mis project report

8/2/2019 MIS Project Report

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Last Date for submission of project: Section A & BSection C & D

9th April, 2012 10th April,2012

Submission of: Research Proposal/Report/Project/Assignment

Group Number:

Group Head Name: Mobile No.:

Project/Assignment/Case Topic:

Section: A / B / C /D

S. No. Roll No: (in ascendingorder)

Name: (in capital letters)

1. JIML_11_90 NAMVAR SINGH

2. JIML_11_92 NEHA MISHRA

3. JIML_11_108 PANKAJ KUMAR

Submitted to:

Dr. Ankit Mehrotra

MANAGEMENTINFORMATION SYSTEMSBatch: 2011-13 Academic Year: 2011-12 Term: Third Program:

PGDM/PGDM(FS)/PGDM(R)


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IntroductionWe have chosen the two recognized company that are doing well in the field of technology andcontributed lot in the field in the IT sector.The company that we have chosen is TCS (TATA CONSULTANCY SERVICES) and INFOSYS.

TCS INTRODUCTIONIt began as the "Tata Computer Centre", for the company Tata Group whose main business was to

provide computer services to other group companies. F C Kohli was the first general manager. J.

R. D. Tata was the first chairman, followed by Pankaj Roy.

One of TCS' first assignments was to provide punched card services to a sister concern, Tata

Steel (then TISCO). It later bagged the country's first software project, the Inter-Branch

Reconciliation System (IBRS) for the Central Bank of India. It also provided bureau servicesto Unit Trust of India, thus becoming one of the first companies to offer BPO services.

TCS established the first software research center in India, the Tata Research Development and

Design Center, in Pune, India in 1981. TRDDC undertakes research in Software

engineering, Process engineering and Systems Research.

Researchers at TRDDC also developed Master-Craft (now called TCS Code Generator

Framework ) a Model Driven Development software that can automatically create code based on a

model of a software, and rewrite the code based on the user's needs.

Research at TRDDC has also resulted in the development of Sujal, a low-cost water purifier that

can be manufactured using locally available resources. TCS deployed thousands of these filters inthe Indian Ocean Tsunami disaster of 2004 as part of its relief activities. This product has been

marketed in India as Tata, a low cost water purifier.

As a brand, TCS is the 76th Most Trusted Brand according to The Brand Trust Report, 2011.TCS

has been ranked as the world's 7th greenest company in Newsweek's Green Rankings 2011. In

addition, TCS is the highest ranked Asia-based company and second highest ranked globally in the

Information Technology & Services company category.

Tata Consultancy Services signed a Rs 94-crore deal with the Karnataka government for six-year

period to automate its treasury and finance department operations. Deutsche Bank has selected

TCS as a strategic partner for their Production Management Transformation Initiative, within their

Capital Markets Business Unit. Tata Consultancy Services has managed to receive ten largedeals.TCS is planning to hire 60,000 Employees in Financial year 20112012 TCS has got

contract from Credit Union Australia. Countrys largest software firm Tata Consultancy Services

(TCS) has received a multi-year, multi-million dollar contract to provide application support,

maintenance and development services from US-based Air Liquids.


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A book titled The TCS Story... and Beyond published by the Penguin Group, was authored by S

Ramadorai, now TCSs Vice-chairman and launched in September 2011.The book covers the 43

years journey of TCS. On the Last Trading Day of Year 2011, TCS overtook RIL to be anointed as

the country's most valued firm. On 6 February 2012,TCS signed a multi-year, multi-million euro

contract with European car rental company Europcar for deployment of IT services in France. This

partnership is part of the development of a strategic relationship with industry leading companies

in France.

INFOSYS TECHNOLOGIES

Infosys is India's second largest software company and is recognised globally for its world-class

management practices and work ethics. It offers services like software development, maintenance,consulting, testing and packaging implementation. Infosys offers all these services through its highlyintegrated and globally recognised delivery model. The company's revenues and profits grew at averageannual rates of 26% and 27% respectively during FY05 to FY10.

Infosys Limited formally Infosys Technologies is an Indian global technology services companyheadquartered in Bangalore, India. Infosys is ranked #27 in the list of top companiesofIndia in Fortune India 500 list in 2011. It has offices in 29 countries and development centers inIndia, US, China, Australia, UK, Canada, Japan and many other countries. Infosys had 145,088employees of 85 nationalities as on December 31; 2011.Infosys provides business consulting,technology, engineering and outsourcing services to help clients in over 30 countries.

