Mihi (Greeting)Mihi (Greeting)

My mountain is TaranakiMy mountain is TaranakiMy river is WaitaraMy river is WaitaraMy canoe is TokomaruMy canoe is TokomaruMy ancestor is Te WhatitiriMy ancestor is Te WhatitiriMy subtribes are Ngati Te Whiti & PukerangioraMy subtribes are Ngati Te Whiti & PukerangioraMy tribe is Te AtiawaMy tribe is Te AtiawaI am Spencer LilleyI am Spencer LilleyI greet you today as a proud member of my peopleI greet you today as a proud member of my peopleThank you all for your welcome todayThank you all for your welcome todayI honour the skyfather & our earthmother and to all our I honour the skyfather & our earthmother and to all our

ancestors who made our presence here today possibleancestors who made our presence here today possibleI offer a greeting that yearns for peace and good will to I offer a greeting that yearns for peace and good will to

mankind for ever & evermankind for ever & everI greet you all againI greet you all again

Reference and Information Reference and Information services delivery for Māoriservices delivery for Māori

Spencer LilleySpencer LilleyKaihautu MāoriKaihautu MāoriMassey University LibraryMassey University LibraryNew ZealandNew Zealand

OverviewOverview

Description of MāoriDescription of Māori Māori at Massey UniversityMāori at Massey University Massey University LibraryMassey University Library Services offeredServices offered Issues & challengesIssues & challenges

MāoriMāori Indigenous peoples of New ZealandIndigenous peoples of New Zealand 15% (643,977) of population15% (643,977) of population 80% live in urban areas, 66% live in North Island80% live in urban areas, 66% live in North Island Youthful population base median age = 22.7 Youthful population base median age = 22.7 Whānau (family), hapu (sub-tribe) and iwi (tribe)Whānau (family), hapu (sub-tribe) and iwi (tribe) Identity linked with kinship and the environmentIdentity linked with kinship and the environment Te reo Māori (Māori language) official languageTe reo Māori (Māori language) official language Tikanga Māori (Māori protocol) guides cultural Tikanga Māori (Māori protocol) guides cultural

practicespractices Dominate negative statistics – unemployment, Dominate negative statistics – unemployment,

mortality, educational failure, imprisonment, etc.mortality, educational failure, imprisonment, etc.

Massey UniversityMassey University

22ndnd largest out of 8 NZ universities largest out of 8 NZ universities 35,000 students (head count)35,000 students (head count) 21,000 (Equivalent Full time)21,000 (Equivalent Full time) 4 main campuses4 main campuses

• Auckland, Wellington, Palmerston NthAuckland, Wellington, Palmerston Nth• Extramural (Distance Education)Extramural (Distance Education)

Five collegesFive colleges• Business, Creative Arts, Education, Business, Creative Arts, Education,

Humanities & Social SciencesHumanities & Social Sciences

Māori students @Māori students @Massey UniversityMassey University

Largest provider of university education to Largest provider of university education to MāoriMāori

3,000 students of Māori descent3,000 students of Māori descent• 79% undergraduates79% undergraduates• 21% postgraduates21% postgraduates

66% students studying via distance 66% students studying via distance educationeducation

Highest enrolments in humanities & social Highest enrolments in humanities & social sciences and businesssciences and business

High attrition rate between 1High attrition rate between 1stst & 2 & 2ndnd year year

Māori staff @Māori staff @Massey UniversityMassey University

40 academic staff members40 academic staff members 35 general & ancillary staff35 general & ancillary staff Divided across campuses & collegesDivided across campuses & colleges Not all in Māori specific positionsNot all in Māori specific positions Not all fluent & knowledgeable in Not all fluent & knowledgeable in

Māori worldMāori world Variety of experience & qualificationsVariety of experience & qualifications

Services offeredServices offered

Reference queriesReference queries Information literacy classesInformation literacy classes

English & te reo Māori optionsEnglish & te reo Māori options Research consultation serviceResearch consultation service

• Aimed primarily at postgraduatesAimed primarily at postgraduates Research project adviceResearch project advice

• Collaboration with researcher/s on Collaboration with researcher/s on external contractsexternal contracts

Specialist collectionsSpecialist collections

Challenges & issuesChallenges & issues

Reluctant users of the library & its Reluctant users of the library & its servicesservices

Need to be seen & to participate in Need to be seen & to participate in Māori communityMāori community

Information literacy concernsInformation literacy concerns Expectations differExpectations differ Distance students hard to reachDistance students hard to reach Digital divide issuesDigital divide issues