Business Intelligence Solutionsfor Healthcare Providers

MOBILE INTELLIGENCEMOBILE INTELLIGENCE

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Leader in Business Intelligence for Over 20 Years

Business Intelligence (BI)

The process of transforming raw data into meaningful information to enable more effective business insight and decision-making

MicroStrategy, Incorporated (NASDAQ: MSTR)

• Founded in 1989

• Leading independent business intelligence software vendor

• Over 1 million business users at over 3,000 organizations

• Direct operations in 42 cities in 23 countries around the world

• Over 50 patents pending or issued

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Leader in Business Intelligence for Healthcare Providers

8 of the 10 Top Global Healthcare Companies use MicroStrategy

MicroStrategy Supports Over 200 Healthcare Companies Worldwide

• TheAdvisoryBoardCompany• AlertLifeScience(eMR)• AmerisourceBergen• BCMinistryofHealth• CanadianInstituteforHealthInformation• CancerCareOntario• ConsortiumHealthPlans• CVSCaremark• EuropeanMedicinesAgency• FraserHealthAuthority• IMSHealth• MedAssets• NationalInstitutesofHealth• Novation• Premier,Inc.• SaintElizabethHealthCare• Scott&WhiteMemorialHospital• Solucient• SDIAnalytics• SuncoastSolutions• TheUniversityofTexas,M.D.AndersonCancerCenter• VisitingNurseServiceofNewYork• WakeMedHealth&Hospitals

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Healthcare Provider Customer Success Stories

Benchmarking for Hospitals to Assess Relative Performance and Improve Processes

Premier Inc. operates one of the leading healthcare purchasing networks and the nation’s most

comprehensive repository of hospital clinical and financial information. Premier currently uses

the MicroStrategy Business Intelligence Platform™ to offer its member hospitals compara-

tive healthcare information services to help drive performance improvements. MicroStrategy

supports a wide range of Premier data applications, including ClinicalAdvisor™, a clinical

efficiency and quality performance benchmarking application. Hospitals use ClinicalAdvisor to

access critical performance measures against comparative benchmarks to help make data-

driven decisions to improve processes and performance in their organizations.

Improving Patient Flow.Accessing Critical Data for Grants and Clinical Studies

Dana-Farber Cancer Institute is a principal teaching affiliate of the Harvard Medical School and

is among the leading cancer research and care centers in the United States. Dana-Farber will

use MicroStrategy for its clinical operations reporting application, which will be used by clinic

managers, nurses, disease program administrators, and schedulers to improve their ability to

manage patient flow through clinical areas, reduce wait times, optimize clinical processes like

pharmacy dispenses and medical records management, and monitor staffing levels. Clinical

research assistants, statisticians, doctors, and clinical researchers will use the MicroStrategy-

based clinical research reporting application for insights into data that will help them write

research papers and grants, identify patients for clinical studies, and better understand

treatment outcomes.

Identifying Trends in Quality of Care for 3.3 Million Home Care Visits Annually

Saint Elizabeth Health Care is a Canadian not-for-profit charitable organization with a team

of approximately 4,000 health professionals that deliver 3.3 million home care visits annually.

SEHC plans to use MicroStrategy’s Dynamic Enterprise Dashboards™ and reporting capabilities

to monitor key performance indicators tied to the organization’s corporate strategies. SEHC’s

leadership, including vice presidents, managers, and supervisors, plans to use the dashboards

for greater insights into clinical, client, and administrative data. With MicroStrategy, SEHC

personnel can quickly identify trends in the quality of care across all programs and caregivers.

DANA-FARBERCANCERINSTITUTE

Using MicroStrategy Mobile to Reduce Hospital Supply Costs Significantly

Founded in 1998, Novation is the leading health care supply contracting company for more

than 25,000 members of VHA Inc. and the University HealthSystem Consortium (UHC), two

national health care alliances, and 5,500 members of Provista, LLC. Based in Irving, Texas, Nova-

tion acts as the supply contracting company for VHA and UHC member organizations to help

them manage and reduce supply costs. In July 2010, Novation delivered VHA PriceLYNX to VHA

members, a price bench-marking application for the iPhone and iPad. With the app, member

hospitals have a clear view of their supply chain on-the-go, as well as graphical snapshots of

pricing information hospital buyers need to make smart purchases. After a year in use, VHA

members have realized an average annual savings of more than $4 million per facility.

