memberguide(mc ee)
DESCRIPTION
Claim GuideTRANSCRIPT
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AIA Employee Benefits Online Service User Registration - Insured Member
A I A A. Please follow the steps below to register on your first-time login.
1. Type website address here: :
AIA.COM.HK 2. Click Login button >> Employee Benefits >> Employee to start >> >>
3. Click How to Login / New User Registration to register as a user. How to Login / New User Registration
4. Under Member (Employee), pick option (3) and enter your 10-digit Member ID*
*10-digit Member ID is a unique number pre-assigned by AIA to each
insured member, which is also same as the number shown on your AIA HealthCard (if applicable) ()(3) 10 * *10 AIA 10 ()
5. Fill in and submit the required information, assign your own User ID and Password*, and set up your own secret question
and answer. * User ID = 6 to 20 characters, alpha or number
Password = 8 to 10 characters, must contain alpha & number
User ID Password ()*Submit * User ID = 6 20
Password () = 8 10
B. Please login directly if you have already registered successfully.
If you have already registered before, simply click Login and enter your own User ID and Password to login directly. Forgot Password: click Forgot Password, first input your
user ID, and then answer your own secret question (set up during user registration). Assign and confirm a new password to login.
Forgot User ID: click Forgot User ID to repeat user registration (refer to Part A4).
Login User ID : Forgot Password User ID
()
: Forgot User ID ( A4)
Please refer to the next page for services available after login.
AIA.COM.HK
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Available services after login :
Claims Enquiry
Input search period + Click GO + GO
Retrieve claim history for you and your dependent (if any) ()
Medical Expense Shortfall
Select search criteria + Click GO + GO
Retrieve total current outstanding shortfall amount (per family level) ()
Policy Enquiry
Click Benefit entitled (hyperlink in red) ()
View benefit summary ()
Network Provider List
Input provider information search criteria + Click GO + GO Click Download Download
View doctor information Download doctor list in PDF format (PDF )
Online Manuals
Click manual names : Website User Guide
Medical Benefit Policy
Schedule of Medical Plans,
Surgical Fees & Exclusions
Download the useful manuals in PDF format (PDF )
Contact Us
Get AIAs contact information
User Profile
Change your website user profile such as login password and date format etc.
Forms Download
Click PDF icon: PDF : Group Clinical Claim Form
() Group Dental Claim Form
() Group Hospitalization &
Surgical Form ()
Download the useful forms in PDF format (PDF )
Functions - Insured Member