MGT3303Michel Leseure

Operations Management

MGT 3303

Syllabus

MGT3303Michel Leseure

Course Description

• MGT3303 is an introductory course in operations management

• It covers the basic managerial concepts and the analytical/quantitative tools used in the design, planning, operation and control of operation systems

MGT3303Michel Leseure

Course Objectives

• To understand the role of operations management in business,

• To be able to analyse and discuss strategic operations decisions,

• To know how to apply standard operations management techniques, such as aggregate production planning, SPC, project management, etc.

• To appreciate how operations management techniques are applied in different contexts (manufacturing, service, transportation, public administration, etc.).

• To be able to recognise when a specific technique is relevant, and how it should be used.

MGT3303Michel Leseure

Course Information

• Course Requirements– MGT3301 and GBU3301

• Faculty– Michel J. Leseure– Office: Building 11, Room 004– Phone: 2339– E-mail: M.Leseure@aui.ma

MGT3303Michel Leseure

Office Hours

• MW: 15:30-17:00, TR: 09:00-12:00• Read note in syllabus

– Use office hours and/or make an appointment

– Minimise disruptions

• Use office hours constructively

MGT3303Michel Leseure

Grading

Weight Mid-Term Exam 25% Final Exam 25% Project 1: Trade-off case 10% Project 2: Process Mapping 10% Project 3: Beer Game Project 10% Project 4: Cause & effect diagram 10% Participation 10%

MGT3303Michel Leseure

Class Schedule

• Print it out• Come prepared to

classes• Can be modified• Assignment dates

Week 1 (23/01 to 27/01)M: Syllabus

The Orange Cake Problem – Assignment and Tutorial

W: The Orange Cake Problem – Solution and discussion

Introduction to OM – Chapter 1F: No class

Week 2 (30/01 to 03/02)M: Operations Strategy – Chapter 2 W: No class – to confirm

F: Strategic Trade-offs Assignment of project 1

 Week 3 (06/02 to 10/02)

M: Introduction to decision analysis – Supplement of chapter 2

W: Product design – Chapter 3F: Service Design –

Chapter 3 Week 4: (13/02 to 17/02)M: Process and Technology – Chapter 4W: Process and Technology – Chapter 4

F: Assignment of project 2

MGT3303Michel Leseure

Participation and Attendance

• Attendance is mandatory and monitored• 4 unexcused absences result in withdrawal from

the course• Important Note:

– Attending means positive participation– Disruption is not participation– Expulsion from the course = absence– Systematic late arrival = absence– Sleeping = absence– Working on another course = absence– Any disruptive/abnormal behaviour = absence– 4 absences = out