Henry Ford

Phone: (561) 229-2267Email: certifiedtechnician101@gmail.com

Objective: Network Operations Center Manager

Previous Experience

Employer: Verizon Communications

February 2015 to Present to Cell site Manager Pembroke Pines, Miami

Position: NOC Technician

Key Achievements: Monitored Implemented and repaired Cisco Pes (Public Edge Router)

Nexus 7ks and other Central Office Equipment

Cisco 400 Series Fabric Upgrades Card

Employer: Fair point Communications

August 2014- February 2015 (Manchester, New Hampshire)

Position: NOC Technician

Key Achievements:

OC-3 & 48, Fuse access Panels; Performed cut over, cross connects, installation testing & troubleshooting DWDN, SONET

Monitored Implemented and repaired Cisco wireless, network switches, routers, and firewalls (5505s and 5510s)Proficiency in: Ethernet, TCP/IP, HTTP, SMTP, NTP, QoS, SNMP, ACS/TACACSExperience with VoIP and Video protocols of media delivery: SIP, MPEG4, H.264Data Transmission Captures using WiresharkWorked with BGP, OSPF & EIGRP ( WAN Sonnet Ring Topologies)

I also monitored alarms, built Trouble Tickets in Remedy, Dispatch out, Disable and Renable Lightspan for Card Swaps, provisioning, Ip Subnetting (via Solarwinds)

Application Expertise: Adtran Total Access, ALU 5526 AMS, ALU Naviscore Fast Packet & OCD, Calix, CMS, Ciena CatenaView, Ciena Waveflow, Dataview, DSL Test Tool, Echovault, Infovista, Lotus Notes,M6, Motorola AXSvision, Netcool, NGN Jumbox, NGN Workflow Managemnt, Putty Connection Manager, NMA, Proviso, PTS, Redback Netop, Remedy OS3, Secure Escort, Tellabs Panorma, DSC Operations Portal.

Contract Network Operations Center

Morgan Stanley

February 2014 – July 2014 (6 months) Pierrepoint Plaza, Brooklyn NY

Key AchievementsCollaborated with project managers, financial clients and customers to implement new network designs and switching build-outs for North American banks, clients, offices and brokerage houses. Interacted with ISP’s to build, design and test fault-tolerant WAN/BGP fractional T3 circuits. Internal change control procedures facilitated to make changes to the Spanning-tree network, and adjust bandwidth levels and to implement the redesign of the current network at the request of Morgan Stanley Network Operations project managers. Tasked with the management and the reallocation of IP address space and network hardware resources for new offices and decommissioned sites. Tasked with creating Xcel spreadsheets of (BOM’s)/Bill of Materials to construct a comprehensive list of parts, items, assemblies and sub-assemblies to support build-outs of the Morgan Stanley network.

VLAN and LAN trunking management with Cisco Catalyst series 2900, 3560, 4507 and 6500 series switches for existing Morgan Stanley clients and new customers.Configured customer site routers with 802.1q sub-interfaces for VLAN connection with Cisco 3925 embedded switch/router.Resolved dual-homed BGP routing issues for Morgan Stanley neighbor connections to the ISP.Configured DSU interface bandwidth levels to T3 circuit’s to facilitate bandwidth requests made by Morgan Stanley project managers and customers.Configured GLBP redundancy on Cisco hardware for Morgan Stanley IP redundancy.Design additions to the Morgan Stanley Network using Microsoft Visio.Upgraded software for Cisco Access Control Servers (ACS 5.5) deployed at Morgan Stanley client sites. IP address allocation using LINUX for Morgan Stanley sites

Pyrasquare IT Consulting Incorporated

February 2012 – December 2013 (1 year 11 months) Brooklyn, New York

Position: NOC Manager

Responsible for the entire OAM&P (operations, administration, maintenance & provisioning).

Acted as primary interface with 3rd party service providers in establishing interface agreements, escalation process.

Supports the deployment of Advanced Services for Residential and Commercial HSD (High Speed Data) and telephone offerings. This includes value added services like; VPN’s home networking, dynamic DNS, Tiered Data Services.

