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MFU-ERP Implementation โดย : นาย ธี ระ ยุทธ ไชย ชมภู นายสุรินทร์ ปัญญาเพชร เจ้าหน้าที่วิเคราะห์ระบบ ศูนย์บริการเทคโนโลยีสารสนเทศ มหาวิทยาลัยแม่ฟ้าหลวง

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  • MFU-ERP Implementation

    :

  • MFU-ERP Implementation

    MFU-ERP Service Support

    MFU-ERP Infrastructure

    MFU-ERP Basis Support

    2

  • MFU-ERP Implementation

    3

    (MFU-ERP)

  • MFU-ERP

    4

  • ECC 6.0Client / Server

    ABAP/4

    FIFinancial

    Accounting

    COControlling

    AMFixed Assets

    Mgmt.

    PSProjectSystem.

    WFWorkflow

    ISIndustrySolutions

    MMMaterials

    Mgmt.

    HRHuman

    Resources

    SDSales &

    Distribution

    PPProduction

    Planning

    QMQuality

    Manage-ment

    PMPlant Main-tenance

    Logistics Accounting

    Cross Applications

    Human Resources

    SAP - ERP

    5

  • ERP 6.0Client / Server

    ABAP/4

    FIFinancial

    Accounting

    COControlling

    AMFixed Assets

    Mgmt.

    PSProjectSystem.WF

    Workflow

    ISIndustrySolutions

    MMMaterials

    Mgmt.

    HRHuman

    Resources

    SDSales &

    Distribution

    PPProduction

    Planning

    QMQuality

    Manage-ment

    PMPlant Main-tenance

    (Financial Accounting - FI)

    1. (General Ledger)

    2. - (Account Payable)

    3. (Account Receivable)

    4. (Asset Management)

    5. (Cash Management)

    (Controlling - CO)

    1. - (Cost Center-Profit Center

    Accounting)

    2. (Internal Order Accounting)

    (Fund Management FM)

    1. (Fund Management)

    (Material Management - MM)

    1. - (Purchasing)

    2. (Inventory Management)

    SAP MFU-ERP

    6

  • MFU-ERP

    - (FI-AP)- (MM-PU)

    (FI-AP)* / /

    (FI-GL)

    (FM,MM-PU)- FR/FC- PR

    (CO)

    (REPORT)

    (FI-AR)* /

    - (MM-IM) - (FI-AA)

    (FM)

    (CM)

    7

  • 8

    P1 : Project Preparation

    P2 : Business Blueprint

    P3 : Project Realization

    P4 : Final Preparation

    P5 : Go Live& Support

  • Phase. 1 (Project Preparation)

    Phase. 2 (Business Blueprint)

    Phase. 3 (Realization)

    Phase. 4 (Final Preparation)

    Phase. 5 (Go-Live & Support)

    Project Phase

    Time

    9

    4 weeks 12 weeks

    8 weeks 12 weeks

    6 weeks

    M1 M2 M3 M4 M5 M6 M7 M8 M9

  • Phase. 1 (Project Preparation)

    Phase. 2 (Business Blueprint)

    Phase. 3 (Realization)

    Phase. 4 (Final Preparation)

    Phase. 5 (Go-Live & Support)

    Project Phase

    Time

    4 weeks 12 weeks

    8 weeks 12 weeks

    6 weeks

    M1 M2 M3 M4 M5 M6 M7 M8 M9

    Phase 1 : (Project Preparation)

  • Phase 1 : (Project Preparation)

    : Bi Weekly Meeting 11

    (Kick Of Meeting) Infrastructure

  • MFU

    12

    Phase 1 : (Project Preparation)

  • MFU

    13

    Phase 1 : (Project Preparation)

  • Phase. 1 (Project Preparation)

    Phase. 2 (Business Blueprint)

    Phase. 3 (Realization)

    Phase. 4 (Final Preparation)

    Phase. 5 (Go-Live & Support)

    Project Phase

    Time

    14

    4 weeks 12 weeks

    8 weeks 12 weeks

    6 weeks

    M1 M2 M3 M4 M5 M6 M7 M8 M9

  • Change Management

    15

    Phase 1 : (Project Preparation)

  • Phase. 1

    (Project Preparation)

    Phase. 2 (Business Blueprint)

    Phase. 3 (Realization)

    Phase. 4 (Final Preparation)

    Phase. 5 (Go-Live & Support)

    Project Phase

    Time

    16

    4 weeks 12 weeks

    8 weeks 12 weeks

    6 weeks

    M1 M2 M3 M4 M5 M6 M7 M8 M9

    Phase 2 : (Business Blueprint)

  • Phase 2 : (Business Blueprint)

    : Bi Weekly Meeting 17

    (AS - IS Analysis) (To - Be Design) (Business Blueprint) (Prototype Presentation)

  • Phase. 3 (Realization)

    Phase. 1

    (Project Preparation)

    Phase. 2 (Business Blueprint)

    Phase. 3 (Realization)

    Phase. 4 (Final Preparation)

    Phase. 5 (Go-Live & Support)

    Project Phase

    Time

    18

    4 weeks 12 weeks

    8 weeks 12 weeks

    6 weeks

    M1 M2 M3 M4 M5 M6 M7 M8 M9

  • : Bi Weekly Meeting 19

    MFU-ERP (Configuration) (Unit Testing) (Integration Testing)

