ministry of state for administrative development e-government program arab republic of egypt the...

Ministry of State for Administrative Development E-Government Program

Arab Republic of EgyptArab Republic of Egypt

The Egyptian Information Society InitiativeThe Egyptian Information Society Initiative

EISI- GovernmentEISI- Governmentfor Government Services Delivery

Presented by: Presented by: Mohamed Sameh BedairMohamed Sameh Bedair

E-Government Program DirectorE-Government Program Director

[email protected]

mailto:[email protected]


The Government of Egypt realizes that:

The development of a strong CIT sector is its key to foster local competitiveness in the global arena.

EISI-Government is a major milestone for Egypt

To bridge the digital divide.To convert to an Information Society.

Access

Hea

lth

Lea

rnin

g

Bu

sin

ess

Co

mm

erce

Cu

ltu

re

Egyptian Information Society

Go

vern

men

t


Government Now Delivers

EISI-Government Program

Transformation


Utilizing CIT to enhance

government readiness to accept

a strong local program and to

smoothly integrate in the global community

Components

Basic infrastructure

New model for service delivery

Back office automation

Economic databases

Vision

Delivering high quality government

services to the public where they

are and in the format that suits

them.

Strategy Harvest

Government gateway

TE online billing

Birth Certificates

ID replacement

College enrollment

Car Lic. renewal

Presentation Summary


Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process

Thus, …ICT is only a tool not an objective in it sown

Customers:Citizens, Business men, Investors, Companies, …

Vision


T he vision is guided by three main principles

Citizen centric service delivery: The program slogan is "government now delivers" which reflects government

intention to develop a one stop shop e-services approach focused at citizen's needs.

Community participation: EISI Government is a project with nation wide impact, thus community participation is

a must. Citizens' demands are constantly being analyzed and reflected, and private/public sector companies are active participants in project's implementation and management.

Efficient allocation of government resources: The project proposes techniques for increasing the level of efficiency of the Egyptian

government. Productivity, cost reduction, and efficient allocation of resources are among the major expected outcomes from project implementation.


• Tailoring government services to meet citizens expectations.

• Creating a conducive environment to investors.

• Availing accurate and updated government information.

• Increasing Government efficiency through modern management techniques and new working models.

• Reducing government expenditure• Fostering local competitiveness

and increasing globalization readiness

Objectives


Components Objectives

Basic Infrastructure ProjectReadiness

(Local and International)

Service Provision ProjectDistinguished services

Attract Investors

Business Process

Automation

Local Governerates

Doc Arch & Mang. ERP

Enhance EfficiencyReduce Expenditure

Readiness(Local and International)

Gov Net

Intranet Procurement

Economic Data Bases ProjectsAccurate Updated Information for

Decision Makers and Investors

Objectives and Components


Government wide initiative not MSAD ownedOutsourcing implementationPublic Private PartnershipEncouraging new models for financingNon-centralizationIncentive programs for adoption and ICT employees…

Policies and Strategies

Citizensا CompaniesInvestorsSuppliers

Service Centers

Networks

Internet

Government Network Firewalls

National Database

Infrastructure

Telephony

(Ministries

E-Signature

Security SpecificationsNetworks Standards

PKI

Doc. Classification & HandlingApplication developmentSpecial service

needs

E-Payment Standards

Bawaba


Challenges and Solutions

No document of standards Draft and Publish Standards

No legal framework to authenticate persons over networks

E-signature law and PKI Infrastructure

Fear of electronic paymentLow penetration of credit cards

No payment tools for simple citizens

Simple e-payment framework

Low ICT readiness of government enterprises

Multinational Contracts

Complexity, overlapping and variety of service providers

Government Gateway


Objectives

Enhancing Egyptian government readiness to accept a strong local program and to smoothly integrate in the global community.

Legal and regulatory : Remote authentication mechanism. Security and privacy issues.

Technological: Lack of unified standards Multiple service providers Isolated communication islands of government bodies.

Culture and economic: Poor penetration of credit cards Inexistence of suitable e-payment method.

challenges

Basic Infrastructure

Project

E-signature and Public Key Infrastructure.

Document of standards.

Simple but comprehensive e-payment framework

Governmentgateway.

Government communication network.



Objectives

Providing timely, customized and

quality measured government services to the citizens and investors through

convenient delivery channels.

Government : Reputation of quality of services. Inconvenience of delivery mechanisms Citizen: Overlap among service providers. Computer illiteracy Low PC and internet penetration.

challenges

Service Delivery

Project

Reengineering services and availing them.

Establishing service centers

Establishing programs to distribute PCs .



Objectives

Increasing efficiencyAnd

reducing expenditure

Reluctance and mistrust of automation.

Inflexibility to modify workflows (wrongfully thinking its

illegal(.

Multiple auditing bodies.

Overlapping authority among government bodies. Adopting new philosophies and practices of modern management.

challengesBack office Automation

Project

EISI-Government ERP

Document management and electronic archiving.

Business processautomation.



Objectives

Providing accurate and updated

information to serve investors and to

support the decision making process.

Reluctance of information sharing among government bodies.

- Security and privacy issues.

Ownership and copyrights issues.

Lack of unified data dictionary and definitions.

challenges

Economic Databases and Decision Support

Project

Creation and update of databases. .

