Miaja Jefferson3780 Towne Crossing apt #903 • Kennesaw, GA 30144 •678-292-3392 • miajajefferson@gmail.com

Skills Software: BMC Remedy | Chrome | DameWare Mini Remote Control | Focus | Internet Explorer | Java |

Kronos | Microsoft Office Suite: Word, Excel PowerPoint | Altiris Hardware: Computer assembling and maintenance | Troubleshooting hardware and software problems | Installation of

software and applications to meet user standards | Wide knowledge of motherboard and circuit designs of monitors |Deep knowledge of printer and cartage refilling |Configuration and troubleshooting desktops and laptops | Installing and configuring of the peripherals, components and drivers

Experience

Randstad Sourceright Alpharetta, GATalent Assessment Specialist Aug. 2015 - Present

Identify, screen, and schedule interviews for qualified candidates to fill open positions within designated regions. Manage and document all communication with candidates through Taleo. Communicate with leadership on a regular basis to promote communication and teamwork regarding candidate pipeline. Research and recommend new sources for active and passive candidate recruiting. Working under an 8 million dollar account with AT&T.

Rollins Incorporated Atlanta, GADesktop Support Technician Intern Jan. 2015- July 2015

Configure, monitor, and maintain email applications and virus protection software to ensure desktops are up-to-date and secure

Diagnose, troubleshoot, and resolve problems with hardware, software, or other network systems Repair and replace defective components as necessary Consistently able to solve problems with minimal escalations by utilizing excellent communication and diagnostic skills.

EducationYear Up/Atlanta Metropolitan State College Atlanta, GAInformation Technology Training Sept. 2014 – Present

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Enrolled in the Information Technology track to prepare for a Tier 1 Technician or Help Desk role Earning 21 college credits towards an IT degree in partnership with Atlanta Metropolitan State College Relevant courses include: Introduction to computers, Introduction to Computer Science, Introduction to Java

Programming, Operating Systems, Udacity

Georgia State University Atlanta, GACriminal Justice Aug. 2015- Present

Volunteer ExperienceWomen’s Homeless shelter of Atlanta Atlanta, GAAssistant May 2013-Present

Cleaned and prepared rooms for homeless women and children Created, planned and executed activities for children at shelter Served breakfast, lunch and dinner to women and children