MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF ADEL

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: AdelMain Contact: Denny RobertsPipeline: Southern NaturalRegion: SouthernService Area: Cook County

Member Evaluations

Vital Signs - Customers

• Total Customers: 725- Residential 619- Commercial 98- Firm Industrial 5- Interruptible 3

• Total Gas Services: 926• Total Inactive Services: 201• Inactive Services / Active Services 27%• Gas Customers / Water Customers 44%

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2010 Annual Throughput: 202,227 Mcf / Yr.• 2010 Annual Sales: 204,881 Mcf / Yr.

- Residential 22,000 Mcf / Yr.- Commercial 49,000 Mcf / Yr.- Interruptible 131,000 Mcf / Yr.

• Residential (use per customer) – 35.5 Mcf• Commercial (use per customer) - 500 Mcf

Member Evaluations

Vital Signs – Financials

06 07 08 09 10

Annual margin(000’s) $ 730 694 419 648

Return check(000’s) $52 67 75 79 70

Transfers (GF)(000’s) $100 100 100 100 100

• Decline in annual margin 2007 – 2010: 11%• Increase in annual margin 2009 – 2010: 54%

Member Evaluations

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5$81.8

6$80.2

7$78.8

8$79.9

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1$76.2

8$79.1

8$79.2

6$77.2

0$79.3

9$77.5

8$78.4

2$77.9

6$77.3

7$76.7

5$80.6

3$76.2

8$80.1

2$74.7

8$83.3

3$77.8

2$76.1

9$75.9

3$75.1

1$73.4

1 $88.0

4$86.7

3$93.2

4$91.8

4$94.0

5$91.8

3$91.5

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1$88.5

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Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

2006 2007 2008 2009 20100.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

Rate of L&U

Rate of L&U

Member Evaluations

Standard Services Delivery

Budget Forecast: YesRetail Tracker: YesIndustrial Billing Rate Notices (#): YesRate Study: YesMarketing Program: YesCommunication Services: YesMEAG Member: Yes

Member Evaluations

Current Projects• Partipating in Mainstreet Financing

Member Evaluations

Future Opportunities

• Osceola Scrap Meter – 125,000 Mcf per year• Micro-Flo (North of Town) – 25,000 Mcf

Member Evaluations

Issues / Concerns

• Jerry Permenter will retire in September 2011

Member Evaluations

Engagement Level Measurement

• Gas Authority Engagement Level- SRCS - PACE- Hedge Program - Regional Meetings- AMM - Budget Forecast- Rate Trackers - Communications

• Marketing & Sales Engagement Level- Financing Program (MS) - Rebate Program- Effective Network - Print Ads - Radio Advertising - TV Advertising- Website Advertising - Sales Champion

Member Evaluations

Gas Authority Engagement Level

• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications

0%

10%20%30%40%50%60%70%80%90%

100%88%

Gas Authority Engagement

Level

Member Evaluations

Marketing & Sales Engagement Level

• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

75%

Marketing & Sales Engagement Level