    Phase. 3 (Realization)

  • Phase. 4 (Final Preparation)

    Phase. 1

    (Project Preparation)

    Phase. 2 (Business Blueprint)

    Phase. 3 (Realization)

    Phase. 4 (Final Preparation)

    Phase. 5 (Go-Live & Support)

    Project Phase

    Time

    20

    4 weeks 12 weeks

    8 weeks 12 weeks

    6 weeks

    M1 M2 M3 M4 M5 M6 M7 M8 M9

  • : Bi Weekly 21

    (Key User Training) End User (User Acceptant Test) (EUT : End User Training) (EMT : Executive Management Training) (Production Performance Test) (User Authorization) (Data Conversion)

    Phase. 4 (Final Preparation)

  • 22

    Phase. 4 (Final Preparation)

  • 23

    Phase. 4 (Final Preparation)

  • 24

    Phase. 4 (Final Preparation)

  • 25

    Phase. 4 (Final Preparation)

  • Phase. 5 (Go-Live & Support)

    Phase. 1

    (Project Preparation)

    Phase. 2 (Business Blueprint)

    Phase. 3 (Realization)

    Phase. 4 (Final Preparation)

    Phase. 5 (Go-Live & Support)

    M1 M2 M3 M4 M5 M6 M7 M8 M9

    Project Phase

    Time

    26

    4 weeks 12 weeks

    8 weeks 12 weeks

    6 weeks

  • : Bi Weekly Meeting 27

    (Going Live & Cut over) (Support) (Evaluation)

    - MFU-Support Training (Functional / Technical )

    Phase. 5 (Go-Live & Support)

  • 28

    Phase. 5 (Go-Live & Support)

  • 29

    Phase. 5 (Go-Live & Support)

  • 30

    Phase. 5 (Go-Live & Support)

  • 31

    Phase. 5 (Go-Live & Support)

  • MFU-ERP Service Support

    Call Center 6199

    Email :

    [email protected]

    Change Request

    Support 8.00 . 16.00 . 32

  • Support

    (Configuration) Form / Report (Authorization) Vender / Customer

    33

  • Support Manager

    Business Support Technical SupportCall

    Center

    FIFM CO MMInfrastructure- Server

    - Backup /

    Restore

    - Maintenance

    Authorization

    Transport

    Request

    Background Job

    Programmer

    Project Manager

    MFU Steering

    Support Team

    Help DeskTeam

    34

  • Flow Chart : On Call Support

    35

  • Flow Chart : email Support

    36

  • Flow Chart : Change Request Support

    37

  • Configuration9%

    ,1%

    0%

    18%

    1%

    23%

    0%

    10%

    0%

    1%

    2%

    0%

    username

    1%

    31%

    1%

    1%

    Support

    38

  • AUTH1%

    TECH9%

    FM20%

    MM19%

    FI40%

    CO11%

    Support Module

    39

  • MFU-ERP Infrastructure

    40

  • MFU-ERP Infrastructure

    41

  • MFU-ERP Infrastructure

    42

  • MFU-ERP Infrastructure

    OS : Windows Sever 2012 SAP version : EHP7 for SAP ERP 6.0 Database : Sybase version 15.7

    ------------------------------------------------------------ Server : 2 CPU : Intel 2.1 GHz RAM : 80 GB SAN Storage : 3.77 TB

    43

  • Client Roles

    44

  • Data Structure of and SAP System

    45

  • SAP System Landscape

    46

  • Three-System Landscape

    47

  • System 4

    PRD = Production

    QAS = Quality Assurance

    DEV = Development

    SAP Solution SAP Enterprise Support Remote Service Download SAP Note correction SAP GUI

    48

  • System Landscape Logical and Transport Sequence

    49

  • SAP GUI

    50

  • SAP GUI

    51

  • SAP GUI

    Tcode : ST02

    52

  • SAP GUI

    53

  • 1. Start / Stop System2. System Monitoring3. Transport Management System4. Printing Monitoring5. Backup and Restore6. Apply Note7. Check Certificate

    MFU-ERP Basis Support

    54

  • MFU-ERP Basis Support

    1. Start / Stop System

    55

  • MFU-ERP Basis Support

    2. System Monitoring

    System log error message System Log Transaction Code SM21

    Short Dump SAP Memory field Database Short Dump Short Dump Short Dump Transaction code ST22

    Work process Transaction Code SM50

    56

  • MFU-ERP Basis Support

    3. Transport Management System

    Transport T Code : STMS

    DEV QAS PRD

    57

  • MFU-ERP Basis Support

    4. Printing Monitoring

    T Code : SP01

    58

  • MFU-ERP Basis Support

    5. Backup and RestoreBackup dump Backup tool copy backup image SQL Script Backup T code : DB13

    59

  • MFU-ERP Basis Support

    6. Apply NoteNote SAP Knowledge Base bug bug fix apply note T Code : SNOTE

    60

  • MFU-ERP Basis Support

    7. Check Certificate SAP Router Certification SAP Support

    61

  • MFU Server Room

    1.

    2. UPS3.

    62

  • 1. ERP 2.

    63

  • 3. user ERP call center ERP

    64