MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF DOERUN

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: DoerunMain Contact: John WaltersPipeline: Southern NaturalRegion: SouthernService Area: Colquitt County

Member Evaluations

Vital Signs - Customers

• Total Customers: 227- Residential 200- Commercial 20 -

Industrial 5 • Total Gas Services: no data• Total Inactive Services: no data• Inactive Services / Total Services no data• Gas Customers / Water Customers no data• Gas Customers / Energy Customers no data

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2010 Annual Throughput: 30,627 Mcf / Yr.• 2010 Annual Sales: 30,627 Mcf / Yr.

- Residential 6,430 Mcf / Yr.- Commercial 3,368 Mcf / Yr.- Industrial 20,829 Mcf /

Yr.• Residential (use per customer) – 32 Mcf• Commercial (use per customer) – 168 Mcf

Member Evaluations

Vital Signs – Financials

06 07 08 09 10

Annual margin $118,455(000’s)Return check $6,483 $8,187 $10,191 $14,336 $13,891(000’s)Transfers (GF)(000’s) (% / Margin)

2010 Return / G&A: 3.5

Member Evaluations

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5$81.8

6$80.2

7$78.8

8$79.9

0$79.2

1$76.2

8$79.1

8$79.2

6$77.2

0$79.3

9$77.5

8$78.4

2$77.9

6$77.3

7$76.7

5$80.6

3$76.2

8$80.1

2$74.7

8$83.3

3$77.8

2$76.1

9$75.9

3$75.1

1$73.4

1 $88.0

4$86.7

3$93.2

4$91.8

4$94.0

5$91.8

3$91.5

0$91.4

5$91.3

1$88.5

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Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Member Evaluations

Standard Services Delivery

Budget Forecast: YesRetail Tracker: YesIndustrial Billing Rate Notices (#): YesRate Study: NoMarketing Program: NoCommunication Services: No

Member Evaluations

Current Projects• 2010: Completed gas line extension to

Doerun Gin Annual load - 6,000 MCF / Year

Member Evaluations

Future Opportunities

• Small Cable System • Potential to increase communication to

current customer base• Agricultural load between Doerun and

Moultrie - Small Loan Financing for extension ( ? )

Member Evaluations

Issues / Concerns

• Mayor Wade Ethridge / retiring• Small gas system; very few opportunities

Member Evaluations

Engagement Level Measurement

• Gas Authority Engagement Level- SRCS - PACE- Hedge Program - Regional Meetings- AMM - Budget Forecast- Rate Trackers - Communications- Send Out Data Provided

• Marketing & Sales Engagement Level- Financing Program (MS) - Rebate Program- Appliance Sales/Installation - Print Ads - Small Project Financing - TV / Radio Advertising- Website Advertising - Sales Champion- Flexible Rate Design

Member Evaluations

Gas Authority Engagement Level

SRCS Budget ForecastPACE Rate Trackers (Retail / Industrial)Hedge Program Communications Regional Meetings Send Out Data ProvidedAMM

Member Evaluations

Marketing & Sales Engagement Level

Main Street Financing Program TV / Radio Advertising Rebate / Incentive Program Website Advertising Appliance Sales / Installation Flexible Rate Design Small Project Financing Sales Champion Print Ads – Brochures, Etc.