microsoft readiness framework - heim.ifi.uio.noheim.ifi.uio.no/~in331/foiler/h01/mrf.pdf · nov 1,...
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Microsoft Readiness Framework
UIO/IFI, Geir Amsjø
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2Nov 1, 2001 MRF
Overview of Enterprise Services Frameworks
TechnologyTechnology BusinessBusinessTechnologyTechnology BusinessBusiness
OngoingOngoing
ProjectProject
OngoingOngoing
ProjectProjectMicrosoftMicrosoftReadinessReadinessFrameworkFramework
MicrosoftMicrosoftSolutionsSolutions
FrameworkFramework
Microsoft Microsoft Operations Operations FrameworkFramework
Business/IT Business/IT Plans AlignedPlans Aligned
Service LevelService LevelDeliveredDelivered
ReleaseReleaseReadyReady
OrganizationOrganizationReadyReady
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3Nov 1, 2001 MRF
Overview of Enterprise Services Frameworks
! Each of the three Enterprise Services frameworks is targeted at different, but integral phases in the life cycle of providing world-class information technology to the enterprise
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4Nov 1, 2001 MRF
The Goals of ESF and MRF
! Drive process improvements
! Higher software quality
! Lower development and maintenance costs
! Shorter time to market
! Increased predictability and controllability of software products and processes
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5Nov 1, 2001 MRF
Key Concepts of Readiness
! In the context of Microsoft Readiness Framework, readiness means the state achieved by either an individual or an organization as a result of activities geared toward “getting ready for” new technology, including “getting ready to” plan, build, manage or operate that technology.
! Organizational readiness
! Individual readiness (knowledge/skills)
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6Nov 1, 2001 MRF
Organizational Readiness
! Leadership
! Culture
! Process
! Skills
! Hardware
! Software
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7Nov 1, 2001 MRF
Principles of MRF
! Business/IT/organizational alignment
! Iterative life cycle with a commitment to continuous process improvement
! Planning (readiness must be considered early in project planning)
! Best Practices
! Measurements
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8Nov 1, 2001 MRF
Principles of MRF (more)
! Customer focus
! Management commitment/ executive sponsorship
! Managing change (crucial to the success)
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9Nov 1, 2001 MRF
MRF Process Model
What you want
What you have
Are you done?
How to get there
Capabilities &Competency
Map
OrganizationReady
ReadinessReview
GapAnalysis
Plan
AssessChange
Evaluate
Starting State:Business/IT
Plans Aligned
What you want
What you have
Are you done?
How to get there
Capabilities &Competencies
Map
OrganizationReady
ReadinessReview
GapAnalysis
Plan
AssessChange
Evaluate
Starting State:Business/IT
Plans Aligned
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10Nov 1, 2001 MRF
MRF Process Model
! 4 integrated Phases and 4 Milestones
! Covers both organizational and individual activities
! Continuos improvements through iterative life cycle improvements spirals
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11Nov 1, 2001 MRF
Current Employee Behaviors
Future Employee Behaviors
"Communications"Education & Training"Roles & Responsibilities"Skill/Knowledge Transfer"Rewards & Recognition
MRF Process Model (changing)
Closing the gap between current and future state
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12Nov 1, 2001 MRF
MRF Team Model
BusinessManagement
IT Management
OrganizationalAssessor
BusinessManagement
IT Management
OrganizationalAssessor
CommunicationCommunication
IndividualAssessorIndividualAssessor
ProgramManagement
of ChangeProgram
Managementof Change
TrainingManagement
TrainingManagement
ContentLogistics
ManagementContent
LogisticsManagement
ExecutiveSponsor
ExecutiveSponsor
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13Nov 1, 2001 MRF
Quality Goals of an Effective Team
! Never lose sight of the goal (successful technology adoption).
! Focus attention on both external and internal customer satisfaction.
! Emphasize process improvement as part of everyone’s job
! Strive for individual readiness.
! Strive for organizational readiness
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14Nov 1, 2001 MRF
MRF Team Model, Executive Sponsor
! Sponsor and advocate for change
! Commitment and support and communication to the organization
! Ensure that the resources appropriate to supporting the process/project are involved
! Evangelize the vision and common goals throughout the organization
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15Nov 1, 2001 MRF
MRF Team Model, Business Management
! Act as the product manager for the project and process
! Define the mission, objectives and needs
! Align business goals, IT goals and organizational competencies
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16Nov 1, 2001 MRF
MRF Team Model, IT Management
! Identify the appropriate actions to be taken and secure agreement from business management
! Set overall IT priorities and act as a change management
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17Nov 1, 2001 MRF
MRF Team Model, Organizational assessor
! Create gap analysis
! Verify and document the requirements that have been met and those that have not
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18Nov 1, 2001 MRF
MRF Team Model, Individual assessor
! For individual assessment
! create gap analysis
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19Nov 1, 2001 MRF
MRF Team Model, Program Management of Change
! Deliver the project on time, within budget and to specification
! Identify the risks in the project and mange them through contingency planning
! Monitor the progress of the project toward the goal
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20Nov 1, 2001 MRF
MRF Team Model, Training Management
! Review the results of the individual assessments to determine appropriate learning plans
! Manage training events for the learners
! Monitor individual development plans as appropriate
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21Nov 1, 2001 MRF
MRF Content logistics management
! Act as a team advocate to the development teams
! Plan an mange the logistics of the change plans that are deployed within the organization