Although we would like to thank all of the sponsors within this folder for their support, neither Age Concern Merstham, Redhill & Reigate nor More Media can recommend or endorse any services or products supplied by

the sponsors.

Age Concern Merstham, Redhill & Reigate, Voluntary Organisation for the ElderlyADDRESS:The Merstham Centre, Weldon Way, Merstham, Surrey RH1 3QB

TELEPHONE NUMBER: 01737 645636 FAX NUMBER: 01737 644289EMAIL ADDRESS: enquiries@ageconcernmrr.org.uk

WEBSITE: www.ageconcernmrr.org.uk REGISTERED CHARITY NUMBER: 247634 – The voluntary Association for the Elderly

AREA OF BENEFIT: Merstham, Redhill, Reigate and Hooley in the Borough of Reigate & Banstead, County of Surrey

MISSION STATEMENT

“To promote the well -­ being of all older people and to help

make later life a fulfilling and enjoyable experience.”AIMS AND OBJECTIVESPotential Users: Number of older people in the area of benefit: Approximately 11,000

Help local older people to live independently and remain in their homes as long as they are able and wish to do so.

Seek financial stability in order to maintain and improve essential core services.

To promote the well-­being of all older people and to help make later life a fulfilling and enjoyable experience.

Help older people overcome social isolation and loneliness and live their life to the full.

Work in partnership with other voluntary organisations and statutory authorities to assess the needs of local older people in order to provide high quality and effective services.

Work toward improving opportunities for older people and enable them to make a valued contribution.

Find additional resources to expand services and to start new initiatives in order to provide services that meet the changing needs of local older people.

Continue to work within Age Concern, the federation Quality framework and always maintain the foundation standard.

Our services enable individuals over the age of 18 to enjoy the comfort and security of their own home, ful!lling their own lives and making their own choices.

Absolute Care Services employ highly trained and fully vetted sta" individually matched to your speci!c needs. We have been providing a service to the local communities for over 12 years and have also gained the approval of local social services. The Regulatory body for social care is the Care Quality Commission, who has rated our services as excellent at each inspection. Our Services include: Domestic help, meal preparation, socialization, Medication, Respite support, Companionship Shopping, Escort to appointments, Assistance with personal care

Whether it’s about making life more enjoyable,or seeking assistance for a loved one, we can help.

Macmillan House 54 Cheam Common Road Worcester Park Surrey, KT4 8RH

Tel - 0208 337 7887 Fax - 0208 337 3113

www.absolutecareservice.co.ukcare@absolutecareservice.co.uk

Please contact us to discuss your needs on

Britannia

Homecare LtdAbout us:Britannia Homecare have been established in your local community for almost a decade. We understand the need for continuity of care with regular sta" who are friendly yet professional. We are well equipped to provide a bespoke service to our clients of the highest quality.

On-going, good quality training ensures our careworkers assist people to make the choices about the way they live and the care they receive, speaking to people respectfully, listening to what they have to say and enabling them to maintain their independence as far as possible

Services:We pride ourselves in providing our clients with a digni!ed personal care service, enabling them to maintain their usual high standard of personal hygiene ie. washing and dressing, bathing or showering, hairwashing, oral hygiene and continence care.

Personal care and companionship

Palliative care

Domestic help

If you would like to !nd out more about the services we o"er, and how we may be able to help you:

ContactBritannia Homecare LtdRowan House, Small!eld Road,

Horley, SurreyRH6 9AU01293 823825

Objectives:The CONSTITUTIONAL AIM is "to promote the welfare of the aged in a manner which now and hereafter may be deemed by law charitable within the Borough of Reigate."

Age Concern Merstham Redhill and Reigate provides care, practical support, and social and leisure services for the benefit of all older residents in Merstham, Redhill, Reigate and Hooley to meet the following objectives:

live independently

remain at their homes as long as they wish and are able to do so

prevent/delay admission to residential homes/hospitals

overcome isolation and loneliness and socially interact with others

claim the benefits they are entitled to

improve skills and acquire new skills

reduce the length of hospital stays

link with other voluntary organisations and statutory authorities on their behalf

link with local businesses and trades people for services that older people can trust

make a valued contribution to the local community

provide a point of contact and information that meets the needs of older people and their families and is available on all weekdays

advise older people on how to get help

provide appropriate legal advice through qualified channels

engage in public health education programmes to promote:

-­ safety at home-­ healthy lifestyle-­ Improve mental health-­ Provide healthy exercise programmes

Also, Age Concern Merstham, Redhill & Reigate is committed to work in partnerships with other organisations and statutory authorities to assess the current changing needs in order to provide high quality services for local older people across a wide spectrum of needs, abilities and interests.

