mindpearl suva - fiji islands overview and photos presented to delta air lines 27 march 2015
TRANSCRIPT
Mindpearl Suva - Fiji Islands Overview and Photos
Presented to Delta Air Lines
27 March 2015
Mindpearl Suva, Fiji Islands
• Mindpearl Suva opened it’s doors in 2009
• Suva, Fiji offers a high quality and cost efficient English language alternative to offshore locations such
as India and the Philippines
• Fiji was a British colony until 1970 hence all education is provided in English from the age of five
• The neutral accent with native English-speaking, workforce is easily understood by all our clients in
Australia, USA, Canada and the UK
• Suva also has the benefit of a well-developed robust infrastructure which provides links through fibre
optic cable connections and satellites to the rest of the world
Brands Serviced from Suva-Fiji
Mindpearl Suva – Fiji Photo Library
As an international multilingual contact centre, we know that our staff, and the relationships we have with our clients, are our greatest and most valuable
assets. Because of this, we work tirelessly to embody our clients brands. We call this client experience: Our people, your brand.
Fiji the Perfect Location
Fiji won the Offshoring Destination of the Year 2014 by the European Outsourcing Association (EOA)
Our People
Our people create a warm, friendly customer experience in an unscripted environment
Our Training Rooms
We believe that to be successful at achieving maximum value from outsourcing, we need to invest in retaining key skills within the industry
Our Suva-Fiji Centre
• Staff Canteen• Company provided
Staff Meals• Internal and
External Breakout Areas
• Internet Café• Volleyball court• Table Tennis • Gym
Our Suva-Fiji Centre
Providing staff with 24/7 transportation to and from our contact centre ensuring that staff are safely transported and punctual
Our Community Projects
Building awareness in youth about career possibilities: Mindpearl staff helped build homes for families in need: Supporting the Breast Cancer victims in Pinktober: Donating gifts for Christmas to Homes of hope. These are a few of the most recent community projects run by Mindpearl
Our Culture
Theme days, social groups and Mindpearl sport teams keep our employees engaged and proud to be a part of Mindpearl
Why Suva Fiji?
Robust infrastructure
Readily available educated English-speaking workforce
Reduced operational costs
Easily assessable
Business friendly environment
Quality service delivery