Infosys was founded in 1981 by N. R. Narayana Murthy, Nandan Nilekani, N. S. Raghavan, S.

Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora. It moved to Bangalore in 1983 andgot its first foreign client, Data Basics Corporation from the US, in 1987. In 1992 it opened its first

overseas sales office in Boston, US. This was followed by offices in Milton Keynes (1996),

Toronto (1997), France and Hong Kong (2000), UAE and Argentina (2001), Netherlands,

Singapore and Sweden (2002). Currently it has 64 offices and 68 development centres in India and

abroad.

Infosys has revenues of US$ 6.825 billion (LTM Q3-FY12). Infosys delivers IT-enabled business

solutions to enable Global 2000 companies to build their enterprises of tomorrow. Infosys ranked

among the most innovative companies in a Forbes survey, leading technology companies in a

report by The Boston Consulting Group and top ten green companies in Newsweek's Green

Rankings. Infosys was voted India's most admired company in The Wall Street Journal Asia200 every year since 2000. The corporate governance practices were recognized by The Asset

Platinum award and the IR Global Rankings.


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FINANCIAL ANALYSIS OF TCS AND INFOSYS

RETURN ON ASSETS: NET PROFIT/ TOTAL ASSETS

TCS Infosys

124.69 452.52

It measures the efficiency and profitability for the firm.

Infosys is more efficiently the firm is utilizing its resources than TCS.

(+) POSITIVE PROPER UTILIZATION OF RESOURCES.

RETURN ON EQUITY : NET PROFIT/TOTAL EQUITY

TCS Infosys

37.2% 26.3%

TCS has higher producing ability than that of Infosys.

Return on funds of owners.

(-) NEGATIVE INCOME PRODUCTION IS INAPPROPRIATE

ASSET TURNOVER RATIO : REVENUE/ASSETS

TCS Infosys

5.18 3.63

TCS is more efficiency with which a company's assets generate sales than

infosys.

(+) POSITIVE COMPANY IS GENERATING SALES EFFECTIVELY BUT STEADILY.

EARNING PER SHARE: equity earnings/ equity

TCS Infosys

46.3 119.3

True picture of companys actual earnings.

Infosys is more profitability company than TCS.


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amount of earnings per each outstanding share of a company's stock.

(+) POSITIVE SHOWS THE INCREMENT IN COMPANYS ACTUAL EARNINGS.

DIVIDEND PER SHARE: total dividends/ dividends outstanding

TCS Infosys

14 60

Infosys has the higher declared dividends for every ordinary share issued than that of the TCS.

Dividend per share (DPS) is the total dividends paid out over an entire year divided by the

number of outstanding ordinary shares issued.

NULL NO INCREASE SHOWING THAT CUSTOMERS HAVE BEEN PAID DIVIDENDS

AS PER LAST YEARS POLICY.

Conclusion of the analysis

TCS business mix has helped in growing faster than Infosys. The banking, financial services and

insurance (BFSI) vertical forms over 44% of its revenues and when the market rebounded, thebanking sector was the first to recover. Infosys, in comparison, has a much lower exposure of 36%in the sector.

Infosys underperformance has to do with the telecom vertical it has performed lower than itspotential, Apurva Shah of brokerage firm Prabhudas Lilladher said. Telecom, a distressed sectorfor the whole IT industry, formed 16% of Infosys revenues in FY10 and de-grew to 12.9% inFY11. On the other hand, TCS had a smaller exposure to the sector. Telecom formed 12.7% of itsrevenues in FY10 and made up 12.1% in FY11.


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HR Analysis of TCS and INFOSYSTCS HR previewPeople are a key ingredient for success in services industries. In particular, the performance ofcustomer facing executives influences customer satisfaction and hence business performance.Medscheme Holdings, the leading medical aid insurance administrator in South Africa, realizedthe significance of human resources in facilitating business growth. In order to have a motivatedworkforce, the company decided to align peoples work objectives with business objectives. Thecompany also realized that aligning outputs, incentives, and pay-to-business objectives wasimportant as was aligning staff development and talent management. Integration of HRsystems was an important pre-requisite to achieve these goals.

