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Mee Seva 1 Department of ITE&C, Govt. of Andhra Pradesh The One Stop Solution for all eGovernance needs…

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Page 1: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Mee Seva

1

Department of ITE&C, Govt. of Andhra Pradesh

The One Stop Solution for all eGovernance needs…

Page 2: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

History :

TWINS – Pilot project - 1999

Hyderabad & RR - 2001

Districts eSeva - 2003

USDP (Urban Service Delivery Point);

RSDP & RAJiv - 2004

(RSDP-Rural Service Delivery Point;

RAJiv-Rajiv Internet Village)

CSC - 2009

Brief :

Citizen services closer to people

Multiple services under one roof

System driven delivery of services

Transparency in delivery of services

Least physical interface with office

staff

Convenient and extended service hours

Citizen friendly and comfortable

ambience

Value for Time and Money

Services

TWINS renamed as on 25.05.2001 with 21 citizen – friendly

Services

eSeva is one of the e-Governance initiatives of GoAP.

Online services through www.esevaonline.ap.gov.in

TWINS/eSEVA

TWINS/eSEVA

Page 3: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

• “MeeSeva” in Telugu means, ‘At your service’, is good governance

initiative that incorporates the vision of National eGov Plan “Public

Services Closer to Home” and facilitates single entry portal for entire

range of G2C (Government to Citizen) & B2C (Business to Citizen)

services.

• MeeSeva, a flag ship program started with a vision to bring public

services closer to the citizens by using most up-to-date technologies

to deliver hassle free service delivery to the citizens and enabling

‘Any Where Any Time’ access to Citizen Services through MeeSeva

centres (CSCs) and Online Mode.

• The objective of MeeSeva is to redefine governance in 21st century by

providing smart, citizen centric, ethical and effective governance

facilitated through technology. This entails universal and non-

discriminatory delivery of all government services to citizens of all

strata be it urban or rural, rich or poor and improve efficiency,

transparency and accountability at the government-citizen interface

at all levels of governance.

MeeSeva Overview

MeeSeva Overview

Page 4: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

e-Governance : MeeSeva • 416services --- 37 HOD’s --- crore (June 2014to

May16th 2018) transactions --- 7974 Meeseva centers.

• Received CSI Nihilent Award 2015 e-governance Award for e-Permit System & Aadhaar Enabled Ecosystem(on 03 Dec 2015).

• Replication of MeeSeva to all states.

Way Forward:

• Proliferation of Meeseva services to all Gram Panchayats in the state (13,000).

• To bring Meeseva services in alternative channels (Online, Mobile)

• Rationalisation of the finance model for B2C services to ensure uniform and central control.

• 125 Services G2C – 36, B2C – 89

• Available on both IOS and Android platforms

• Recent rationalisation of charges has resulted in improved adoption rates. (50%)

Way Forward:

• Bring all 416 Meeseva services on mobile.

Salient Feature

Salient Feature

Page 5: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

CSC (MeeSeva Centers

front End)

eDistrict (Infrastructure, Data Digitization Services)

APSWAN Connectivity

SSDG (Infrastructure &

Service)

APSDC (Infrastructure)

Components of MeeSeva

Components of MeeSeva

Page 6: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

G2C (GoAP)

B2C(eSeva) Utility Bills

Apna CSC (GoI)

Service Classification

Citizen Services

MeeSeva

SSDG

eDistrict

Me

eS

eva

Service Classification

Page 7: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

•Service wise Transactions report •Payment Reconciliation Reports •Bank Reconciliation Reports •Exception Reports etc.

Request for Service

Service Response

Service Details Response

KIOSK

KIOSK

Service Provider Portals (APOnline ,eSeva & CSCs)

MeeSeva Services Portal

(State Data Center) Department

Server

Request for Service Details

Architecture

Architecture

Page 8: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

8

Functional Architecture

Functional Architecture

Page 9: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Total Transactions – 9,27,09,664

416 Services with 37 departments on board.

New Services G2C like Digitally signed Disability Certificate, Application for Motor

Vehicles for Physically Disabled persons , Service for Port Trust Authority of Kakinada

and 10 other B2C services are under process and will be rolled out shortly.

