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Menu• Reports• Network Configuration (Technical)
• Managing Risk
• Day To Day Monitoring Methods
• Outcomes of using Spector CNE
• Resolve Technical Problems
• Who Uses Spector CNE
• Return on Investment
Click on each item to go to that section
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ReportingReporting
Reporting
• Web Sites
• Chat/Instant Message
• Programs
• Keystrokes
• Downloads/uploads
• Snapshots
• Bandwidth usage
• File usage
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Viewer
Reporting
Simple to view activity reports
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Websites
Reporting
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Reporting
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Chat/Instant Message
Reporting
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Program Activity
Reporting
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Downloads
Reporting
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Keystrokes
Reporting
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Additional Features
• Monitor files deleted, created, and renamed
(includes files written to CD, DVD or USB devices)
• Record printing of documents
• Capture files uploaded and downloaded
• Track network traffic and bandwidth usage
• View events by login
Reporting
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Network Configuration
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Network Configuration
Network Configuration
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• Install the Spector CNE Viewer on any number of computers
• Activities are identified by computer name and username
• Spector CNE uses little bandwidth
Network Configuration
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Data Vault
• 10 MB disk space per computer per day
• Older information automatically overwritten
• Automated archiving or Windows backup
• One or more Data Vaults
Network Configuration
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STANDARD NETWORK CONFIGURATION
Network Configuration
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MULTI-SERVER CONFIGURATION
Network Configuration
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Manage Computers
• Remote install and uninstall
• Installation completely undetectable
• Remotely turn recording on/off and change settings
Network Configuration
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Control Center
Network Configuration
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Network Configuration
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Risk ManagementRisk Management
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Stop these Activities• Theft of confidential
information
• Sexual or racial harassment
• Discrimination claims
• Fraud & embezzlement
• Illegal downloads
• Litigation by employees and outside companies
Risk Management
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Deterrence “When the word about monitoring got out…non-work activities went down about 98 to 99 percent….”
Keith Becker
Illinois Wholesale Cash Register Corporation
Hoffman Estates, Illinois
“The threat of being caught red-handed is powerful. That is what the law does. And to some degree, this software lays down the law.”
Chuck BenedonAshton Financial
Brookfield, Wisconsin
Levels of Use
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Deterrence
Detection “We found out… that a large number of
our staff were playing computer games and chatting on the Internet while on company time.”
Robert ElliottRCS Communications
Louisville, Kentucky
Levels of Use
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Deterrence
Detection
Investigation
“…watching and noticing variations in employee habits indicated a problem … enough so to warrant an investigation…with (Spector CNE).”
Chuck BenedonAshton Financial
Brookfield, Wisconsin
Levels of Use
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Deterrence
Detection
Investigation
Prosecution
“If you have to get up in front of a judge and say this and this was going on, you better have something to back it up.”
Edgar Huite
Jackson Hewitt
Foley, Alabama
“The reports Spector CNE provides are such a huge piece of evidence. Spector CNE gives you the ability to go to court with evidence of EXACTLY what happened.”
-- Jeff Tirpak,
Lonkar Services Ltd.
Red Deer, AB, Canada
Levels of Use
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How Companies MonitorHow Companies Monitor
• Random monitoring
• Upon request
• Formal investigations
• Keyword alerts
(Little time is spent on review)
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Random monitoringWeekly review of an Weekly review of an employee’s computer useemployee’s computer use
Only 10 minutes to review a Only 10 minutes to review a day’s activitiesday’s activities
How Companies Monitor
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Random monitoring
Upon request
When a supervisor suspects When a supervisor suspects inappropriate behaviorinappropriate behavior
Examples:Examples:
• Not getting work doneNot getting work done
• Switching screens when Switching screens when you walk byyou walk by
• Complaints by coworkersComplaints by coworkers
How Companies Monitor
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Random monitoring
Upon request
Formal Investigations
Serious misuse of computersSerious misuse of computers
• FraudFraud
• Sexual harassmentSexual harassment
• Confidential information lossConfidential information loss
• Employee or external lawsuitsEmployee or external lawsuits
How Companies Monitor
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Random monitoring
Upon request
Formal Investigations
Keyword Alerts
Receive immediate email Receive immediate email notification of words and phrases notification of words and phrases detected in:detected in:
• EmailEmail
• Instant MessagesInstant Messages
• WebsitesWebsites
• KeystrokesKeystrokes
How Companies Monitor
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Who Uses SpectorSoft Products?
