mgt445 wk5 team a ppt
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TRANSCRIPT
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3RD PARTY CONFLICT RESOLUTION3RD PARTY CONFLICT RESOLUTION
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Conflict Intervention strategies
Rejection alternatives
Best alternative resolutions
Q&A
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Negotiation Dialogue Bargain Outcome Litigation
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Mediation nonbinding
Arbitration binding
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Key QualitiesPrivacyChoice EfficientConvenientFlexibilityFinalityCost
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Key Qualities×Voluntary×Collaborative×Controlled×Confidential×Informed×Impartial/Neutral×Self-responsible
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Hybrid (payroll) Mediator –
informal Litigator – formal
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(n.d.) Business and Society Exploring Solutions-Glossary, Retrieved February 16, 2011 from
http://baseswiki.org/en/Glossary Markgraf, Bert (1999-2011) Five Intervention Strategies in
Negotiation, Retrieved February 16, 2011 from
http://www.ehow.co.uk/print/info_7897838_five-intervention-strategies-negotiation.html
Coltri, Laurie (2004). Conflict Diagnosis and Alternative Dispute Resolution (1st ed.) Pearson-Prentice Hall, Retrieved February 16, 2011 from UOP Course materials
Lewicki, R., Saunders, D., Barry, B. (2006) Negotiation (5th ed.) McGraw Hill, Retrieved February 16, 2011 from UOP Course materials