416 37 7974

Services Live Departments Mee Seva Centers Transactions

Snapshot of Meeseva

9.24Million

47.50%

52.50%

Total Transactions

Category A

Category B

09-06-2018 9

Page 10: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

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TECHNOLOGY

1. Microsoft .net Platform

– GUI : ASP.Net,

– Middleware: C#

– Database : SQL Server 2008 R2

2. PKI Components

– Form Signer Component

– Crypto Signer Component

– Form Signer Pi Component

3. SSL Certificate

Page 11: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Selection of SCA/CSPs

Selection of SCA/CSPs

APOnline ,CMS & Sreeven were selected as Service Center Agencies for

rural areas.

Agreements were signed with SCAs namely CMS Computers Ltd for Zone I, V,

Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs.

In Urban areas, CSPs were selected through bidding process to run the

erstwhile eSeva centers converted into MeeSeva centers

Karvy, RamInfo were selected as Contract Service Provider for Urban areas in

March 2016

New MeeSeva centers in Urban areas can be set up with the approval of DeGS

Exclusive B2C centers can be set up by CSPs on there own

Page 12: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Coordination with Dt. Admn & DeGS

Identification of Location to set up Me eSeva Centres

Following up of procedures to identify VLEs

Establishment of Centres

Training to VLEs

Supply and Accounting of Me eSeva Secured Stationery

Deploy Manpower for Monitoring and Reporting

Extend E-Governance to Citizens with out any reservation

Adhere strictly to ESD Rules and other Statutory

Obligations

Publicity of Services being offered

Make payment to ESD, Departments, VLEs & statutory fees

etc.

Roles And Responbilites of SCA

Roles And Responbilites of SCA

Page 13: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Capacity Building

Capacity Building

Collaboration with IEG

Trainings to Kiosk Operators and Department Officials

Monthly Training Calendar

Modes of capacity Building:

Mana TV

Video Conference

Class Room Training

District level training

Overall 3796 Training sessions have been conducted for 416services of 37 Government

Departments.

Salient Features of Capacity Building Portal

Publishing Training calendar Accepting training nominations from Mee Seva operators & department officials Capturing attendance of the training nominees Online tests & Certification for the Mee Seva operators

Page 14: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

MeeSeva Centers

Rural Centers (SCAs)

G2C+B2C Services

B2C Services

Urban Centers (CSPs)

APOnline

Karvy

RamInfo

Franchises

Govt.Centers

Franchises

Govt.Centers

Franchises

APOnline

Sreeven

CMS

Centres Flow Diagram

Centres Flow Diagram

Page 15: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Categorization of Services Services are classified into two categories.

• Category A services can be delivered across the counter by the Mee

Seva operator.

– These are the services that can be given across the counter from the mee seva

centre.

– Essential prerequisites

• Availability of Digital Database

• Cleanliness of the Database

• Dynamism of the Database

– No Supporting Documents required to be given at the Kiosk.

• Category B services requires back end operations from concerned

office of the issuing authority.

– No electronic database available.

– Paper records may be available

• Need to scan, archive and digitally sign and place in the SECR to move to

the Category A.

• Many cases require a field inspection/ discreet or detailed enquiry to

confirm and corroborate the available information.

– Applicant to submit supporting documents as per predefined checklist.

1

5

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Service Delivery Mechanism MeeSeva services are categorized into 2 categories namely A and B

Category A services:

Data has to be digitally signed by the officer and stored in a central database

Data is fetched from the central database and the data authenticity is verified with PKI at Source

as well as MEESEVA .

If the data is authenticated, the certificate is generated with Current Official’s facsimile signature

as Certified By and with the details of the Official who has signed the data as Verified By.

The Certificate is issued across the counter within 15 minutes.

Category B Services:

The category B services will be provided after due verification of the request.