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Who Uses SpectorSoft Products?
Corporations & Small/Mid-Size Business• Increase Employee Productivity• Enforce Internet Acceptable Use Policies• Reduce the Spread of Confidential Company Information• Reduce Potential Legal Liability
“One of my employees was sending emails to his former employer - who also happens to be my competition. Spector captured those emails and everything he sent with his correspondence, including my vendor lists, item codes and serial numbers of every item sold!
The Spector recordings were legal proof of his harmful activities.”
James G. Farnes, PresidentFarnes Computer Systems
Coconut Creek, Florida
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Who Uses SpectorSoft Products?
Education• Stop Student Hacking of School PCs & Networks• Control Inappropriate Web Surfing• Identify Students Abusing Internet Privileges
Corporations & Small/Mid-Size Business• Increase Employee Productivity• Enforce Internet Acceptable Use Policies• Reduce the Spread of Confidential Company Information• Reduce Potential Legal Liability
“We are a technology school in North Carolina and last fall we were subject to hacking attacks that almost shut our network down.
Spector discovered who the culprits were. It is easy to use and we can see exactly what the students were doing.
Now the students are running scared because word is out that we can mysteriously find out which students are causing havoc.”
Robert Frost Highland School of Technology
Gaston County Schools, North Carolina
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Who Uses SpectorSoft Products?
Law Enforcement• Monitor Offenders (Sex Offenders, Pedophiles, con artists, embezzlers and other cyber-criminals)• Enforce Government Mandated Supervisory Restrictions• Monitor Government Employees
Education• Stop Student Hacking of School PCs & Networks• Control Inappropriate Web Surfing• Identify Students Abusing Internet Privileges
Corporations & Small/Mid-Size Business• Increase Employee Productivity• Enforce Internet Acceptable Use Policies• Reduce the Spread of Confidential Company Information• Reduce Potential Legal Liability
“Spector Pro does exactly what it says it will do and has proven useful in administrative and criminal investigations as well as off site supervision of convicted criminals.”
Todd Sabins, DetectiveBerkeley Police Department
Berkeley, California
“Spector Pro is an important part of my online undercover investigations. The chat logging and screenshot captures are excellent. I never go into a chat room or instant message conversation without Spector Pro running in the background.”
Mike Widner, Detective Noblesville Police Department
Noblesville, Indiana
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Network Configuration
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What you will accomplish
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Improved Productivity
What you will accomplish
“At first I thought it was expensive for a company of our size. But it paid for itself in a week. Spector CNE is priceless at double the cost.
After the first week I did a spreadsheet report showing a minimum of 40 to 50 hours a week wasted, just on Internet surfing. The report easily projected savings of $50,000 a year or more.”
Keith BeckerIllinois Wholesale Cash Register
Hoffman Estates, Illinois
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Improved Productivity
Reduced Risk
What you will accomplish
“One employee was getting ready to leave and was transferring files via email. This was important data, like the customer list. We caught her dead. It’s against the law. It’s company property, not the employee’s.”
Chuck BenedonAshton Financial
Brookfield, Wisconsin
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Improved Productivity
Reduced Risk
Regulatory Compliance
What you will accomplish
Woodlands Securities and four associated financial services companies use Spector CNE to conform to regulations established by the National Association of Securities Dealers (NASD), the Securities and Exchange Commission (SEC), and the State Securities Board.
Dennis McCulloughWoodlands Securities
The Woodlands, Texas
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Improved Productivity
Reduced Risk
Regulatory Compliance
Performance Reviews
What you will accomplish
“When employees come up for review, I check their compliance with computer use policy. I want to know how dedicated an employee is so we can compensate him or her properly. Specifically, Spector CNE allows us to determine how much personal time an employee spends on the computer.”
Name Withheld
“If an employee is leaving us, we’ll do a routine check. It’s a real effective tool for departure situations … expected or unexpected.”