Interviewed, selected, trained, and directed assigned staff, providing regular performance feedback and coaching, ensuring a productive staff

Key Achievements as a Technician for Pyrasquare:

UMTS/LTE/3G/4G/Data Center Virtualization project for Tier 1 Telecommunications carrier. On site senior network engineer contracted to project manage the redesign of 7 client sites and upgrade 6 cable networks to 6 T1 circuits.

Configuration of ISL trunk connections and VLANS with Cisco Catalyst 3560 stackable switch bundles.Installation of Nexus 2000 FEX (Fabric Extenders) with EoR (End of Rack) Platform.Troubleshooting of Cisco 801 routers for external e-mail server connections.Wireless WLAN design consultant for wireless connections of client offices.Integration of 3Com/Netgear L2 switches with Cisco hardware for small customer sites.Tasked with creating and implementing VPN connection structure with NETGEAR/Cisco ASA5505.Tasked with daily monitoring of all client network devices.Tasked with overseeing SSL certificate updates to Windows/IIS servers for clients.Tasked with design of category 6 wiring infrastructure for client sites.Tasked with WLAN survey and installation of WLAN AP’s for clients and customers.Tasked with the design, maintenance and management of all T1 customer circuits.Maintained upkeep of APC power/batteries for electrical power distribution of medium and large sites.

IP Network Operations Center

Edelman

August 2011 – September 2011 (2 months) Manhattan, New York

Key Achievements: Contracted as an onsite network engineer for the New York City public relations firm. Troubleshooting of Juniper and Cisco NEXUS data center switch issues, increased server farm port capacity with Juniper virtual chassis EX series switches.

Hands on configuration and installation 5 Juniper SSG 140 firewalls for IPSec.Cross platform IPSec Configuration between Juniper SSG/Cisco ASA.Hands on configuration, and troubleshooting of 4 Juniper SSG 520 firewall for IPSec.Hands on configuration and installation of 10 Juniper SSG 5 firewall for internet client connection.Distribution of Juniper firewall configuration updates using Juniper Network Services Module 2008.2r1.Configuration of Cisco Nexus 10K Series Switch for data center connectivity and SPAN operation.

IP Network Administrator Contractor

Regeneron Pharmaceuticals

February 2011 – May 2011 (4 months) Tarrytown NY

Key Achievements: Contracted as a network engineer for the Tarrytown data center and campus extension project for new campus locations. Resolved all campus extension switch configuration issues, performed Wireless site survey and placement of AP’s.

Resolved LAN Spanning-Tree Protocol issues with the Cisco Catalyst 4510 switches.Configuration and installation of line cards for the Cisco Catalyst 6509 data center switches.Daily troubleshooting of Wireless LAN connectivity issues with Cisco Wireless Control System.Created Wireless user credentials for Cisco WLAN connectivity.BGP AS path prepending configuration and troubleshooting.

IT Manager

WORLD FOOD ASSOCIATION NOC Manager

June 2007 – September 2011 (4 years) West Palm Beach Florida

Key Achievements:

Managed technical staff necessary to support the Advanced Services Infrastructure, including, Regional Data centers, Local Data centers, Collocation centers and the Managed IP Network.

Assisted in the development of method and procedures related to the Advanced Services Infrastructure for HSD and Telephone, including Systems and Network Elements such as, security, DNS, network monitoring, disaster recovery, IP management, network inventory, email, documentation, support tools and various provisioning systems.

Provided core support involving technical research & design in selection of vendors, service providers, products and services used in the Advanced Services Infrastructure, including creating specification requirements and test plans.

Supports the transition of HSD Services to Advanced Services Infrastructure in acquisition scenarios, including planning and integration of OSS (Operational Support Systems) into existing HSD infrastructure, reconfiguration of network elements and supporting technical field personnel.

Provides budgeting support for HSD, Telephone and VOD related technical aspects involved with the Advanced Services group.Contracted as a network engineer in a team of 7 to complete ISP data migration project to relocate 900+ RCN customers to the new RCN BGP AS. Upgraded ARIN IP prefix information. Documentation and verification of BGP configuration and new IP prefix scopes.

