members satisfaction research. sensing our current customers

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Sensing of our current customers Survey of TMPs and TLP was run in October 2013. Find out results and conclusions!

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Page 1: Members satisfaction research. sensing our current customers

Sensing of our current customers

Survey of TMPs and TLP was run in October 2013.

Find out results and conclusions!

Page 2: Members satisfaction research. sensing our current customers

252 RESPONDENTS

176 FEMALES

76 MALES

Page 3: Members satisfaction research. sensing our current customers

Your AIESEC XP?

6-12 months: 143

3-6 months : 33

Up to 3 months : 76

Page 4: Members satisfaction research. sensing our current customers

Personal development (self -awareness, soft skills improvement)

-195 respondentsLeadership development – 164 respondentsInternational Experience – 165 respondents

Page 5: Members satisfaction research. sensing our current customers

Personal development : 196Leadership development : 131International Experience : 131

Practical experience: 106

Page 6: Members satisfaction research. sensing our current customers
Page 7: Members satisfaction research. sensing our current customers

Average rating

TMP : 8,10

TLP : 8,07

Page 8: Members satisfaction research. sensing our current customers

If you decided to give the note that was lower than 5 in any element,

please, choose what was the main reason of assessing it that way.

My tasks are not diversified.

Page 9: Members satisfaction research. sensing our current customers
Page 10: Members satisfaction research. sensing our current customers

Average rating

TMP: 8,44

TLP: 8,40

Page 11: Members satisfaction research. sensing our current customers

If you decided to give the note that was lower than 5 in any element,

please, choose what was the main reason of assessing it that way.

My LC mostly put a big stress on organizational goals realization whether

than on my personal experience and development

Page 12: Members satisfaction research. sensing our current customers
Page 13: Members satisfaction research. sensing our current customers

Average rating

TMP: 8,40

TLP: 8,50

Page 14: Members satisfaction research. sensing our current customers

If you decided to give the note that was lower than 5 in any element,

please, choose what was the main reason of assessing it that way.

We do not work on personal goals setting and career paths in my LC for

members personal development

Page 15: Members satisfaction research. sensing our current customers
Page 16: Members satisfaction research. sensing our current customers

Average rating

TMP: 7,50

TLP: 7,50

Page 17: Members satisfaction research. sensing our current customers

If you decided to give the note that was lower than 5 in any element,

please, choose what was the main reason of assessing it that way.

Lack of trainings that could deepen knowledge

Page 18: Members satisfaction research. sensing our current customers
Page 19: Members satisfaction research. sensing our current customers

Average rating

TMP: 7,30

TLP: 7,50

Page 20: Members satisfaction research. sensing our current customers

If you decided to give the note that was lower than 5 in any element,

please, choose what was the main reason of assessing it that way.

There is no clear coaching or mentoring system in my LC

Page 21: Members satisfaction research. sensing our current customers
Page 22: Members satisfaction research. sensing our current customers

Average rating

TMP: 8,10

TLP: 8,00

Page 23: Members satisfaction research. sensing our current customers

If you decided to give the note that was lower than 5 in any element,

please, choose what was the main reason of assessing it that way.

Diversified engagement of team members

Lack of appreciation cultureLack of team building

Page 24: Members satisfaction research. sensing our current customers
Page 25: Members satisfaction research. sensing our current customers

Average rating

TMP: 8,30

TLP: 8,30

Page 26: Members satisfaction research. sensing our current customers

If you decided to give the note that was lower than 5 in any element,

please, choose what was the main reason of assessing it that way.

Local conferences are not preparing me enough for experience and challenges I

am taking (content is not adjusted to my needs)

Page 27: Members satisfaction research. sensing our current customers
Page 28: Members satisfaction research. sensing our current customers

Average rating

TMP: 8,50

TLP: 8,60

Page 29: Members satisfaction research. sensing our current customers
Page 30: Members satisfaction research. sensing our current customers

Average rating

TMP: 6,90

TLP: 6,80

Page 31: Members satisfaction research. sensing our current customers

What would be your biggest expectation in order to improve your

AIESEC Experience?

Personal Development

Professional Development

System of trainings and education

Page 32: Members satisfaction research. sensing our current customers

• Lack of customer orientation regarding

membership;

• Personal development as most important factor

for our members (value);

• We communicate „professional development” but

we gain „personal development”;

• Leadership development, international experience,

practical XP is appreciated;

• Members do not value impact on society as

much

• Lack of

Conclusions

Page 33: Members satisfaction research. sensing our current customers

• Lack of TM structures in the LC, also lack of

usage of externals in Learning and Development of

members;

• Lack of appreciation culture;

• Systems of trainings to be reviewed and maybe

changed in most of the LCs;

• In AIESEC in Poland we put big stress on

organizational achievements;

• We should put bigger stress on showing our

members personal value preposition of XP

Conclusions

Page 34: Members satisfaction research. sensing our current customers

Diversify portfiolio of experiences

Dynamic environment;

Short and intensive experiences

in small teams

Professional approach

A lot of additional opportunities

Learning by doing

Global network

Run by students for students

Development of skills what

matters for every successful people

We are not using all

opportunities from Global

Learning Environment

Lack of leadership

development (we do not put

stress on that in TMP XP)

TMP is underestimated XP,

Low retention rate

Communication of personal

value of experience for

members-not right

Strengths Weakness

Page 35: Members satisfaction research. sensing our current customers

Use Employer of Year data to

address issues important for

employers;

Transition process for leaders

(whole education and

development cycle for TLPs);

More knowledge from alumni &

external partners

Reward system;

Communicate what we do

clearly (why we do what we do);

Showcasing experience of our

members

Competitors of AIESEC in

the market (students

assosiaction);

Being as sect image;

Short time experience that

do not support team

experience;

Huge product portoflio

which we cannot

communicate

Allocation process is

sometimes risk

Opportunities Threats

Page 36: Members satisfaction research. sensing our current customers

*SKILLS we develop in TMP

• Self-presentation

• Time management,

• Goals setting,

• Self awareness,

• Usage of IT platform,

• Crisis management,

• Language skills,

• Creativity,

• Time pressure,

• Flexibility,

• communication

skills,

• Hard skills- corporate

area based

knowledge

• Teamwork