migration vers windows 8.1 : retour d'expérience chez microsoft it

Infrastructure, communication & collaboration

Migration vers Windows 8.1 Retour d'expérience Microsoft IT

Frédéric Lavarde, PMPSnr IT Manager, MS France & MSI

Microsoft France

[email protected]

NOTEZ LES SESSIONS 2014 ET TENTEZ DE GAGNER DES CLAVIERS ET DES BONS D’ACHAT DE 25€ ET 50€ !*

*Jeu gratuit sans obligation d’achat. Règlement déposé auprès de la Société Civile Professionnelle Raynald PARKER et Raphaël PERROT, Huissier de Justice associés. Détail des lots et du règlement disponible en cliquant ici.

Directement via l’url: http://notes.mstechdays.fr

Sur le site mobile http://www.mstechdays.fr

Ou en flashant les QR codes présent à l’entrée de chaque salle

http://download.microsoft.com/documents/France/TechDays/2014/Reglement-Jeu-Notez-vos-sessions-28-1-2014.pdf

http://notes.mstechdays.fr/

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#mstechdays Infrastructure, communication & collaboration

Microsoft as a « real » CustomerPotential Similarities• Security, Cost Reduction,

Compliance and Privacy are our Top Priorities

• Too much work, too little time, often reactive

• The Challenge of Consumerization of IT

• The Cloud Imperative• IT Business Alignment,

Prioritization and Partnership

Potential Differences• Being Microsoft’s First and

Best Customer• Software deployment more

than once• High Target for Security

Attacks• A Company of 95,000 CIO’s• Self Service Model, majority

are technical & administrators


The Microsoft IT Environment

92k Users on Office 365 Exchange

115Modern Apps Developed

300k System Center managed devices

193kUsers

96ksmart phones sync via EAS

513Site locations (113 countries)

11%LOB apps run in PaaS today

1m+Devices hit the Microsoft network

210kSharePoint Sites in the Cloud

1,100+LOB apps managed by IT

4.5m Remote connections/ month

50%MSFT employees on Yammer

6.6mLync calls/month

> 70%Hyper-V

17kSurface Pro and RT devices on the network

Enterprise First & Best Program

12kPersonal devices managed with Windows Intune


Key Deployment Focus AreasPlanni

ng

Deployment

Security Hardware Image / Test

IT Easy HelpdeskApps / Patch

Deployment

Line of Business

Applications LOB

CompatLOB

CreationApp

Inventory

User Readiness

Awareness NSAT Videos Dogfood Central

Supportability


FTEs ICO2 ~ 3.7k … ICO1 ~ 1.6k … Mobile ~ 13.5k Total ~ 18k FTEs ~ 77k

User Profile AssessmentCorporate Campus

Low bandwidth Internet Connected Office (ICO2)

Corp Net Connected via tunnel

Products file share only

Mix of Wired and Wireless Native Connection

When Mobile – DA and VPN

Good bandwidth

Internet or ICO1



Always Mobile - DA and VPN

Metered Networks -possible poor bandwidth

Internet or ICO1



Always Mobile - VPN to control network usage

Good bandwidth

Corp Net Connected

WDS, OSD, and Products file share

Mix of Wired (WDS & OSD) and Wireless (Products file share) Native Connection

When Mobile - DA preferred solution

MobilePlanning


Application Compatibility Testing• New “Open” Testing

Model• Windows 8 Release Preview• 5-week test cycles• VMs continuously available,

self-service• Resulting in increased number

of unique apps tested during test window and improved efficiencies of testing program

Product Unique AppsWindows Vista 454Windows 7 241Internet Explorer 8

248

Internet Explorer 9

313

Windows 8 / Internet Explorer 10

356

Product Unique AppsWindows Vista® 188Windows 7 98Internet Explorer 8

94

Internet Explorer 9

115

Windows 8 / Internet Explorer 10

291

Average number of unique applications tested per 5-week test cycle

Total number of unique applications tested per Windows deployment program

Readiness


Windows 7 Install Experience

Hardware Compatibility

Software Compatibility Data Migration Network Install

User-driven by reviewing software compatibility on website

Primary solution: in-place data migration

Users needing to migrate using USB or server shares is a self-driven solution using Windows Easy Transfer in Windows Backup or manually coping files

User-driven by reviewing options on website

Use f12 for WDS

Copy image from server share and install locally

Remote users must make a remote connection into corporate office, copy down image, and install locally

