microsoft word - pool operations manager - jd - july 2014 · web viewmicrosoft word - pool...

Tararua Aquatic Community Trust - Job Description – Aquatics Manager

AQUATICS MANAGER

Division: Tararua Aquatic Community Trust, “the Trust” trading as AMP Wai Splash Community Pool

Date: 22 January 2016

Location: 35 York Street, Dannevirke, 4930c/- PO Box 115, Dannevirke 4942

Reports to: The Trust Chairperson or Delegated Person

Signature:

1. PURPOSE OF POSITIONThe Aquatics Manager plays an integral part in achieving this outcome by delivering aquatic services which exceed customer expectations and provide a quality leisure experience.

Specifically the Aquatics Manager will:

Provide facility users with a clean, enjoyable and safe aquatic environment including the application of Recreation New Zealand’s Pool Safe best practice

Encourage usage through promotion of the facility and high standards of customer service.

Lead the Lifeguard Team in meeting customer needs promptly and courteously in terms of information, service, access and support.

Ensure lifeguards are trained, qualified and able to deliver services to national standards.

2. POSITION DIMENSIONSTotal number of employees under your control: 3 to 5 Full time Equivalent Staff, including Lifeguards,

Coaching Staff. A number of staff roles are part-time or on job share meaning up to 12 or more staff may be employed.

This Job Description will be subject to further refinement to enable The Trust to fully implement Pool Safe from Recreation NZ

JOB DESCRIPTION


Operating budget: Oversee staff rosters and payroll authorization. Delegation will be provided for normal operational expenditure.

Capital budget: To be considered by the Trust

Comments of any changes likely within 12 months: The operation of the pool facility will be reviewed over the next 12 months including appropriate levels of delegation.

3. MAJOR ACTIVITIES

Key technical tasks Objective Means

Promote excellent frontline customer service.

Direct and show leadership in the delivery of excellent frontline customer service within resources available.

Have a detailed knowledge of all services provided through the pool in order to:

Convey accurate information to staff and customers

Promote the pool and its services to prospective customers and cater to the needs of existing customers.

Lead staff in the delivery of best customer service within resources available.

To interact with customers and relay feedback to the Facility Manager, on how best to cater to customer needs.

To respond to enquires from the community, ensuring all are dealt with promptly in a fair and friendly manner.

To provide a well maintained environment.

The facility is clean and ready for customers at all times.

Operation of the preventative maintenance programme.

Attend to reactive repairs and maintenance as required.

To ensure that the pool water quality meets NZ standard 5826.

Carry out regular inspections of plant, equipment and the working environment and keep maintenance sheets up to date.




Lead the pool lifeguard team.

Provide leadership to the lifeguard team motivatingstaff to excel in the delivery of services.

Take responsibility for poolside and office supervision.

To prepare rosters for poolside staff.

Ensure the Pool Operating Procedure/Pool Safe Manual is followed by you and other facility staff.

Effectively delegate responsibilities to lifeguard staff.

Effectively communicate to staff the tasks to be completed and their part in achieving them.

Oversee the day to day running of the pool.

Ensure effective communication of Council policies and activities throughout the pool.

To provide performance management for all pool lifeguards

To complete 6 monthly and annual performance assessments of all pool lifeguards

To identify skill gaps within staff and facilitate and organise training.

To facilitate professional development opportunities for Pool Lifeguards.

Provide on-job training for staff as required.

Ensure that first aid and life saving qualifications are up to date and practiced.

To provide a safe environment.

When on duty provide a safe environment within resources available.

Comply with the Pool Safe and Council policies regarding the management of hazards.

Follow Pool Operating Procedure/Pool Safe Manual covering the day to day lifeguard supervision and customer service provided by the pool.

Lifeguard the swimming pool in accordance with Pool Operating Procedure/Pool Safe Manual.

When necessary facilitate the delivery of the Emergency Action Plan detailing pool procedures in every foreseeable emergency.