VOLUNTEERSVolunteers are the backbone of our service provision and calculations show that in total we receive some 8676 volunteer hours per annum. This includes the Home Support befrienders, the volunteer drivers, the escorts, the volunteers at the day centres and clubs. If we take this a step further and take the minimum wage into account we can value all this generosity at something like £48,000 per annum. What an unbelievable amount of generosity if you quantify it in this way, we would like to give a huge thank you to all our volunteers for their community spirit and valued addition to our organisation it really is a massive contribution to the lives of our members.

Information & Advice

Day Centres

Hot Meals at Day centres

Clubs

Transport for the frail, housebound and disabled older people

Shopping trips

Social outings

Home Support Service (Visiting / befriending)

IT and Internet Learning

Hard of hearing service and Hearing Aid Maintenance

Holidays

Lists of local reliable trades people

Shopping Trips for the Frail & Housebound

Volunteer gardening Service

Legal Advice in partnership with Quanticks Solicitors

Age Concern Merstham, Redhill & Reigate provides the following services:

WDownsizing? Selling? Moving in with friends or family? Whatever your concerns are, Daphne Frost of Gray Hooper Holt Solicitors will help you. Daphne has over 35 years experience as a solicitor and is a member of Solicitors for the Elderly. Whether you’re thinking of moving home, making a Will, or need some help with what to do when someone dies, Daphne’s experience and understanding will make the process as simple and stress-­‐free as possible.

on you from start to making sure you’re never out of the loop

us, we’ll visit you! Our conveyancing and Will making services are

rather than legal jargon. If you’re thinking of making a Will to ensure that your estate goes to those you want it to, Daphne usually o ers a xed price for single or mirror wills.

For professional help, call us now on 01737 761004. Visit us a Corner, Redhill RH1 1BB.We’re on the web at www.grayhooperholt.co.uk

Daphne Frost

INFORMATION & ADVICE SERVICE:This service provides information on many issues relating to older people and their carers. It is mainly a telephone service and information on home help, housing needs, residential homes and other welfare benefits is given and the enquirers are sign posted to the right agencies and the statutory authorities.

The office for information and Advice is based at the Merstham Centre and despite the change of number is going very well. We work very closely with the Department of Work and Pensions in ensuring that our local residents receive as much valuable information in increasing their income wherever we can. This service and the added bonus of having a close working relationship with our local independent living support worker is something which we have found other organisations do not have and appreciate how lucky we are in having such support.

The office receives nearly 3000 calls and visitors a year and the number of I/A enquiries made by the public to Merstham and Redhill Centres averages out at around 60 to 70 calls a week, still increasing year on year. The use of both the Day Centre Phone line and the Office line are on continuous usage dealing with every type of information, assistance, support and advice as well as booking the Social outings, Theatre bookings, river trips, shopping trips and trips out on the minibus.

AGE CONCERN SERVICES AND ACTIVITIES

MEADVALE FRIENDSHIP CLUBOpen on Tuesday Mornings 10.00a.m. to 12 noon

We continued to provide transport for the members to the club regularly last year.

One of our volunteers now runs the Meadvale Friendship Club, assisted by her husband who is one of our minibus drivers and also helps with club activities between the pick up and return journeys, after which he runs the shopping trips on Tuesday afternoons.

TRANSPORTThe transport based services are very much in demand. Most of our other services, especially the majority of our Day Centre/Club members also rely on our two minibuses for transport.

Although there has been a shortage of volunteer drivers & escorts we are able to maintain an effective transport service to our Day Centres and Clubs. Our volunteer drivers often offer a helping hand and carry out more than their regular duties to meet the increasing demand for transport.

Including the Shopping Trips & Social Outings and the Shopping Trips for the Frail Services, the two minibuses have done a total of around 18000 miles and carried a total of nearly 6000 passengers a year. The daily day centre/ club runs may be only 10 to 15 miles a journey, whereas the Shopping Trips & Social Outings can be as much as 150 miles round trip. SHOPPING TRIPS / SOCIAL OUTINGSThis service has now become one of our regular core services. We organise two outings weekly for the benefit of local older residents. Pub Lunches, trips to the south coast, garden centres, places of interest and a day trip to France are among the outings that are on demand. After consulting our members, we have introduced a small charge for the service;; a contribution to administration and minibus costs, which has been especially important with the ever increasing fuel and other costs associated with transport.