User-driven by reviewing hardware compatibility on website

Remote Domain Join and Provisioning

User-driven, multistep process requiring VPN connection, join the domain, and multiple reboots

f12Planning


Windows 8 Communications

HighlightsVideosWork Smart Guides and Tips & Tricks

Modern MSIT Dogfood Emails & Site

Ads, Promos & Social Microsoft Mobi Tags

Readiness

14 Online Promos (MSW & ITWeb)

ITWeb Dogfood Site

21 Social Promos and Tips & Tricks

1 Field IT KitModern-Style Dogfood Emails

2 Dogfood Central Tiles

Work Smart Guides (17)

Videos (3)

http://academy/docstore/repository/Forms/Enterprise%20Video%20Document%20Set/docsethomepage.aspx?ID=83322&FolderCTID=0x0120D52000CC7E599E2EF0C8419A8C36D0A954669E00C7C69E28B386254A9F136E918C9482E1&List=a4220a9a-cb32-4c40-8e33-ceb36b19e935&RootFolder=/docstore/repository/38403735-8653


WorkSmart


• Leveraged the Field IT Managers at Microsoft sites around the world to test, support, and promote deployment at a local level.

• Made marketing materials available to sites so they could reuse or localize the content and incorporate it into their local promo channels

• Increased local visibility by allowing Field IT Managers to personally send email invitation to install Release Preview to users at their own sites.

• Delivered event kit to Field IT to help business groups adopt new technology through organized launch events.

• Provided guidance for using the formal communications and responding to user questions in a way that is consistent with product messaging.

Windows 8 Global ReadinessReadines

s


#mstechdays

DEPLOYMENT METHODS AND TOOLS

Deployment Security


Image Deployment Goals

Make images efficient

Make install easy

Make replication quick

Remove install hurdles and reduce complexities. Enable all users to install, even over the Internet.

Target install time of 30 minutes, including data migration.

Reduce replication time from several weeks to 3 days Enable broad adoption

Leverage Microsoft tools and technologies

Deployment


Windows 8 Image ArchitectureImage Delivery

Microsoft IT Image

Branding

MDT LTI / UDIOptional

Applications

Settings

Drivers Payload

Maintenance Scripts

In Place Data Migration

Base.wimUnatten

d.xml

QFEs / Patches

Boot Drivers

Modern Apps Office

IT Service Apps

WDS

USB

OSD

Factory Image

IT E

asy

Azure

Deployment


Image Replication

MSIT Image PacketizeReplicateReassemble Process

Deployment

Image: single base image with 5–6 GB install WIM.

Process: packetize into smaller, 100 MB files, replicate, and reassemble.

Result: Replication time went from several weeks to 3 days.


Image Replication Topology

200+ Sites with variousnetwork connections

25 Servers in 4 Regional Data Centers

Replication backboneInfrastructure

1Master Server

4 Hub Servers

20 Replication Servers

211 Branch Office Endpoint Servers

Deployment


New Windows 8 Security Features

Measured Boot or Remote Health Attestation

Virtual Smart Cards

BitLocker Preprovisioning

Network Unlock

Secure Boot

Remote Domain Join

Security


Windows To Go Windows To Go is a full Windows 8 desktop that boots and runs from a BitLocker protected USB flash drive, the Windows To Go workspace. This scenario is popularly known as an “OS on a stick”.

Devices


#mstechdays

SUPPORT MODEL

Supportability


Support for Windows 8MSIT provides these self help resources to users installing and using Windows 8. These resources were updated on a regular basis and included most issues and fixes in progress. They encouraged users to review the materials for answers.

– Windows 8 Work Smart Guides– Application compatibility results– Frequently Asked Questions

The new http://pointers site enabled users to participate in the Windows 8 dogfood conversation. The site is monitored by Windows 8 and Internet Explorer 11 experts and fellow dogfooders. It allows users to ask questions, solve problems, submit a bug, and work together.

Microsoft IT Helpdesk support was available when self-help and community help resources did not provide the answers. Users could:.