Request is accepted at the Kiosk along with supporting documents (scanned and uploaded into

MEESEVA) and routed to respective Official workflow for further processing.

Officer does the due verification of the application and approves or rejects the requests with his

Digital Certificate.

Upon approval, Certificate is generated with Official Digital Signature and stored in the repository

and SMS is being sent to applicant for collecting the certificate from MEESEVA Operator.

The minimum period of days is fixed differently as per the service. This period is known as SLA

(Service Level Agreement).

Page 17: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

CAT A SERVICE FLOW

17

Page 18: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

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CAT B SERVICE WORK FLOW

Page 19: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

CITIZEN

MEESEVA ONLINE

PORTAL

ESD ONLINE A/C

STATUTORY

&

USER CHARGES

ESD &

INFRA SHARE TO ESD.

Cyber Treasury

Funds Flow – MeeSeva Online Services

Funds Flow – MeeSeva Online Services

Page 20: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Kiosk Rural

Meeseva Center

Urban

Meeseva Center

Meeseva Center A/C SCA Nodal A/C

Meeseva Pooling A/C

Payments

Statutory CSP share ESD+Infra Department

JC ‘s Pooling A/C

Funds Flow – MeeSeva Services - Existing

Funds Flow – Utility Payments (G2C & B2C)

Citizen

Page 21: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

21

Electronic Fund Transfer System

Page 22: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Centers Rollout status

Centers Rollout status

S.No District Urban

centres

Urban

franchisee

Rural

centres

Total

centres

1 Anantapur 12 92 294 398

2 Chittoor 13 74 322 409

3 East Godavari 18 141 931 1090

4 Guntur 19 67 344 430

5 Krishna 23 55 729 807

6 Kurnool 12 146 422 580

7 Prakasam 7 69 363 439

8 SPS Nellore 6 50 204 260

9 Srikakulam 7 32 451 490

10 Visakhapatnam 22 219 548 789

11 Vizianagaram 6 64 369 439

12 West Godavari 14 61 1504 1581

13 Y.S.R. Kadapa 11 48 203 262

Total 170 1118 6684 7974

:

Page 23: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

Over View of Online MeeSeva

Over View of Online MeeSeva

G2C

• No. of Services : 203

• Total Requests as on

22/09/2016 :

2,80,020

• Cat – A: 2,66,427

• Cat – B: 13,593

• Total Approved: 8,325

• Total Rejected: 1,269

• Pending within SLA:

502

• Pending beyond SLA:

2,559

B2C

• No. of Services : 8

• Total Requests as on

22/09/2016 :

27,42,886

• Amount :

19,89,73,64,834/-

• (11 services launch by

30.09.2016)

Page 24: Mee Seva - aphrdi.ap.gov.inAPHRDI/2018/5_May/D… · Sreeven Infocom Ltd for Zone II and AP Online for Zone VI to set up CSCs. In Urban areas, CSPs were selected through bidding process