The service has since become very popular. We are steadily increasing the number of outings we do each year.

Raven’s Sheltered Housing in East SurreyRaven is the leading provider of a"ordable housing in and around East Surrey. We manage more than 370 sheltered homes for older people in Banstead, Mersham, Redhill, Reigate and Horley. Residents have the support of a sheltered housing o#cer which enables them to live independently, with support if needed. Many of our developments have communal facilities and a wide range of social and educational opportunities from IT classes, co"ee mornings, arts and crafts, aromatherapy massage and ‘brain gym’ sessions. One scheme even has a Nintendo Wii!

All our properties are self-contained studios, one and two bedroom homes and have their own kitchens and bathrooms. All our sheltered developments are well-placed for public transport, doctors’ surgeries and shops.

Our highly trained sheltered housing o#cers make daily contact with residents during the week and each home is !tted with an emergency alarm system so they are able to contact a trained member of sta" 24 hours a day.

For more information contact us on 01737 272 400.

Do you need help with Bathing and dressing Food preparation Light household duties Laundry Advice on bene!ts entitlement Appointments Medication

“Cherchefelle are lovely people who were very patient with my husband… I would recommend them to anybody.”

Contact usCherchefelle Housing Association Ltd. Enterprise Court, 3 Mill Street, Redhill, Surrey RH1 6PAT: 01737 244312 E: info@cherchefelle.org.uk W: cherchefelle.org.uk

CherchefelleConnecting with the Community

MERSTHAM CENTRE Open Tuesday, Wednesday, Friday 9.30a.m. to 3.30p.m.

The Merstham Centre is open three days a week with a plan to re-­start the tea dances at some time in the future due to request from the members. We have already have Arts and crafts, Brain exercises and music and movement through working with the WEA (workers education association).

Fit as A Fiddle the Age Concern Surrey initiative have provided us with the New Age Kurling Kits and after the initial practice the games are becoming more competitive with local school and college students joining in. Eventually we hope to start an inter-­house league for our Centres and Clubs

Meals are served every day and we will be looking in to raising funds to enable the up-­grading of our kitchen, this is a long term project but knowing the staff as I do and having some ideas on utilising the local catering colleges we have positive hopes at present.

REDHILL CENTREOpen Tuesdays and Thursdays at present

Open two days a week with a provision of a Chiropodist, bookable through the local G.P’s, Arts and crafts provided again by the WEA. We wish to be able to open three days a week and add Wednesday to the opening days and are looking to raise funds to enable us to carry out this desire.

STONE

Are you down-sizing or moving into long term care and require professional and supportive assistance to ensure your move is e"ortless? We provide a tailored service to older members of our community who require trust, compassion and experience to turn, what is often a stressful and confusing time into a positive experience.

Your needs are our priority.We assist you to !nd and choose just the right place for you.We accompany you to all viewings.Obtain at least 3 valuations on your property.De-clutter in preparation for your move.Assist you to appoint an Estate Agent and SolicitorPack and box up items, prepare furniture plans.Appoint a reputable removal company.Plan and manage your moving day with a full day’s assistance. Un-pack and set up your new home just as you planned it.Change of address letters and cards for both business and personal correspondence.

A SUPPORTED MOVING SERVICE FOR SENIOR CITIZENS

For a free, non-obligatory consultation, please call,Ellen Hutchinson:020 8569 9271(o#ce) 07834 485704(mobile)

Debra Riches: 07885 408940(mobile)Melanie Hill: 07962 970073(mobile)

Email: ellen@e"ortlessrelocation.co.uk debra@e"ortlessrelocation.co.ukmelanie@e"ortlessrelocation.co.uk

Website: www.e"ortlessrelocation.co.uk

AL

Comprehensive, Caring and Personal Attention by an independent Family Business

01737 24316449 Bell Street, Reigate, Surrey RH2 7AQ

01883 74012345-47 High Street, Godstone, Surrey RH9 8LS

01737 81440611 Shelvers Hill, Tadworth, Surrey KT20 5PU

01306 882266Trellis HouseDorking, SurreyRH4 2ES

www.stonemanfunerals.co.uk

24hr Service Prepaid Funerals Chapels of Rest

Funeral Service Chapel Horse Drawn Funerals

Home Visits Eco Friendly & Willow Coffins

Doran Court, Reigate Rd, Redhill,

Surry RH1 6AZ01737 763456

SERVICESTONEMAN FUNERAL

HOME SUPPORT SERVICEAll our befriending volunteers are CRB checked. Our organization is a part of the Age Concern England system where by three of us, the Chief Officer, the Home Support Manager and the Administration secretary interview and induce the volunteers to our services. This service is probably one of the most needed and rewarding, where older members of our community who would otherwise find themselves isolated and lonely, have regular befrienders who visit and add to these people’s lives and independence.

