mis bba (eve) & (morn) 6 th

© Farhan Mir© Farhan Mir

20201212 IMSIMS

MIS MIS BBA (Eve) & (Morn) BBA (Eve) & (Morn)

66thth Course Overview & Course Overview &

IntroductionIntroductionModule 1Module 1

Course Lecturer: Farhan MirCourse Lecturer: Farhan Mir


20201212 IMSIMS

Lectures 123 Lectures 123 AdministrationAdministrationIntroducing Myself (which you already know)Course IntroductionFew Words on Articles & Additional ReadingsSuggestions and criticism about previous semestersSuggestion for future course of actionMIS OverviewMy Website as Online Resource Center

(www.themirs.net)


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Course LecturerCourse Lecturer (Brief (Brief Introduction)Introduction)

Farhan Azmat Mir

MIMS [Monash University Melbourne]

MBA (MIS) [B.Z.U] Gold Medal

Some Words regarding my Academic and Professional Life

Serving as Assistant ProfessorServing as Assistant Professor

7 Years at IMS (as Lecturer)7 Years at IMS (as Lecturer)

Some Words on the FutureWorking on Research papers in the areas of Employee Engagement and CRM

Compiling Case Studies in the areas of MIS, E-Business & HRM

PhD in HRM


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Current Responsibilities at Current Responsibilities at IMSIMSCoordinator MBA Program

Curriculum Development and ReviewCurriculum Development and ReviewAll office documentation (Course Files and All office documentation (Course Files and Quality documents)Quality documents)Coordination with Permanent & Visiting Faculty Coordination with Permanent & Visiting Faculty membersmembersStudent application and documentation Student application and documentation evaluationevaluationClass Scheduling and MonitoringClass Scheduling and Monitoring• Internship & Placement CoordinatorInternship & Placement Coordinator

• Arrangements of InternshipsArrangements of Internships• Monitoring progress throughout the internship Monitoring progress throughout the internship

time periodtime period• Scheduling and conduct of Internship VivasScheduling and conduct of Internship Vivas

• Incharge IT and SystemsIncharge IT and Systems

• Student Advisor (Patron Executive Student Advisor (Patron Executive Forum)Forum)


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20201212 IMSIMS

Current ResponsibilitiesCurrent Responsibilities

At University LevelPart of many committeePart of many committee

Convocations & Major EventsSports


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My Introduction: My Introduction: Consultation Consultation MethodMethod Best through e-mail address

([email protected]) OR

In case of submission of assignment through email ([email protected])

After/before lectures on lecture day OR

Announced Timings in case of Assignments or Reports


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My Introduction: My Introduction: InterestsInterests

Social & Cultural Change

Religion

History &Art

Creativity & New Ideas

Sports

PersonalityDevelopment


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My InspirationsMy Inspirations


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Favourite QuotesFavourite Quotes"Champions aren't made in gyms. Champions are made from something they have deep inside them: A desire, a dream, a vision. They have to have last-minute stamina, they have to be a little faster, they have to have the skill and the will. But the will must be stronger than the skill." -Muhammad Ali


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Course Course Administration &Administration &RequirementsRequirements


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Course AdministrationCourse Administration

Exams and AssessmentBasically 2 exams method Mid & Basically 2 exams method Mid & FinalFinal

30 Mid

50 Final

20 Sess

Eliminating one Exam suggests Eliminating one Exam suggests that there is a clear room for that there is a clear room for more practical work (so you must more practical work (so you must start getting worried about it !!!)start getting worried about it !!!)


20201212 IMSIMS

Lecture NotesLecture NotesAvailable from Photostat shop before lectures or preferably one day before the start of new week

Usually the lecture material will cover the topics of one weekLecture Notes also now available online on the given website address (www.themirs.net/MIS.html)Lecture Notes will not be in detail format rather these will contain topics of discussion and important announcements regarding assessments.