Development and Implementation of Facility Strategy

To help develop a Strategic Plan for the facility that links to the Council Reserves and Recreation Strategy

Implement Pool Safe Policies and Procedures

Be compliant with national standards of best practice for swimming pools

To be an accredited pool safe siteTo meet key compliance requirements of the Annual Pool Safe Audit.




Targeted promotion of pools activities.

To assist with pool promotion as necessary.

Ensure that all information given to customers regarding services offered by the pool is both current and accurate.

Liaise with all structured user groups to maximise our level of service and encourage participation.

Budget Management To assist the Facility Manager to maintain costs within budget

Maintain rosters for pool staff which are within the budget provisions set for the facility.

Monitor expenditure on Chemicals, Cleaning products and training to ensure best use of resources is maintained.

Ensure that the Shop is well managed.

To ensure internal controls over financial transactions are maintained.

Inform management promptly if there are foreseen issues or changes which may affect the delivery of services within budget.

Support the pool office. When on duty ensure the pool office operates efficiently.

To ensure the procedures and standards relating to operation of the pool office contained with in the Pool Operating Procedure/Pool Safe Manual are carried out to the required standard

Ensure a safe working environment is maintained.

To ensure compliance with the Health and Safety in Employment Act, ensuringThe Trust is not exposed to unnecessary risks or costs associated with non- compliance.

Identify and report Health & Safety hazards to the Chairperson, and recommend actions in order to eliminate, isolate or minimise them.

Utilise operational safety procedures consistent with the Health and Safety in Employment Act, and comply with safe operating practices.

Maintain a safe working area, ensuring customers and visitors are not exposed to unnecessary risks.




Meet policies and legislative obligations

To ensure any statutory obligations are discharged in accordance with the correct procedure and to minimise the risk to council of non-compliance.

Carry out any other duties that may be assigned by The Trust.

Uphold the principle of Equal Employment Opportunities as well as "the good employer" principle.

Have a clear understanding of your responsibilities under the Health and Safety at Work Act 2015.

Participate in corporate emergency and civil defence planning, training and operations under the direction of the Emergency Management Controller.

Reporting and ManagementObligations

To clearly identify significant issues and incidents that may compromise the pool operations and breach Pool Safe Standards.Media matters are to referred to the Chairperson or Trust.

To immediately contact the Chairperson or other Trust members emergency matters.

To report monthly issues identified for Trust decision

A monthly report in the prescribed format and attendance at Trust meeting is required.

4. DELEGATED AUTHORITY AND WORKING RELATIONSHIPSDECISIONS EXPECTED RECOMMENDATIONS EXPECTED

Authorise purchases up to ($ to be confirmed)

INTERNAL RELATIONSHIPS

Most frequent contacts Nature or purpose of contact

The Trust Chairperson, Deputy or as Delegated Direct reporting line and support. To manage job responsibilities effectively

Lifeguards Direct reports - Provide leadership and staff management



Other facility staff, including swim coaches To assist and provide guidance



EXTERNAL RELATIONSHIPS

Most frequent contacts Nature or purpose of contact

Community and customers To ensure the services and facilities meet the needs of the community and customers

Contractors and Supplies To facilitate effective day to day operations of the pool

NZRA and industry providers Too keep up to date with industry trends and training requirements

5. QUALIFICATIONS AND EXPERIENCE REQUIREMENTSFORMAL QUALIFICATIONS/CERTIFICATES

Essential:

Current Pool Lifeguard Competency Certificate

Current First Aid Certificate

Swimming Pool Water Treatment Certificate

Desirable:

Certificate in Sport and Recreation level 4 or similar

EXPERIENCE/OTHER

Essential:

Experience of working in a customer service environment and team leadership role

Computer literate

Desirable:

Worked in an aquatic facility in a leadership position

5.1 VALUE – RESPONSIBILITYBEHAVIOUR COMPETENCY REQUIRED LEVEL

Choose a positive attitude

Flexibility Views things in a positive way and does not let setbacks get them down, learning from mistakes and taking personal accountability

Lead by example Team leadership Leads by example and motivates others in order to achieve organisational goals