MeeSeva transaction for the year 2014-15

MeeSeva transaction for the year 2014-15

Category A Category B

S.No Department Grand Total

Total Total Approved Rejected

Pending

with in

SLA

Pending

Beyond SLA Revoked

1 REVENUE 13614173 4645493 8968680 8366137 593795 0 6729 2019

2 MUNICIPAL ADMINISTRATION 1357857 340343 1017514 902775 106172 0 8567 0

3 REGISTRATION and STAMPS 823450 157268 666182 636103 29963 0 116 0

4 RURAL DEVELOPMENT 714883 714883 0 0 0 0 0 0

5 CIVIL SUPPLIES 695095 192144 502951 454985 37684 0 10282 0

6 ELECTION 476889 476488 401 17 18 0 366 0

7 SSLR 371808 204220 167588 128096 39303 0 189 0

8 UIDAI 301263 301262 1 0 0 0 1 0

9 APMIP 155366 0 155366 46503 45362 63501 0 0

10 POLICE 108478 0 108478 88177 20195 0 106 0

11 SOCIAL WELFARE DEPARTMENT 63632 63632 0 0 0 0 0 0

12 LABOUR 45928 44624 1304 1299 5 0 0 0

13 AGRICULTURE 40626 0 40626 35622 4566 0 438 0

14 RTA 12560 12528 32 1 3 0 28 0

15 MINES AND GEOLOGY 11482 0 11482 4938 410 0 6134 0

16 INDUSTRIES AND COMMERCE 8395 0 8395 3336 311 0 2768 0

17 FISHERIES 7624 0 7624 1121 6500 0 3 0

18 SPDCL 6794 0 6794 6202 409 0 183 0

19 INTERMEDIATE EDUCATION 5651 5651 0 0 0 0 0 0

20 ENDOWMENT 3023 3023 0 0 0 0 0 0

21 EDUCATION 1694 0 1694 1387 134 0 173 0

22 LEGAL METROLOGY 671 0 671 649 19 0 3 0

23 EPDCL 263 0 263 246 11 0 6 0

24 ITC 42 0 42 0 0 0 42 0

25 SCHOOL EDUCATION 26 0 26 2 0 0 24 0

26 HEALTH CARE 13 0 13 7 2 0 4 0

27 COLLEGIATE EDUCATION 3 0 3 0 0 0 3 0

28 FACTORY 1 1 0 0 0 0 0 0

Total 18827690 7161560 11666130 10677603 884862 63501 36165 2019

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MeeSeva transaction for the year 2015-16

MeeSeva transaction for the year 2015-16

Category A Category B

S.No Department Grand Total Total Total Approved Rejected Pending with

in SLA

PendingBeyon

d SLA Revoked

1 REVENUE 17457248 9285734 8171514 7275408 873618 6796 14135 1557

2 MUNICIPAL ADMINISTRATION 1658930 446050 1212880 1071670 127911 0 13299 0

3 RURAL DEVELOPMENT 1440583 1440583 0 0 0 0 0 0

4 CIVIL SUPPLIES 1179164 325405 853759 760164 74028 0 19567 0

5 REGISTRATION and STAMPS 987281 200981 786300 760559 25316 0 424 0

6 ELECTION 536020 535196 824 24 8 0 792 0

7 SSLR 502124 228086 274038 226787 42222 0 5029 0

8 LABOUR 463489 463489 0 0 0 0 0 0

9 UIDAI 344573 344573 0 0 0 0 0 0

10 APMIP 170872 0 170872 86315 2239 82318 0 0

11 POLICE 154661 0 154661 125992 28109 0 560 0

12 AGRICULTURE 118616 0 118616 103743 11163 0 3710 0

13 SOCIAL WELFARE DEPARTMENT 53232 53232 0 0 0 0 0 0

14 MINES AND GEOLOGY 35599 0 35599 30092 971 414 4122 0

15 FISHERIES 15798 0 15798 6057 2432 0 7309 0

16 DIRECTORATE OF MEDICAL EDUCATION 13961 0 13961 13854 0 0 107 0

17 INDUSTRIES AND COMMERCE 10670 0 10670 2439 282 0 4973 0

18 ENDOWMENT 9353 9353 0 0 0 0 0 0

19 COLLEGIATE EDUCATION 8013 8012 1 0 0 0 1 0

20 SPDCL 7735 0 7735 7195 287 0 253 0

21 CRDA 5971 5177 794 629 154 0 11 0

22 WOMEN AND CHILD WELFARE 5878 0 5878 886 4992 0 0 0

23 INTERMEDIATE EDUCATION 4969 4934 35 33 1 0 1 0

24 RTA 4035 4018 17 0 2 0 15 0

25 HEALTH CARE 1802 1679 123 53 11 0 59 0

26 LEGAL METROLOGY 1137 0 1137 925 159 0 53 0

27 Department Of Town and Country Planning 959 0 959 0 0 0 959 0

28 EDUCATION 546 0 546 219 22 0 305 0

29 EPDCL 429 0 429 403 8 0 18 0

30 FACTORY 168 165 3 0 0 0 3 0

31 ITC 12 0 12 0 0 0 12 0

Total 25193828 13356667 11837161 10473447 1193935 89528 75717 1557

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MeeSeva transaction for the year 2016-17