Most Importantly Lecture Notes are just a supporting material and students must not forget to read books for detail and complete understanding (In case of Management as a subject you need to do extensive reading on topics under discussion & look for majority of web sites for practical know how)


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Course AdministrationCourse AdministrationSessionals

Written assignments (Small Tasks) (details in Written assignments (Small Tasks) (details in coming lectures)coming lectures)

Idea is to initiate research oriented writing not “cut-copy-paste”

Attendance, Presentations, Quiz & Class Attendance, Presentations, Quiz & Class Discussion & Participation (as a regular activity)Discussion & Participation (as a regular activity)

Volunteer presentations (you must not be that Volunteer presentations (you must not be that familiar with this kind of stuff but you need to familiar with this kind of stuff but you need to respond to it quickly!)respond to it quickly!)

Sessional’s loot saleSessional’s loot sale

Formal Presentations in groups and if you want Formal Presentations in groups and if you want to take it one step ahead you could arrange to take it one step ahead you could arrange small seminars for other classes (preferably small seminars for other classes (preferably your juniors) on given “Research Topics”your juniors) on given “Research Topics”


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How to get more marks?How to get more marks?

RequirementsOverall Class AttitudeOverall Class Attitude

Things to Avoid (Referencing, Cut-Copy-Things to Avoid (Referencing, Cut-Copy-Paste Culture, Carelessness, leg-pulling)Paste Culture, Carelessness, leg-pulling)

Things to do (Innovation, Confidence, Things to do (Innovation, Confidence, Work Attitude)Work Attitude)

Sense of Maturity and continuous Sense of Maturity and continuous learninglearning


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One of the Major One of the Major SessionalSessionalCase Study Presentation

Students in groups of 5-6 will choose an Organization Students in groups of 5-6 will choose an Organization enabled with Information Systems (Preferably a Pakistani enabled with Information Systems (Preferably a Pakistani Organization)Organization)Written Case should be developed on the given format (A Written Case should be developed on the given format (A model format will be discussed in upcoming lectures)model format will be discussed in upcoming lectures)Students need to develop a proper case study using the Students need to develop a proper case study using the case study development guidelinescase study development guidelinesEventually will present their findings in the shape of a Eventually will present their findings in the shape of a Presentation in front of the class or classes on MultimediaPresentation in front of the class or classes on MultimediaStudents need to submit both Hard (Printed) and Soft Students need to submit both Hard (Printed) and Soft copies (Computer files) of the Case itself and that of the copies (Computer files) of the Case itself and that of the PowerPoint Presentation PowerPoint Presentation This is day 1 so you can start working now!This is day 1 so you can start working now!I will myself present at least one Case Study well before I will myself present at least one Case Study well before the presentation schedule so that you people have an the presentation schedule so that you people have an idea idea


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Last Year Case StudiesLast Year Case Studies

Accounting System – WASA

Fault Management System – PTCL

Inventory Management System – Pakarab

Sales Management System – Shalimar Glass Company

Examination System – IMS

Internet Customer Relation Management System – Mobilink


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Course OrientationCourse OrientationBasically Theoretical focus & Practical as well

Introduction of Concepts and Issues regarding Information Systems (This subject is developed in case study mode: it means that there are lot of case studies)

ButThe practical orientation will also be also be a major The practical orientation will also be also be a major focus of the course (this will include practical focus of the course (this will include practical demonstration on multimedia)demonstration on multimedia)

Lecture notes will include more graphical explanation Lecture notes will include more graphical explanation of things to give more practical orientation about of things to give more practical orientation about concepts & applications especially the websitesconcepts & applications especially the websites

Formal Presentation from Students will also work in Formal Presentation from Students will also work in this regardthis regard

Video or Audio Presentation will also be part of the Video or Audio Presentation will also be part of the lectures lectures


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ExaminationExamination

I personally believe in “thorough studies” so usually no choices given in the examEvery thing discussed, during the class or given as reading material, could be part of the examsQuestions will be formulated in a way to examine both bookish as well as conceptual thinking Other details will be given close to MidI will try to follow my simple rule that is

“ “ I’ll be very friendly in the lectures and very I’ll be very friendly in the lectures and very strict in the exam hall strict in the exam hall (believe me no (believe me no chance of misconduct…)”chance of misconduct…)”


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Text and ReferencesText and ReferencesFocus will be on topics rather Chapters of any text

Many Text/books are available in market Charles Parker, Thomas Case. (2000).