Take ownership Responsibility and accountability

Takes personal responsibility and ownership for initiating, implementing and following through on an action

Challenge others to do the right thing

Performance management

Holds people accountable and ensures that others achieve their objectives and contribute towards organisational goals



5.2 VALUE – INTEGRITYBEHAVIOUR COMPETENCY REQUIRED LEVEL

Do what you say you will

Personal effectiveness

Shows commitment to achieving stated goals and takes responsibility for getting things done

Be honest and trustworthy

Reliability Demonstrates high levels of integrity and can be relied upon

Show respect Respect for others Acknowledges people and the value of their contribution to work, commands respect from others for their commitment to constructive relationships

Be loyal Personal responsibility

Takes responsibility for getting things done in a way that balances competing needs

5.3 VALUE – TOGETHERBEHAVIOUR COMPETENCY REQUIRED LEVEL

Clarity in communication

Communication skills Communication is clear and concise and the receiver clearly understands the message

Listen to understand Listening and responding

Hears what is spoken, accurately interprets it’s meaning and responds in a way which conveys to the speaker that they understand

Encourage and support each other

Relationship building Works to build and maintain relationships with others and is encouraging and supportive

Seek opportunities to work with each other

Teamwork Co-operates and works well with others in pursuit of team goals

Share information Interpersonal understanding

Seeks to understand and be understood by sharing information with others

Show appreciation Giving feedback Able to give positive feedback to others and show their appreciation to colleagues and other stakeholders, has empathy with others

Have fun together Having fun at work Shows the ability to relax at work and have fun with colleagues, whilst still maintaining a professional approach and achieving required outcomes

5.4 VALUE – EXCELLENCEBEHAVIOUR COMPETENCY REQUIRED LEVEL

Be professional Personal orientation Maintains a standard of professionalism appropriate to the role, and comes across to others as knowledgeable and competent



BEHAVIOUR COMPETENCY REQUIRED LEVEL

Focus on service Customer service Aware of and acts to meet both internal and external customer needs

Look for success & celebrate it

Celebrating success The ability to seek out success and recognize it appropriately and genuinely

Challenge processes Constructive challenging

Questions and challenges decisions, actions, processes and procedures in a positive and constructive manner with the aim of contributing to the efficiency and effectiveness of their role and the organisation

Be innovative and creative

Innovation Develops or facilitates new ways of doing things that contribute to the improvement of processes, systems or approaches – looking beyond the obvious

Contribute to improvement

Critical thinking Objectively assesses and analyses information to determine potential process improvements and solutions to problems

Take pride in our work

Concern for quality Consistently meets or exceeds agreed standards ensuring attention is given to detail and delivering a high quality, right first time service

5.5 TECHNICAL COMPETENCIESCOMPETENCY DESCRIPTION

Community Awareness

Bases decisions and actions on a thorough understanding of the character and culture of the community.

Te Tiriti o Waitangi Demonstrates a recognition of the importance of Council’s Te Tiriti o Waitangi Charter and applies these principles to work practices

Administrative Efficiency

Successfully manages administrative systems and functions in an efficient and accurate manner. Understands the need for attention to detail, can prioritise workload and use systems and resources appropriately.

Technical Literacy Has a strong understanding of technical equipment that supports activities within Council. Has a superior knowledge of IT packages, assists others to access information and understands how to achieve effective processes in a timely manner.

Specialist Knowledge Has achieved a high level of performance and specialist knowledge in the related technical/professional area. Able to provide specialist input in a number of situations and are regarded by other parts of the organisation as having superior knowledge in their area.

Health and Safety Understands the principles of working in a healthy and safe environment. Ensures Health and Safety systems and processes are followed, and takes active steps to ensure their own well being and the wellness of others.

Analytical Thinking problem solving

Comprehends a situation and breaks it down into components, identifying key or complex issues. Can interpret and link information to resolve problems


microsoft word - pool operations manager - jd - july 2014 · web viewmicrosoft word - pool...

Documents