HARD OF HEARING SERVICEThis service is run by volunteers;; Hearing aid batteries and tubing are renewed and maintained. Individual support and information is given.Leaflets are regularly sent to hospitals' audiology departments.

We were able to continue this service at the following venues:

Merstham Centre (Merstham): Tuesday, Wednesday and FridaysThe Redhill Centre: Tuesdays and Thursday mornings

At our Merstham office the Information & Advice staff also keep a supply of hearing aid batteries and tubing. They welcome many older people who come to the office for batteries

outside the Merstham Centre opening hours and are able to help them.

HOLIDAYSWe continue to offer holidays to the residents of the Borough through “Various travel Groups”. In July last year the holiday booked to The Isle of Wight and this year the Turkey and Tinsel holiday is to Bournemouth, with future holidays looking at Great Yarmouth and many more.

SHOPPING TRIPS FOR THE FRAIL & HOUSEBOUNDOnce a month we provide a minibus to take the more frail and housebound of our members to do their shopping. We go to a variety of different supermarkets so that we can offer choice to our members and we also try to blend in an element of a day trip out somewhere nice. On returning from the shopping trip our driver is always more than happy to help you with your bags inside your home to save you carrying them. Due to the already high and everincreasing demand for this service it is not always possible to accommodate for everybody. We work with other organisations to try and provide escorts and ensure that all people that need to do their shopping can do it in comfort and on a one to one basis if needed.

Step by StepFoot Health Practice

Member of British Association of Foot Health Professionals

Step by Step provides a highly professional foot care service, which is fully mobile, attending to all your foot

care needs within the comfort of your own home.

For an appointment or more information telephone:07786 038149 – Michelle Hogan MCFHP

Will writing, trusts and powers of attorney in Surrey and Sussex

Telephone: 01293 771120 Mobile: 07961 693509

Contact Jane Elliott of Goodwills Ltd

www.goodwills-janeelliott.co.uk

For friendly professional advice, or to arrange a home visit, please call:

Teamcare Supported Living provides spacious and high quality accomodation which is within easy reach of almost all public amenities. It is mainly designed for people aged between 18-65 having a Mental Health and or Learning Disability wanting to make positive chanes and commited to further enhance their social and living skills.

Teamcare Supported Living

t: 01737 642 435 m: 07949 852 478 e: teamcare@hotmail.co.uk86 Radstock Way, Merstham, Surrey RHI 3NH

For quality new Dentures and Denture repairs

For Redhill Call01737 773040

Unit 1,3 Mill Street,Redhill, Surrey RH1 6PA

For Horley & Crawley Call01293 774687

17 Station Road,Horley, Surrey RH6 9HW

NIGEL BOULT &ANDREW MCLEAN

DIP CLIN DENT TECH RSC ENG

THE DENTURE SHOP

At our clinics in Redhill and Horley, weprovide a complete denture care servicethat includes 24 hour to emergency denture repairs plus a unique home visit consultation.

Denture RepairsNew DenturesHome VisitsRelinesAdditionsAnti snoring devicesTooth Whitening

Call us for your free 50 page menu

0800 773 773For delivery enquiries telephone:

01737 823366 taking care of meal times

Choose from over 220 mouth-watering meals and desserts From as

little as £2.35 for a meal complete with vegetables Suitable for a large

range of special diets Frozen from freshto capture the goodness Can

be cooked in minutes using an oven or microwave Enjoy a delicious hot

meal whenever you like Easy to order Delivered for free with care

Independent Hearing Aid Consultant

HEAR HEREALISON ELLMAN-BROWN

F.S.H.A.A., R.H.A.D., A.T.L.AHearing Aids - All Makes

Repairs Servicing

Lip-reading Teaching Home Visits

Batteries Digital Technology

30 Day Money Back Guarantee

Tradtional Ultra ModernNoise Protection & Swim Moulds

Tel: 01883 717277Mob: 07860147539

EMAIL ADDRESS: enquiries@ageconcernmrr.org.ukWEBSITE: www.ageconcernmrr.org.uk