measurement effectiveness of offshoring

Accelerated Delivery Center Speed and Predictability

Ronald Oudshoorn - Capgemini

9 april 2009

Measurement effectiveness of off shoring

Rightshore Approach

� One team concept (project and core team support)

� High level of standardisation (process, methods, tooling)

� High level of transparency (reports,


� High level of transparency (reports, measurement)

� Use of communication tools (video communication, web cam, communicator, Skype, ..)

Project cost

(effort and size)

4x

2x

1.5x

1.25x

1.0x

Project

Schedule

1.6x

1.25x

1.15x

1.1x

1.0x

The cone of uncertainty


1.0x

0.8x

0.67x

0.5x

0.25x

1.0x

0.85x

0.8x

0.6x

0.9x

Time

Inception Elaboration Construction Transition

ADC Concept – People Process, TechnologyAssemblyline Technology partners

CMM Level 3

CMMi Level 5 (India)


InfrastructuurOffice

Hardware

Software

ADC Coreteam, Coaching,

SQA, Tools, Assembly, E&M.

World-wide collaboration

Project control


Estimate

CREATE BASELINE

IMPROVE ESTIMATE

EstimationEstimation

Estimation & Measurement lifecycle


MeasureAnalyze

CREATE INSIGHT

EstimationEstimation

databasedatabase

Project Structure Rightshore

Clarity Rightshore

program

FO

(frontoffice)

planning

BO

(backoffice)

planning

Team 1 Team 1

20 % effort 80 % effort


planning

1

Team 2

planning

2

Team x

planning

x

planning

1

Team 2

planning

2

Team x

planning

x

FO BO

Tracking actuals

Project

Create/Update planning

RecordHours

EarnedValue

Recorddefects

Static QualityBuild results

Measurement


E&M

Officer

Clarity Repository

RequisiteProClearCase

Clarity

ClearQuestSourgeforge

Track in SLIM

Control

Report to Project

Manager

ContinuousIntegration

Project Dashboard


Stop Light Overview

Avg Staff FO

3 6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54

08-03

'08

29-03 19-04 10-05 31-05 21-06 12-07 02-08 23-08 13-09 04-10 25-10 15-11 06-12 27-12 17-01

'09

07-02 28-02 21-03

0

2

4

6

8

10

12

pp

l

5310Avg Staff BO

3 6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54

08-03

'08

29-03 19-04 10-05 31-05 21-06 12-07 02-08 23-08 13-09 04-10 25-10 15-11 06-12 27-12 17-01

'09

07-02 28-02 21-03

0

10

20

30

40

PH

R

5310

Cumulative Product Construction Cum Defects Found Default

Measurement Report


Cumulative Product Construction

3 6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54

08-03

'08

29-03 19-04 10-05 31-05 21-06 12-07 02-08 23-08 13-09 04-10 25-10 15-11 06-12 27-12 17-01

'09

07-02 28-02 21-03

0

20

40

60

80

SL

OC

(tho

usa

nds

)

5310Cum Defects Found Default

3 6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54

08-03

'08

29-03 19-04 10-05 31-05 21-06 12-07 02-08 23-08 13-09 04-10 25-10 15-11 06-12 27-12 17-01

'09

07-02 28-02 21-03

0

100

200

300

400

500

600

Defe

cts

5310

Current Plan Actuals Current Forecast Green Control Bound Yellow Control Bound Project: Glossy

Rightshore Approach

� One team concept (project and core team support)

� High level of standardisation (process, methods, tooling)

� High level of transparency (reports,


� High level of transparency (reports, measurement)

� Use of communication tools (video communication, web cam, communicator, Skype, ..)

Lessons learned

� Productivity influencers :� Clarity of requirements

� India uses larger team sizes

� Be aware of extra effort spent, not always logged

� Extra effort spent on:

� Requirements management


� Requirements management

� Communication

� Project management

� Knowledge transfer and knowledge sharing

� Translations

• Off-shoring is less time efficient, it is cost efficient

Your questions


measurement effectiveness of offshoring

Documents

team 2planningplanning2

team 1planningplanning1

cmmi level

larger team sizes

yellow control bound

web cam

aware of extra effort

measurement report