It’s a great day at

“Not Just Another Copier Company.”

MERITECH’S MISSION

Meritech is dedicated to creating

strong partnerships with our

customers by understanding their

business and customizing

solutions to fulfill their business

technology needs. We strive to

provide an experience of total

customer satisfaction by focusing

on our customer’s requirements

and then providing quality service

guaranteed by our Big “M”

Pledge.

1 Understand Your Business

2 Develop a Customized Solution

3 Implement a Service Program

4 Guarantee with the “Big M” Pledge

5 Provide Continued

Support

6 Review Quarterly

The Experience

Don’t React…

proactive |prō’aktiv|

adjective

(of a person, policy, or action) creating or controlling a

situation by causing something to happen rather than

responding to it after it has happened : be proactive in

identifying and preventing potential problems.

Planning ahead. It’s an important part of running any

successful business. The best way to plan ahead is to be

proactive.

Meritech is committed to helping businesses in Northeast

Ohio achieve results with their office technology. We

tailored this unique set of solutions to maximize productivity

and profitability, by proactively monitoring, controlling and

managing all of your technological devices and processes.

DOC

Document Management System

Document Management is the process of digitizing

your paper documents into a searchable online

library of information. When you implement ProAct

Doc, Meritech will organize all of your

communications hard copy and electronic ﾑ into a

customized filing system which allows for quick,

easy filing and retrieval. With searchable files,

you’ll locate what you need in minutes, not hours.

Backfiling

Meritech’s scanning team can help you make the

transition to a paperless office. Whether you need

to archive files in effort to save space or just want

to be able to retrieve information from your file

room more efficiently our technology consultants

can show you how.

BENEFITS:

• Save money.

• Protect your data.

• Secure access.

• Be prepared.

NETWORK

Plan ahead. Our services are both proactive and reactive. We remotely monitor the critical aspects of every system’s security and performance around the clock, allowing us to anticipate and correct many issues before they occur. We focus on preventing problems—not just fixing them.

Get specialized attention. We assign you a dedicated account manager who takes the time to understand your current technology needs and your business goals.

Keep your staff informed. We train your people in the correct usage of the tools they currently have and the new ones you would like to provide them.

Get help when you need it. All of our technicians are highly trained and certified, typically in multiple technologies, and they are especially talented at working with people who would rather remain non-technical. We will arrive on site as needed and stay there until the problem is fully resolved.

Don’t waste time on technical issues.We can remotely take control of an problem PC or server. This frees your employee from struggling with the issue, the risk of making it worse, and the hassle of telephone support.

PRINT

Lower costs.

By proactively managing office printing and copy-related activities,

organizations can save up to 30% of their current spending.

Experience continuing benefits.

Once your customized ProAct Print analysis has been completed,

monitoring software allows us to continue to help optimize your print

environment. By evaluating the costs associated with each device, we can

locate under-utilized and low-productivity areas.

Refine budget forecasting.

Implementing a ProAct Print strategy will give you a greater deal of

accuracy in budgeting and forecasting.

Improve productivity levels.

Realignment of your business’ output devices will allow your employees to

be more productive and efficient.

SUPPORT

Total Customer Satisfaction

Our dedicated team of customer support representatives

can assist you at any time.

Support Solutions include:

• phone

• remote login

• on-site service

• after hours or evening calls

Our team can proactively monitor your devices under a

print management program. We can send a service

technician when there is a problem, and you will never

have difficulty finding a solution.

RELIABLE PERFORMANCE

• Product performance and equipment reliability for up to 7 years.

Professional sales and service consultants, as well as a complete

network solutions support staff.

UNPARALLELED TECHNICAL SUPPORT

• Over 60 expert manufacturer certified technicians with average tenure

of 9.9 years. Meritech has company supported client training center

and a solution-driven tech support team.

QUALITY PARTS AND SUPPLIES

• All service is completed with factory authorized parts, state of the art

diagnostics, and monitoring system.

QUICK RESPONSE TO SERVICE

• Service response time is less than five hours - guaranteed!

GREATER FLEXIBILITY AND ABILITY TO UPGRADE

• Meritech offers greater customer flexibility, including upgradable

leasing programs and customer care evaluations.

Our decision to go GREEN is simple.We are committed to reducing our carbon footprint by:

• promoting the use of print management tools.

• utilizing document management software to effectively reduce print output.

• giving our customers the option of recycled paper and supplies.

It’s Our

Responsibility.