microsoft management seminar series. agenda dynamic systems overview the windows server system stack...
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Microsoft Management Seminar Series
Agenda
• Dynamic Systems• Overview The Windows Server System Stack• Introduction Microsoft Operations Framework
(MOF)• Next Sessions
– Identity and Asset Management with MIIS 2003 and SMS 2003
– Patch Management and change control with SMS 2003– Operations Management with MOM 2005
IT Challenges Today
Perception as commodity and cost center Resources consumed
by maintenance Need to demonstrate value
Ever shrinking budgets Inefficient capacity usage Economic hardship Wide spread uncertainty
Source: Accenture I.T. Spending Survey
Today’s ITToday’s IT Desired ITDesired IT
The Agile BusinessThe Agile Business
30%30%New New
CapabilityCapability
70%70%Sustaining Sustaining & Running& Running
ExistingExistingCapabilityCapability
45%45%New New
CapabilityCapability
55%55%Existing Existing
CapabilityCapability
A Crisis in Complexity and ValueA Crisis in Complexity and Value
•IT must deliver more business value•Software must unlock Business Potential
IncreasesIncreasesValue CreationValue Creation
DecreasesDecreasesMaintenance &Maintenance &
DeliveryDelivery
Key Problem Areas• Support Departments
– Fire fighting – reactive administration– Technology ‘silos’– Time and skill set not well utilized
• Process Management– No accountability in service delivery processes– Lack of process consistency– Lack of process owners – No ownership for end-to-end process management
• Business Impact– Downtime– Lack of confidence in IT– Customer dissatisfaction– Competitive disadvantages– Failure to meet service expectations
!
How do I set and How do I set and enforce operational enforce operational policies?policies?
How do I set and How do I set and enforce operational enforce operational policies?policies?
DevelopmenDevelopmentt
IT OperationsIT Operations
How do I How do I deploy a deploy a
distributed distributed system?system?
How do I How do I deploy a deploy a
distributed distributed system?system?
How do I describe How do I describe my operational my operational requirements?requirements?
How do I describe How do I describe my operational my operational requirements?requirements?
How do I operate How do I operate this distributed this distributed
system?system?
How do I operate How do I operate this distributed this distributed
system?system?
Simplified Simplified development of development of
applications that are applications that are easier to deploy and easier to deploy and maintain over timemaintain over time
Automated, policy-Automated, policy-driven IT systems that driven IT systems that
are highly reliable, are highly reliable, cost effective, and cost effective, and
responsive to responsive to changing business changing business
needsneeds
Easily meet or exceed Easily meet or exceed SLAs and continuously SLAs and continuously
monitor customer monitor customer experience to ensure experience to ensure
satisfied business satisfied business units and productive units and productive
end usersend users
DSI will result in reduced costs, improved reliability, and DSI will result in reduced costs, improved reliability, and increased responsiveness across the entire IT life cycleincreased responsiveness across the entire IT life cycle
DSI Benefits IT Broadly
Improved Improved manageability in manageability in heterogeneous heterogeneous environments environments
through partner through partner solutions that solutions that leverage DSI leverage DSI technologiestechnologies
“ “Designed For Designed For Operations”Operations”
““Operationally Operationally Aware Aware
Platform”Platform”
““Intelligent Intelligent ManagementManagement
””Model-based
development and authoring tools
Operationally aware applications
Model-based management tools
End-to-end automation of system deployment,
monitoring, and updating
Model-based automation
infrastructure
Increased utilization and flexibility of
resources
Microsoft Operations Framework
Microsoft Operations Framework
ApplicationFailure
40%
Operations Framework
OperatorError40%
Other20%
Untested applicationsNo change managementOverloaded staffPoor problem detection
Undocumented proceduresLack of proceduresBackup and security errors
Adapted from Gartner Security Conference, "Operation Zero Downtime", D. Scott, May 2002
Operations
Production + Operations = 50% of IS budget.Production + Operations = 50% of IS budget.
Hardware / OSNetworkPower and Disaster
MOF at a glance• Created to help customers improve their services
on the Microsoft platform• Collection of principles, processes, & proven
practices for data center management– Built on ITIL – IT Infrastructure Library– Int’l board member ITSMF – ITIL user group
• MOF/ITIL processes built into MS products
19991999 20002000 20012001 20022002 20032003 20042004 20052005
MOF MOF 1.01.0
MOF MOF 2.02.0
MOF MOF 3.03.0
Int’l ITSMF Int’l ITSMF Innovation Innovation Award for Award for ExcellenceExcellence
The MS Commitment to ITIL• To build MOF on industry best practices
– ITIL – IT Infrastructure Library
• To use industry best practices internally– 2000+ MS employees trained in ITIL Foundation– 80 Microsoft employees are ITIL Service Managers– Site license for http://ITILBOOKS
• To contribute back to industry standards– Lead book author for 2 books in ITIL v2.0, will be in ITIL 3.0
QA process– Intl sponsor of ITSMF – ITIL user group
The Microsoft Solutions for ManagementHelp Customers
Achieve Operational Excellence
The Microsoft Solutions for ManagementHelp Customers
Achieve Operational Excellence
MOF Process Model
MOF Content & Deliverables
• MOF Operations Assessment Engagement• MOF Service Improvement Program Guides• Service Management Function Guides• Product Operations Guides• MOF Pocket Guide (Van Haren Publishing)
• MSM - Solution Accelerators
Microsoft Solutions for Management
Server DeploymentSoftware UpdateDesktop DeploymentService Monitoring
MS Solutions for Mgmt (MSM)
Customer Problems Customer Problems IT Management Solutions IT Management Solutions Product Improvement Product Improvement
IdentifyIdentify DevelopDevelop MSM Solution AcceleratorsMSM Solution Accelerators
Patch ManagementPatch ManagementFocusFocus: : Guidance for patching OS & Apps Guidance for patching OS & Apps ProductsProducts: : SUS, SMS, Exchange, SQL, Windows, Office, SUS, SMS, Exchange, SQL, Windows, Office, TimelinesTimelines: : PM 2.5 – Nov 03, PM 3.0 – July 04PM 2.5 – Nov 03, PM 3.0 – July 04More InfoMore Info: /technet/itsolutions/msm/default.asp: /technet/itsolutions/msm/default.asp
Service Monitoring & ControlService Monitoring & ControlFocusFocus: : Guidance for E2E service monitoringGuidance for E2E service monitoringProductsProducts: : MOM, SQL Reporting, WMI MOM, SQL Reporting, WMI TimelinesTimelines: : SM&C V1 – Dec 02, V2 – Oct 03, V3 – Jul04SM&C V1 – Dec 02, V2 – Oct 03, V3 – Jul04More InfoMore Info: /technet/itsolutions/msm/default.asp: /technet/itsolutions/msm/default.asp
Windows Server DeploymentWindows Server DeploymentFocusFocus: : Guidance for deploying base Win ServersGuidance for deploying base Win ServersProductsProducts: : Win Server, ADS, WinPE, MOM, SMS Win Server, ADS, WinPE, MOM, SMS TimelinesTimelines: : WSD V1 – Oct 03, V2 – Q3 2004WSD V1 – Oct 03, V2 – Q3 2004More InfoMore Info: /technet/itsolutions/msm/default.asp: /technet/itsolutions/msm/default.asp
Client DeploymentClient DeploymentFocusFocus: : Guidance for deploying windows clients and Guidance for deploying windows clients and appsappsProductsProducts: : SMS,BTS,MOM,Windows,WinPE,PQ,Ghost, SMS,BTS,MOM,Windows,WinPE,PQ,Ghost, Office,USMT,RIS,VPC,SQL,CER, Office,USMT,RIS,VPC,SQL,CER, TimelinesTimelines: : BDD V1 – Sep03, V2 – Sept 04BDD V1 – Sep03, V2 – Sept 04More InfoMore Info: /technet/itsolutions/msm/default.asp: /technet/itsolutions/msm/default.asp
Ops AssessmentOps AssessmentFocusFocus: : Assess environment maturity. Perform gap Assess environment maturity. Perform gap analysisanalysisProductsProducts: : AllAllTimelinesTimelines: : Available todayAvailable todayMore InfoMore Info: : http://www.microsoft.com/MOF
Customer PartnerMarket ResearchProduct GroupsOTGMSN OperationsMS.COMAnalystsIndustry Org’s
•E2E Management E2E Management ScenariosScenarios•Full IT LifecycleFull IT Lifecycle•AutomationAutomation•Cross-product focusedCross-product focused•Co-dev with customers,Co-dev with customers, partners & OTGpartners & OTG
FrameworFrameworks ks
ArchitectuArchitecturere
(MSF, (MSF, MOF, MSA)MOF, MSA)
MicrosoftMicrosoft& Partner& Partner
SW and HW SW and HW StackStack
Mgt SolutionsMgt Solutions
EvaluateEvaluate PlanPlan BuildBuild
DeployDeployOperateOperate
Additional Information
• MOF Web site – www.microsoft.com/mof
• Solution accelerators related to IT management– www.microsoft.com/business/reducecosts/efficiency/
manageability/bestpractices.mspx
• Microsoft Solutions Framework – www.microsoft.com/msf
• ITIL– www.itil.co.uk
Questions so far ?
Windows Server Sytem
Information Work Information Work InfrastructureInfrastructure
Application InfrastructureApplication Infrastructure
Operational Operational InfrastructureInfrastructure
Microsoft Management Seminar Series
Roles of AD and Exchange in the network
Active Directory is the backbone of your network and it must available at all times to provide required services to users.
Email is one of the most critical corporate applications. It must be available 24 x 7 to clients.
As these areas are so essential to our networks, how can we effectively manage and maintain them?
There are a number of tools that make the management of both Active Directory and Exchange much easier!!
Why Monitor AD?
AD problems can be extremely disruptive if left undetected– Slow login / login failures / password issues– Group Policy problems– Resource access problems– Can lead to Exchange Issues
AD problems can be trivial to fix when detected early but rapidly become complex when ignored
Replication issues can lead to security holes More and more applications critically depend on AD
everyday
Active Directory Management Standard Administration MMC’s
– Users and Computers– Sites and Services– DNS– Wins
Group Policy Object Editor GPMC Application Compatibility Analyzer 1.0 Server Performance Advisor MOM Mgmt Pack for AD Best Practices Documentation
www.microsoft.com/windowsserver2003/technologies/directory/activedirectory/default.mspx
Windows Server 2003 Resource Kit Tools
Active Directory Load Balancing Tool Check Replication Script Cluster Diagnostics and Verification Tool Connection Manager Certificate Deployment Tool SMTP DNS Diagnostic Tool Group Policy Monitor User Membership Tool Memory Monitor Move Users Tool Page Fault Monitor RPC Configuration Tool Server Manager WINS Replication Network Monitor Parser ………. And much more
Demo
Why Monitor Exchange?
• Industry research shows that e-mail outages can cost approximately $4 US per mailbox per month.
• Your end users are your fastest exchange monitoring tool
• Email is more common than the telephone
• Its where most users start and end their day– Tasks lists - Follow-up– Document management– Appointments
E-mail service is critical to daily business operations!!
Exchange Management Tools
Microsoft Exchange Server Best Practices Analyzer Tool Exchange Intelligent Message Filter Exchange 2003: Outlook Web Access Web
Administration Performance Monitor Wizard Exchange Server Badmail Deletion and Archiving Tool Exchange Server SMTPDiag Tool MOM Mgmt Pack for Exchange
Demo
Microsoft Management Seminar Series
Identity Management (MIIS)Asset Management (SMS)Patch Management (SMS)System Monitoring (MOM)
Microsoft Management Seminar Series
The Identity Lifecycle
New UserNew User User ID Creation Credential Issuance Access Rights
Account ChangesAccount Changes Promotions Transfers New Privileges Attribute Changes
Password MgmtPassword Mgmt Strong Passwords “Lost” Password Password Reset
Retire UserRetire User Delete/Freeze Accounts Delete/Freeze Entitlements
Microsoft Management Seminar Series
SMS 2003 can help …… Customers’ Needs TodayCustomers’ Needs Today
Help me deliver Help me deliver value right awayvalue right away
Installs easily, gets results quickly Support for complex environments Multi domain support
Help me Help me decrease my decrease my
workloadworkload
Automated collection creation using dynamic queries Software Update Services for SMS 2003 Feature Pack
Help me run Help me run operations more operations more
productively productively
Deployment of applications to one or many machines
Vulnerability Assessment and Patch Management Hardware and software management
SMS 2003 Key Benefits
Application Application DeploymentDeployment
AssetAssetManagementManagement
SecuritySecurityPatchPatch
ManagementManagement
LeveragingLeveragingWindows Windows
Management Management ServicesServices
Support forSupport forthe Mobile the Mobile WorkforceWorkforce
Microsoft Management Seminar Series
MOM can help …Customers’ Needs TodayCustomers’ Needs Today
Help me deliver Help me deliver value right awayvalue right away
Help me run Help me run operations more operations more
productively productively
Help me Help me decrease my decrease my
workloadworkload
• Reduction of manual tasks i.e. reading event logs• Consolidation of alerts – one issue to one alert• Centralized management tool across the
organization
• Proactive monitoring based upon pre-defined rule sets • Automated alert resolution • Notification of issues within the environment• Allows creation of customized self healing processes
• Installs easily, gets results quickly• Support for complex environments• Prescriptive guidance
AlertAlert
MOM generates alertMOM generates alert
MMCMMC
ConsoleConsoleTargeted notificationsTargeted notifications
MOM Admin creates MOM Admin creates processing rules and processing rules and sets notificationssets notifications
Operators access Operators access data and data and resolve alertsresolve alerts
How does MOM do it?Work FlowWork Flow
Questions and Answers
Microsoft Management Seminar Series