ministry(( of(communicaons ( e=government(in(russia:(we...
TRANSCRIPT
![Page 1: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/1.jpg)
Ministry of Communica0ons and Mass Media
of the Russian Federa0on
Alexey Kozyrev Deputy Minister of Communica3ons
and Mass Media of the Russian Federa3on
E-‐Government in Russia: we serve to improve people’s life
![Page 2: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/2.jpg)
Goals of e-‐government in Russia
Ministry of Communica0ons and Mass Media
of the Russian Federa0on
Success story: where we stand now
Challenges and new perspec0ves
![Page 3: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/3.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 3 3 E-‐GOVERNEMENT IS EASY
AND USER FRIENDLY
GOALS 2018:
ELECTRONIC SERVICES
POPULATION SATISFIED WITH PUBLIC SERVICES
FROM JULY 27, 2010 ON ORGANIZATION OF PROVIDING SERVICES TO CITIZENS
PRESIDENTIAL ORDER FROM MAY 7, 2012 ON ENHANCEMENT OF STATE GOVERNANCE
N 601 N 210-‐FEDERAL LAW
POPULATION BENEFIT FROM ELECTRONIC SERVICES
![Page 4: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/4.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 4 4
1. E-‐GOVERNMENT SOFTWARE INFRASTRUCTURE
KEY STRATEGY POINTS
.
2. INVOLVE FEDERAL, REGIONAL AND LOCAL AUTHORITIES
3. PUT CUSTOMER IN FOCUS
![Page 5: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/5.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 5 5 E-‐GOVERNMENT WEB PORTAL
IS VERY POPULAR IN RUSSIA
.
§ EASY REGISTRATION FOR INFO-‐SERVICES
§ SECURE E-‐SIGNATURE FOR ESSENTIAL OPERATIONS
§ 100K PUBLIC SERVICES ARE AVAILABLE AT THE PORTAL
§ USER FRIENDLY NAVIGATION HELPS TO LOCATE AND USE SERVICES
![Page 6: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/6.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 6 6 FIRST RESULTS ARE
ENCOURAGING
.
§ USAGE IS GROWING RAPIDLY: 30m USERS
50m APPLICATIONS
1m MOBILE APPS
100m HAPPY HOURS SEP11 APR13
10 000
20 000
30 000
40 000
50 000
60 000
70 000
80 000
90 000
![Page 7: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/7.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 7 7 E-‐INFRASTRUCTURE
SUPPORTS MANY APPLICATIONS
.
§ E-‐PETITIONS INITIATIVE SEND A PETITION AND IF YOU GET 100K VOTES IT GOES TO GOVERNMENT AND PARLIAMENT
§ FEEDBACK ON QUALITY LIKE OR DISLIKE EACH GOVERNMENT SERVICE
§ LOCAL PUBLIC CONTROL SPOT THE PROBLEM, REPORT ELECTRONICALLY, EVALUATE THE RESULTS
§ OPEN DATA AND MANY OTHERS
![Page 8: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/8.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 8 8 GOVERNMENT DATA INTERCHANGE
SYSTEM IS A KEY TO BUILD E-‐SERVICES
AUTHORITIES CAN EXCHANGE STRUCTURED DATA TO PROVIDE ONE-‐STOP SERVICE
Data interchange system (DIS)
XML
Authority 1 Authority 2
HOW DOES IT IMPROVE CUSTOMER EXPERIENCE ?
Authority 3...
XML XML
![Page 9: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/9.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 9
ONE-‐STOP SERVICE
9 ONE-‐STOP SERVICES EXTRA PAPER DOCS ARE PROHIBITED BY LAW
NO MORE NEED TO MAKE CUSTOMER BE A COURIER DELIVERING PAPER DOCS TO AUTHORITIES:
FINALLY I CAN DEAL WITH JUST ONE OFFICIAL !
DIS
e-‐do
cs
@
e-‐do
cs
@
e-‐docs
@
* Federal law #210: Star3ng from 1st July of 2011, the law prohibits authori3es to request from a person any documents that can be obtained from other authori3es.
![Page 10: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/10.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 10 10 DATA INTERCHANGE SYSTEM SPARES
MILLIONS OF HOURS TO CITIZENS
HUNDREDS OF MILLIONS TRANSACTIONS AND THIS IS ONLY BEGINNING:
2010-‐2011 2012 2013
Кредитные организации
ОМСУ
ФОИВ
РОИВ
7 158 par0cipants
§ ALL REGIONS ARE CONNECTED: 1216 REGIONAL AUTHORITIES 5653 LOCAL AUTHORITIES
BANKS, COURTS, PARLIAMENT LOCAL AUTHORITIES FEDERAL AUTHORITIES REGIONAL AUTHORITIES
> 800 M
> 450 M
46 M
2013F 2012 2010-‐2011
§ NUMBER OF DATA EXCHANGE TRANSACTIONS IS BOOMING
![Page 11: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/11.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 11 11 MULTYCHANNEL PROPOSITION AND
UNIFORM CUSTOMER EXPERIENCE
SINGLE SIGN-‐ON
Portal of e-‐ervices
Portals of authori0es
Regional portals
Mul0-‐func0onal centers
Authori0es’ offices
E-‐CHANNELS ON-‐SITE CHANNELS
DATA INTERCHANGE SYSTEM – GOVERNMENT INTEGRATION BUS
BACK-‐OFFICE IT SYSTEMS OF AUTHORITIES
SINGLE ELECTRONIC PROFILE
UNIFORM ON-‐LINE PAYMENTS
TIME SLOT RESERVATION FOR PERSONAL VISIT
SYSTEM FOR PRE-‐LEGAL CLAIMING PROCESS
DATA INTERCHANGE SYSTEM
![Page 12: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/12.jpg)
Ministry of Communica0ons and Mass Media of the Russian Federa0on 12 12 E-‐GOVERNMENT DEVELOPMENT INDEX
OF RUSSIA IS GOING UP
+32 STEPS IN ONE YEAR:
59th place
27th place
This is good result but we s0ll have a lot to improve
2011 2012
+ 32 steps
![Page 13: Ministry(( of(Communicaons ( E=Government(in(Russia:(we ...d-russia.ru/wp-content/uploads/2013/11/Kozyrev_E-government.pdf · Ministry((of(Communicaons (and(Mass(Media((of(the(Russian(Federa0on(Alexey(Kozyrev!](https://reader034.vdocuments.mx/reader034/viewer/2022042420/5f37e8b4754f1548a7534e7b/html5/thumbnails/13.jpg)
Thank you!
Ministry of Communica0ons and Mass Media
of the Russian Federa0on