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Healthcare Provider Customer Success Stories

Flexible Reporting for Cost-Containment Solutions

Formed in 1976 and based in Tampa, Fla., PMSI-Tmesys is the one of the nation’s leading

providers of cost-containment solutions for pharmacy and specialty services in the workers’

compensation and catastrophic injury markets. PMSI-Tmesys clients can generate user-

friendly reports on medications prescribed to a particular claimant, top-prescribed drugs, top

dispensing pharmacies, and payer-specific savings, among other criteria. Using MicroStrategy,

the users have the flexibility to drill down into the data, analyze it, export it, customize it, and

present it in a number of different ways. Previously, PMSI-Tmesys clients received monthly

reports via e-mail, with little control over the frequency and appearance of the reports.

Offering Transparency intoMedicare Spending Data on 40 Million Hospital Admissions

The new information dashboard recently launched by the Centers for Medicare & Medicaid

Services (CMS) is powered by MicroStrategy. The new CMS dashboard offers an exciting tool

in support of President Obama’s initiative for transparency and open government. In addition

to providing the American public with detailed insights into Medicare spending, the dashboard

data can be used by government and industry to assess health care policies, improve the

management of health care, and identify areas for change. With data from over 40 million

Medicare hospital admissions, the dashboard enables the public to view the relationships

between cost and volume of Medicare admissions by State, starting in January 2006. Every

month, the data will be updated with nearly one million more admissions.

Improved Planning, Lowering Emergency Wait Times By 18%

Cancer Care Ontario, a non-profit government health care agency is piloting MicroStrategy

mobile for planners and decision makers. Summary system-level performance information

delivered to key stakeholders enables them to make planning and funding decisions that

ultimately improve the lives of patients. Working closely with government, CCO has been able

to reduce emergency wait times by 18% since 2008.

Enhanced Visibility Into Financial, Operational, and Clinical Performance

The Advisory Board Company is the leading worldwide health care research and professional

services firm serving more than 2,600 hospitals and health systems. The Advisory Board

provides multiple, hosted business intelligence applications, each focusing on a distinct area

critical to hospital margin and clinical improvement and each leveraging the Advisory Board’s

deep industry expertise. There are currently thousands of individual users – from CFOs to

business analysts – accessing the applications on a daily basis.

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Solutions for Healthcare Providers

Improve Your Financial Health With Billing, Cash, and Remittance Analytics

Financial leaders in most health systems struggle to

understand the factors contributing to revenue leakage.

The variance between gross and net revenue can be

staggering. Forecasting cash flow and estimating financial

reserves on accounts receivable is a daunting task without

strong reporting capabilities in place. CFOs and revenue

cycle leadership must be on the same page to monitor

and analyze the financial metrics that contribute to

net revenue.

With MicroStrategy’s business intelligence platform

harmonizing your billing, cash, and remittance data,

you can monitor and forecast financial performance more

effectively. Mobile dashboards allow your executives to

stay in touch with recent developments in the revenue

cycle at all times. Physicians can be included in the

dialogue as they can share a secured view of their

own financial performance. What-if scenarios can help

leadership understand the impact of contractual or

process improvements.

Revenue Cycle Intelligence

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Solutions for Healthcare Providers

Leverage Your EHR Data for Meaningful Use and More

The attention currently focused on electronic health

records (EHR) is largely driven by the financial

incentives associated with ARRA and HITECH for the

meaningful use of an EHR by 2015. However, hospital

leaders and healthcare providers are finding that

achieving meaningful use can be complicated if the

analytic tools within their core EHR systems are not up

to the task. Moreover, many hospitals have more than

one EHR, rendering the embedded meaningful use

reporting capability less valuable because it is not able

to integrate data from other systems. With that in

mind, Lancet Healthcare Solutions and MicroStrategy

have developed a meaningful use solution that

provides healthcare organizations with reports and

highly visual dashboards that provide an at-a-glance

view of where they are and where they need to be to

achieve meaningful use.

In addition to monitoring outcomes and evaluating

progress on meaningful use goals across their

organization, executives and physicians can also

leverage their integrated EHR data for quality of care,

pay for performance, and patient safety initiatives.

Pay for Performance, Meaningful Use

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Solutions for Healthcare Providers

Understand Channel Value, Usage, and Optimization

Care management programs are created to

appropriately manage health resources and improve

member wellness. Health plans, or health insurance

payers, need to understand how to measure the

processes of care, how these processes impact the

outcomes of care, and how both of these match up

to the number of resources being consumed.