MeeSeva transaction for the year 2016-17

Category A Category B

S.No Department Grand Total Total Total Approved Rejected

Pending

with in

SLA

Pending

Beyond SLA Revoked

1 REVENUE 10084113 5184746 4899367 3894366 577462 305465 121301 773

2 CIVIL SUPPLIES 964805 338664 626141 449832 43189 62596 70524 0

3 MUNICIPAL ADMINISTRATION 680841 212152 468689 396491 50173 10564 11460 0

4 REGISTRATION and STAMPS 479086 102175 376911 364620 10708 183 1400 0

5 SSLR 246484 95895 150589 92408 11594 31432 15155 0

6 ELECTION 206053 204926 1127 2 3 156 966 0

7 UIDAI 153774 153773 1 0 0 0 1 0

8 LABOUR 131511 131511 0 0 0 0 0 0

9 POLICE 101159 0 101159 77537 13308 2442 7872 0

10 APMIP 73173 67 73106 18269 153 54684 0 0

11 AGRICULTURE 37159 0 37159 26782 1443 2536 6398 0

12 MINES AND GEOLOGY 18808 0 18808 16162 346 2118 182 0

13 EPDCL 11457 0 11457 0 0 2064 9393 0

14 RTA 11117 11104 13 0 2 0 11 0

15 DIRECTORATE OF MEDICAL EDUCATION 10446 0 10446 7521 0 1914 1011 0

16 FISHERIES 8006 0 8006 5116 1238 567 1085 0

17 ENDOWMENT 5402 5402 0 0 0 0 0 0

18 SOCIAL WELFARE DEPARTMENT 4616 4616 0 0 0 0 0 0

19 INDUSTRIES AND COMMERCE 2864 0 2864 392 28 327 1862 0

20 SPDCL 1825 0 1825 1475 54 154 142 0

21 CRDA 1007 285 722 476 100 28 118 0

22 COLLEGIATE EDUCATION 720 720 0 0 0 0 0 0

23 INTERMEDIATE EDUCATION 425 376 49 33 0 0 16 0

24 WOMEN AND CHILD WELFARE 335 0 335 0 335 0 0 0

25 EDUCATION 276 0 276 52 2 7 215 0

26 LEGAL METROLOGY 176 0 176 9 10 59 98 0

27 RURAL DEVELOPMENT 151 151 0 0 0 0 0 0

28 HEALTH CARE 112 0 112 10 0 0 102 0

29 ITC 19 0 19 0 0 15 4 0

30 FACTORY 16 14 2 0 0 1 1 0

Total 13235936 6446577 6789359 5351553 710148 477312 249317 773

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Department Wise SLA Monitoring Report From: 01/04/2017 To: 16/05/2018

