microsoft dynamics 365 presented by martin bloma
TRANSCRIPT
Transform products
Engage customers
Optimize operations
Empower employees
DigitalTransformation
Dynamics 365 – so much more than CRM and ERP
Dynamics 365 – so much more than CRM and ERP…Increase your
sales and retain your customers
Treat the customers the way they deserves
Reach out to new and existing customers through new channels
Optimize your operations and streamline your value chains
Empower your entire workforce in the field
Keep track of your financials and KPIs
Deliver customer service at your customers doorstep
Transform your products while you continue to perform
Drive marketing excellence with social engagement
Run your procjects seamless with integrated project automation
Create a complete line from leads to cash with project service automation
Recieve automated suggestions on next best offer and actions along with relationship insights
Engage with your customers through portals and BOTs
…No matter which business you’re in!Public Sector
Education Financial Services
Professional Services
Manufacturing
Transportation
Field Engineers
Project Management
Oil & Gas Power & Utility
Increase your sales and retain your customers
Treat the customers the way they deserves
Reach out to new and existing customers through new channels
Optimize your operations and streamline your value chains
Empower your entire workforce in the field
Keep track of your financials and KPIs
Deliver customer service at your customers doorstep
Transform your products while you continue to performDrive
marketing excellence with social engagement
Run your procjects seamless with integrated project automation
Create a complete line from leads to cash with project service automation
Recieve automated suggestions on next best offer and actions along with relationship insights
Engage with your customers through portals and BOTs
Keep track of your financials and KPIs
Keep track of your financials and KPIs
Keep track of your financials and KPIs
Optimize your operations and streamline your value chains
Optimize your operations and streamline your value chains
Optimize your operations and streamline your value chains
Optimize your operations and streamline your value chains
Optimize your operations and streamline your value chains
Keep track of your financials and KPIs
Treat the customers the way they deserves
Treat the customers the way they deserves
Treat the customers the way they deserves
Recieve automated suggestions on next best offer and actions along with relationship insights
Recieve automated suggestions on next best offer and actions along with relationship insights
Recieve automated suggestions on next best offer and actions along with relationship insights
Recieve automated suggestions on next best offer and actions along with relationship insights
Recieve automated suggestions on next best offer and actions along with relationship insights
Recieve automated suggestions on next best offer and actions along with relationship insights
Recieve automated suggestions on next best offer and actions along with relationship insights
Recieve automated suggestions on next best offer and actions along with relationship insights
Recieve automated suggestions on next best offer and actions along with relationship insights
Engage with your customers through portals and BOTs
Engage with your customers through portals and BOTs
Engage with your customers through portals and BOTs
Engage with your customers through portals and BOTs
Engage with your customers through portals and BOTs
Engage with your customers through portals and BOTs Engage
with your customers through portals and BOTs
Engage with your customers through portals and BOTs
A platform for your entire business, with business apps for all your employees.
Projects
Digitalmarketing
Forecast
Equipmentmaintenance
Leads
OpportunitiesService
requests
Orders
Supportcase
Shipments
Common Data Model: Dynamics 365
Projects
Digitalmarketing
Forecast
Equipmentmaintenance
Leads
OpportunitiesService
requests
Orders
Supportcase
Shipments
Meetings
Documents
Calendar
Tasks
Message
People
Storage
Common Data Model: Dynamics 365 + Office 365
Common Data Model: Dynamics 365 + Office 365 + Partner Industry Solutions
Meetings
Documents
Calendar
Tasks
Message
People
Projects
Digitalmarketing
Forecast
Equipmentmaintenance
Leads
OpportunitiesService
requests
Orders
Supportcase
Shipments
Patients
Vote
Citizen
Care plan
Merchandise
Trade promotion
Planograms
Storage
Analytic insight with PowerBI
Drive exellence in your sales processes
…with integrated suggestions on other records or documents relevant for your opportunity
Get deep insight in your relations with the customers
Get automated actions on things to focus on today, or with a spesific account
Get automated actions on things to focus on today, or with a spesific account
Get deep insight in your customers engagement on e-mails
Let the workspace give you a quick 360-degree view of the customer with on-going processes, along with suggested next best offers and next best actions
Work with your cases with integrated knowledgebase articles, processes and action cards
Integrate LinkedIn to get lead reccomendations on your accounts.
With Dynamics 365 in your Outlook it’s easy to track emails and get an overview
Let your customers engage through portals and provide help through AI or BOTs.
Run your projects on the same platforms as you do the sales, tightly connected to Project
…And let your teammembers find the project task they want to collaborate on.
Keep track of your resources wheter it’s projects tasks or work orders from a single view
…And let your field workers recieve their work orders on the fly
Timesheets as grid or calendar view with all relevant break downs