mindsets matter: the neuroscience of leading change - · pdf file ·...
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Mindsets Matter: The Neuroscience of Leading
Change
Terri Egan, Ph.D., Pepperdine University Suzanne Lahl, M.S.O.D.
SyncUp Leadership Group
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Mindsets Matter Workshop
• Examines neuroscience behind the tendency to “go with what you know”
• Presents ways to grow agile mindsets
for change in fast-paced, complex environments
SyncUp Leadership Group
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Dr. Dan Siegel 2010
Mind
Brain Relationships
Triangle of Well Being – 3 aspects of energy and information flow
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Dr. Dan Siegel – MINDSIGHT, 2010 , pg. 15
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What do we mean by MINDSET?
Our habits of mind, both conscious and unconscious, that shape our reactions and behavior.
For better and for worse.
SyncUp Leadership Group
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SyncUp Leadership Group
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What’s Above & Below The Waterline?
Conscious
Unconscious
SyncUp Leadership Group
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How We Think We Lead Change
Conscious
Unconscious
SyncUp Leadership Group
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How We Think People React to Change
Conscious
Unconscious
resistance
fear
habits
SyncUp Leadership Group
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The Reality: We Are All Underwater
Conscious
Unconscious
resistance
habits untapped potential
patterns emotions drives
intentions plans
SyncUp Leadership Group
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Over 90% of our behavior is driven by our unconscious motivations, values, assumptions, beliefs and habits.
SyncUp Leadership Group
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No surprise that sustainable change is elusive.
SyncUp Leadership Group
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Our mindsets are underdeveloped and
overwhelmed.
SyncUp Leadership Group
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The Challenge
Our brain is wired to love simplicity, similarity, stability &
security.
Our brain is wired to love similarity, stability, security and
novelty on our own terms.
SyncUp Leadership Group
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Complex Environments are Full of Wicked Problems
SyncUp Leadership Group
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All LEAN activities are impacted by MINDSETS.
SyncUp Leadership Group
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Could mindset growth strengthen the foundation of
LEAN transformation?
Lean Enterprise Institute
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HABITS of MIND
What’s the LEAN process for eliminating non-value added
habits of mind?
SyncUp Leadership Group
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Solution:
NEUROPLASTICITY
SyncUp Leadership Group
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How Do We Grow Our Mindset?
Desire Education Applied Learning Rapid Prototyping Data
SyncUp Leadership Group
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The SyncUp4 Model for Developing Mindsets
SyncUp Leadership Group
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Step 1: Use your attention to
change your brain, reclaim focus and build relationships
Dynamic Attention
SyncUp Leadership Group
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Brain Power Inquiry
1=almost never and 5=almost always
• I schedule my most complex tasks when I am alert.
• I have a strategy for reducing anxiety when I am under pressure.
• I regularly unplug from technology to recharge myself.
• I refrain from multi-tasking.
SyncUp Leadership Group
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SyncUp Leadership Group
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SyncUp Leadership Group
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SyncUp Leadership Group
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The Neuroscience of Dynamic Attention
Mindful awareness changes the brain, boosts immunity & increases well being. Multitasking as an act of arrogance. Your prefrontal cortex (executive function) is fragile.
SyncUp Leadership Group
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One action I will take to increase:
• my own dynamic attention • dynamic attention for my
team/group SyncUp Leadership Group
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Step 2: Use the power of emotions, inspiration, intuition, and health to thrive as a LEAN
leader
Whole Person Integration
SyncUp Leadership Group
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S-P-I-N-E Dimensions
Spiritual Physical Intellectual iNtuitive Emotional
SyncUp Leadership Group
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Whole Person Inquiry 1=almost never & 5=almost always
S - I feel part of a community at work.
P - I use the signals my body sends me as information to change my behavior.
I - I regularly challenge my own thinking.
N - I count on my intuition to help me make decisions.
E - I process emotions to gain insight. SyncUp Leadership Group
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Whole Person (SPINE)
Reflection
What do I value, what do I ignore?
SyncUp Leadership Group
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Spiritual Sense of meaning, purpose & community at work.
SyncUp Leadership Group
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Physical Manage well being & energy, use body as signaling system.
SyncUp Leadership Group
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Intellectual Comfort with complexity and ambiguity – systems thinker.
SyncUp Leadership Group
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iNtuitive See patterns in unrelated data; source of creativity and insight.
SyncUp Leadership Group
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Emotional Recognize emotions as information, regulate emotions, attune to self and others.
SyncUp Leadership Group
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Emotions Drive Behavior
Because thinking serves at the pleasure of emotion, emotional maturation provides the foundation for the quantum leap from intelligence to wisdom.