Category A Category B

S.No Department

Grand

Total Total Approved Rejected

Pending Pending

Total with in Beyond SLA

SLA

1 REVENUE 17897359 9500747 8396612 6852840 1182379 332850 27092

2 CIVIL SUPPLIES 2441591 825120 1616471 1368407 204646 1564 41854

3 REGISTRATION and STAMPS 1035187 243176 792011 766043 22585 1669 1711

4 UIDAI 888253 888253 0 0 0 0 0

5 ELECTION 663440 660263 3177 1103 913 9 1152

6 MUNICIPAL ADMINISTRATION 592005 188015 403990 338726 56466 4122 4669

7 SPDCL 536494 55162 481332 366316 25988 620 1908

8 EPDCL 396011 27553 368458 326983 13524 7422 2382

9 SSLR 366712 131249 235463 169544 34914 25311 5694

10 POLICE 270122 0 270122 206234 50184 4032 9672

11 LABOUR 158355 158355 0 0 0 0 0

12 AGRICULTURE 141785 0 141785 122037 5295 13776 677

13 Others 57353 0 57353 0 6273 51080 0

14 RTA 42349 42349 0 0 0 0 0

15 Andhra Pradesh Medical and Aromatic Plants Board (Ayush) 25187 25187 0 0 0 0 0

16 ANIMAL HUSBANDRY 21667 21667 0 0 0 0 0

17 FISHERIES 17876 0 17876 8730 6585 529 2032

18 ENDOWMENT 12756 12756 0 0 0 0 0

19 HEALTH CARE 9184 9005 179 65 11 0 103

20 APMIP 9021 9021 0 0 0 0 0

21 MINES AND GEOLOGY 6688 1513 5175 1184 72 3896 23

22 DIRECTORATE OF MEDICAL EDUCATION 3896 0 3896 3891 0 3 2

23 LEGAL METROLOGY 1081 0 1081 832 130 19 100

24 CRDA 1057 45 1012 790 90 2 130

25 WOMEN AND CHILD WELFARE 898 0 898 0 0 34 864

26 FACTORY 780 769 11 3 2 0 6

27 EDUCATION 607 0 607 283 13 19 292

28 SOCIAL WELFARE DEPARTMENT 581 581 0 0 0 0 0

29 COLLEGIATE EDUCATION 564 564 0 0 0 0 0

30 LANGUAGE AND CULTURE 463 0 463 237 146 2 48

31 RURAL DEVELOPMENT 26 26 0 0 0 0 0

32 TECHNICAL EDUCATION 14 14 0 0 0 0 0

33 INDUSTRIES AND COMMERCE 11 0 11 1 8 0 2

34 ITC 3 0 3 1 0 0 2

35 INTERMEDIATE EDUCATION 1 0 1 0 0 0 1

Total 25599377 12801390 12797987 10534250 1610224 446959 100416

MeeSeva transaction for the year 2017-18

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Mee Seva (G2C) Transactions

Mee Seva (G2C) Transactions

Meeseva Services G2C Top 10

S.No Service Description

1 COMPUTERIZED ADANGAL

2 ROR - 1B

3 INTEGRATED CERTIFICATE

4 INCOME CERTIFICATE

5 CORRECTION IN COMPUTERIZED ADANGAL

6 RATION CARD MEMBER ADDITION(BIRTH)

7 ENCUMBRANCE CERTIFICATE

8 MUTATION AND TITLE DEED CUM E-PASSBOOK

9 PRINT RATION CARD

10 BIRTH CERTIFICATE - CDMA

Online Meeseva Services G2C Top 10

S.No Service Description

1 ADVANCE ROYALTY / TOP UP FEE PAYMENT

2

APPLICATION FOR INTEGRATED REGISTRATION OF ESTABLISHMENT UNDER LABOUR

LAWS

3 ROR - 1B

4 ENCUMBRANCE CERTIFICATE

5 COMPUTERIZED ADANGAL

6 INTEGRATED CERTIFICATE

7 CERTIFIED COPY OF REGISTRATION DOCUMENT

8 INCOME CERTIFICATE

9

SRI VENKATESWARA SWAMY SEVA TICKET BOOKING (DWARAKA TIRUMALA,WEST

GODAVARI)

10 SRI VEERA VENKATA SATYANARAYANA S.D.ANNAVARAM, E.GODAVARI DT

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Mee Seva (B2C) Transactions

Mee Seva (B2C) Transactions

Meeseva Services B2C Top 10

S.No Service Description 1 Eastern Power Distribution Company Ltd(EPDCL)

2 Southern Power Distribution Company Ltd(SPDCL)

3 Vehicle Qtly Tax With Permit(RTA)

4 Property Tax Payment Service(DMA)

5 AP Police Recruitment Service (SLPRBAP)

6 Learning License Slot Booking(RTA)

7 BSNL Bill Payment Service(BSNL)

8 Driving License Slot Booking(RTA)

9 WestGodavari Traffic Challan Payments(AP Police)

10 New Vehicle Life Tax(RTA)

Online Meeseva Services B2C

S.No Service Description 1 Vehicle Life Tax collection

2 Vehicle First Quarter Tax

3 Driving Test Fee

4 Learner License Test Fee

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Mee Seva Transactions

Mee Seva Transactions

REVENUE AND TRANSACTIONS OF MEESEVA SERVICES THROUGH MEESEVA CENTERS

Services

2014-15 2015-16 2016-17 2017-18 01.04.18 to 10.04.18

No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.)

