequent project team meetings.



Comments:

Question 16. Question : Agile methodologies emphasize

Student Answer: thorough planning before the project starts.

sequential execution of the six steps of system development.

isolation of users from developers.

incremental development of small working pieces of the project.



Comments:

Question 17. Question : The major variables in project management are

Student Answer: scope, time, cost, and performance.

scope, time, cost, quality, and risk.

time, cost, quality, performance, and risk.

time, cost, scope, and performance.



Comments:

Question 18. Question : Using a strategic analysis approach, an organization's information requirements are known through a small number of

Student Answer: milestones and dates.

critical success factors.

key management decisions.

organizational changes.



Comments:

Question 19. Question : In which approach to systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage have begun?

Student Answer: Traditional

Prototyping

RAD

All of the above



Comments:

Question 20. Question : The process of building an experimental system quickly and inexpensively for demonstration and evaluation so that users can better determine information requirements.

Student Answer: agile.

JAD.

prototyping.

agile or prototyping.

week 7


1. Question : Social media sites result in loss of personal information because

Student Answer: sites lack appropriate tools to prevent security fraud.

hackers spend more time working to penetrate the sites.

users are not careful and share inappropriate business or personal information.

Wikileaks is publishing social media site information.



Comments:

Question 2. Question : Information systems

Student Answer: pose traditional ethical situations in new manners.

raise new ethical questions.

raise the same ethical questions created by the Industrial Revolution.

raise ethical questions primarily related to information rights and obligations.



Comments:

Question 3. Question : The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called

Student Answer: due process.

accountability.

courts of appeal.

the judicial system.



Comments:

Question 4. Question : The process in law-governed societies in which laws are known and understood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called

Student Answer: liability.

due process.

courts of appeal.

FOI appeals.



Comments:

Question 5. Question : Immanuel Kant's Categorical Imperative states that

Student Answer: if an action cannot be taken repeatedly, then it is not right to be taken at any time.

one should take the action that produces the least harm or incurs the least cost.

one can put value in rank order and understand the consequences of various courses of action.

if an action is not right for everyone to take, it is not right for anyone to take.



Comments:

Question 6. Question : The ethical "no free lunch" rule states that

Student Answer: if an action cannot be taken repeatedly, then it is not right to be taken at any time.

one should take the action that produces the least harm or incurs the least cost.

one can put values in rank order and understand the consequences of various courses of action.

everything is owned by someone else, and that the creator wants compensation for this work.



Comments:

Question 7. Question : European privacy pr

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