Louis John "Lou" Cozolino, Ph.D. Professor of Psychology, Pepperdine University
SyncUp Leadership Group
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SyncUp Leadership Group
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SPINE Integration Impact – Feeling connected to self and others – Focus – Resilience – Accountability – Tolerate ambiguity – Regulate emotions – Agile – Well-being
Siegel, (2010)
SyncUp Leadership Group
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Step 3: Step back, assess the situation, incorporate new insights and take action.
Strategic Clarity
SyncUp Leadership Group
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Remember…..
More than 90% of what motivates us is under the waterline.
SyncUp Leadership Group
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Leadership Behavior Patterns
Pick one pattern that describes you: • Works hard • Maintains high standards • Action oriented • Takes strong stands • Seeks harmony
SyncUp Leadership Group
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The Case of Helen
‘Works Hard’ Pattern
Lack of EMPATHY for self and others
SERVE others no matter what
SyncUp Leadership Group
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The Neuroscience of Strategic Clarity
We have 100’s of biases that operate automatically. Understanding how your mind and brain interact can help you mitigate those biases.
SyncUp Leadership Group
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Experience Neural Firings
Unexamined patterns over time become
Ruts
What Fires Together Wires Together
SyncUp Leadership Group
(Hebbs)
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SyncUp Leadership Group
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Become a COAL investigator –
• Biases • Unprocessed memories • Stories from your past • Assumptions • Roots of resistance • PATTERNS that derail us
SyncUp Leadership Group
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Strategic Clarity Checklist How to keep from being derailed by our patterns:
• Recognize triggers • Reset - time out • Tune into whole person • Check out history (narrative) with
pattern • Think of wiser response • Experiment with new behavior SyncUp Leadership Group
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Step 4: Harness radical accountability and compassion. Increase engagement, inspire
innovation and free up capacity. Authentic Collaboration
SyncUp Leadership Group
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Most people at work, even in high-performing organizations, divert considerable energy every day to a second job that no one has hired them to do: preserving their reputations, putting their best selves forward and hiding their inadequacies from others and themselves. We believe this is the single biggest cause of wasted resources in nearly every company today. Kegan, Lahey, Fleming, Miller, HBR (April 2014)
SyncUp Leadership Group
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SyncUp Leadership Group
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Procurement Team
Leader Maintains high standards
Guessing Frustration Fear
SyncUp Leadership Group
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The Neuroscience of Authentic Collaboration
The brain is a social organ. The quality and nature of our relationships regulate fear, anxiety and stress. The ability to change our behavior is optimized in the context of familiar and caring relationships.
SyncUp Leadership Group
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Authentic Collaboration checklist for LEAN leader
• See self as coach or mentor • Implement frequent “feeling
huddles” – start with check-in, end with check-out –Team use SC checklist –No technology –Allow time
SyncUp Leadership Group
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Mindsets Matter!
SyncUp Leadership Group
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Could mindset growth strengthen the foundation of
LEAN transformation?
Lean Enterprise Institute
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Mindsets Matter Presentation References
– Begley, S. (2007) Train your mind change your brain: How a new science reveals our
extraordinary potential to transform ourselves, Ballantine Books – Cozolino, L. (2008) The healthy changing brain: Sustaining attachment, attaining
wisdom, Norton Press – Cameron, K., & Quinn, R. (2011) Diagnosing and Changing Organizational Culture.
Jossey-Bass. – Doidge, N. (2007) The brain that changes Itself: Stories of personal triumph from the
frontiers of brain science, Viking Press – Doidge, N. (2015) Remarkable discoveries and recoveries from the frontiers of
neuroplasticity, Viking Press – Kegan, R. & Lahey, L. (2009) Immunity to change. Harvard Business School Press – Lahl, S. & Egan, T. – Lieberman, M. (2013) Social: Why Our Brains Are Wired To Connect, Crown – Petrie, N. (2011) Future trends in leadership development, Center for Creative
Leadership white paper – Rock, D. (2009) Managing with the brain in mind, Strategy+Business, Autumn 2009,
Issue 56 – Siegel, D. (2010) Mindsight: The new science of personal transformation, Bantam – Siegel, D. (2007) The mindful brain: reflection and attunement in the cultivation of well-
being, Norton
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SyncUp Model Resources
• Terri and Suzanne’s Blogs for Entrepreneur Magazine – http://www.entrepreneur.com/author/terri-d-egan-
and-suzanne-lahl • Short article describing the SyncUp 4 Capabilities
Model – http://gbr.pepperdine.edu/2012/11/bridging-the-
complexity-gap/
• Leader Case Stories – http://syncupleadership.com/leader-stories/