merchant user manual - mygov.in
TRANSCRIPT
Product Manual
Merchant User Manual
App Launch
Splash ScreenUser to select the preferred
languageSign-up/sign-in screen
Select Role Select login mode Select business type user
Merchant Onboarding
Provide CINB credentials Select account number Select CIF number
Merchant Onboarding
Confirm account no. & CIFMerchant KYC request
acceptance confirmationINB registration successful
Merchant Onboarding
Sign-up page; enter email id and industry
Set PIN and security question Accept terms and conditions
Merchant Onboarding
ContinueSign-in page; enter OTP received
by SMSEnter PIN
Merchant Login
Already registered; click on sign-in
Provide OTP Enter PIN
Merchant Login
Select payments My payment request screenEnter customer mobile
number or scan QR code
Merchant Initiated transaction
Customer dashboardCustomer QR code view &
SaveMerchant> Scan customer
QR code
Merchant Initiated transaction
Confirmation screen (merchant end)
Merchant Initiated transaction
Go to My payment request View all pending request
Customer Accepts Merchant Initiated Transaction
Accept/reject and confirm by providing PIN
Successful payment notification
Ask money request notification to customer
Customer can view request in “My payment request”
Enter amount and description
Confirm transaction by providing PIN
Transaction successful confirmation
Balance updated in my balance
Transfer Fund to Linked SBI account
Customer initiated payment (pay now)
Customer dashboardMerchant dashboard
screenCustomer scan this QR code/enter mobile No.
Customer initiated Payment
Customer initiated Payment
Choose payment modeScan Merchant QR code Confirm by providing PINTransaction successful
notification
Change pin
Click on change PINGo to My account Provide old and new PINPin change successful
notification
Forgot Pin
Enter security question & Answer
Click on forgot PINClick on Get Temporary PIN, or if you have PIN, Click on second button
Refunds
Enter Transaction ID to Initiate Full Refund
Confirm by providing PIN
Refund successful notification
Manage Sub merchant
My settings My payment request Help & FAQ
My settings My payment request Help & FAQ
Add Sub merchant
Sign-in as sub-merchantProvide details, choose PIN
& security questionsAccept terms and
conditions
Sub merchant onboarding
Continue Provide OTP Enter PIN Sub merchant Dashboard
Sub merchant onboarding
Manage sub merchant
Manage Sub merchant View Sub merchant
My Transaction
Tap on My transaction table
Detailed transaction history
Show more option to view more
Side Menu
My settings My payment request Help & FAQ
Logout Enter PIN to login again
Logout