Drafting standards and laws for information sharing,

copyrights, and ownership.



• Legal group E- Signature E-Contracting

Cyber crime

• Technical group Networking

Information security Interoperability Document management PKI Services for special needs

• Financial group e-Payment framework ~

Work Groups


Microsoft, Oracle and IBM Contracts

Government e-readiness


Why an Internet Gateway


Taxes JusticeHealth Housing

www.tax.gov www.health.gov www.justice.gov www.housing.gov

Problems:– Data inconsistency/ Security – Information sharing– Economic cost of implementation.

Scattered - scenario


www.egypt.gov.eg

www.tax.gov www.health.gov www.justice.gov www.housing.gov

RE

Taxes JusticeHealth Housing

MC MC MC MC

DBE

AE

Gateway- Scenario

www.egypt.gov.eg


Integrate with multiple back ends

Connect various platforms

Customer centric interface

Higher security and privacy

Higher return on Investment

Why a Gateway?


Egyptian Bawaba

Business men

Citizens

BrokersPortal

Financial Institutions

Gat

eway

Ministries

Information and services


The future of government services

Inaugurated last January

Represents the new government philosophy in serving citizens.

Service outreach and 24x7 accessibility.


Citizen centric, Investor focused

Customer relation management culture( services at fingertips)

Instead of the traditional government oriented culture

Interface


www.egypt.gov.eg


http://www.egypt.gov.eg

www.egypt.g

ov.

eg


Implementation methodology:

romote

rove concept

rioritize

ilot projects

artners

Deploy

Service Provision


• Information services.• Inquiry services.• Full transaction.• Integration between agencies• Push Vs Pull• Interaction• Personalization based on AI.

Service Levels


Inquiry and payment of Telephone bill

Inquiry of electric bill

Birth certificate

Lost National ID replacement

University enrollment application

Tax and Customs filing follow-up

Car License

…

Harvest?

Currently tackling all 20 EU bench mark

590 Info Services )L1(

29 Query/Transaction Services )L2/L3(


Access:Internet at local call costIT Clubs, Post offices, …PC for every home (affordable PC)

Service ProvisionPart of a complete plan

Telephone

Network

Telephone

Network

IVRSM

S

Citize

ns

GovernmentGateway

Service providers

Service pro

viders

Service providers

Intermediaries

(Post offices..)

The Internet

Call

centers

• Citizens• Businessmen• Companies

Citizens - SMEs


System analysis, Design, and technical support for :

• Financial Systems (Budget-Accounting-Procurement –Inventory)• Administrative systems (Human Resources – payroll)• Document and Information exchange. • Internal workflow.

So far we have achieved the following:

ERP systems: 6 Ministries.

Archiving: 6 Ministers’ offices.

Workflow: over 28 government agencies

Positive impact on the services provision project.

Back Office Automation


Establishing a government network to:

• Secure a smooth flow of information and documents between government bodies.

• Complement the government automation efforts and support the new model for delivering government services.

The government network is designed to:

• Link all government bodies internally through an intranet system, and externally to the internet.

• Ensure efficient utilization of the current telephone network.

.

Government network


Concept: Convenient service to governorates residents

Tools Model Service centerPilots SafagaAlexandria

Governorates


�ِAvailing accurate and updated information to

• Decision makers: To help them in the planning process.

• Investors: To give them a complete vision about the market and the risks and returns expected.

• Government: Easy and secure data exchange.

.

Economic Databases


Economical Social

Direct1-3% savings in procurement =

20-60M L.E.

Utilizing 0.5% of dead inventory =

200M L.E.

Savings from 100K transactions on line =

9 M L.E.

IndirectIncrease local demand on ICT

New jobs

Less traffic

…

Services

Better environment

Less interaction of employees and public!

Return on Investment


True Challenges!!

It is very easy to get two computers to talk to each other …

Try to do the same with government employees and government agencies !!

OH


Where are we?

OH

Step 4 )four( on a very long road …But for sure it would have been longer if we did not start

When will the program end?We hope by 2007 we have remarkable achievements but the cycle of progress never ends …


Conclusion


EISI-government is strongly emerging with a clear vision, a mission statement, and well defined achievable objectives.

The policies that the program pursues encourage community participation, public-private partnership, cooperation between government bodies, human resources development, and quality assurance.

Conclusion


The technical infrastructure for EISI-Government allows for the operation of different applications, and ensures legal and regulatory readiness to utilize this infrastructure.

The business process that the Egyptian e- government

program follows depends on three axes: The new model for service delivery. The back office automation for government bodies. The creation and update of economic databases.

Conclusion


The program is challenged by:The lack of a remote authentication mechanism,Several challenges related to automation and work flow,Accessibility challenges,Challenges related to the quality of government services.

Conclusion


The program proposes a set of projects to counter these challenges:

The basic infrastructure project accessibility, and authentication.The service provision project quality of government services.The back office automation project automation and workflow.The economic databases project higher levels of transparency, and better vision for investors and decision makers.

Conclusion


Thank You

For more information please visit

http://www.egypt.gov.eg

or contact us at

[email protected]

[email protected]

[email protected]

OH

ministry of state for administrative development e-government program arab republic of egypt the...

Documents

eisi government

egyptian government

government of egypt

government efficiency

government readiness

government expenditure

government intention

government services