Successful care management programs depend

on a health plan’s ability to connect data across

organizational boundaries and turn it into actionable

insights for employees tasked with launching care

management programs.

The Care Management application integrates data

from member healthcare encounters to establish

coordination and integration of care delivery

programs. It provides a single source of member

health data regardless of geography and delivers

on member expectations of an integrated health

care experience.

Care Management

In addition, the Care Management app provides health plan management a view into the

effectiveness of care management programs. Users can quickly analyze:

• Program Identification and Stratification

• Outcomes and ROI measures

• Program Adherence

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Solutions for Healthcare Providers

Engage Your Patients with Mobile Apps and Quality Scores

The measurement and publication of hospital and

physician quality scores is here to stay. Patients are

growing more savvy as consumer-directed health plans

are forcing them to consider the cost of their elective

healthcare decisions. Specialized apps, which compare

physicians based on quality scores and clinical outcomes,

provide insight to patients and ultimately affects their

decisions. Take control of the market by engaging

members with mobile applications, including “find a

doctor” capabilities. These physician locator tools can

include cost and quality scores embedded in a geo-spatial

view inside the app.

MicroStrategy’s Hospital Quality Comparison application

utilizes quarterly data, as published by the U.S. Dept of

Health and Human Services (DHHS), and provides analysis

of US hospitals across three areas:

• Standards Compliance

• Outcomes of Care

• Patient Experience

Users can quickly find hospitals near them, see their latest

scores, and compare hospitals at a state and national level

to become more informed healthcare consumers and

improve the quality of their care.

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The MicroStrategy Difference

The MicroStrategy Platform is Uniquely Suited to Meet the Complex and Varied Needs of the Healthcare Industry

The MicroStrategy Difference

MicroStrategy Healthcare Solution Map

Physician/ Hospital Solutions Planning Solutions Execution Solutions

Patient Solutions

Procedure Cost Forecasting

Find a Doc

Health Risk Assessments

Research & Trials

Wellness Programs

Social Networking

Personal Health Records

Hospice & Long Term Care

E-Billing

Patient Education

Accountable Care Organization

Appointments & Scheduling

Nurse Call Center

Patient Sat./ Surveys

Patient Portal

Visiting Nurse Service

Electronic Medical Records

Supply Chain AnalyticsReferral Management RAC & AppealsMeaningful Use

ReportingMedicare Cost Reporting Billing & Collections

Clinical Research Fraud & Abuse DetectionHealth Info Exchange

Budgeting & PlanningContract Management Grants & FundingMedication

Reconciliation

Surgery AnalyticsAccess to Care/ Com. Benefit

Revenue Cycle AnalyticsDoctor Quality Reporting Labor Force Optimization Quality & Safety

Corporate Solutions

GAAP Financial Reporting

Regulatory / Compliance

Enterprise Risk Management

Real Estate PlanningCorporate

Performance Management

HR / ITPR / Investor

RelationsAccounting

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Why Do Tier One Healthcare Providers Turn to MicroStrategy?

Only MicroStrategy Meets the Unique Regulatory, Privacy, and DataVolume Requirements of the Healthcare Industry

on the fastest, most robust BI platform...

Industrial StrengthHigh Performance Delivered Even at

the Highest Scale

Non-stopOperations

In-memoryPerformance

HighestScalability

CompleteSecurity

to complete any type of analysis...

All Styles of BIEvolving Requirements Fully Supported Out-of-the-Box

PredictiveAnalytics

Dashboards

Reporting

Alerts&Monitoring

Analysis

when and where you need it.

All InterfacesInformation Delivered Where

and When Users Need It

Mobile

Card Home

Welcome Joyce L. Fowler

Consolidated Balance:

See card details1 card close to limit

Next Payment Due:Due Date:

$ 6,798.11$ 1,699.53

April 15, 2010

Summary as of April 1, 2010

PayBill

7 charges in this periodLarge Charges

Spend by expense category

Rewards Information

Special offers just for you

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Channel Overview

Web

Catalog

<15k0

20,000,000,000

450,000,000

400,000,000

350,000,000

300,000,000

250,000,000

200,000,000

150,000,000

100,000,000

50,000,000

0

40,000,000,000

60,000,000,000

80,000,000,000

100,000,000,000

15k-25k 25k-50k 50k+

50+

Total Visits

Top Buyers

Request Visits

Under-drivenPurchases

Offer-drivenPurchases

16-25

25-35

35-50

Off-Price Stores

Traditional Full

Price Stores

Trend and per-Channel Ranking Current, Last, Last Year’s Quarter

City

Location Income

<15k

15k-25k

25k-50k

50k+

<15k

15k-25k

25k-50k

50k+

3.92%

3.92%

3.93%

3.79%

3.00%

3.09%

3.00%

2.99%

54.34%

54.32%

54.25%

47.79%

39.69%

39.67%

39.67%

36.45%

Current Conversion % Other Conversion % Other Trend

Rural

Series: Repeat VisitsCategory: 20092Value: 348,604,353

Series: WebCategory: RevenueValue: 186,810M

Desktop

January 6, 2006

Page 1 of 2

Web

Printers

6/15/2009

Turn large amounts of complex data into a single

version of the truth...

All Data SourcesAccessing All Enterprise Data

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The Platform for Healthcare Business Intelligence

MicroStrategy’s Extensive Platform Experience Conveys Directly to Mobile BIThe MicroStrategy platform is built on one unified, organically-

developed architecture. This platform provides a number of critical

capabilities to ensure that it is truly enterprise-class:

Rapid Development and Deployment using WYSIWYG point-

and-click design in the MicroStrategy integrated development

environment.

High Scale and High Performance across user scale, data scale,

and application scale on the fastest, highest performing business

intelligence server.

Economies of Scale as the system grows with the minimum

number of IT personnel and the fewest servers.

‘Write once, run anywhere’ Flexibility from a single service-

orientated architecture to satisfy multiple devices and clients

without additional integration or device-specific translation.

Openness and Extensibility via MicroStrategy’s SDK and

extensive library of APIs.

Secure Data Access Model designed to provide robust data

protection using a full range of technologies and security models.

Comprehensive Administrative Control consistent with

mission-critical system operation.

Unmatched Analytical Power against entire data warehouses

using data mining, predictive, statistical, financial, and

mathematical analyses.

MicroStrategy Mobile Business IntelligenceFASTER TO DEVELOP – Quickly design apps that offer a superior user experience, knowing that infrastructure code such as

networking, security, data management, and sensor integration is already built-in.

NO CODE REQUIRED – Customize the look, feel, and behavior of your app using an array of finely-designed, iPhone-optimized

displays and controls. MicroStrategy’s intuitive point-and-click interface makes configuration easy.

EASIER TO MAINTAIN – Accelerate deployment of new apps and stream app updates with the MicroStrategy Mobile application

platform, so users always have easy access to the latest, most up-to-date information.

Browser

email

Desktop / Laptop Mobile

Full Spectrum ofDeveloper Tools

Full Spectrum ofAdmin Tools

MicroStrategy

Web

MicroStrategy

Intelligence Server

MicroStrategy Transaction Services

MicroStrategy

MobileWeb

Professional

DesktopDesigner

EnterpriseManager

CommandManager

ObjectManager

IntegrityManager

Architect

Databases TransactionalApplications

WebsiteContent

CubeDatabases

SDK

Office

xx

x

Portals

x

Windows iPad

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BlackBerryiPhone

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Mobile Intelligence for the iPhone®, iPad®, and BlackBerry

Native App Experience

Purpose-built, workflow-driven apps that quickly and

easily guide users through their data to discovery,

analysis, or decision. Apps fully leverage mobile device

capabilities, including the multi-touch interface,

sensors (GPS or camera), communications (voice,

email, text), and more.

Enterprise Grade

Designed to deliver the higher levels of performance

and scalability demanded by mobile apps.

MicroStrategy delivers in-memory, multi-level caching,

ROLAP analytics, robust security, easy extensibility,

and comprehensive administration features designed

for enterprise deployments.

Fast to Develop

Fast, code-free app development via MicroStrategy’s

metadata-driven, point-and-click paradigm. Build rich,

interactive BI apps in just days. Speed deployment

by building once and deploying across platform to

iPhone, iPad, BlackBerry, browsers, Microsoft Office,

or portals.