Gene O’NealCarlile Transportation Systems
Anchorage, Alaska
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Improved Productivity
Reduced Risk
Regulatory Compliance
Performance Reviews
Document Recovery
What you will accomplish
“It's important to our law firm that we send timely emails. Occasionally we are faulted for not having done so and asked to pay damages. Spector CNE has enabled us to retrieve these emails and prove we did indeed meet our obligation.”
Name withheld
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Improved Productivity
Reduced Risk
Regulatory Compliance
Performance Reviews
Document Recovery
Training/quality control
What you will accomplish
“Using the software, we now keep an eye on new employees for a couple of weeks,” said Elliott. “It helps in training … you look at the Spector CNE screen snapshots and not only can you ask why are they doing this … but why are they doing it this way?”
Bob ElliottRCS CommunicationLouisville, Kentucky
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Resolve Technical Problems
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Error Messages
Resolve Technical Problems
“The screenshots show me error messages and exactly what led up to a problem.”
Name Withheld
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Error Messages
Malware and Viruses
Resolve Technical Problems
“(Users) go to websites and cookies get placed that change the behavior of Internet Explorer. I can discover the website that caused the problem and block it for everyone.”
“I can discover how a virus was introduced.”
Name Withheld
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Error Messages
Malware and Viruses
Documentation
Resolve Technical Problems
“I use the screenshots to document installations and configuration changes for later review.”
Name Withheld
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Error Messages
Malware and Viruses
Documentation
Saved staff time
Resolve Technical Problems
“The incidents are few and far between now. And that alone saves us work. We don’t have to ‘clean’ the machines as often as before.”
Jeff Hunt, Park Rapids Area School DistrictPark Rapids, Minnesota
We have found that our support workload is reduced because the kids don’t try to crash the PCs any more, and if a machine does fail, we can see from the log what was happening when it failed. This makes it much easier to fix.”
Fungai Chawira, St Augustine’s High School London, England
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Error Messages
Malware and Viruses
Documentation
Save staff time
Reduce Bandwidth
Resolve Technical Problems
“We found a folder with 60-80 songs in it on one of our file servers … way down deep. We wouldn’t have found the songs without Spector CNE.”
Todd Kumpola, Rapids Area School DistrictPark Rapids, Minnesota
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Network Configuration
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Return on Investment
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Cost Savings CalculatorSee how quickly Spector CNE recovers cost of investment.
http://www.spectorcne.com/Solutions/costsavings_calc.html
We created this calculator after hearing from our customers.
(See next page)
Return on Investment
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• “Spector CNE has been so effective at reducing personal time spent on the computer and increasing productivity that we’ve been able to reduce staff by 19%, saving 18% in wages and benefits ($220,000).”
Daniel Anderson, Summit CenterFlagstaff, Arizona
• “Just one employee caught at one company paid for all 65 licenses at all five companies.”
Dennis McCullough, Woodlands Securities
The Woodlands, Texas
• “The return on investment in our situation was only a few months.”
Robert Elliott, RCS Communications
Louisville, Kentucky
Return on Investment
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• “After the first week I compiled a spreadsheet showing a minimum of 40 to 50 hours a week wasted, just on Internet surfing. This report easily projected savings of $50,000 a year or more.”
Keith Becker, Illinois Wholesale Cash RegisterHoffman Estates, Illinois
• “With approximately 50 employees using PCs, the potential yearly bottom line savings equates to more than $180,000.”
Eric Skillingstad, Mobridge Regional HospitalMobridge, South Dakota
• “Spector CNE is saving our customers money. In one instance, productivity increased about $60,000 a year right away.”
Alex Hansen, BoldFont Communications Minneapolis, Minnesota
Return on Investment
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“Will the time come when monitoring software is as important as anti-virus software? The time is here now! You need to have a tool like Spector CNE in your repertoire.”
Regional Credit Union
“I believe monitoring software is going to become a workstation standard. If you’re not monitoring, I’d say you have to ask yourself why.”
Chris HoerskeDrexel Chemical Company
Memphis, Tennessee
As computers need anti-virus software, so do they need
monitoring protection software.
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