G2C 25650564 5791028836 30528639 8034335196 26582845 2823862809 19740712 2689960296 455606 109646040

B2C 16367398 15565629329 24110295 19797190579 25085190 13680619897 26940915 22005153002 866921 740584743

Total: 42017962 21356658165 54638934 27831525775 51668035 16504482706 46681627 24695113298 1322527 85023078

3

REVENUE AND TRANSACTIONS OF MEESEVA SERVICES THROUGH ONLINE

Services

2014-15 2015-16 2016-17 2017-18 01.04.18 to 10.04.18

No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.)

G2C 16668 1017525937 251746 6935920500 126227 10293774792 70361 277723397 1702 405560

B2C 950906 5943534756 1199213 8933703828 958992 9351126128 290718 8097382986 1396 2944970

Total: 967574 6961060693 1450959 15869624328 1085219 19644900920 361079 8375106383 3098 3350530

REVENUE AND TRANSACTIONS OF MEESEVA SERVICES THROUGH MEESEVA APP

Services

2014-15 2015-16 2016-17 2017-18 01.04.18 to 10.04.18

No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.) No. of Txns.

Amount collected

(Rs.)

G2C 0 0 1502 106193 3565 904864 3008 219766 62 2391

B2C 0 0 8513 6013453 46261 35863020 78333 54886120 2963 1194280

Total: 0 0 10015 6119646 49826 36767884 81341 55105886 3025 1196671

Note: MeeSeva APP launched on 09.07.2015.

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MeeSeva User Charges Sharing Pattern

Sn

o ASP / CSP Name

Total

user

charges

Infra cost Dept.

Share Stationery

SDA+SCA

Share

ESD

share

NET

SCA+VLE

share

Category - A Services

1 M/s. CMS Computers

Ltd. (80 :20) 35 3 7 1.08 23.92 6.78 17.13

2 M/s. Sreeven (95: 5) 35 3 7 1.08 23.92 4.69 19.22

3 M/s. APONLINE (85 : 15)-

CSC Centers 35 3 7 1.08 23.92 6.08 17.83

4 M/s Ram info (71.9 : 28.1) 35 3 7 1.08 23.92 7.91 16.01

5 M/s Karvy (68 : 32) 35 3 7 1.08 23.92 8.45 15.46

Category - B Services

1 M/s. CMS Computers

Ltd. (80 :20) 45 5 7 1.08 31.92 7.241 24.68

2 M/s. Sreeven (95: 5) 45 5 7 1.08 31.92 3.953 27.97

3 M/s. APONLINE (85 : 15)-

CSC Centers 45 5 7 1.08 31.92 6.145 25.78

4 M/s Ram info (71.9 : 28.1) 45 3 7 1.08 31.92 9.016 22.9

5 M/s Karvy (68 : 32) 45 3 7 1.08 31.92 9.871 22.05

Revenue Sharing

Revenue Sharing

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Category Infra Department Total user charges with

Service Tax Rs.

