melissa de andres workforce development and training division customer flow in the workforce new...
TRANSCRIPT
Melissa De Andres
Workforce Development and Training Division
Customer Flow in the Workforce New York One-Stop System: The Effective Use of Assessment
Christopher Myers, Ph.D.
Division of Research and Statistics
NYATEP DRAFT 06-11-20082
Purpose
Highlight current policy and Highlight current policy and proceduresprocedures
1.1. One-Stop Assessment and Service One-Stop Assessment and Service RequirementsRequirements
2.2. Initial AssessmentInitial Assessment
3.3. Comprehensive AssessmentComprehensive Assessment
Self Serve• Interest Profiler• Work Importance Profiler
Initial Assessment
Job Search Ready Services Career Development Services
Job Match Services
Ability Profiler
JZ
JZ
JZ
Metrix Learning
Skills Dev. & Training ETP/TBL(service)
Skills ProfilerJZ
Career Development Services
Comprehensive Assessment
1. Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment.
2. Identify an “Employment / Occupation Goal” that is available in the local labor market.
3. Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal.
1. Address Barriers to Employment
2. Establish Employment Goal
3. Objective Skills Assessment
Resume Preparation
Interviewing Skills
Career Exploration
Skills Assessment
Technology Based Learning
Job Search Ready Services
One-Stop Workforce Investment Assessment and Service Requirements
Self Services
Key
Service Categories
Services
Assessments
Assessment Tools
JobZone
Self Serve• Interest Profiler• Work Importance Profiler
Initial Assessment
Job Search Ready Services Career Development Services
Job Match Services
Ability Profiler
JZ
JZ
JZ
Metrix Learning
Skills Dev. & Training ETP/TBL(service)
Skills ProfilerJZ
Career Development Services
Comprehensive Assessment
1. Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment.
2. Identify an “Employment / Occupation Goal” that is available in the local labor market.
3. Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal.
1. Address Barriers to Employment
2. Establish Employment Goal
3. Objective Skills Assessment
Resume Preparation
Interviewing Skills
Career Exploration
Skills Assessment
Technology Based Learning
Job Search Ready Services
One-Stop Workforce Investment Assessment and Service Requirements
Self Services
Key
Service Categories
Services
Assessments
Assessment Tools
JobZone
NYATEP DRAFT 06-11-20085
1. One-Stop Service and Assessment Requirements
ServicesServices
Job Search Ready ServicesJob Search Ready Services
Career Development ServicesCareer Development Services
Job Match ServicesJob Match Services
Self-Service*Self-Service*
Assessments Assessments
Initial AssessmentInitial Assessment
Comprehensive AssessmentComprehensive Assessment
NYATEP DRAFT 06-11-20086
2. Initial Assessment Process
All One-Stop Customers All One-Stop Customers Except UI Work Search Exempt ClaimantsExcept UI Work Search Exempt Claimants
Quickly identify service categoryQuickly identify service category Job Search Ready ServicesJob Search Ready Services
Career Development ServicesCareer Development Services
Custom Tab – OSOSCustom Tab – OSOS
2. Does the customer have an employment goal that is relevant to the local labor market?
Employment Goal is Not Relevant.
Employment Goal is Relevant.
3. Are the customer’s occupational knowledge, skills and abilities proficient?
The customer’s occupational knowledge, skills and abilities are deficient.
The customer’s occupational knowledge, skills and abilities are proficient.
Job Search Ready Services
1. Does the customer have barriers to employment? Customer has barriers to employment.
Customer does not have barriers to employment.
Career Development Services
Initial Assessment based on resume, job application, and/or barrier type information.
Attachment 2: Initial Assessment Process
Key
Initial Assessment
Service Categories
Career Development Services
Career Development Services
NYATEP DRAFT 06-11-20088
Initial Assessment CriteriaInitial Assessment Criteria
1.1. Barriers to Employment and/or Employment Barriers to Employment and/or Employment RetentionRetention
2.2. Employment GoalEmployment Goal
Relevant to the local labor market outlookRelevant to the local labor market outlook
3.3. Occupational Knowledge, Skills and AbilitiesOccupational Knowledge, Skills and Abilities
2. Initial Assessment Process
NYATEP DRAFT 06-11-20089
UI Profile Score Criteria for Initial Assessment
Statistical model – predicts likelihood of exhausting UI benefitsStatistical model – predicts likelihood of exhausting UI benefits
Job Search Ready Services (1-30)Job Search Ready Services (1-30)
E.g., Resume Preparation, Interviewing PreparationE.g., Resume Preparation, Interviewing Preparation
Career Development Services (70-100)Career Development Services (70-100)
Comprehensive AssessmentComprehensive Assessment
Profile score Profile score not applicablenot applicable to determine Job Search to determine Job Search Ready or Career Development (31-69)Ready or Career Development (31-69)
In-person Initial AssessmentIn-person Initial Assessment
2. Initial Assessment Process
NYATEP DRAFT 06-11-200810
3. Comprehensive Assessment
On-site On-site
Face to faceFace to face
In-depth and objective understanding of In-depth and objective understanding of customercustomer
NYATEP DRAFT 06-11-200811
ToolsTools
Barriers to EmploymentBarriers to Employment
Barriers to Employment Success Barriers to Employment Success InventoryInventory (BESI)BESI)
Structured InterviewStructured Interview
3. Comprehensive Assessment
NYATEP DRAFT 06-11-200812
ToolsTools Employment/Occupation Goal Employment/Occupation Goal
Ability Profiler (JobZone)Ability Profiler (JobZone)
Labor MarketLabor Market NYSDOL Internet NYSDOL Internet
Employment Prospects, 2004-2014
JobZoneJobZone
Labor Market AnalystLabor Market Analyst
3. Comprehensive Assessment
NYATEP DRAFT 06-11-200813
ToolsTools
Proficiency in the Occupational Knowledge, Proficiency in the Occupational Knowledge, Skills and AbilitiesSkills and Abilities
Skills Profiler and ETP listSkills Profiler and ETP list
Metrix LearningMetrix Learning
3. Comprehensive Assessment
NYATEP DRAFT 06-11-200814
Thank you!
Questions?Questions?
Comments?Comments?
Melissa De AndresMelissa De Andres
518.457.1420518.457.1420
Chris MyersChris Myers
518.402.4624518.402.4624