medstar health – h-lab 2017 · orthopedic telemedicine solution a comprehensive review of...
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OrthopedicTelemedicineSolution
Acomprehensivereviewoftelemedicineuse-caseswithinthepracticeandanactionable
implementationplan
15.777|MITSloanHealthcareLab|Fall,2017Team:MattSwatzell,HugoYan,Chengang Liu,YukiKoyama
AboutMedStarHealth
AboutMedStarHealthOrthopedics
TheProblem
Recommendations
ImplementationPlan TheTeam
Baltimore,MD
• Not-for-profithealthcaresystem• CoveringBaltimore,MDandWashington,DC• Over120affiliatedentitiesand10hospitals• Revenue:$5.3Billion(2017)• 6000affiliatedphysicians• 500,000+patientsannually
• NationallyandgloballyrecognizedasleaderinOrthopedics
• Amajorrevenuedriverforentirehealthsystem• 58+surgeonsacross30+locations
MedStariswell-knownforinnovationintelemedicine.However,thishasprimarilyoccurredinUrgentCareandERsettings(e.g.Telestroke).
TheMedStarteambelievesorthopedictelemedicinecan:
IncreaseReferrals
ImprovePatientExperience
IncreaseEfficiency
GrowRevenue
Throughextensivebackgroundresearchandstakeholderinterviews(internalandexternal)ourteamhasidentifiedfourinnovativetelemedicineprogramstoaddresspain-pointsforpatientsandprovidersandincreaseefficiency,referrals,andrevenueintheprocess.1 Ortho-OnDemand
2 Call-My-PA
3 E-Visit
4 SecondOpinion
On-demandprovider-to-provideraccesstoorthopedicexperts.Triagedthroughcustom-trainedphysicianassistants.Increasesinternalreferralsandreducesleakage.
Real-time,unscheduledtelemedicineconsultsbyPAsforpost-oppatientswithquestionsonwounds,pains,etc.IncreasesPAefficiencyandcustomersatisfaction.
Post-opfollowvisitsconductedentirelythroughtelemedicine,enablingmobilitylimitedorremotepatientsanimprovedexperience. Improvescustomerexperienceandclinical-dayefficiency
Secondopinionsandworkerscompensationconsultationsscheduledbypatientsoncash-basisbasedonsurgeoninterestandavailability.Improvessurgeonsatisfactionandrevenue.
ProgramPrioritization Ordering Locations
ImplementationPlan Projections
ThisH-LabteamworkedwithMedStarHealth,Inc.inBaltimore,MDtohelptheorganizationunderstandhowtelemedicinecouldbestbeleveragedtoincreasetheefficiency,patientexperience,referrals,andrevenueoftheprestigiousorthopedicspractice.Wedevelopedfourinnovationprogramstoaddress theorganization’sneeds:OrthoOn-Demand,Call-my-PA,E-Visits,andSecondOpinion.Inaddition,wecreatedacomprehensiveimplementationplandocumentinghowtheorganizationshould goaboutbriningtheseprogramstolife.Thisplanincludeddetailsonprioritization,implementationorder,locations,usageprojections,influencers,andtheimplementationplan foreachprogram.
TechnicalRequirements
ChengangLiu
YukiKoyama
MattSwatzell
HugoYan