measure current performance. analyze the current performance. improve performance. i define the...
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Measure current performance.
Analyze the current performance.
Improve performance.
I
D
M
A
I
C
Define the problem to be solved.
Improve phase
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A3
Improve
Revise A3
Control
Improve I
DMAIC/A3 cycle
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How can we move closer to
our target?
What are some ways to resolve
these issues?
A3 I
Think about the causes you have found
5. Develop a Solution:
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What outcomes should we achieve?
How can we test our
ideas?
A3 I
Think about how you can verify your solutions
6. Test the Solution:
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IImprove
Improve PhaseSteps:
1. Develop a solution2. Make a plan to put
the solution in place3. Envision how the
solution will look throughout the process
4. Verify that stakeholder needs are met
5. Implement the solution
Tools:• ✔ Benchmarking• Implementation Plan• Stakeholder Analysis• ✔ Future State Map
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• What root causes can we fix?
• How can we fix those causes in permanent, not short-term, ways?
• Which solutions are economical and feasible?
• Can we implement this in a reasonable timeframe with available resources?
• Which will improve key performance indicators?
ISolve
Develop a Solution
Consider:
Develop a solution
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ISolve
Develop a Solution
If you are missing key skills, recruit new
members to complete your Implementation
Team
Now that you have a solution, verify that your team has all of the skills
you need.
Implementation Team
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• Check that your solution will in fact resolve your problem!
• Find a small-scale opportunity for a test run.
• Verify that there are no negative repercussions from the change.
• Use people from outside the team whenever possible.
ISolve
Develop a Solution
Testing
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IImprove
Improve PhaseSteps:
1. ✔Develop a solution2. Make a plan to put
the solution in place3. Envision how the
solution will look throughout the process
4. Verify that stakeholder needs are met
5. Implement the solution
Tools:• ✔ Benchmarking• Implementation Plan• Future State Map• ✔ Stakeholder
Analysis
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What resources
do we need?
Who’s cooperation do we need?
A3 I
Think about putting your solutions in place
7. Plan Steps for Completion:
When do we need this?
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ISolve
Who will be on the implementation team?What exactly will this step involve?When will the change take place?What is the expected outcome of this step?
Implementation Plan
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IImprove
Improve PhaseSteps:
1. ✔Develop a solution2. ✔Make a plan to put
the solution in place3. Envision how the
solution will look throughout the process
4. Verify that stakeholder needs are met
5. Implement the solution
Tools:• ✔ Benchmarking• ✔Implementation Plan• Future State Map• ✔ Stakeholder
Analysis
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I
Tool: Future State Map
Purpose: Visualize how the process will function after the solution is put in place.
This gives you a reference point against which to compare real changes and a way to assess how well the solution works.
Envision
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I
Example (generic)
Envision
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I
Example (specific)
Envision
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IImprove
Improve PhaseSteps:
1. ✔Develop a solution2. ✔Make a plan to put
the solution in place3. ✔Envision how the
solution will look throughout the process
4. Verify that stakeholder needs are met
5. Implement the solution
Tools:• ✔ Benchmarking• ✔Implementation Plan• ✔Future State Map• ✔ Stakeholder
Analysis
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Stakeholder
Analysis
IImprove
With a clear idea of what the process will
become, we can consider whether
the solution meets the needs of
everyone involved.
Consult your stakeholders as necessaryMeet stakeholder
needs
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IImprove
Improve PhaseSteps:
1. ✔Develop a solution2. ✔Make a plan to put
the solution in place3. ✔Envision how the
solution will look throughout the process
4. ✔Verify that stakeholder needs are met
5. Implement the solution
Tools:• ✔ Benchmarking• ✔Implementation Plan• ✔Future State Map• ✔ Stakeholder
Analysis
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Implementation
IImprove
Implement the solution
Determine whether the solution is
meeting your goals
Adjust to account for
missed detailsDraft a new
Current State Map for
referenceCurrent state map
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IImprove
Improve PhaseSteps:
1. ✔Develop a solution2. ✔Make a plan to put
the solution in place3. ✔Envision how the
solution will look throughout the process
4. ✔Verify that stakeholder needs are met
5. ✔Implement the solution
Tools:• ✔ Benchmarking• ✔Implementation Plan• ✔Future State Map• ✔Stakeholder Analysis
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Now revise the A3 Develop a Solution
A3 I
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Develop a Solution, Example
A3 I
5. Develop a Solution:
Specific changes addressing root cause: Charge a fee to receive a check; implement a policy stating we will pay vendors in 30 days.
Steps to get closer to target: identify the top dollar vendors and work towards capturing discounts from the top 10 initially.
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Revise the A3 Test the Solution
A3 I
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Test the Solution, Example
A3 I
6. Test the Solution:
We are assuming vendors want to be paid quickly. Once the system is set up to pay vendors in 30 days, we will take a sample to determine whether they will accept the discount.
Clemson is still in the process of determining how best to charge a fee for writing checks. Some technical difficulties need to be resolved.
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Revise the A3 Plan Steps for Completion
A3 I
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7. Plan Steps for Completion:.
Plan Steps for Completion, Example
A3 I
What Who When OutcomeCommunicate the need to import invoices in a timely manner
Procurement ASAP Ability to pay vendor in specified time
Establish system to pay vendor in 30 days
Procurement ASAP Systems has been established to pay 30 days from receipt
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Update I
Revisit, Verify, UpdateRevisit and Verify:• At the end of every
phase, review your:– Project Charter
– Stakeholder Analysis Tool
– Communication Plan
• Check that you are on track!
Update:• Every quarter you will
receive an email from the Lean Office asking for your updated Project Charter to be submitted to the Board of Trustees
• Modify your plans as circumstances and developments require
Remember to communicate and engage
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• Develop a solution that is feasible and effective.
• Make a plan to implement it, establishing who, what, and when for each step.
• Verify that it works while meeting stakeholder needs.
• Implement, verify, adjust, and document.
Key Lessons
IImprove
Major Take Aways: