Microsoft Dynamics

CRM 2016

- A Quick Glance

The Online and On-premise versions of

MS Dynamics CRM 2016

MS Social Engagement 2016

Dynamics CRM Marketing 2016

update

Dynamics CRM Online 2016 Update

MS Dynamics CRM 2016

The new version is integrated with Cortana sales

suite which enables users to perform sales activities

easily and effectively

Microsoft Dynamics CRM 2016

-Features

Microsoft Dynamics CRM 2016-Features

One Click Document Generation

OneDrive for Business

Dynamics Marketing

Dynamics CRM App for Outlook

Unified Service Desk

Knowledge Management

Social Listening and Social

Analytics

Microsoft Dynamics CRM 2016

allows users to create word and excel

documents with a single click

One Click Document Generation

Now you can utilize the OneDrive for

Business in CRM feature that allows

you to store and manage your

private documents in OneDrive

OneDrive for Business

SMS Marketing

This feature helps the marketing

team ‘go mobile’.

Dynamics Marketing

Email Marketing

In CRM 2016, the email editor is modified with easy-to-use

functionalities and it includes the capabilities to see the generated

HTML in emails interactively

Dynamics Marketing

Microsoft Dynamics CRM App for

Outlook enables you to track

emails, add contacts from mails,

and create new records and so on

Dynamics CRM App for Outlook

Unified Service Desk

The MS Dynamics CRM 2016

comes with a robust version

of Unified Service Desk [USD]

Key features of MS Dynamics 2016 Knowledge Management are:-

Knowledge Management Dashboards

Schedule publish/expiry

Knowledge Management context search

Life cycle and review business process flows

Knowledge Management

Key features of MS Dynamics 2016 Knowledge Management are:-

Rich content authoring

Embedded images and videos

Versioning

Translation

Knowledge Management

Social Listening and Social Analytics

The social listening and social analytics feature in Dynamics

CRM 2016 allows the users to search boards, forums on

Twitter, Facebook, blogs and custom sources via RSS,

including internal non-public sources, like Yammer

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Suyati provides marketing technology and integration services forcompanies that wish to combine the best of breed solutions and create aunified approach to customer acquisition. This unified digital marketingapproach requires system integration between various CMS and CRMplatforms, and a slew of eCommerce, Marketing Automation, Social MediaListening, email and social marketing, and customer service systems. Ourspecialized knowledge in Salesforce, open source and .Net based systemsenables us to build effective custom integrated solutions for our clients.