microsoft citizen services platform 2 0 demo
DESCRIPTION
Demo of Citizen Services Platform solution for Local GovernmentTRANSCRIPT
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Citizen Service Platform
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Intranet (Sharepoint/ Online)
Political Outreach
Tools (Townhall/
Social Rally)
Citizen Social Media Tools
(Sharepoint /Azure)
Data Reporting (OGDI/Dall
as)
Citizen Portal
(Sharepoint)
Native Apps UI
(Streetcare_
Case Management (CRM Online)
Architecture Model
Citizen Service Bus Interface
Provisioning, Billing, Administration
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PRIVATE CLOUD
CSP 2.0 Architecture – Hybrid Model
Citizens
Government Workers
Citizen Portal
Government Portal
PUBLIC CLOUD
Government Data Center
Government Data Feeds
Citizen Identity
Government Hosted Portal
Document Management
SearchHosted CRM and Case Management
Public Cloud Hosted Portal
Public Data Feeds
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Citizen Portal
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Spanish…
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…French…
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…Chinese!!!…
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…and English.
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Citizen logs in into the portal in order to apply for a Building Permit.
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The portal is integrated with
LiveID authentication
service.
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Once logged in the citizen gets into My City private area.
Personal info comes from Dynamics
CRM.
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Citizen is presented the list
of available online services…
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…fills in the missing fields…
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…and submits the form.
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Civil servant receives the request in
Dynamics CRM.
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Opens the case form to view
general information, ...
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…case detail…
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…and the Document Set automatically created in the
Intranet for that unique CaseID.
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Intranet
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BPOS integrated :My Inbox, My Calendar…
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…also My Tasks.
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Once a Case is closed it is stored
in the Records Center for
auditing and compliance.
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List of Cases assigned to me with a link to its Document Set...
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We might have different
workflows associated to
different documents...
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Let’s kick start the only workflow available for that particular type of
document...
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Workflow “In Progress”…Let’s see the process
detail...
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We see a graphical representation of the process and related tasks are
assigned to different people for every step in the
workflow…
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After clicking the task link we are
given task details.
“Complete Task” and…
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…Workflow Information page is updated so we see the process moved
one step further and a new task is
assigned.
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We then complete the
new task and…
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…the process is completed.
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The civil servant in charge for the Case
sees in Dynamics CRM the “Approved” status
of the document written by the
municipal architect…
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…so the Case can now be
closed.
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Social Modules
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All portal content can be linked to
Twitter conversations via
hashtags…
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…and in the article page we can follow
the related conversation
around “#touratcontoso”.
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The citizen network functionality…
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…allows users to create a complete
social mash-up that integrates existing social
services by filling in this form.
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Facebook, Twitter, Flickr, YouTube all-
in-one…
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Street Care Cloud Application
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Users can see reported issues on a
map and other users’ comments …
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…see report basic info…
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…and details.
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Reports can be filtered by
status, by type, by rate...
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…and by days outstanding.
Now let’s report an issue…
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First we need to log in…
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…with our LiveID account.
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We report an “Abandoned vehicle”…
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…by providing a description and a picture of the
problem….
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…and also its exact location.
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Immediately after submitting
the form all users can see the reported issue on the
map…
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…and a civil servant is
assigned the case just created in the on premise Dynamics CRM
case management
system.
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Case general info...
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...and case detail.
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The abandoned vehicle is removed and a picture is
taken afterwards and uploaded to the case
form...
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…and the case can now be closed.
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…back in Street Care the
request status is updated and
publicly available…
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…so citizens can rate and
comment on it.
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Data Reporting
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Back on the Intranet under the “Reporting”
tab we can analyse Street Care data which
we can filter by several criteria...
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Silverlight Pivot uses DeepZoom technology
so we can see high quality images. Also report details from Dynamics CRM are
shown on the right pane.
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AppStore
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The CSP AppStore allows CSP partners to promote and sell their solutions. Customers
can find the apps they need and provision them online, for
example Street Care application.
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We need to give the new instance a name and look for an available domain
name. Also need to position on the map the geographical center of
the application…”Download
and Install” …
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The application is already provisioned and ready to
be used by citizens!!!
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Here we have the empty application just created
ready to go!!!
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