Organization structureA hierarchical organization is an organizational structure where every entity in the

organization, except one, is subordinates to a single other entity. This arrangement is

a form of a hierarchy.

Functional department of TCS

HQ at level 0

Zonal office(east) at level 1

Zonal office(west) at level1

Zonal office(north) at level1

Zonal office(south) atlevel 1


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HIERARCHIAL ORDER

Level 4 - Associate / assistant Software Engineer (basically a trainee) duration to go to next tier (1

to 15Yrs):

Software engineer - next to ASE (1.5 Yrs)

The role of the software engineer is varied according to the area of operation and functional domain that

he/she is in.

level 3 - Senior Software Engineer (1.5 Yrs)

A senior software engineer typically handles some of the programming responsibilities, and delegates

programming responsibilities to other members of the technical staff working on the application.

level 2 -Team lead, Technical lead (2-3 Yrs)

Prepare reports and maintain records of work accomplishments and administrative information, as

required, and coordinate the preparation, presentation, and communication of work-related information to

the supervisor.

level 1 - Project Manager (3-5 Yrs)

The role of the Project Manager will be to manage and deliver projects, as assigned.

level 0 - Senior Project Manager , location manager, account manager, resource manager, delivery

manager

After tier 0 you become a President, VP, Chief Operating Officer(COO), one aiming the board of directors

and move across organizations.

Appraisal system of TCS

TCS conducts two appraisal systems1) At the end of the year2) At the end of the project.

Appraisal is based on the balanced scorecard of the employee for the entireyear.

Regional office(East) level 2

Regional office(West) level 2

Regional office(North) level 2

Regional office(South) level 2


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TCS has adopted an EVA system for the evaluation of the employeegrade appraisal system in the system.

Infosys HR preview

Infosys help clients to address these challenges through design and delivery of innovative

initiatives ranging from making HR a Strategic Business Partner to measuring the contribution ofHR to business success.

We have built a repertoire of tools and techniques to address various people challenges inorganizations. These include

Some of the business benefits that our clients have realized are:

Leverage HR Best Practices and benchmark HR vis--vis global best practices

Align strategy, process and technology with business goals

Enhance HR's ability to demonstrate its strategic value

Enable clarification of roles and appropriate deployment in the organization

Address requirements of career and succession planning

Organizational structure of Infosys:A hierarchical organization is an organizational structure where every entity in the organization,except one, is subordinates to a single other entity. This arrangement is a form of a hierarchy.

Functional department of Infosys

Head department

Zonal department

HIERARCHIAL ORDER

Head office

Zonal office

Regional office


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Level 4 - Associate / assistant Software Engineer (basically a trainee) duration to go to next tier (1

to 1.5Yrs):

Software engineer - next to ASE (1.5 Yrs)

The role of the software engineer is varied according to the area of operation and functional domain that

he/she is in.

level 3 - Senior Software Engineer (1.5 Yrs)

A senior software engineer typically handles some of the programming responsibilities, and delegates

programming responsibilities to other members of the technical staff working on the application.

level 2 -Team lead, Technical lead (2-3 Yrs)

Prepare reports and maintain records of work accomplishments and administrative information, as

required, and coordinate the preparation, presentation, and communication of work-related information to

the supervisor.

level 1 - Project Manager (3-5 Yrs)

The role of the Project Manager will be to manage and deliver projects, as assigned.

level 0 - Senior Project Manager , location manager, account manager, resource manager, delivery

manager

After tier 0 you become a President, VP, Chief Operating Officer(COO), one aiming the board of directors

and move across organizations.

Types of performance appraisal

360 performance appraisal system used in Infosys.

Conclusion of analysis:HR of the TCS is better than that of the Infosys than that of the INFOSYS because of theimplementation of the certain software such as EVA that are transparent enough to the employeeof the employee across the company while the INFOSYS is still using the same 360 degree for theappraisal of the employee.

Marketing Analysis of TCS and INFOSYS

Marketing channel used by TCS

Types of channel used by TCSo Advertising and New Media

o Broadcasting and Cable

o Entertainment (Film, music and gaming)

o Publishing

o Information Services


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Strategies of TCS:

1. Low cost Global delivery 24X7 model.2. Focus on customer relationship management, customer retention (for repeat business revenuewhich is 95.6%).

