Microsoft Unified Communications Collaborazione e Comunicazione senza confini

Tamara Zancan – PM UC&C tamzan@microsoft.com

Massimo Asuni – TSP UC masuni@microsoft.com

Trends che guidano il futuro della produttività

Costi e complessità Infrastruttura

Consumerizzazione dell’IT

della forza lavoro utilizza propri device sul luogo di lavoro

Enterprise storage aumentano del 50% all’anno Previsione di

crescita dei dati nel prossimo decennio

Il numero dei professionisti IT sta crescendo al

Il 45% dei Nativi digitali afferma di utilizzare siti social networking al lavoro indipendentemente dal fatto che la propria organizzazione o azienda ne vieti l’accesso.

delle organizzazioni ha una forza lavoro remota

Lavoro Mobile e distribuito I Nativi digitali «la nuova forza lavoro»

Il futuro della produttività

UNIFIED COMMUNICATIONS COLLABORATION

ENTERPRISE CONTENT

MANAGEMENT

BUSINESS INTELLIGEN

CE

ENTERPRISE SEARCH

Migliore esperienza attraverso PC, phone, and browser

Cloud alle vostre condizioni

Unified Communications: impatto sul Business

Reduce costs through converged communications Reduce travel via A/V/W conferencing Reduce audio conferencing service changes Reduce PSTN calling charges via VoIP Retire separate PBX systems (some or all) Shared workplace, home and mobile communications support

Drive adoption through ease of use and Microsoft Office Instant messaging and presence in Office and SharePoint Click to communicate, seamless escalation Ad hoc A/V/W conferencing (inter-organization) Click to call via VoIP Skills-based people search in Lync client

Deployment, migration, interoperability, extensibility Embed communications in LOB applications Embed communications in Server applications Integration with on-premises room video systems Integration of voice capabilities Consolidate management of communications functions

   Reduce  Travel  Expenses  4  

   Improve  End-­‐User  Produc8vity   Up to 30 min/day

   Complete  Projects  Faster   By 10%-20%

   Shorten  Sales  Cycle   Up to 20%

   Resolve  Customer  Issues  Faster   Up to 50%

   ABract  and  Retain  Employees   Varies by customer

Save 5%-30%

   Reduce  Audio  Conferencing  Charges  4     Save 30%-95%

   Reduce  Telephony  Charges  4   Save 50%-70%

   Reduce  Cost  of  Communica8ons  Systems  4   Save 40%-60%

   Lower  Real  Estate  and  Facility  Costs  4     Save 15%-30%

   Reduce  IT  Admin,  Migra8on  Costs  4   Varies by customer

4 savings amounts based on actual customers. www.microsoft.com/casestudies

Microsoft IT ha misurato l’impatto della Unified Communications sulla propria realtà

o  E-mail, instant messaging, presence e conferencing: 166.000 user o  Voice: 80.000 user o  Unified Messaging: 90.000 user

Reduced Costs

Reduced Audio Conf Costs 95% reduction ($8 million)

Reduced IT Infrastructure Costs $22 reduction/office move ($1 million)

Reduced Travel Costs 10% reduction in trips/employee ($92 million)

Improved Business Outcomes

Improved User Productivity 28 min saved/day/employee ($86 million)

Shorten Sales Cycle 6.5% increase in proposals ($11 million)

Reduced Carbon Emission 100 million miles in avoided air travel (17,000 metric tons)

L’impatto della UC in Microsoft UC permette risparmi >215 millioni di dollari/anno >>

Forrester Microsoft Lync

Lync 2010 Collega le persone in nuovi modi

Collega le persone in modi nuovi

Voce e PBX

Lync meetings

Instant messaging e presence

Adozione rapida grazie alla facilità d’uso

Accelerare processi di business integrando le comunicazioni nelle applicazioni

Riduzione costi grazie a comunicazioni integrate

Servizi Conferencing a portata di tutti Con diversi dispositivi

Microsoft Lync™ 2010 and webcam

Existing conferencing room with audio/video (A/V) capability

Telepresence and room systems

Inside your organization

Outside the firewall

Customers/partners

Mobile workforce

Remote workers

Ovunque ti trovi

Web Conferencing

Audio Conferencing

Video Conferencing §  Telepresence systems §  Extending A/V-enabled rooms §  Desktop with webcam

Con diverse modalità

Lync: Piattaforme e Devices

Lync Mobile clients on major platforms

"   Connect with IM/P on all smartphone platforms

"   Join Lync Conferences from your calendar

"   Utilize Single Number Reach and Call via Work

"   Supporting both Lync Server and Lync Online

* BlackBerry – Microsoft supports the APIs in which RIM utilizes to develop the BlackBerry Client for use with Lync 2010

WINDOWS PHONE

iOS

Lync Devices Ecosystem

Aastra 6725 iP Aastra 6721 iP Polycom CX600 Polycom CX500 snom 300

$850+ $200-300 $150-200 $100+

HP 4110 HP 4120 snom 821 UC Edition

Polycom CX3000

Meeting Room Devices

Lync - Nuovo Partner Ecosystem

Lync: Voice Customer Momentum

70

86% 33,000 Voice users

15,000 Voice users

4,300 Voice users

33,000 Voice users

15,000 Voice users

4,300 Voice users

3M

250

Gartner Magic Quadrant for Unified Communications, 2011

Analyst Reports

Lync: scenario di utilzzo reale in campo medico

Università Bicocca

Infrastruttura Unified Communication: Lync Server 2010 e Asterisk 1.8

Configurazione Asterisk 1.8 SIP.CONF [general] context = default bindport = 5066 (= a Lync PSTN GW) bindaddr = 149.132.5.248 (Trunk Sip Asterisk) tcpbindaddr tcpenable = yes

SIP.TRUNK

type = peer host = 149.132.5.215 (Lync PSTN GW)

quality = yes transport = tcp

Utenza Asterisk: 2000 [2000] type = friend callerid = Linux User <2000> secret = 2000 host = dynamic canreinvite = no dtmfmode = rfc2833 mailbox = 2000 disallow = all allow = ulaw transport = UDP

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