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Visualize Patterns and Trends in Your Data

Time Series

Visualizations

An Extensive Library of Graphs

BubbleChart BoxPlot

BarandLineChart

AreaandLineChart

WaterfallChart

3DBarGraph

Histogram

GanttChart

RadarChart

LineChart

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CameraSnapbarcodestouseasinputsforyouranalysis

Visual Information

Trackmedicationsandmedical supplies

Scanpatients’ identification andallergy information

Usevisualinformationinyouranalysesortoshare with patients and colleagues at the point of care

Capabilities Finally Made Possible with Mobile Technology

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Act on Information

From Insight to Action

Monitoring your organization’s performance

in the palm of your hand is a powerful

business capability. Interacting with

that information to approve requests,

submit orders, change plans, and capture

information at the moment of insight takes

that power to a new level.

MicroStrategy Transaction Services lets

people act on business information from

a mobile device such as the iPad and

iPhone, as well as from a dashboard on

any web browser.

MicroStrategy Transaction Services™

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Empower Your Staff to Take Action on the Move

Reviewallbusinessitemsrequiringyour

action

Deny requestsatthetapofabutton

Approve requestsbasedoninformation

presented

Reassessongoingrequestsbyaskingthe

requestorformoreinformation

Move Forward. Request Management in Real Time.

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Partners in Healthcare Provider Solutions

Strong Partnerships with Over 200 World-Class Providers

System Integrators

Applications

Database / Technology

Found from websiteModify PMS

PMS 200 RedPMS 424 Gray

The Data Virtualization Gold Standard

The business intelligence experts.

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What MicroStrategy Customers are Saying: The Buzz

Reducing Hospital Supply Costs with MicroStrategy Mobile

Hospitals, under constant pressure to offset declining margins and shrinking reimbursements, now have mobile access to continually retrieve and monitor important information on supply prices, and also compare that price to market trends. From the perspective of the buyer, more actionable information means speedier analytical decisionstoservepatients,improveoperationalefficiencies,andimplement new savings opportunities. The more information a hospital has access to, the more power it has to make decisions that improve the bottom line.

- Novation

Helping Hospitals Reach Top Tier Performance

Our research shows that top performing organizations separate themselves from their peers by their ability to quickly diagnose the root cause of recurring problems and issues and spend time not on diagnosis but on driving to solutions. Our business intelligence membership programs -- which include our distinctive business intelligence tools on MicroStrategy’s platform as well as our best practice research and domain expertise to drive ongoing improvement -- really help our member hospitals reach and maintain the top tier of performance.

- The Advisory Board

Better, More Insightful Research In the Fight Against Cancer

Through our “iPort” application, powered by MicroStrategy, Cancer Care Planners, clinicians, and physicians across the province have access to a variety of standard reports which allow them to better understand cancer mortality/survival rates and projections, new causes of cancer, preventive oncology support, cancer research, quality performance, and guideline concordance. The system is enabling our personnel to deliver better, more insightful research and a higher level of care for our patients.

- Cancer Care Ontario

Actionable Information to Provide Phenomenal Care

With actionable information, our leadership will be able to better understand root causes, exceptions, and trends to help us continually improve operations to ensure performance excellence and phenomenal care.

- Saint Elizabeth Health Care

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CopyrightInformation

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PatentInformation

Thisproductispatented.Oneormoreofthefollowingpatentsmayapplytotheproductsoldherein:U.S.PatentNos.6,154,766,6,173,310,6,260,050,6,263,051,6,269,393,6,279,033,6,567,796,6,587,547,6,606,596,6,658,093,6,658,432,6,662,195,6,671,715,6,691,100,6,694,316,6,697,808,6,704,723,6,741,980,6,765,997,6,768,788,

6,772,137,6,788,768,6,798,867,6,801,910,6,820,073,6,829,334,6,836,537,6,850,603,6,859,798,6,873,693,6,885,734,6,940,953,6,964,012,6,977,992,6,996,568,6,996,569,7,003,512,7,010,518,7,016,480,7,020,251,7,039,165,7,082,422,7,113,993,7,127,403,7,174,349,7,181,417,7,194,457,7,197,461,7,228,303,7,260,577,7,266,181,

7,272,212,7,302,639,7,324,942,7,330,847,7,340,040,7,356,758,7,356,840,7,415,438,7,428,302,7,430,562,7,440,898,7,486,780,7,509,671,7,516,181,7,559,048,7,574,376,7,617,201,7,725,811,7,801,967,7,836,178,7,861,161,7,861,253and7,881,443.Otherpatentapplicationsarepending.

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