minniie juneja strategy, process and change management lead · pmo governance leadership coaching...
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Minniie Juneja Cell: +1.206.489.6437 Email: [email protected]
Knowledge & Skills
Strategy Planning
Org Effectiveness & Change Management
Business Intelligence, Analytics and Scorecard Management
Business Processes Improvement
PMO Governance
Leadership Coaching Using Mindfulness Principles
Key Certifications
Intercultural Management University of Notre Dame (2015)
ADKAR Change Management, Prosci Institute (2010)
Strategy and Business Development, American Management Association (2006)
Six Sigma Green Belt, BearingPoint L&D (2005)
Education
Bachelors in Business Information Systems, RMIT University, Melbourne, Australia (2002)
Blog
Huffington Post India
Strategy, Process and Change Management Lead
Highly self-aware and eloquent communicator with strategic mindset valued for authenticity, versatility, thoughtfulness and highly developed inter-cultural stakeholder management skills. Embracing the emerging trends of building trust, staying resilient in the midst of multi-channel digital transparency and agility.
Functional Experience by Industry
IT Software Hardware Services
o Office of Chief Information Officer: Outsourcing Change Strategy
o Organization Re-Design: Centralized to Decentralization
o Global Operations: LOB Change Requests Governance
o Sales Ops: Global Sales, Marketing, Services -Resource Planning
o Sales Ops: WW Incentive Compensation - Process Mgmt.
o Product Dev: S+S Licensing & Pricing Management – Change Strategy
o Marketing: Small Medium Business - Partner Portfolio Mgmt.
o Marketing: Verticals Product Marketing Strategy- Portfolio Mgmt.
o Product Dev: Online Media Product Development – Process Mgmt.
o IT Operations: Procurement Services – SDLC Process Improvement
Financial Services
o Marketing & Operations: Portfolio Management
o Regional Sales: Online Product Pricing and Budgeting Campaign Strategy.
o Business Controls: Customer Legal Contracts Management, T&C
Telecommunication Retail & Integrated Circuits
o IT Driven Company Wide Initiative: Hadoop BI Transformation, using Agile
o Product Management: Waterfall to Agile Process/Org Transformation
o HR: Oracle ERP Solution Implementation
o IT: Microstrategy Business Intelligence Dashboard Support
Social Change Advocacy & Start-Ups
o Alternate Money System Tech start-up: Cross-Culture Partnership Support o Wellness Industry Brand Consulting: Product Dev & Leadership Coaching o Collaborative Consumption: Mindfulness-Based Community Development
Past Client Testimonials available on LinkedIn
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DETAIL WORK HISTORY
[Jan 2010 – Dec 2012; Mar 2015 - Present]
Strategy, Process & Change Management Consultant Healthcare Industry Client, Austin, TX (2016 - Present)
Healthcare IT Transformation My Role: Change Management Consultant Helped the client identify potential internal & external stakeholder adoption strategies for an innovative
Healthcare IT solution. Designed a video-story & info-graphic to market & communicate value proposition to client stakeholders. Managed stakeholder impacts, communication design & risk mitigation (high-medium-low) activities.
Telecom Industry Client, Seattle, WA (2015) Business Intelligence Technology Transformation using Agile Methodology My Role: Change Management Consultant Partnered closely with PMO Governance & executive leadership team to facilitate Business and IT Transformation
due to system changes. Created change management projects roadmap to address 1) strategic alignment 2) executive sponsorship 3) stakeholder readiness management 4) communication 5) business impacts and resistance management 6) employee & customer facing training.
Adopted Agile mythology to convert Change Management Office work-stream into user stories, team structure and trained the teams on Agile roles and responsibilities.
Designed video campaign series to explain BI Hadoop Tech innovation to business stakeholders.
Influenced user community among approx. 3000 employees by hosting monthly lunch & learn events.
Facilitated issues-escalation and risk management with outsourced teams in India.
Measured and monitored Adoption KPIs while integrating status to the executive dashboard
Telecom Industry Client, Bothell, WA (2012) Agile Software Methodology Transition My Role: Change Program & Communications Management Consultant Conducted stakeholder impact & readiness analysis, risk assessment; managed communication activities;
supported steering committee with change-management agenda items & strategic alignment discussions;
Created feedback loop mechanisms for diverse stakeholder groups promoting culture of transparency
Software Industry Client, Redmond, WA (2011, 2010) Office of CIO - Outsourcing & Supplier Management Strategy My Role: Change Strategy Consultant
Helped leadership make the best decision on partnership sourcing strategy & vendor mgmt. processes.
Worked with procurement experts & cross-functional stakeholders to identify potential high-medium-low risks and executed change mitigation & adoption plans.