“Management Information Systems: Action & Strategy”. (2nd Ed). McGraw Hill Book Company

Kenneth C. Laudon & Jane P. Laudon (2001). “Management Information Systems: Managing a Digital Firm”.(7th Ed). Prentice Hall Company.

ButNot necessarily every thing is taught from the Text, Students need to broaden their view and consult as many additional references as possible (Preferably available in local market and from the Internet)This time few simple yet important articles also be discussed during the lecturesCase Studies are now a definite part of the curriculum


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Guidelines for me as

an Instructor

True Knowledge

not stories

Class Environment

Updated Teaching

Methodology

Neutral Assessment (Objective)

Competency & Skills

Learning not Teaching

Miscellaneous

(Regularity, Consultancy,

Support etc)


20201212 IMSIMS

Expected Outline & Expected Outline & TopicsTopicsIntroduction to IS

Systems and ModelsSystems and ModelsTypes of SystemsTypes of Systems

Systems in the E-Business ContextManagement & Decision MakingIT FundamentalsTransaction Processing and Reports System Mid Term ExamsDSS & Knowledge-Based SystemsSystem Development revisedIS Development MethodologiesMIS in the Fundamental Areas of Business (Will be covered through case studies)Contemporary Issues & Trends (You will cover it through your research work and Presentations/ Seminars)


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(Introduction to (Introduction to IS)IS)

The Basics of The Basics of Information SystemsInformation Systems


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Introduction to ISIntroduction to IS

What is a System

What are these systems?

The Historical Background

Why IS/MIS? (Goals & Objectives)

The scope of MIS

The current International status

The new trends

The challenges and issues

Counter Strategies


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SystemsSystemsA system is made up of a number of parts combined in a particular way to do something useful. We think of the combined parts as a single thing and we give it a name.

Wheels, axles, pedals, gears, chain, seat and

handlebars are combined to form a single whole

we call a bicycle. A bike is a system when all the

parts are connected correctly because it allows the rider to move from one place to another more easily.


20201212 IMSIMS

Systems…..Systems…..Examples

UniversitiesUniversities

Departments

Staff

Courses

Hostels etc.

Environment

Logical Arrangements

Class RoomClass Room

Whiteboard

Chairs, Tables

Technologies (projectors)

Teachers

Students

Non-physical Things (Guess what could be?)


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Systems is therefore… Systems is therefore… Interrelated Elements that collectively work to achieve a common goal

Physical ElementsPhysical Elements

Logical constitutionLogical constitution

System Environment (internal Vs. external influences)System Environment (internal Vs. external influences)

Basic Purpose is “Systematic”Words like “Arrangements, Coordination”Words like “Arrangements, Coordination”

Objectives of Systems (clear definition, optimization)Objectives of Systems (clear definition, optimization)

TypesOpen Vs. ClosedOpen Vs. Closed

For a look at a simple system, go through the link:

http://www.geog.ouc.bc.ca/physgeog/contents/http://www.geog.ouc.bc.ca/physgeog/contents/4b.html4b.html


20201212 IMSIMS

What are Information What are Information Systems?Systems?

“An organized combination of people, hardware, software, networks and data resources that collect, transforms, and disseminates information in the organization.” James O’Brien (1998).

IS theory is however extremely vast and various classification & definitions are available on MIS


20201212 IMSIMS

What is an What is an Information Information SystemSystem

Composed ofHardwareHardware

SoftwareSoftware

DataData

PeoplePeople

Procedures Procedures

PurposeTo aid in the operation or To aid in the operation or

management of an management of an organizationorganization

In the Business context also known as

Management Information Management Information System (MIS)System (MIS)


20201212 IMSIMS

What is an Information What is an Information System?System?

Input ofData

Resources

Input ofData

Resources

Processing Data

Processing Data

Output ofInformation

Products

Output ofInformation

Products

Control of System PerformanceControl of System Performance

Storage of Data ResourcesStorage of Data Resources


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Components of Information Components of Information SystemsSystems


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IS vs. ITIS vs. ITIS stands for Information System

The entire system, including people, The entire system, including people, procedures, hardware, software, and procedures, hardware, software, and datadata

IT stands for Information TechnologyCan refer to just the hardware and Can refer to just the hardware and software and possibly the datasoftware and possibly the data

But often these are treated a synonyms

Especially in the job marketEspecially in the job market

IS Departments & IT Departments may IS Departments & IT Departments may be same thingbe same thing


20201212 IMSIMS

BackgroundBackgroundOperational Efficiency

Computers replacing manual activitiesComputers replacing manual activities

Speed, accuracy, efficiency, capacitySpeed, accuracy, efficiency, capacity

Sooner Managers realized that information could be a Key Business Asset

Information initially as a by-productInformation initially as a by-product

Data Vs InformationData Vs Information

The realization about information potential and the The realization about information potential and the need to manage it for competitive advantageneed to manage it for competitive advantage

The Early (Past) Information SystemsSlow computing & very expensiveSlow computing & very expensive

Time consuming system development and Time consuming system development and information managementinformation management

Failure StoriesFailure Stories


20201212 IMSIMS

IS PerspectivesIS PerspectivesOperational activities

Automating the daily transactionsAutomating the daily transactions

Management supportHelping the managers in decision making by Helping the managers in decision making by providing accurate and timely informationproviding accurate and timely informationNow systems also provide not only the information Now systems also provide not only the information but intelligent solutions of any given problem but intelligent solutions of any given problem

KMSupporting the Knowledge Creation and most Supporting the Knowledge Creation and most importantly Knowledge Sharing among members of importantly Knowledge Sharing among members of the organizationthe organization

Networking and e-activitiesEnhancing Communication and Information Sharing Enhancing Communication and Information Sharing by providing a platform and new business activities by providing a platform and new business activities and ventures through Internet and World Wide Web and ventures through Internet and World Wide Web (e-Commerce)(e-Commerce)


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Goals & ObjectivesGoals & Objectives

Operational Efficiency

Functional Effectiveness

Customer Service

Product Creation & Enhancement

Competitive Advantage

Communication and Networking

Control & Feedback


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Role & Scope of ISRole & Scope of ISPervasiveness of IS

Distribution, Payroll, Marketing IS (MkIS), Library Distribution, Payroll, Marketing IS (MkIS), Library Systems, Student Enrollment, Inventory, Air Systems, Student Enrollment, Inventory, Air Reservation, Artificial Intelligence and Expert System Reservation, Artificial Intelligence and Expert System etc.etc.

Almost all Business Functional Areas now have IS

Finance, Marketing, Communication, Sales, Customer Finance, Marketing, Communication, Sales, Customer Support & Service, ManufacturingSupport & Service, Manufacturing

Management Support (that’s why managers putting lot of Investment in IT/IS)

MIS MIS

Decision SupportDecision Support

Knowledge Management

NetworkingEDIEDI

E-BusinessE-Business


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Examples of Information Examples of Information SystemsSystems


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The Rise of the The Rise of the New EconomyNew Economy

IS enabling the Emergence of IS enabling the Emergence of Digital Firms & Digital EconomyDigital Firms & Digital Economy


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Digital Firm: Organization where nearly all significant business processes and relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means

Internal processes (IS & Intranet)External Processes (E-Commcerce & Extranet)


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The Digital RevolutionThe Digital Revolution

In the Digital Revolution the economy is based on digital technologies including:

Digital communication networksDigital communication networks

ComputersComputers

SoftwareSoftware

Other related information technologiesOther related information technologies

Also called:Internet economyInternet economy

New economyNew economy

Web economyWeb economy

The Scope of Traditional Systems?????


20201212 IMSIMS

The Digital Revolution and The Digital Revolution and

the Role of IS the Role of IS The global platform includes these characteristics

A vast array of digitizable productsA vast array of digitizable products

Consumers and firms conduct Consumers and firms conduct financial transactions digitallyfinancial transactions digitally

Microprocessors and networking Microprocessors and networking capabilities embedded in physical capabilities embedded in physical goodsgoods


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The Digital Revolution and The Digital Revolution and

the Role of IS the Role of IS This convergence enables all types of information (data, audio, video, etc.) to be stored, processed, and transmitted over networks to many destinations worldwideWeb-based IS are accelerating the digital revolution by providing competitive advantage to organizations


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INFORMATION SYSTEMSINFORMATION SYSTEMS

ORGANIZATIONSORGANIZATIONS TECHNOLOGYTECHNOLOGY

MANAGEMENTMANAGEMENT

INFORMATIOINFORMATIONN

SYSTEMSSYSTEMS


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Approaches TO Information Approaches TO Information SystemsSystems

SOCIOLOGYSOCIOLOGY

POLITICAL POLITICAL SCIENCESCIENCE

PSYCHOLOGYPSYCHOLOGY

COMPUTER COMPUTER

SCIENCESCIENCEOPERATIONS OPERATIONS

RESEARCHRESEARCH

MANAGEMENTMANAGEMENT

SCIENCESCIENCE

MISMIS

TECHNICAL APPROACHESTECHNICAL APPROACHES

BEHAVIORAL APPROACHESBEHAVIORAL APPROACHES


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Socio-Technical PerspectiveSocio-Technical Perspective

Optimize System Performance:

Technology & Organization mutually adjust to one

another until Fit is Satisfactory


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Contributions of IS Contributions of IS towards modern towards modern OrganizationsOrganizations

Types of Pressures and IS as a Types of Pressures and IS as a solutionsolution


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Business PressuresBusiness Pressures

The term business environment refers to the social, economic, legal, technological, and political actions that affect business activities

Business pressures are divided into the following categories:

Market (economic)Market (economic)

SocietalSocietal

TechnologicalTechnological


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Major Business Pressures & Major Business Pressures & the Role of ISthe Role of IS


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Organizational ResponsesOrganizational Responses

Strategic Planning and SystemsProvide organizations with strategic Provide organizations with strategic advantages, enabling them to:advantages, enabling them to:

Increase their market shareBetter negotiate with their suppliersPrevent competitors from entering into their territory


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Organizational Organizational Responses Responses Continuous improvement efforts

Many companies continuously Many companies continuously conduct programs to improve:conduct programs to improve:

Productivity

Quality

Customer service

Business process reengineering (BPR)Strong business pressures may Strong business pressures may require a radical changerequire a radical change

Such an effort is referred to as Such an effort is referred to as business process reengineering business process reengineering (BPR)(BPR)


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Organizational Responses Organizational Responses

Business alliancesAlliances with other companies, even Alliances with other companies, even competitors, can be beneficialcompetitors, can be beneficial

Virtual corporation—Virtual corporation—electronically supported electronically supported temporary joint venturetemporary joint venture

Special organization for a specific time-limited mission

Electronic marketsOptimize trading efficiencyOptimize trading efficiency

Enable their members to compete globallyEnable their members to compete globally

Require the collaboration of the different Require the collaboration of the different companies and competitorscompanies and competitors


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Reduction in cycle time and time to market

Cycle time reduction—shortening the Cycle time reduction—shortening the time it takes for a business to time it takes for a business to complete a productive activity from complete a productive activity from its beginning to endits beginning to end

Extremely important for increasing Extremely important for increasing productivity and competitivenessproductivity and competitiveness

Extranet-based applications expedite Extranet-based applications expedite steps in the process of product or steps in the process of product or service development, testing, and service development, testing, and implementationimplementation


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Empowerment of employees and collaborative work

Employees given the authority to act Employees given the authority to act and make decisions on their own and make decisions on their own improves improves

Productivity Customer relationship management (CRM)

Empowered sales people and Empowered sales people and customer service employees:customer service employees:

Make customers happy quicklyHelp increase customer loyalty


20201212 IMSIMS

Putting It All Together Putting It All Together

Major concern of today’s companies—how to transform themselves to take part in digital economy

Example:Toys, Inc.Uses intranet for internal Uses intranet for internal communications, collaboration, communications, collaboration, dissemination of informationdissemination of information

Networked to e-marketspaces and Networked to e-marketspaces and large corporationslarge corporations

Corporate portal (Website) for Corporate portal (Website) for communication and collaboration with communication and collaboration with business partnersbusiness partners


20201212 IMSIMS

Transformation of Transformation of OrganizationsOrganizations

Flattening (Need for Agility)Decentralization (More focus on Behavioral Approaches)Flexibility Location Independence (Globalization Pressures)Low Transaction CostEmpowerment (Employee needs to respond quickly)Collaborative Work (More teams are emerging)Overall Performance (Effectiveness)Competitive Advantage


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Information Systems Information Systems ConclusionConclusion

International Environment, International Environment, Latest Trends & Latest Trends & Management IssuesManagement Issues


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Conclusion: Information Systems Model (Paradigm)

System

HardwareSoftware

DatabasesNetworks

Information

Collected,Processed,

Stored,Displayed/ Printed

Transmitted

IS Personnel

Users

Knowledge Management

Decision Support

Alliances &E-Business

DataProcessing

DatabaseManagement

Model by Farhan Mir

Standards/Procedures

AI & Expert Systems


20201212 IMSIMS

Current Current International International EnvironmentEnvironmentLast Decade (Heavy Investment

in IT/IS)

Success & Failure Stories

Our local Industry is gradually Our local Industry is gradually adopting the technologyadopting the technology

IS a normal life necessity

Banks (ATM)Banks (ATM)

Communication & Communication & EntertainmentEntertainment

Government Essentials Government Essentials (Registration, civil (Registration, civil administration)administration)

Continuous improvement & research

The hottest area of academic The hottest area of academic interestinterest

Ongoing Debates ( IT Bubble Ongoing Debates ( IT Bubble burst)burst)


20201212 IMSIMS

New TrendsNew Trends

Media popularity (Hype Factors)IS-related topics in debate

KMKMDSSDSSTele-working/Virtual OrganizationsTele-working/Virtual Organizations

Online Services (Everything going “e-”) (e-Banking, e-Learning and many more)

Information Based Products (Software, Music, Consultancy, Travel Agencies etc.)

New Coming Lot of ProfessionalsIS-Business Relationship

Better Understanding about IT among Businessmen Better Understanding about IT among Businessmen and Graduatesand GraduatesIS based businessesIS based businesses


20201212 IMSIMS

Contemporary IssuesContemporary IssuesIS Theory seems to be still in evolutionPeople/Management a trouble area (Lack of understanding and resistance)Keeping yourself updated (choice of technologies)Investment Analysis for ISInteraction between IT and other functional areasCareer Development For us as Academic participants (Teachers & Students)

Controversial area of study (Hype another Controversial area of study (Hype another factor)factor)Still the most demanded course in field of Still the most demanded course in field of ITIT

Have a look at some debates:http://www.csc.com/features/http://www.csc.com/features/2001/21.shtml2001/21.shtmlhttp://www.csc.com/features/http://www.csc.com/features/2002/22.shtml2002/22.shtml

CEOs from mars and CIOs from pluto


20201212 IMSIMS

Counter StrategiesCounter Strategies??????????? (More Questions than answers)Circumstances change from situation to situation and organization to organizationContinuous search for better IS optionsKnowledge about IS issues is more crucial than having the latest technologyRecommendations

Analysis of the IS decisions will require same Analysis of the IS decisions will require same care and deep thinking as done for other care and deep thinking as done for other business and functional problems/situations business and functional problems/situations or decisionsor decisions

Project Management (perhaps the best Project Management (perhaps the best method)method)


20201212 IMSIMS

ReferencesReferencesCharles Parker, Thomas Case. (2000). “Management Information Systems: Action & Strategy”. (2nd Ed).

Kenneth C. Laudon & Jane P. Laudon (2001). “Management Information Systems: Managing a Digital Firm”.(7th Ed)

James O’Brien. (1998). “Introduction to Information Systems: A Networked Enterprise Perspective”. (2nd Ed).

Chris Woodward (2001), CSC Research Services. Creating Information Systems Harmony(http://www.csc.com/features/2001/21.shtml)

CSC Research Services. CEOs are from Mars, CIOs are from Pluto(http://www.csc.com/features/2002/22.shtml)

mis bba (eve) & (morn) 6 th

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