mikrotik mum dallas 2016 brian horn wisp tracon...
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MikroTik MUM – Dallas 2016
Brian Horn – WISP TRACON LLC
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Engineer – BSEE
MikroTik Certified Consultant and Trainer
WISP TRACON LLC
◦ Partner with Andis Arins
◦ Solutions Training and Consulting Company
Winters Broadband LLC
◦ California based WISP
◦ Founded 2002
Copyright 2016 - WISP TRACON LLC 2
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Request for Service
◦ Get customer details
◦ Schedule installation call
Installation
◦ Install CPE
Where? Can you deliver service?
Support
◦ Service calls
Demarcation Point
What equipment do you support?
◦ Problem resolution
Truck roll?
What do you charge?
Copyright 2016 – WISP TRACON LLC 3
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The service was installed, the customer was happy, then you get a support call
◦ Service is not working
◦ Service is slow
◦ Service is intermittent
Streaming video buffers
◦ New device is not working
◦ Unable to access camera from Internet
◦ No service in a section of home
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Service is not working
√ CPE online?
√X Customer device connected to CPE?
Service is slow
√ Speed/Quality of customer connection?
? Customer bandwidth utilization?
New device is not working
√ Other devices working?
√ Customer problem
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Unable to access camera from Internet
√ Port forwarding configured on CPE?
√ Customer problem
No service in a section of home
√ Customer problem
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Tell customer issue is with his home network
◦ Unhappy customer
◦ Likely to consider alternative options
Provide support for his home network
◦ How many different types of equipment are you going to support?
◦ Does the equipment have the necessary diagnostics?
◦ Are you going to make money doing it?
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Request for Service
◦ Determine customer requirements
◦ Field Test
◦ Service plan with upgrade potential
◦ Installation work order
Copyright 2016 – WISP TRACON LLC 8
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Request for Service
◦ Determine customer requirements
◦ Field Test
◦ Service plan with upgrade potential
◦ Installation work order
Installation
◦ Install CPE
◦ Do bandwidth test, log results
Copyright 2016 – WISP TRACON LLC 10
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The biggest bandwidth utilization application
NetflixThe Internet download speed requirements and recommendations for playing movies and TV shows on the Netflix web site are as follows:
0.5 Megabits per second - Required broadband connection speed
1.5 Megabits per second - Recommended broadband connection speed
3 Megabits per second - Recommended for SD quality
5 Megabits per second - Recommended for HD quality
25 Megabits per second - Recommended for Ultra HD quality
Wide array of video streaming services
◦ Netflix, Amazon, Hulu, YouTube, HBO, CBS, …
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Residential Services◦ Asymmetric service
◦ Entry level option at 1.5 Mbps
◦ Upgrade path to 25 Mbps
◦ Month to month contract
Business Services◦ Symmetric service
◦ Speeds up to 100 Mbps
◦ 1 to 3 year contract
Features◦ No data caps
◦ 90% CIR
◦ Static IP address
◦ Low latency
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Sell customer a router which you manage
◦ Router Features
Diagnostic tools
Learning curve
◦ Remote Access
Eliminate truck rolls
Minimize support time
◦ Annual Fee
Additional revenue
Reduced operating costs
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Copyright 2016 – WISP TRACON LLC 14
hAP ac lite
wAP ac
cAP mAP 2n
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Introduced managed router service in 2011
◦ MikroTik router
Was RB751 now RB952, cAP, wAP & mAP
74% of subscribers
RouterOS device – same as Data Center and Towers
Extensive diagnostics
◦ Incentives
No charge speed upgrade
Managed service
Firewall
Port forwarding
Bandwidth control
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Can you access the managed router?
◦ Connected clients?
Specific device not working?
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Specific device not working?
Is it being assigned an IP address?
Can you ping it?
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Wireless client?
Signal strength?
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Wireless client?
Check the log
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Bandwidth utilization? (3:30am)
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Bandwidth utilization?
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Bandwidth utilization?
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What bandwidth is the subscriber’s service
◦ Download/Upload
◦ 3/.768, 6/1.5, 12/3, … Mbps
Is it being fully utilized
◦ By who?
◦ Download/Upload?
Solutions
◦ Upgrade subscribers service speed
Additional revenue
◦ Limit bandwidth to a device (TV – video streaming)
Assign static IP
Implement queues
Copyright 2016 – WISP TRACON LLC 24
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Service is slow - Wireless connected client?
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Service is slow - Wireless connected client?
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Service is slow
◦ Wireless Interference
Signal strength?
Interference?
Wireless printer
Satellite TV service
Home router
Tethered device
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Unable to access camera from Internet
◦ Connected? IP address?
◦ Configure port forwarding
No service in a section of home
◦ Additional router/s
◦ Large complex homes can required 4 to 5 wireless Aps
◦ Additional router configured as a repeater forming a mesh network when cabling is an issue
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Remember you have full control over the router
◦ Enable/Disable interfaces
◦ Extensive diagnostics
Bandwidth test
Ping
Torch
Packet sniffer
Trace route
Graphing
If subscriber wants to use his own router, offer a managed service – turn of the wireless interface
◦ Turn it on when necessary to do diagnostics
Copyright 2016 – WISP TRACON LLC 29
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Focus on your goals, optimize your resources
◦ Do it right first time, do not cut corners
Document your network
◦ Focus on your strengths
◦ Standardize on equipment
◦ Get your staff trained
◦ Use consultants when necessary
Increase your revenue
◦ Reduce truck roll, focus on remote support
◦ Additional revenue from router sales and support
◦ Reduce the number of support staff required
Copyright 2016 – WISP TRACON LLC 30
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The Solutions Training and Consulting Company