3. Timely delivery with the help of proven delivery & quality framework iQMS.4. Differentiation in low end services in terms of cost, resources.5. Differentiation in high end services such as consulting in term of niche offerings, expertise.6. Protection from currency fluctuations with the help of currency hedging.7. Due to its strong knowledge management system and resource strength, TCS has beensuccessful in getting the cost leadership in the industry.8. Since last decade, TCS has been following a more focused strategy where they are going as perlocal needs of customer and their nature of business. E.g. Middle East, Australia. They are beingmore focused region wise and customer wise rather than being generic.9. Focus on the Centers of Excellence (CoE) to strengthen capability so as to build state-of-the-artsolutions in specific technologies such as service-oriented architecture, testing, and virtualization.These high-end skills and scale will help TCS to tackle larger projects aimed at transformingclients IT applications and infrastructures.

Marketing channel used by Infosys:

Types of channel used in Infosys:

o Digital marketing.o Entertainment (Film, music and gaming)

o Publishing

o Information Services

Strategies of INFOSYS:

Scalable business

Value added services

Business solution services

End-to-end capabilitieso Consulting

o IT services

o Business Process management

Modula r G loba l Sourc ing

Large development centers (India, China)

Conclusion of analysis:TCS is the first company to become 1 billion.at that moment it is not yet listed. no one knowsabout that after some time Infosys became 1 billion dollar company. Practically Infosys is the 2nd


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Indian IT company to become 1 billion dollar but their marketing strategy is such a nice that theyquoted as "India's first listed IT company to become 1 billion dollar..". No one knows about TCSwhen it became 1 billion dollar but when Infosys achieves that lot of hype in the media thatInfosys is the first company to achieve that milestone. Most are not aware that TCS is alreadyachieved that if Infosys drops a pin onto floor they will say that lot of sound produced by them butTCS is not like that...They are learning all sort of these strategies slowly...This is causing thisvolatility in the market.

IT Analysis

Software used in TCS

1. Adobe2. BMC Software3. CA4. Informatica5. Ingres6. iTKO7. MicroStrategy8.Netezza9. Pegasystems10. Progress Software11. Red Hat12. SAS13. Software AG14. Symantec15. TIBCO

Hardware used in TCS1. IBM,DELL etc desktop2. Xerox printers.3. Cisco, Dlink network devices used for the effective networking solutions.4. DELL prolines servers.

5. Ethernet controlled network used.
http://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#adobehttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#bmchttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#cahttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#informaticahttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#ingreshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#itkohttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#microstrategyhttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#netezzahttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#pegasystemshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#progresshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#red-hathttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#sashttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#software-aghttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#symantechttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#tibcohttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#bmchttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#cahttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#informaticahttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#ingreshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#itkohttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#microstrategyhttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#netezzahttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#pegasystemshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#progresshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#red-hathttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#sashttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#software-aghttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#symantechttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#tibcohttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#adobehttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#adobe


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Software used in Infosys

1. Adobe2. Ms office3. Sunsolaries4. BMC software5. Symentec

6. Netezza7. Pegasystems8. Progress Software

Conclusion of the analysis

Infosys is preferred over TCS as they believe revenue growth and valuation multiples willconverge and better training in the field of IT for the employees got the better solving techniqueand better IT structure than that of the TCS.

Bibliography

1. www.google.com2. www.moneycontrol.com3. www.equitymaster.com4. www.TCS.com5. www.infosys.com6. www.cityhr.com
http://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#netezzahttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#pegasystemshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#pegasystemshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#progresshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#progresshttp://www.google.com/http://www.moneycontrol.com/http://www.equitymaster.com/http://www.tcs.com/http://www.infosys.com/http://www.cityhr.com/http://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#netezzahttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#pegasystemshttp://www.tcs.com/about/corp_facts/alliances/solution-partners/Pages/default.aspx#progresshttp://www.google.com/http://www.moneycontrol.com/http://www.equitymaster.com/http://www.tcs.com/http://www.infosys.com/http://www.cityhr.com/

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