A 3 7 10

B 5 7 12

Sharing Pattern – Online & App

Sharing Pattern – Online & App

As per G.O.Ms.No. 7, Dt. 07.05.16 & G.O.Ms. No. 18 Dt. 17.09.16 of ITE &C Department

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Status of CSC 2.0 implementation

Status of CSC 2.0 implementation

S.No District

Total GPs as

given by

PRRD – 2016 (a)

GPs with

MeeSeva as

on

09.04.2018

(b)=(d)+(e)

Balance GPs

to be

covered

(c)=(a)-(b)

GPs covered

under CSC 1

(d)

GPs with MeeSeva

centres rollout under

CSC 2.0 (including

SERP and DPO)

(e)=(b)-(d)

1 Ananthapur 1,003 314 689 245 69

2 Chittoor 1,363 352 1,011 220 132

3 East Godavari 1,069 820 277 485 307

4 Guntur 1,012 412 599 244 168

5 Krishna 970 639 331 205 423

6 Kurnool 889 448 461 223 205

7 Prakasam 1,028 463 565 177 286

8 SPR Nellore 940 363 577 139 224

9 Srikakulam 1,100 386 714 323 63

10 Visakhapatnam 925 526 399 250 276

11 Vijayanagaram 921 328 593 262 66

12 West Godavari 909 909 0 220 689

13 Kadapa 790 197 593 158 39

TOTAL 12,918 6,157 6,809 3,151 2,958

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Andhra Pradesh ESD -Aadhaar Kits Delivered and Activated Status as on 21-09-2016

Sl.No District

Aadhaar

Kits

Delivered

On

boarding /

Activated

Status

No. Of PECs

Enrollment

Started

Done

Enrollments No of Packets

Started Uploading

1 Ananthapur 68 68 68 860585 851386

2 Chittoor 76 76 76 355687 347767

3 East Godavari 64 64 64 574720 563995

4 Guntur 59 59 59 450277 440008

5 Kadapa 57 57 57 280650 272214

6 Krishna 61 61 61 280150 268343

7 Kurnool 97 97 97 902600 890520

8 Nellore 72 72 60 530255 521927

9 Prakasham 56 56 56 449682 439313

10 Srikakulam 39 39 39 386214 376248

11 Visakhapatnam 57 57 56 570178 559814

12 Vizianagaram 54 54 54 589600 577701

13 West Godavari 51 51 51 427080 416858

TOTAL 811 811 798 6657678 6526094

Aadhaar

Aadhaar

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Achievements

S.No Year Name of the Award

Received

Date

1 2014-15 Computer Society of India –Nihilent e-Governance Awards 03-12-2015

2 2015-16 Skoch order of merit award (2015) for Meeseva e-Government initiative

22-09-2015

3 2016-17 Digital Trailblazer award for Mobile Meeseva App 30-09-2016

4 2016-17 Skoch order of merit for Meekosam e-Government project 16-12-2016

5 2016-17

Research Conference presentation of the paper by Sundar Balakrishna,

Director, ESD titled "Impact of IT enabled services on the Gross Domestic

Product(GDP) – a case of Andhra Pradesh, India" at the Hilton Lake, Beuna

Vista, Orlando, Florida, USA, hosted by the Production and Operations

Management Society

06-05-2016

6 2016-17

Presentation of Research paper authored by Sundar Balakrishna, Director,

ESD titled "Government Electronic Services Delivery and the Digital Divide:

The Case of Andhra Pradesh, India", at the Asian Development Bank

Institute, Asian Development Bank, Tokyo, Japan.

23-11-2016

7 2016-17

Research paper and poster presentation of the commentary on "Promoting

Information Technology Startups in Andhra Pradesh State, India - Issues

and Challenges" at the United Nations 10th International conference on

Theory and Practise of eGovernance (ICEGOV) 2017 in NEW DELHI.

07-05-2017

8 2017-18

Research Conference presentation of the paper by Sundar Balakrishna,

Director, ESD titled "A PESTLE Perspective of electronic government (e-

government) – the case of Andhra Pradesh" presented in Seattle, USA

hosted by the World Production and Operations Management Society

05-05-2017

9 2017-18 Porter Prize Strategy Award 2017. 24-05-2017

10. 2017-18

Meeseva selected as one of the "41 Gems of Digital India", by Maximum

Governance, a not-for-profit society, and awards ceremony at New Delhi

07-06-2017

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Thank You