Additionally:Configured Border Gateway Protocol for Cisco 7600 series modular routers.Configured Border Gateway Protocol for Cisco 6500 series routers.Verified customer public IP address prefix information using the ARIN database.Upgraded customer public IP address prefix information using the RAD database.IPSec Tunnel/IKE Configuration with Cisco ASA 5505 for external connections.Coordinated with client resources to relocate public IP block/address space. BGP ASN path configuration with Cisco 7600 series routers.Configured BGP prefix-lists for client extranets and intranet devices.

Resolved BGP routing table volume issues with BGP.Resolved BGP advertised route issues.

(Open) 1 project

ISP Border Gateway Protocol Routing Migration

Contracted as a network engineer to relocate 900 RCN ISP connections and 10,000 users to the new BGP AS. Upgraded ARIN IP prefix for new customer networks. Documentation and verification of BGP configuration and new IP prefix scopes.

QWEST

January 2003- May 2006

Job Title: LRAC

Responsibilities: Build and Design Circuits for Telephony and Data for Phoenix, Nevada, Colorado mass markets.

U.S.West

Central Office Technician

1998- 2003

Job Title: 3EES -5EES Frame Technician for Tucson Arizona

Responsibilities: Managed the Infrastructure of the Central Office

1996-1998

Job Title: POTS Technician

Responsibilities: Installed and maintained home telephone circuits ……back when people had home phones.

Education:

MBA- University of Phoenix- 2006

BA- Christian Studies - 2004

BS- Software Engineering -2012

Certifications: CompTIA, Network+

Previous CCNA -2009

Skills:

I can build, modify and implement programs in .Net C# and J2EEI am proficient in Network Design (thick thin clients) with most topologiesWebsite Design with CSS and HTML 5

Technical skills:

-Network Management- SNMP, Cisco Works, Kiwi-cat, -Platforms - Cisco IOS(11.x, 12.x), PIX IOS(6.x, 7.x), CAT-OS UNIX, LINUX, -Operating systems - Windows XP, NT, 2000, 2003 -Programming language –Java, J2EE, .NET, C# , C++, HTML, CSS and Javascript -Routing Protocols - RIP, IGRP, EIGRP, OSPF, IS-IS, BGP,HSRP, VRRP & GLBP -Infrastructure services - DHCP, DNS, SMTP, FTP, TFTP -LAN technologies - Ethernet, Fast Ethernet, Gigabit Ethernet, & 10 Gigabit Ethernet, -Port- channel, VLANS, VTP, STP, RSTP, 802.1Q -WAN technologies - Frame Relay, ISDN, ATM, MPLS, leased lines & exposure to PPP, DS1, DS3, OC3, T1 /T3 & SONET

PROFESSIONAL CERTIFICATION:

CCNA

Key Responsibilities handled: -Working on PIX (506, 515, 525, 535), ASA (5505/5510) Firewalls. -Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA(TACACS+ & RADIUS) -Dealt with monitoring tools like network packet capture tools like Wire-shark, etc. -Installation, Configuration and Administration of Windows Servers 2000/2003, Active Directory, FTP, DNS, DHCP, TFTP, Linux OS under various LAN and WAN environments -Migration of existing IPSEC VPN tunnels from Pre-Shared key to Certificate -Network Redesign for branches/Campus Locations. -Changing both the voice and data environment. -Replacing branch hardware with new 2851 routers and 2960 switches. -Performing security audits of perimeter routers, identifying missing ACL’s -Troubleshooting of complex LAN/WAN infrastructure including routing protocols EIGRP, OSPF & BGP -Lab testing & validation prior to implementation of Nexus 7K, 5K & 2K connecting to blade servers -Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation -Configuring network access servers and routers for AAA Security -Documentation and change control -Worked on troubleshooting of complex LAN/WAN infrastructure -Administration of Cisco 11.x and 12.1 versions -Monitoring all Cisco equipment’s using Cisco Works -Involved in SNMP Network management. -Working on various scanning and Sniffing tools like Ethereal -Upgrading and backups of Cisco router configuration files -Implementing