Software Licensing & Pricing, Business Model Transformation My Role: CMO (Change Management Office) Lead Consultant
Designed Largescale Multi-Year Global Markets Software Licensing Change Readiness Strategy
Developed change management projects roadmap addressing 1) cross-functional executives’ strategic alignment and sponsorship 2) stakeholder management 3) communication management 4) business impacts and resistance management 5) organizational readiness 6) employee & customer facing training.
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Business Solution Customer Service, Global Operations My Role: Change Requests Portfolio Manager Managed a global change-requests portfolio collaborating with regional & country managers addressing release
management needs.
Innovated a new approach using video testimonials to promote product launch & developer community adoption.
[Jan 2013 – Feb 2015] Helping Social-Change Start-ups, Non-profits & SMBs EarthBenign, Austin Based Startup | www.earthbenign.com (2013 - 2015)
Sr. VP, Change & Culture Enablement
Software start-up specializing in supplementary money systems
Monarch Inc, Los Angeles, CA | www.monarchconnection.com (2014)
Social Change Start-up Advisory & Leadership Coaching Communication platforms empowering & educating about Integrative Health Solutions
[Dec 2006 – Aug 2008] Dell Financial Services, Austin, Texas, USA Sales & Marketing Product Dev - Program Manager
Regional Sales & Marketing Portfolio Management Managed multi-dimensional product portfolio & resources consolidating 60+ projects delivering 50% revenue
increase, 30% reduction in operating expenses, improving employee & customer satisfaction by 25%.
Worked with communication, training, HR and OD specialists in the formulation of activities to support process changes and workforce reorganization.
Customer Billing and Invoicing Process Enhancement
Improved billing accuracy from 85% to 97% saving over $4m operational cost by correcting system & process gaps in the payment, billing and invoicing while compensating customers charged incorrectly.
Facilitated workshop and used Six Sigma DMAIC approach to investigate issues, gaps and discrepancies.
Customer Legal Contracts Management, Terms and Conditions Enhancement
Worked with compliance and business controls group to adhere changes to legal and technical documentation in the systems based on ongoing policy changes.
[February 2004 – December 2006] BearingPoint, San Francisco, California, USA Sr. Management Consultant (Microsoft, Yahoo!, HP, Gap Inc.)
ERP Technology Selection & Implementation Feasibility
Helped PMO leader and a team of solution experts to determine best execution approach for a global retailer company's HR Financial ERP technology. Reviewed hardware and software expectations in light of PeopleSoft proposal.
Designed proof of concepts. Documented additional business & systems requirements. From multiple implementation scenarios, helped select a scenario that satisfied the business priorities, application sequencing and rollout feasibility. Designed scenario-based (high risk to low risk) implementation roadmaps, risk management approach and maintained a risk log along with mitigation options. Helped develop and document business case.
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Proposed organizational and governance structure along with resource plan to execute new ERP technology.
Change Governance for Vertical Cross-Industry Marketing Strategy
Documented leadership ideas on changing strategic direction as Vision and Strategy document and PowerPoint deck including Excel spreadsheet detailing the financials and overall business case.
Held weekly meetings with 5 regional leads and 36 projects leads from different countries to document change implications.
Maintained risks and issues log. Held PMO governance meetings administrating statuses & risk-mitigation decisions on various initiatives. Worked with outsourced global Public Relations teams
Global Partner Marketing - Program Management & Governance
Orchestrated portfolio of 100+ global partner marketing programs for content management, value creation analysis, market research, branding, channel optimization, alliances & partner management.
Conducted weekly status meetings with the executives while maintaining Program Scorecard, Metrics, RAID log
Global CRM Strategy Remapping
Customer Intelligence Tool Design: provided insight on scorecard management, data mining, analytics, data warehousing, customer profitability analysis and competitive intelligence.
World Wide HR Compensation Management Process Improvement
Documented as-is & to-be regional (APAC, EMEA, LATAM) annual processes to manage job title creation, roles & responsibility interpretation and compensation structure management by regions
[November 2002 – November 2003] Broadwing Communication, Austin, TX, USA Business Intelligence & Reporting, IT Project Manager Worked with IT Data Warehouse team as a Business Intelligence Analyst. Acted as a liaison between IT and Operations developing data and reports. Provided historical, current and predictive views of business, product and customer operations serving various functional groups such as Marketing, Operations. Used Hyperion, Informatica, Crystal Reports, MS SQL, MS Excel to develop data reports.
Volunteer & Pro Bono Experience
NAMI (National Association of Mental Illness), Redmond, WA | www.nami-eastside.org
Board Director (2016 – Present)
Support non-profit raise awareness, funding and build better community outreach
Project NeuroConscious, Kirkland, WA
Workshop Facilitator (2010 – Present)
Sponsoring MBSR (Mindfulness Based Stress Reduction) coaching solution within communities and corporations for better mental health and emotional wellbeing.
3231 Creatives, Everett, WA | www.3231creatives.com (2014) Collaborative Consumption Program Designer Social venture helping people cultivate skills & talents while supporting local economic development