member retention workshop for nonprofit organizations
DESCRIPTION
The presentation was given to a group of nonprofit leaders of all shapes and sizes and hosted by the Foundation for MetroWest. The topic is how to increase member retention and design retention strategy.TRANSCRIPT
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Building Retention Strategy Higher Levels of Order & Organization
Eric W. Curtis
UNLOCKING POTENTIAL
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TODAY
‣ Introductions ‣ Retention Defined‣ Member Experience‣ Value & Appreciation‣ Organization‣ Moving Forward
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INTRODUCTIONS
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Unlock the potential of nonprofit leaders to better serve others and
tackle society’s challenges
MISSION
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NONPROFIT EXPERIENCE
YMCA of Greater Providence YMCA of Greater Boston YMCA of the North Shore Augusta YMCA
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WHAT IS RETENTION?
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RETENTION THINKING
People will stay where they are most
Managed & Appreciated
Increase capacity by building higher levels ofOrder & Organiza>on
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MEMBER EXPERIENCE
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MEMBER EXPERIENCE
MARKETING JOIN SERVICE VOLUNTEER ENGAGE
ADMIN
QUALITY
COMMUNICATION
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GUIDE BOOK
MEMBER EXPERIENCE
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APPRECIATE
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APPRECIATE
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GUIDE BOOK
APPRECIATE
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ORGANIZATION
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Job Title:Function:Name:
PRIMARY PURPOSE:
TOP 5 KEY ACTIVITIES:1.
2.
3.
4.
5.
KEY PERFORMANCE INDICATORS:1.
2.
3.
4.
5.
JOB POSTCLARITY-ACCOUNTABILITY-PRIORITY
ORGANIZATION
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GUIDE BOOK
ORGANIZATION
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MOVING FORWARD
“What gets measured gets managed.” -Peter Drucker
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MOVING FORWARD
GOALS
RETENTION RATE NOW:_____________________________________________
RETENTION RATE GOAL: _____________________ BY-WHEN:_____________
ACTION 1: _________________________________________________________
ACTION 2: _________________________________________________________
ACTION 3: _________________________________________________________
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GUIDE BOOK
MOVING FORWARD
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THANK YOU
SERVICES: Strategic Planning | Retention | Change Management | Leadership Development
Increasing Member RetentionEric Curtis