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micro interactions, conversations & customers

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Micro Interactions, Conversations, & Customers Micro Interactions, Conversations, & Customers David Lee King davidleeking.com Topeka & Shawnee County Public Library

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Intro to types of interactions using social media tools

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Page 1: Micro Interactions, Conversations & Customers

Micro Interactions, Conversations, & CustomersMicro Interactions, Conversations, & Customers

David Lee Kingdavidleeking.com

Topeka & Shawnee County Public Library

Page 2: Micro Interactions, Conversations & Customers

what if I don’t want comments?

Page 3: Micro Interactions, Conversations & Customers

etc.

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Page 5: Micro Interactions, Conversations & Customers

commentsComments

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status updates

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status updates

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status updates

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the retweet

The RT

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likes, favorites, ratings

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Page 12: Micro Interactions, Conversations & Customers

Ways toUser Engagement

Nirvana . . .

5

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1say the stuff

in your head

Page 14: Micro Interactions, Conversations & Customers

2have to give to get

Page 15: Micro Interactions, Conversations & Customers

3ask, and ye

shall receive

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4listen

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5 dangle a carrot

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don’t be dishonest

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tools to help

Page 20: Micro Interactions, Conversations & Customers
Page 21: Micro Interactions, Conversations & Customers

connect

Page 22: Micro Interactions, Conversations & Customers

thanks!


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