meundies - maximizing the customers' comfort

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It all starts with hello! Unzipped ! MeUndies Maximizing the Customers’ Comfort

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Page 1: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

Unzipped!

MeUndies Maximizing the Customers’

Comfort

Page 2: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

MeUndies is a lifestyle brand that has transformed the way people perceive and buy their basics

The brand is known for offering the world’s most comfortable underwear

Page 3: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

The world’s most comfortable underwear

Page 4: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

MeUndies focuses on offering the most memorable customer experience through creative strategies, the latest technologies and smooth execution

Hello!

Page 5: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

The origin of the worlds most comfortable underwear

Founded by John ShokrianEverything can be bought online, except for the most basic thing everyone needs: underwear

John founded an online underwear shop

Page 6: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

MeUndies, a company that offers

The best and the fastest customer experience

The most comfortable and affordable underwear

Underwear online

A one of a kind complete customer service

Page 7: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

Outstanding customer service

Offering a consistent process

Connecting with the customer throughout the entire buying process

Making everything easy and accessible for the customers

Page 8: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

Outstanding customer serviceThe whole staff is excited about helping customers100 % satisfaction guarantee on the first orderMain purpose: being comfortable in your own skin

Page 9: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

Hello!

The best customer service is the one

where you never have to

call customer service

JasmineCustomer experience agent at MeUndies

Page 10: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

We want to make sure all things are consistent. And we try to create a really cool experience there. When you call us, you’re not talking to a robot. You’re always greeted with a cheery voice and someone who’s excited to be there.

Quote

Page 11: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

A touch of humour

Humor is a huge part of MeUndies

Customers send amusing pictures and messages through social mediaMeUndies made it a contest: come up with a caption for these pictures.

Page 12: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

Page 13: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

Page 14: MeUndies - Maximizing the Customers' Comfort

It all starts with hello!

Whitepaper: Lessons from Global Fashion & Lifestyle Brands

We’d love to hear your thoughts #hellocustomer

Download the full whitepaper