A B

C

D

www.uhcrivervalley.com offers members an information resource. You can find a wide array of health and benefit information, including convenient e-Services that allow you to check personal information such as the status of a claim, Explanation of Benefits forms and much more.

A. Main navigation • Find a Physician: Search current listings of network physicians, other health care

professionals, hospitals and pharmacies.

• Health Plans: Find overviews of our health plan offerings.

• Health Programs: Select from a menu of programs that includes prevention and disease management initiatives. These programs help our members better understand their conditions, provide self-care tips, and give updates on new information about certain diseases and preventive care.

• Pharmacy: Find important pharmacy documents and information, such as our Prescription Drug list, mail order information and 90- and 100-day supply lists.

• Privacy: View our Privacy Notices and learn how we protect your information.

B. Member e-ServicesAccess Explanations of Benefits, claim status and other benefit information for you and your family, including copayment levels, year-to-date deductibles and out-of-pocket expenses. (See back side for details.)

C. Your rights and responsibilitiesReview your Bill of Rights, our privacy policy and more.

D. Popular linksIncludes links to useful Internet resources on health care quality.

Member’s guide to www.uhcrivervalley.com

Using Member e-ServicesAs a member, you can easily access health benefit information at www.uhcrivervalley.com.

By registering for Member e-Services, you can: •SubscribetoreceiveExplanationsofBenefitsonlineandbenotified

by e-mail when new Explanations of Benefits are available.

•SearchandviewyourpastclaimsandExplanationsofBenefitsbydate, status of a claim and the amount you owe to the physician or other health care professional.

•Viewasummaryofyoureligibilityandbenefits,includingyourrequired copayments, deductibles, coinsurance and out-of-pocket maximums.

•Viewhowmuchyouhavepaidtodateonyourdeductiblesandout-of-pocket maximums for the current year and prior year.

•Viewyourmemberhandbookandbenefitsummaries.

•OrderreplacementIDcards.

•Viewyourbenefitdocuments(formembersofinsuredHMOandPPOplansonly).

•Changepersonalinformationsuchasaddressandphonenumber.

How to sign up for Member e-ServicesVisittheMemberssectionofwww.uhcrivervalley.comandclickontheRegister Now link in the upper right of the page. An easy registration processisallyouneedtocompletetostartusingMembere-Services.

Note to members of federal programs: If you are a member of any federal program, you will not have access to your personal information via the website.(However,youwillbeabletoaccessthemanyotherfeaturesof our website.)

Questions?If you have any questions about your benefits or about using

Member e-Services, please call the number on the back of your

ID card.

InsurancecoveragebyorthroughUnitedHealthcarePlanoftheRiverValley,Inc.orUnitedHealthcareInsuranceCompanyoftheRiverValley.Administrativeservicesforself-fundedplansprovidedbyUnitedHealthCareServicesCompanyoftheRiverValley,Inc.oritsaffiliates.

750-00224/11Consumer©2011UnitedHealthCareServices,Inc.

UHCEW518099-000