Call your local HelpdeskVisit a local Tech Link

Supportability

http://pointers/


HelpdeskEarly DogFood adoption metrics

Supportability


http://pointersSupportabilit

y


#mstechdays

USER EXPERIENCE

Tools UX


IT Easy InstallerTools

démo

Design/UX/UI#mstechdays Infrastructure, communication &

collaboration

IT EASY INSTALLER DEMO


IT Easy Installer Start FeaturesTools


IT Easy Installer ExtrasTools


Data Migration Tools

Microsoft IT Easy Data Mover (Recommended, Automated)Included in the Microsoft IT image for all installation methodsMoves data and settingsAdds only about 15 minutes to the installation

Microsoft IT Enhanced Data Mover(Customizable)Run this stand-alone tool before and after installing Windows 8. Can add a few hours to the installation process, depending on how much data you have and your system performanceMoves data only, or data and settingsCleans all partitions and moves your dataCan move data from one client system to another, or from a server system to a client system, or vice versa

Tools


Microsoft IT Enhanced Data Mover ArchitectureTools


Data Protection with Windows File HistoryTools


IT Data BoxTools


Windows 7UserExperience

UX


Windows 8 User Experience

UX


#mstechdays

WINDOWS 8.1 UPGRADE


• The majority of users at Microsoft are already running the Windows 8 operating system.

• To help drive a rapid rate of adoption, Microsoft IT wanted to deploy Windows 8.1 with these goals in mind:– Easy for users to initiate– Reduced complexity by leveraging capabilities provided natively in the

Windows update process:– Preserving all user data, settings, and apps with no customization or

configuration required– Easy for IT to deploy, manage, and support

Situation


•Enterprise (Volume License)•Windows 8.1 deployment is supported by Microsoft System Center 2012 Configuration Manager (including Service Pack 1* and R2).

From Windows 8 to Window 8.1

Home

Microsoft System Center

Configuration Manager

Windows Store Microsoft System Center

Configuration Manager

Software Center

* Support for Windows 8.1 in Cumulative Update 3 for System Center 2012 Configuration Manager Service Pack 1.

PushPull


•Done

User experience at Microsoft

ClickClick


#mstechdays

RESULTS

UX


•Successes:• 22,000 installations

during Windows 8.1 Preview

• 97% installation success rate

• On track to exceed 80,000+ installations by general release

• Help desk calls reduced by 48%

Remediating failures:

• Windows Setup walks users through remediation of known issues, including:• Disk cleanup• Updating drivers and

software

• Self-guided remediation through FAQs

Win 8.1 success and remediating failures


Concl

usi

on

Microsoft IT deployed the Windows 8 and Internet Explorer 10 Release Preview to over 28,000 systems with more than 21,000 unique users globally in the first few weeks of deployment.Planning

Readiness

Deployment

Tools

Supportability

LOB Adoption

A new, open testing model and use of Agile Labs enabled Microsoft IT to increase their capacity for testing LOB application compatibility.

Targeted user profiles reduced the size and number of images required for deployment.

New communication channels provided consistent messaging and prepared Microsoft users for the Windows 8 deployment worldwide.

Streamlined images and improved replication process reduced image replication from several weeks with Windows 7 to three (3) days for Windows 8.

New and innovative tools such as IT Easy Installer and the IT Enhanced Data Mover improved the overall user experience.

New and innovative support channels empowered users, increased user productivity, and captured broader product feedback.

Scenario


#mstechdays

Q & AMerci


• Additional content on Windows 8 and Internet Explorer 10 can be found on:– Windows 8 Release Preview http://windows.microsoft.com/en-US/windows-8/release-preview – Windows 8 and Internet Explorer for Developers http://msdn.microsoft.com/en-US/windows/– Internet Explorer 10 Test Drive http://ie.microsoft.com/testdrive/– Dev Center for modern style apps

http://msdn.microsoft.com/en-us/windows/apps/br229516.aspx

• Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com– Microsoft IT Showcase Webcasts http://www.microsoft.com/howmicrosoftdoesitwebcasts– Microsoft TechNet http://www.microsoft.com/technet/itshowcase– Compatibility testing whitepaper

http://download.microsoft.com/download/4/e/8/4e8c1b99-54f1-4be7-8e9b-78024015848d/LOBApplicationCompatibilityTesting_TWP.doc

– How Microsoft IT Manages a Private Cloud for Microsoft Research & Development http://technet.microsoft.com/en-us/library/jj161012.aspx

For More Information

43

http://windows.microsoft.com/en-US/windows-8/release-preview

http://msdn.microsoft.com/en-US/windows/

http://ie.microsoft.com/testdrive/

http://msdn.microsoft.com/en-us/windows/apps/br229516.aspx

http://www.microsoft.com/howmicrosoftdoesitwebcasts

http://www.microsoft.com/technet/itshowcase



http://technet.microsoft.com/en-us/library/jj161012.aspx

© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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